Facebook Ads Manager is an unavoidable beast for most business owners. It’s not as user friendly as Facebook likes to claim and sometimes it breaks down right before a major sales season. Fun times.
With Black Friday and Cyber Monday just around the corner, Facebook has launched a new status page for the Ads Manager platform. In a brief post to their business page, Facebook stated, “We know that having timely communication is important, especially when it comes to platform outages that affect your ability to manage campaigns on Ads Manager. So, we’re introducing the Ads Status Page to keep you informed about any disruptions to our services”
Ad buyers will now be able to visit the page to check for current issues on the platform. Facebook is providing an active status on Ad Creation/Editing, Ad Delivery, and Ad Reporting. So, next time you’re sitting at your desk fussing over a campaign glitch wondering, “What’s the problem here, me or Facebook?” you can pop on over to the status page and get your answer. And no, we can’t believe this didn’t already exist either.
This new status page is just one of many efforts Facebook is pursuing to quell advertisers increasingly public complaints about the performance of the Ads Manager platform. Facebook is planning to provide increased chat support for small business owners and “around the clock” support for larger advertisers during the holiday season. Facebook will also notify advertisers if there is a significant shift in key metrics such as cost per result, amount spent, impressions, reach, and results.
It’s no secret that Facebook has been getting some bad press as of late for their lack of transparency. The introduction of new tools, like the Ads Manager Status Page and the Brand Safety Controls which give advertisers more control over where their ads are run, are all part of Facebook’s attempts to be more transparent with both users and businesses.
Only time will tell if these changes will actually provide a significant benefit to advertisers or if we will continue to see huge technical difficulties during the holiday season.