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The top secret ways to contact Google directly

It isn’t always easy to find the answers you need when it comes to Google products, but if you want to pick up the phone or increase your chances of getting answers from a Google employee, here’s a complete list of how to accomplish your goals.



contact google

contact google

How to contact Google directly

If you have a computer/device and the internet, you’re most likely using a Google product right this very second, and there is a chance you’ve had a challenge at some point that you wished you could talk to someone at Google about. Whether you’re a phone person or an email person, there are ways to actually get in touch with the perfect person to get your questions answered, and while most of these are not a secret at all, it isn’t overly evident on most of Google’s pages and takes digging. No longer.
Google is infamous for ignoring contact forms and for messages going into a giant black hole, but you can get around that.

Step one: general contact

The first place to start is where you can search by Google product. You might just find exactly what you need right off the bat, but if you don’t, you can always try which can help you direct to general answers about Google products.

Also in your first round of trying to contact Google, try the Product Forums which Google employees are known to monitor and respond. Many people have great success in finding answers just by searching, but when you can’t find what you’re looking for, you can always ask questions about any of these Google products: AdSense, Blogger, Chrome, Gmail, Google Affiliate Network, Google Analytics, Google Books, Google Apps, Google Calendar, Google Chat, Google Checkout Merchant, Google Commerce, Google Custom Search, Google Docs, Google Drive, Google Earth, Google Fusion Tables, Google Maps, Google News, Google Voice, Google Wallet, Google+ Hangouts, Orkut, Picasa, YouTube, and more.

Step two: get on the phone

The general contact page and the forums didn’t yield results. So you want to get on the phone. Calling 1-650-253-0000 for general inquiries from technical support to customer service. But this is general and you have to go through an automated system to system (hint: press 5 for customer service). If you already know who you want to talk to, dial that person’s extension by pressing 8 to dial by name.

Google has offices around the world, each having a different function, and if you know which local office you need to reach, there is a full list available of phone numbers and addresses for the local Google offices.

Step three: get real, you want specifics

There is a huge chance that step one and step two will leave some people still in the dark or maybe you need an answer sooner than later, so here are the other ways you can contact Google at the exact level you’re looking for.

Get help with Gmail:

How to contact Google when you need Chrome help:

Google+ can be tricky, here’s how to get help:

How to contact Google about Google Analytics:

  • You can get technical support for Google Analytics to address problems or questions.
  • The fastest way to get help, however, is probably the Google Analytics Community Forums where other users (and possibly Google employees) are discussing not only technical issues but how to better use the product or answer simple questions for beginners as well as experts.

Google+ Local: getting support for your business listing:

Contact Google about AdWords:

  • Since money is involved, you can actually get someone on the phone – call 1-866-2GOOGLE.
  • Check out the various contact options ranging from email to live chat.
  • As with other issues, you can get your questions answered in the Google AdWords Community.

Get help with Google Webmaster Tools:

  • Contact Google to report a copyright violation or spam, to find out why your site was removed for search, to notify Google that you want a URL removed from the Google index, or anything detailed pertaining to your site.
  • If the +1 button is broken on your site, you can >get support from Google.
  • If you can’t get your Rich Snippets to appear, you can contact Google.
  • Of course, you can connect with other users and possibly Google employees in the Webmaster Central Community Forums.
  • Contact Google for YouTube problems:

    Google is a huge company and is not well known for responding to issues or questions, especially for site owners, so these direct routes might get you one step closer to connecting with the conglomerate to get the answers you’re seeking. They don’t hide this information, but it isn’t always obvious how to get in touch, so bookmark this list and visit it whenever you’re in need of contacting Google.

    The American Genius is news, insights, tools, and inspiration for business owners and professionals. AG condenses information on technology, business, social media, startups, economics and more, so you don’t have to.

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    1. Donald Bryce

      October 24, 2015 at 11:15 am

      Absolute rubbish. Google does not want to contacted by anyone using less than a few million £ on their contracts.

    2. michael cihlar

      March 31, 2016 at 6:14 pm

      I wanted to know how google somehow got involved in my private online business dealings with a private vendor and no one seems to know. It is impossible to contact google to make them aware of a potential problem. Or perhaps google considers this too minor since I don’t spend any money with them.

      • Lani Rosales

        April 1, 2016 at 11:16 am

        Strange, indeed. Might be worth trying some of the above methods to at least get a human on the phone to direct you appropriately?

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    Business News

    Too connected: FTC eyes Facebook antitrust lawsuit

    (BUSINESS NEWS) Following other antitrust hearings, we’re expecting to hear more about the FTC’s antitrust lawsuit against Facebook, soon.



    Facebook being crossed out by a stylus on a mobile device.

    Facebook might be wishing it had kept the “dislike” button.

    On September 15, the Wall Street Journal announced that the Federal Trade Commission was preparing a possible antitrust lawsuit against the social media titan. Although the FTC has not made an official decision on whether to pursue the case, sources familiar with the situation expect a determination will be made on the matter sometime before the end of 2020. Facebook and the FTC both declined to comment when asked about the story.

    The news comes following a year-long investigation by the FTC that has looked into anti-competitive practices by the Menlo Park-based company. This past July, the United States House of Representatives held hearings in which they grilled the CEOs of Amazon, Apple, Google, and Facebook regarding their business practices. In August, Facebook CEO Mark Zuckerberg also testified in front of the FTC as part of the department’s antitrust probe into the organization.

    The FTC seems to be especially interested in Facebook’s past acquisitions of WhatsApp and Instagram, which they believe may have been done to stifle competition. In internal emails sent between Zuckerberg and Facebook’s former CFO David Ebersman back in 2012, the 36-year-old seemed worried that the apps could eventually pose a threat to the social media conglomerate.

    “These businesses are nascent but the networks established, the brands are already meaningful, and if they grow to a large scale the could be very disruptive to us,” Zuckerberg wrote to Ebersman, “Given that we think our own valuation is fairly aggressive and that we’re vulnerable in mobile, I’m curious if we should consider going after one or two of them.”

    When Ebersman asked him to clarify the benefits of the acquisitions, Zuckerberg stated the purchases would neutralize a competitor while improving Facebook.

    “One way of looking at this is that what we’re really buying is time. Even if some new competitors springs up, buying Instagram, Path, Foursquare, etc. now will give us a year or more to integrate their dynamics before anyone can get close to their scale again.” Zuckerberg said.

    This isn’t the first time the FTC has investigated Facebook either. Last year the agency fined the company $5 billion for the mishandling of user’s personal information, the biggest penalty imposed by the federal government against a technology company. As a part of the settlement with the FTC in that case, Facebook also promised more comprehensive oversight of user data.

    If the FTC does pursue an antitrust suit against Facebook, it could end up forcing the social media giant to spin off some of the companies it has acquired or place restrictions on how it does business. Considering how long it will take to file the litigation and prove the case in a courtroom, however, it seems that Zuckerberg will once again be “buying time.”

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    Business News

    What you need to know about the historic TikTok deal (for now)

    (BUSINESS NEWS) No one really knows what’s happening, but the TikTok deal’s impact on business, US-China relations, and the open internet could be huge.



    Male black hands holding app opening TikTok app.

    So, maybe you’ve heard that Oracle and Walmart are buying TikTok for national security!

    Um, not exactly.

    Also, Trump banned TikTok!

    Sort of? Maybe?

    But then he said he approved the Oracle-Walmart-TikTok deal!

    We guess?

    The terms of the proposal seem to shift daily, if not hourly. The sheer number of contradictory statements from every player suggests no one really knows what’s going on.

    Just one example: Trump said the deal included a $5 billion donation to a fund for education for American youth. TikTok parent ByteDance, said, “Say what now?”

    Here’s what we think we know (as of this writing):

    Oracle and Walmart would get a combined 20 percent stake in a new U.S.-based company called TikTok Global. Combine that with current US investors in China’s ByteDance, TikTok’s parent, that would give American interests 53 percent. European and other investors would have 11 percent. China would retain 36 percent. (On Saturday Trump said China would have no interests at all. But that does not jibe with the reporting on the deal.)

    Oracle would host all user data on its cloud, where it is promising “security will be 100 percent” to keep data safe from China’s prying eyes. But reporting has differed on whether Oracle will get full access to TikTok’s code and AI algorithms. Without full control, skeptics say, Oracle could be little more than a hosting service, and potential security issues would remain unaddressed.

    Walmart says they’re excited about their “potential investment and commercial agreements,” suggesting they may be exploring e-commerce opportunities in the app.

    The US Committee on Foreign Investment in the United States, which is overseen by Treasury Secretary Steven Mnuchin, still has to approve any deal.

    As for the TikTok “ban” – which isn’t really a ban because current users can keep it – the Commerce Department postponed the deadline for kicking TikTok off U.S. app stores to September 27, to give time for the deal to be hammered out. Never mind that it’s still not clear whether the U.S. government has authority to do that. Unsurprisingly, ByteDance says it doesn’t in a lawsuit filed September 18.

    Whatever happens with the whiplash of the deal’s particulars, there are bigger issues in play.

    According to business news site Quartz, moving data storage to Oracle mirrors what companies like Apple have done in China: Appease the Chinese government by allowing all data hosting to be inside China. A similar move could “mark the US, too, shifting from a more laissez-faire approach to user data, to a more sovereign one,” says China tech reporter Jane Li.

    More obvious: Corporate sales and mergers are now part of the parrying between the U.S. and China, which adds a whole new playing field for negotiations among businesses.

    In the meantime, TikTokkers keep TikTokking. White suburban moms continue to lip sync to rap songs in their kitchens. Gen Z continues to make fun of the president – and pretty much everything else.

    And downloads of the app have skyrocketed.

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    Business News

    Hobby Lobby increases minimum wage, but how much is just to save face?

    (BUSINESS NEWS) Are their efforts to raise their minimum wage to $17/hour sincere, or more about saving face after bungling pandemic concerns?



    Hobby Lobby storefront

    The arts-and-crafts chain Hobby Lobby announced this week that they will be raising their minimum full-time wage to $17/hour starting October 1st. This decision makes them the latest big retailer to raise wages during the pandemic (Target raised their minimum wage to $15/hour about three months ago, and Walmart and Amazon have temporarily raised wages). The current minimum wage for Hobby Lobby employees is $15/hour, which was implemented in 2014.

    While a $17 minimum wage is a big statement for the company (even a $15 minimum wage cannot be agreed upon on the federal level) – and it is no doubt a coveted wage for the majority of the working class – it’s difficult to not see this move as an attempt to regain public support of the company.

    When the pandemic first began, Hobby Lobby – with more than 900 stores and 43,000 employees nationwide – refused to close their stores despite being deemed a nonessential business (subsequently, a Dallas judge accused the company of endangering public health).

    In April, Hobby Lobby furloughed almost all store employees and the majority of corporate and distribution employees without notice. They also ended emergency leave pay and suspended the use of company-provided paid time off benefits for employees during the furloughs – a decision that was widely criticized by the public, although the company claims the reason for this was so that employees would be able to take full advantage of government handouts during their furlough.

    However, the furloughs are not Hobby Lobby’s first moment under fire. The Oklahoma-based Christian company won a 2014 Supreme Court case – the same year they initially raised their minimum wage – that granted them the right to deny their female employees insurance coverage for contraceptives.

    Also, Hobby Lobby settled a federal complaint in 2017 that accused them of purchasing upwards of 5,000 looted ancient Iraqi artifacts, smuggled through the United Arab Emirates and Israel – which is simultaneously strange, exploitative, and highly controversial.

    Why does this all matter? While raising their minimum wage to $17 should be regarded as a step in the right direction regarding the overall treatment of employees (and, hopefully, $17 becomes the new standard), Hobby Lobby is not without reason to seek favorable public opinion, especially during a pandemic. Yes, we should be quick to condone the action of increasing minimum wage, but perhaps be a little skeptical when deeming a company “good” or “bad”.

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