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Social Media and ROI. One (more) Opinion.




What is Social Media?

Well if social media is defined as not only blogging, but Twittering, networking on Linkedin, Facebook, Myspace, bookmarking, as well as commenting and contributing guest blogging, it could be a full-time marketing effort. But lets say it’s only blogging on your own site.

If time is the cost involved, what is time worth and it it worth putting into blogging over other marketing activities?

It’s More Natural For Some

First off, blogging definitely comes more natural to some. I am sort of a blog creeper… I read 100 times more than I write… it’s just what I do. What I don’t do often enough is write. Is that really bad? I guess you could say I am a good listener. As time passes, I see subjects come and go, whats hot and whats not. The great minds are out there sharing insights… then they debate, change, evolve and ultimately the original ‘point’ goes so deep and is debated ad nauseam (at least for this reader). When debates happen, ultimately some brilliant mind comes along and says: “People market differently and some do certain things better than others.” Then the air is released. It’s like Dale Carnegie’s bulletproof argument-killer: “I understand what you are saying, and if I were in your shoes, I probably would feel exactly the same way.”

This is the deep end of social media. Blogging, friending, debating, and supporting. But what about us mere mortals? When your goal is to gain credibility and trust from your prospects by demonstrating your expertise in a blog, then you should write. Right?

Consider This…

Here are 2 issues to consider: Do you have anything to say? Do you really have a lot to write about to your prospects? Are you new to the game? Would spreading your knowledge be like shooting yourself in the foot? If so. You are probably better off spending your time studying and reading what others write… at least for now. I have a close friend who recently broke into the real estate game, and I encouraged him to start a blog. So he did. The result wasn’t exactly what I had in mind. The first posts were salesy, thin, contained too many capital letters and exclamation points, and just didn’t have that ‘soft sell‘ tone. In other words, blogging 101 was not completed. To date he has not gotten one prospect from it. We all start somewhere, right?

This is no different than some corporation starting a ‘company blog’ and doing it all wrong. It ends up being a turn-off because they apply the old ad-copy principals and press release spin to new media. They didn’t take the time to listen before they jumped in. A turned-off prospect after time is spent writing a blog means negative ROI. This brings me to the next issue:

One of the Biggest Factors

Time is a huge factor. I have a list of books that I am trying to get through as fast as possible. I use my “free time” to read those whenever I can. I can also say that reading them is an indirect investment in my business, since they bring me knowledge I can apply in future meetings, marketing initiatives, and conversations. Is the cost of reading zero… no, I lose sleep, time with family and friends as well as time working, or working out. I know that nobody reading this would rather spend an hour writing about real estate instead of sipping a drink by the pool (YEA I’m sure you take your laptop to the pool).

We all have the same amount of time to deal with. Some “natural born bloggers” actually enjoy writing. I’m willing to bet that they can’t wait to run to the computer to jot down a brilliant thought they had in the car. And that simple thought probably turns into a 5 paragraph blog entry in a matter of 15-20 minutes. These are the people who will no doubt get back what they put in.

ROI Varies Depending on…

So ROI can vary widely depending on the person. If you are brilliant, full of ideas, ready to share, efficient, and a fast typer, blogging will probably make you unstoppable. You business will thrive based on the fact that whoever does visit your site will be blown away by your expertise and insights. If you are focused, you will most likely convert a higher percentage of visitors. And then you have the other big benefit: Traffic. The more brilliant your articles are, the more likely you will be linked to. The content you have will be indexed more often therefore you rank for more terms. The more links and the more content, the higher you climb in Google. So you get more traffic, and you convert more of it than the next agent due to your credibility. How sweet blogging is for the elite naturals.

Then there are those who either don’t have ideas, don’t have writing skills, don’t have interesting info, need more time to mull over an article, the timid, the noobs, the jerks, the corny salesmen, the ranters, industry insiders, and the off-topic bloggers, and the folks like me. There could be a negative ROI for these people. It’s not as if it cannot change… but it must be known to be addressed. I guess if you are writing 3 articles a week, seeing a fair amount of traffic, but still not converting anything… you probably need to rethink your social media approach.

How Do You Measure ROI?

We already have seen the case studies about the super blogging agents who get an obvious return on investment due to blogging. To make a catch-all statement on how much blogging can return for agents in general begs many questions. ROI in social media will build on itself. Only you can truly measure it in the end. Is there a formula for measurement? The experts are currently working on it, but so far, no dice.

We all know it’s not a total waste for everyone… but are you willing to take the steps to become better at it? That is the question.

PS: If you are still looking for a measurement strategy, you can start here.

Writer for national real estate opinion column, focusing on the improvement of the real estate industry by educating peers about technology, real estate legislation, ethics, practices and brokerage with the end result being that consumers have a better experience.

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  1. Matt Thomson

    May 30, 2008 at 8:58 am

    Interesting perspective. Often times I wish I had just sat back and listened before putting my thoughts to my name in print! I’ve found my greatest blogging success to come from my community blog. Nothing I’ve written pertaining to real estate has generated as much business as the few sentences I wrap around multiple photographs of my town. Nothing can sell Gig Harbor as well as Gig Harbor itself. A picture is worth more than 1000 words in blogging, I think.

  2. Ken Smith

    May 30, 2008 at 10:27 am

    Blogging and ROI aren’t normally in the same sentence. There are so many bloggers that feel everyone should blindly jump in and start blogging and that just isn’t true. For many blogging is the last thing they should invest their time in as they aren’t good at writing and they have other forms of very effective marketing.

  3. Julie Emery

    May 30, 2008 at 12:25 pm

    I resemble wayyyy too many of these remarks. Some of us might actually prefer to be immersed in real estate rather than sipping drinks by the pool, at least most of the time. Sitting by the pool gets boring after awhile and real estate never gets boring, at least, not yet! Blogging was invented for people like me who have too much to say and too many opinions for our own good!

  4. Connie Bensen

    May 30, 2008 at 7:45 pm

    Thanks for linking to my post! Metrics are a challenge but I think the more important case is that you’re experimenting & trying things. The ROI on that is invaluable.

    Great blog that you have here! Lots of in-depth info – kudos to your efforts!

  5. Jonathan Dalton

    May 30, 2008 at 9:40 pm

    One of my lenders started his own blog yesterday. We met for about 45 minutes, I have him some basic ideas and he’s off and rolling. Where will it go? Who knows … starting is easy, continuing is the challenge. But I give him credit for trying to differentiate himself.

  6. Lani Anglin-Rosales

    May 30, 2008 at 9:57 pm

    Carson, I like that you’ve pointed out that blogging is not for everyone. I personally have found other social media streams to have a higher ROI than blogging, believe it or not. Blogging suits the natural writers as you noted while other streams suit natural networkers.

    Some people measure ROI by tracking conversion ratios relating to hours input while others measure ROI relating to percentages of people touched versus people closed. For me personally, it’s more of a “pass/fail” endeavor and when the dollars go down, the scales tip toward fail and the path has to change; when the dollars go up, the scales tip toward success indicating we’re on the right path.

  7. Eric- New Orleans Condos and Lofts

    May 31, 2008 at 6:32 am

    I am not a good writter but I continue to blog as part of my business plan. Doing real estate 50 plus hours a week gives me plenty of ideas and photos. Most of my blogs center aroound the photos and ideas I was thinking about that day. Its all local to New Orleans.

    Since I have a successful site that generates leads and makes plenty of money it makes it easier to blog as part of the on line plan. Its part of the job which I enjoy. Looks like I make at least $50 an hour to blog and work on the site. Just my take!

  8. Eric Blackwell

    June 1, 2008 at 7:11 am

    @Connie–Great post. Thanks to Carson for linking to it. I teach blogging (among other real estate technology stuff) to our office of 120 agents. I am going to point a few of them to your blog.

    @Carson- Yes, blogging is not for everyone. Out of our 120, about 20 have tried it and there are 3 that are turning and burning. One is kicking MAJOR LEAGUE ROI with it. It ain’t for everyone 9as Ken says…


  9. Jennifer in Louisville

    June 2, 2008 at 9:35 am

    A lot of persons get caught up in the latest fad – blogging is becoming “fashionable” so to speak. Others are just looking for a quick fix to aid their business that seems to be dropping off. So, a great many persons are “jumping in” to the blogging community. Blogging takes a lot of effort and time. And just like some persons may make a good living off of cold calling, calling on FSBOs, or whatever – not all things are appropriate and will work for all people. The biggest priority for a blogger should be to write good quality, useful, and original content – and people will start finding their way to you.

  10. Matthew Rathbun

    June 2, 2008 at 9:44 am

    I don’t consider myself a good writer, but once I started reading other folks, I felt a lot better 🙂

    No, honestly it’s a discipline that you grow in over time and as you build confidence. I commented on another post this morning, that folks aren’t going to put effort into blogging will not see a good return; but I feel that’s true for anything you do to market yourself.

    It’s what’s “in” now, I think a good agent is utilizing today’s tools buy also keeping an eye out for tomorrows. Lots of the ideas that are shown on this and other industry blogs are just about blogging. Kelley did one on pre-closing packets. That’s a great tool for agents to start using and isn’t a widely announced item.

  11. Ken Smith

    June 2, 2008 at 1:10 pm

    Eric said “Most of my blogs center around the photos and ideas I was thinking about that day.”

    Eric you take some amazing photos and that will keep visitors coming back time and time again. I have never visited New Orleans yet from the photos on your sites and blogs over the years I feel like I know the city. Keep up the amazing work!

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Business Marketing

Spruce up your product images with Glorify (just in time for Black Friday!)

(BUSINESS MARKETING) Want professional, customizable product images for your company? Consider Glorify’s hot Black Friday deal.



Glorify app lets you create beautiful designs for your products.

Glorify, the app that creates high converting, customizable product images for your business, is offering a lifetime deal for $97 this Black Friday. In just a few clicks, you can transform one of Glorify’s sleek templates into personalized, professional-looking content – and now, you don’t have to pay that monthly fee.

Whether your business is in electronics, beauty, or food & drink, Glorify offers a range of looks that will instantly bring your product images to the next level. With countless font styles and the ability to alter icon styles, shadows and other elements, you can access all the perks of having your own designer without the steep price.

In 2019, Glorify was launched – the app was soon voted #2 Product of the Day and nominated for Best Design Tool by Product Hunt. Since then, they have cultivated a 20k+ user base!

Glorify 2.0, which was launched last week, upgrades the experience. The new and improved version of the app is complete overhaul of intuitive UI improvements and extra features, such as:

  • background remover tool
  • templates based on popular product niches and themes
  • design bundles for your website/store, social media
  • annotation tool
  • upload your brand kits and organize your projects under different brands
  • 1 click brand application
  • & much more!

“But the most important aspect of Glorify 2.0, is that it comes with a UI that sets us up for future scalability for all our roadmap features”, said CEO of Glorify Omar Farook, who himself was a professional graphic designer.

Farook’s dream was to provide a low-cost design service for the smaller businesses that couldn’t otherwise afford design services. Looking through reviews of the app, it’s evident that Glorify does just that – it saves the user time and money while helping them to produce top-notch product images for their brand on their own.

Glorify is one of the many new design-based apps that make producing content a breeze for entrepreneurs, such as Canva. As someone who loves design but doesn’t have the patience for Creative Cloud, I personally love this technology. However, Glorify is unique in that it is the only product-driven design app. All you have to do is upload your photo!

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Business Marketing

This new Chipotle location will be fully digital

(BUSINESS NEWS) In the wake of the pandemic and popularity of online delivery, Chipotle is joining the jump to online-only locations, at least to test drive.



Chipotle exterior, possibly moving to a fully digital restaurant space soon.

A lot of industries have switched to an online-only model in the wake of the pandemic. Most of them have made sense; between abundant delivery options and increased restrictions on workers, moving away from the traditional storefront paradigm isn’t exactly a radical choice. Chipotle making that same decision, however, is a plot twist of a different kind—yet that’s exactly what they’re doing with their first online store.

To be clear, the chain isn’t doing away with their existing locations; they’re just test-driving a “digital” location for the time being. That said, the move to an online platform raises interesting questions about the future of the restaurant industry—if not just Chipotle itself.

The move to an online platform actually makes a lot of sense for businesses like Chipotle. Since the classic Chipotle experience is much less centered on the “dining” aspect than it is on the customizability of food options, putting those same options online and giving folks some room to deliver both decreases Chipotle’s physical footprint and, ostensibly, opens up their services to more people.

It’s also a timely move given the sheer number of people who are sheltering in place. A hands-on burrito assembly line is not the optimal place to be in a pandemic, but there’s no denying the utilitarian appeal of Chipotle’s products. To that end, having another restaurant wherein you have the option to order a hearty meal with everything you like—which is also tailored to your dietary needs—is a crucial step for consumers.

Chipotle’s CTO, Curt Garner, says he is hoping this online alternative will offer a “frictionless” experience for diners.

As a part of that frictionless experience, consumers will be able to order in several different mediums. Chipotle’s website and their mobile app are the preferred choices, while services like GrubHub will also be available should you choose to order through a third-party. The idea is simple: To bring Chipotle to you with as little fuss as possible.

For now, Chipotle is committing to the single digital location to see how consumer demand pans out. Should the model prove successful, they plan to move forward with implementing additional digital locations nationwide.

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Business Marketing

Your business’ Yelp listing may be costing you more than you think

(BUSINESS MARKETING) The pay per click system Yelp uses sounds good in theory, but it may be hurting small businesses more than helping.



Man browsing Yelp for his business listing in open office environment.

We all know Yelp – we’ve probably all used Yelp’s comment section to decide whether or not that business is worth giving our money to. What you might not know is how they are extorting the small businesses they partner with.

For starters, it’s helpful to understand that Yelp generates revenue through a pay per click (PPC) search model. This means whenever a user clicks on your advertisement, you pay Yelp a small fee. You never pay Yelp a cent if no one clicks on your ad.

In theory, this sounds great – if someone is seeking out your product or service and clicks on your ad, chances are you’re going to see some of that return. This is what makes paying $15, $50, or even $100 a click worth it.

In practice, it’s not all it’s cracked up to be. When setting up your Yelp account, you are able to plug in keywords that correspond with your business. For example, owner of San Francisco-based Headshots Inc. Dan St. Louis – former Yelp advertiser turned anti-Yelp advocate – plugged in keywords for his business, such as “corporate photographer” and “professional headshots”. When someone in the Bay Area searches one of those terms, they are likely to see Headshots Inc.’s Yelp ad.

You are also able to plug in keyword searches in which your ad will not appear. That sounds great too – no need to pay for ad clicks that will ultimately not bring in revenue for your business. In the case of Headshots Inc., Dan plugged in terms such as “affordable baby photography” and “affordable studio photography”, as his studio is quite high-end and would very likely turn off a user who is using the word “affordable” in their search.

How Yelp really cheats its small business partners is that it finds loopholes in your keyword input to place your ad in as many non-relevant searches as possible. This ensures that your ad is clicked more and, as a result, you have to pay them more without reaping any of the monetary benefits for your business.

If you plugged in “cheap photography” to your list of searches in which your ad will not appear, Yelp might still feature your ad for the “cheap photos” search. As if a small business owner has the time to enter in every single possible keyword someone might search!

In the case of Headshots Inc., Dan ended up paying $10k in total ad spend to Yelp with very little return. Needless to say, he is pissed.

So what does this mean for you if you use Yelp for your business? If you don’t want to completely opt out of Yelp’s shenanigans, try these 3 tips from Dan:

  1. Try searching some potential irrelevant keywords – are your ads showing up in these searches?
  2. Do your best to block the irrelevant keywords. It’s impossible to get them all, but the more you do the more money you will ultimately save.
  3. Keep an eye on the conversation rate on your profile – does more clicks mean more client inquiries? Make sure Yelp isn’t sending low-quality traffic to your profile.

Ultimately, it’s about protecting your small business. Yelp is the latest in big tech to be outted for manipulating individuals and small businesses to up their margins – a truly despicable act, if you ask me. If you don’t have tens of thousands of dollars for ad spend, then either boycott Yelp or try these tips – your company may depend on it.

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