Hosting is a full-time job
If you have never used Airbnb as a host, you may not realize the effort it takes to ensure the best possible stay for your guests. For some people, being an Airbnb host is their job, and they have multiple properties to manage all at once.
Need for streamlined communication
For both hosts and guests, communication is key in guaranteeing an enjoyable experience, and of course plays a major role in solidifying the five-star rating. This all points to the creation of Aviva IQ, an app that automates and simplifies messaging between Airbnb users, developed by a group of long-time Airbnb hosts who saw a need for more effective communication.
Using Aviva IQ is as simple as the task it is trying to achieve. Once you have signed up, you can link your properties and begin scheduling messages to your guests. The messages you can automate include: confirmation, check-in, booking extension, check out and review request.
The good stuff
Hosts can customize the messages to include the guests’ names and schedule specific times for them to be sent. For hosts with multiple properties, sending each one of these messages is vital, but also time consuming.
Missed messages often lead to poor reviews, even though it is not always the fault of the hosts. Aviva IQ hopes to correct this problem. According to Deborah Yuster, co-founder and Airbnb superhost, Aviva IQ allows Airbnb hosts to “eliminate 80 percent of their workload.”
With the extra time gained as an Airbnb host, you may be able to focus on finding more properties to rent out and ensuring your guests have the best experience possible.
Free beta
At this time, Aviva IQ is available to use in the beta version. What’s the best part about this app? It’s free! Aviva IQ was truly a venture in improving everyone’s experience of Airbnb, so the developers see no reason to put a price on good service.
For a quick review on what to expect before signing up with Aviva IQ, check out their introductory video here:
#Aviva
Ariel Now
December 19, 2016 at 2:25 pm
I’ve been using Avivaiq and finding it very glitchy. Only one in several of the scheduled automated messages goes out on time, or at all. And there is no help desk to contact or comment about problems.
Lani Rosales
December 19, 2016 at 5:40 pm
Yikes, that’s not good to hear. We understand it’s a very small, young company, so we’ll email you the contact information that we have, perhaps that will help!
Deb
December 22, 2016 at 9:46 pm
Lani:
Thank you for connecting Ariel with us. We have been working on the fix with her, and are so grateful this was brought to our attention.
For future reference, I can always be reached directly at deb@avivaiq.com should there ever be an issue.