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Realtor.com pulls the plug on internet portals, focus is on mobile

(Business News) Realtor.com nixes relationships with internet portals as the race for mobile users’ eyeballs heats up.

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pull plug on portals

pull plug on portals

Making a big move and pulling the plug

Realtor.com will be announcing later today that they plan to pull the plug on internet portals to focus on their own portfolio of online and offline channels, representing the first of the Big Three (Realtor.com, Zillow, and Trulia) to make such a move, effectively ending their agreements with all portals, including MSN, so you’ll no longer see Realtor.com-powered listings on various sites across the internets.

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The strategy shift means that the company will be focusing on their own mobile and desktop products to drive traffic, which sheds light on their finally agreeing with our long-held assertion that the best proof in the pudding is if consumers actually visit your native website rather than counting traffic as people who saw your listings somewhere floating around the web, even without knowing the source.

A shift in tone and wording

Realtor.com operator, Move, Inc. is using phrases like “the most accurate U.S. residential listings,” which saves consumers from the “anguish wasting time with listings that are off the market or priced incorrectly,” and they assert that their marketing is the effectively attracting “transaction-ready consumers” to their services.

Sources inside Move tell us that they’ve been in research mode for some time, and Move, Inc. CMO, Barbara O’Connor tells us, “In my role as CMO, I’m responsible for driving brand, audience growth and engagement. This strategic shift in our marketing acquisition strategy has been taking place for well over the past 12 months. My recommendation to shift our strategy was based on key metrics, new channel performance testing, and optimization driven by the results.”

We take this to mean that this is not a knee-jerk reaction to any staff changes, and done regardless of former staff potentially knowing their shifting strategy. Also regarding timing, because of the confidentiality of agreements with portals like MSN, Move cannot comment as to who initiated the severing of ties, so this could either be a bold move by Realtor.com to focus internally, a reaction to a major portal initiating the end of the relationship, or it could always be mutual.

The world is going mobile and the race is on

The truth is that consumers are shifting to mobile search through apps, and as for Realtor.com, residential listings viewed on mobile devices overtook the number of views on the desktop site by January 2013, just three years after the launch of their first mobile app. In a statement, the company emphasizes the shift toward mobile, with nearly 60 percent of all Realtor.com residential listings being viewed on mobile apps, citing that mobile consumers spend more time reviewing listings and photos in a single session, “which is a strong indication they are more ready to buy or sell than desktop computer users.”

The world is going mobile. Guess who’s winning the mobile race by an insanely wide margin? Zillow. The race isn’t even close, and while there is a behind-the-scenes race between Trulia and Realtor.com for the number two spot, when it comes to mobile, it’s going to take big moves like this to narrow the gap between Zillow that the competitors they’re leaving in the mobile dust.

What Realtor.com plans to do

Instead of sitting on their hands, Realtor.com will be focused exclusively on their own apps and sites and will “regularly enhance native applications for Android, iPad and iPhone as well as create native mobile applications for new platforms.” They will also invest more time and resources into marketing, particularly with their co-branded venture with the National Association of Realtors.

“Integrated marketing across all devices coupled with brand awareness not only builds a larger audience, it also creates brand advocates,” said Barbara O’Connor, chief marketing officer of Move, Inc. “Creating an ongoing emotional connection with our brand’s unique ability to deliver accurate, real-time listings is key to growing and retaining our audience. Our advocates reward us with referrals and keep coming back to realtor.com® for services and information.”

Will others pull the plug?

If the focus is now on marketing and mobile and the value of internet portals is diminishing, will the others follow suit or will they slide into Realtor.com’s old spots in hopes of branding or driving traffic? Zillow wasn’t always number one in traffic, and as the ebb and flow of business goes, they may not always be in that spot, but unless Realtor.com and Trulia make more moves of this nature (instead of assuming the tide will change), the gap is going to widen, maybe even at an accelerated pace.

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3 Comments

3 Comments

  1. Drew Meyers

    May 8, 2014 at 1:59 am

    So they are essentially going to give all MSN’s traffic to either Zillow or Trulia? Surely, one of those two will pick that deal up, and all the traffic that goes with it.

    • JoeLoomer

      May 8, 2014 at 6:51 am

      Drew, that was my first thought too – that, and it’s an SEO win for the rest of us?

      Navy Chief, Navy Pride

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Business News

$100m reimagined convenience store startup to open 25 stores in 2022

(BUSINESS) Foxtrot is looking to redefine the convenience store as we know it. This startup is looking to make it a whole new experience.

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Laptop with Foxtrot convenience store locations in Chicago.

Move over 7-11, there’s a new player in town! There’s always room for competition, even in the world of convenience stores. Yes, you read that right, Quick Trip has some serious competition from a newcomer, Foxtrot.

Foxtrot is a curated, modern convenience store offering a brisk 30-minute delivery and 5-minute pick-up. It was created by Mike LaVitola and Taylor Bloom in 2014. These stores will undoubtedly be popular in walkable areas, but also with their online ordering convenience. This modern version of a convenience store offers the combination of an upscale corner store with a digital-first e-commerce platform. Sounds pretty glorious, right?

However, the original convenience store is safe as long as people are traveling and need to stop for gas or a restroom break.  If you’re from Texas, then you know and love, Buc-ee’s, the Texas-born chain. Buc-ee’s have been creating their own in-store products garnering a cult following among their customers. Still, Buc-ee’s doesn’t have an online ordering or delivery option unless it’s offered through a third party.

Foxtrot has raised $160 million in Series C funding and they are expecting to open 25 locations in many cities in 2022. There are a few different levels of funding. If a company makes it to Series C funding, they are already successful and looking to expand or develop new products per Investopedia.

According to Retail Dive, “About half of the new stores will be in Chicago, Dallas and Washington, where all of the 16 stores Foxtrot currently operates are located, LaVitola said. The tech-focused retailer is also planning to begin operations in Boston and Austin, and intends to open four or five new stores in each of those cities during the next year and a half, he said.”

Foxtrot is testing out technology equipment that would allow customers to leave the store without stopping to checkout at the counter. They plan isn’t to go entirely self-service, but as the creator LaVitola stated, “the more hours we can allocate towards sampling and storytelling and interacting with customers and less [on] tasks that don’t add on to value, like checkout, that’s great.”

Foxtrot is redefining convenience by including carefully curated products. They aim to offer local popular products as well core pantry items. They aim to make the commonly unpleasant experience of convenience stores enjoyable. Let’s hope they succeed.

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What small business owners can learn from Starbucks’ new D&I strategy

(BUSINESS) Diversity and inclusion have been at the forefront of Starbucks’ mission, but now they’re shifting strategy. What can we learn from it?

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Hands of all different skin colors on green background representing Starbucks' D&I.

Starbucks was one of many companies that promised to focus on diversity and inclusion efforts after the death of George Floyd by Minneapolis police in 2020. What sets Starbucks apart from other companies were its specific goals.

How It Started

They began with hiring targets and have now added goals in corporate and manufacturing roles. Starbucks’ plans and goals revolve around transparency for accountability. They released the annual numbers for 2021 as a way to help hold themselves accountable. The data they’ve released so far show that they’ve met nearly a third of their 2025 goals according to Retail Brew. Because of this information, we can see why they are choosing to move in the direction of manufacturing and corporate jobs. In 2021, POC’s fell to 12.5% of director-level employees from 14.3% in 2020 in manufacturing.

How It’s Going

Per Starbucks’ website stories and news, “[I]t will increase its annual spend with diverse suppliers to $1.5 billion by 2030.  As part of this commitment, Starbucks will partner with other organizations to develop and grow supplier diversity excellence globally.” To put that into perspective, they spent nearly $800 million with diverse suppliers in 2021. With these moves, by 2030, it will increase by almost double.

As part of their accountability and progress, they plan to partner up with Arizona State University to give out free toolkits to entrepreneurs on fundamentals for running successful diverse-owned businesses. Another goal they’ve listed is to boost paid media representation by allocating 15 percent of the advertising budget to minority-owned and targeted media companies to reach diverse audiences.

At the heart of all this information on their goals and future plans, data transparency and accountability are what’s forcing them to look at the numbers to make specific goals. They are doing more than just throwing money at the problem, they are analyzing how they can do better and where the money will make a difference. Something that, as entrepreneurs, we should all do.

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Business News

Peloton is back-pedaling: Reports of price increases, layoffs, and cost cuts

(BUSINESS) After a recording of layoffs leaks, ‘supply chain’ issues cause shipping increases, and they consult for cost-cutting, Peloton is doomed.

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Man riding Peloton bike with instructor pointing encouragingly during workout.

Is Peloton in Trouble?

According to many reports, Peloton had success early in the pandemic when gyms shut down. Offering consumers a way to connect with a community for fitness along with varying financing options allowed the company to see growth when many other industries were being shuttered.

After two years, CNBC reports that the company is “being impacted by …supply chain challenges” and rising inflation costs. According to the report, customers will be paying an additional $250 for its bike and $350 for its tread for delivery and setup.

As demand has decreased, Peloton is also considering layoffs in their sales and marketing departments, overheard in a leaked audio call. The recording details executives discussing “Project Fuel” where they plan to cut 41% of the sales and marketing teams, as well as letting go of eCommerce employees and frontline workers at 15 retail stores.

Nasdaq reported that the stock fell 75% last year, after a year where it soared over 400%.

Peloton reviewing its overall structure

According to another report from CNBC, Peloton is working with McKinsey & Company, a management consulting firm, to lower costs as revenue has dropped and the growth of new subscriptions has slowed since the pandemic. Last November, according to NPR, Peloton had “its worst day as a publicly-traded company.” It also anticipates greater losses in 2022 than originally predicted. It makes sense that the company would reexamine their strategy as the economy changes. They aren’t the only one that is raising prices amid supply chain issues.

It will be interesting to watch how Peloton fares

Peloton has a large community that pays a monthly fee for connected fitness. While growth has slowed, the company still has a strong share of consumers. Although it is facing more competition in the home fitness market and more gyms are reopening, as Peloton adjusts to the new normal, it should remain a viable company.

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