Chat bots represent a necessary evil in the web commerce sphere: They may be a little buggy, and they’re definitely a pain to set up, but consumers respond to them and they take a few things off of your plate. Algomo, a generative AI tool, promises to address both of the aforementioned issues while requiring little to no input from you for the entire process.
Algomo has a major claim to fame right on the front page–a setup time of less than four minutes–though it also boasts statistics such as an 85 percent customer issue resolution rate and an average model accuracy of over 90 percent.
The premise is understandable: a chat bot that ostensibly requires no real setup or maintenance, has above-tolerable accuracy, and does all the things you’d feasibly want it to do. Algomo also claims to have quick responses, reducing customer wait times and thus increasing satisfaction. This core principle does seem to resolve a lot of the primary problems most people would realistically have regarding implementing a chat bot.
Additionally, should Algomo fail to answer or address adequately a consumer complaint or issue, it refers them to a real person as a matter of policy; however, the basic idea here is that the vast majority of customer requests are covered by the chat bot, freeing up time for your employees to focus on higher-order tasks.
Finally, Algomo supports multiple languages and an “omnichannel” approach that lets your response team connect with consumers via everything from the built-in Algomo inbox to Slack or external email services.
Algomo’s small team/startup plan runs $9 per month, with the Pro and Scale plans costing $49 and $499 per month, respectively. Each plan has a different threshold for the number of allowed conversations, language support, and other accommodations that theoretically adapt based on the size of your company.
If you’ve been holding off on incorporating a chat bot due to lack of time, resources, or know-how, Algomo seems to offer a strong option. It’s clear that AI-based responses are becoming the norm, and in an era of limited employee resources and remote work, having one less communication channel to monitor is a good thing.
Jack Lloyd has a BA in Creative Writing from Forest Grove's Pacific University; he spends his writing days using his degree to pursue semicolons, freelance writing and editing, oxford commas, and enough coffee to kill a bear. His infatuation with rain is matched only by his dry sense of humor.
