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Which division of a brand should own “data analytics”?

(TECH NEWS) Some say data analytics should be under the CMO’s control, others say the CFO, and so forth. So where does it fit today?

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We are entering a new data-driven age

As this new data revolution sweeps across corporate America, one of the most important questions businesses must start answering is who owns the organization’s data.

With the predictive power that comes from data analysis, an essential part of corporate strategy for companies is to become adept at anticipating where analytics is best placed.

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Why not in the finance division?

There are a few main ways an organization can structure their analytics to suit their needs. Typically, the first way is to place data analytics with the finance arm of the business.

Particularly for companies who are numbers- and finance-driven, it can make a lot of sense for the finance or CFO to oversee analytics. Companies such as Guthy-Renker, a leading direct response firm, place data analytics in the hands of finance because they are focused on numbers.

Maybe the IT department?

Information technology is another area of the organization that can successfully own the company’s data analytics. Capital One’s CIO, Rob Alexander, notes how the company leverages big data technologies to analyze customer spending patterns and demographic data to inform their building of mobile apps and other offers to members.

Placing data analytics directly in the hands of IT can be helpful to firms still trying to determine how to store, access, and even accurately analyze all of its data. This ensures all technology-related decisions are left in the realm of their tech department.

Marketing, sales, and customer service are generally the best at customer stewardship. For companies that are truly customer-focused, these areas of organizations are essential for reading data and distilling insights. In 2015, for example, T-Mobile reduced customer attrition rates by 50% by focusing on the key analytic of customer acquisition. Discovery of what repels, attracts, and retains customers can be crucial to fulfilling enterprise goals.

How about a good ol’ matrix?

Alternatively, other businesses adopt a matrix approach that focuses on allowing the data to determine the strategy around an organization.

In a matrix, each impacted department has some degree of analytics focusing on intent and action, with the chief strategy officer overseeing the larger picture. This scenario best suits firms that take an R&D approach to data analytics. In this way, they may not precisely know what they are going to get from the data, where it comes from, or where it’s going, but they are committed to letting the data speak for itself.

The takeaway

It is up to a business to determine how committed they are to data analytics, what resources they have to dedicate to it, and where it is best placed in their organization.

However large or small, at this point all companies should start learning how best to use data analysis in their decision-making.

#dataanalytics

Nichole earned a Master's in Sociology from Texas State University and has publications in peer-reviewed journals. She has spent her career in tech and advertising. Her writing interests include the intersection of tech and society. She is currently pursuing her PhD in Communication and Media Studies at Murdoch University.

Tech News

This phishing simulator tests your company’s (lack of) readiness

(TECHNOLOGY) Phishero is a tool which tests your organization’s resistance to phishing attacks. Pro tip: Most companies aren’t ready.

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In the wake of any round of cyberattacks, many organizations question whether they’re prepared to defend themselves against things like hacking or other forms of information theft. In reality, the bulk of workplace data thievery comes from a classic trick: phishing.

Phishing is a catch-all phrase for a specific type of information theft which involves emailing. Typically, a phishing email will include a request for sensitive data, such as a password, a copy of a W-4, or an account’s details (e.g., security questions); the email itself will often appear to come from someone within the organization.

Similar approaches include emailing a link which acts as a login page for a familiar site (e.g., Facebook) but actually stores your account information when you sign in.

Luckily, there’s a way for you to test your business’ phishing readiness.

Phishero, a tool designed to test employee resistance to phishing attacks, is a simple solution for any business looking to find any weak links in their cybersecurity.

The tool itself is designed to do four main things: identify potential targets, find a way to design a convincing phishing scheme, implement the phishing attack, and analyze the results.

Once Phishero has a list of your employees, it is able to create an email based on the same web design used for your company’s internal communications. This email is then sent to your selected recipient pool, from which point you’ll be able to monitor who opens the email.

Once you’ve concluded the test, you can use Phishero’s built-in analytics to give you an at-a-glance overview of your organization’s security.

The test results also include specific information such as which employees gave information, what information was given, and pain points in your current cybersecurity setup.

Phishing attacks are incredibly common, and employees – especially those who may not be as generationally skeptical of emails – are the only things standing between your company and catastrophic losses if they occur in your business. While training your employees on proper email protocol out of the gate is a must, Phishero provides an easy way to see how effective your policies actually are.

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Tech News

Domino’s asks Supreme Court to take up web accessibility case

(TECHNOLOGY) Domino’s is going all the way to the top to ask the Supreme Court to decide if ADA applies to their (and your) website.

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As long as your company is following the rules and regulations set by the Americans with Disabilities Act of 1990 (ADA), customers with disabilities should be able to access your brick-and-mortar store. The ADA ensures that stores have parking spots, ramps, and doors wide enough for folks in wheelchairs.

But does the ADA also extend to your business’s website? That’s a question that the Supreme Court may soon have to answer.

As an increasing number of services and opportunities are found online in this day and age, it’s quickly becoming a question that needs answering. Several New York wineries and art galleries, Zillow, and even Beyoncé have been sued because their websites were unusable for people who are blind.

In 2016, Domino’s Pizza was sued by a blind customer who was unable to order a pizza on Domino’s website, even while using the screen reading software that normally help blind people access information and services online. The Ninth Circuit Court ruled that Domino’s was in violation of the ADA and that the company was required to make their sites and apps accessible to all. Three years later, Domino’s is petitioning SCOTUS to take on the case.

Domino’s argues that making their sites and apps accessible would cost millions of dollars and wouldn’t necessarily protect them or any other company from what their lawyer called a “tsunami” of further litigation.

That’s because the ADA was written before the internet had completely taken over our social and economic lives. While the ADA sets strict regulations for physical buildings, it has no specific rules for websites and other digital technologies.

The Department of Justice apparently spent from 2010 to 2017 brainstorming possible regulations, but called a hiatus on the whole process because there was still much debate as to whether such rules were “necessary and appropriate.”

The Domino’s case proves that those regulations are in fact necessary. UsableNet, a company that creates accessibility features for tech, reports that there were 2,200 court cases in which users with disabilities sued a company over inaccessible sites or apps. That’s a 181 percent increase from the previous year.

While struggling to buy tickets to a Beyoncé concert or order a pizza may seem like trivial concerns, it’s important to consider how much blind people could be disadvantaged in the modern age if they can’t access the same websites and apps as those of us who can see. Christopher Danielsen from the National Federation of the Blind told CNBC that “If businesses are allowed to say, ‘We do not have to make our websites accessible to blind people,’ that would be shutting blind people out of the economy in the 21st century.”

If the Supreme Court decides to take the case, it could set an important precedent for the future of accessibility in web design.

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Tech News

Slack video messaging tool for the ultra lazy (or productive) person

(TECHNOLOGY) Courtesy of a company called Standuply, Slack’s notable lack of video-messaging options is finally addressed.

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Slack — the popular chat and workflow app — is still going strong despite its numerous technical shortcomings, one of which is its notable lack of native video or audio chat. If you’re an avid Slack user, you might be interested in Standuply’s solution to this missing feature: video and audio messaging.

While it isn’t quite the Skype-esque experience for which one might hope when booting up Slack, Standuply’s video messages add-on gives you the ability to record and send a video or audio recording to any Slack channel. This makes things like multitasking a breeze; unless you’re a god among mortals, your talking speed is significantly faster than your typing, making video- or audio-messaging a viable productivity move.

The way you’ll record and send the video or audio message is a bit convoluted: using a web browser and a private Slack link, you can record up to five minutes of content, after which point the content is uploaded to YouTube as a private item. You can then use the item’s link to send the video or audio clip to your Skype channel.

While this is a fairly roundabout way of introducing video chat into Slack, the end result is still a visual conversation which is conducive to long-term use.

Sending video and audio messages may feel like an exercise in futility (why use a third-party tool when one could just type?) but the amount of time and energy you can save while simultaneously responding to feedback or beginning your next task adds up.

Similarly, having a video that your team can circle back to instead of requiring them to scroll through until they find your text post on a given topic is better for long-term productivity.

And, if all else falls short, it’s nice to see your remote team’s faces and hear their voices every once in a while—if for no other reason than to reassure yourself that they aren’t figments of your overly caffeinated imagination.

At the time of this writing, the video chat portion of the Slack bot is free; however, subsequent pricing tiers include advanced aspects such as integration with existing services, analytics, and unlimited respondents.

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