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Walmart cuts workers’ hours after raising wages, surprise!

Walmart is praised for raising minimum wages, but they’re now having to cut hours – will their customer service take a hit?

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Walmart praised for raising their minimum wages

Walmart’s recent minimum wage raise might not be so helpful to employees after all. That’s because the retailer, while paying more, has asked several of its stores to cut employees’ hours.

In April, Walmart raised its minimum wage to nine dollars per hour, spending a total of over $1 billion on the increase. However, at this month’s annual holiday planning meeting, store managers were asked to cut back on hours.

Now, they’re in between a rock and a hard place

The move came after Walmart’s recent earnings report disappointed investors. Walmart is caught between a rock and hard place, trying to spend more on employees to improve customer service, while simultaneously maintaining its famously low prices and high profits.

Despite this paradox, top executives seem committed to maintaining the increased minimum wage. Greg Foran, head of Walmart’s US operations, explains:

“Amid the investment [in increasing wages], we’re focused on growing sales and controlling costs, as you would expect from Wal-Mart. We are staying true to our roots. However, we are committed to improving the customer experience and we will protect the investments necessary to achieve this goal.”

Hours aren’t being cut across the board

According to Kory Lundberg, a spokesman for Walmart, hours are only being cut at locations where managers had already overscheduled the staff beyond the amount of hours that corporate headquarters had allocated.

Unfortunately, this means a big loss in take home pay and a lot upheaval in the schedules of many Wal-Mart employees, who have had their hours reduced and have been asked to end their shifts early and to take longer lunch breaks.

Employees are speaking out

Disgruntled employees have spoken to the media anonymously, for fear of being reprimanded. An employee near Houston, Texas, says her store has cut more than 200 hours per week by asking workers to go home early; she says that, since her coworkers have been sent home, she now operates the bustling back-to-school section all on her own.

Another employee in Fort Worth says that employees who were asked to work overtime earlier in the week to help with extra tasks were asked later in the week to take two hour lunch breaks, all in an effort to cut 1500 hours total.

While the minimum wage increase has certainly benefited new employees, it was not accompanied by a raise for experienced workers who were already earning over nine dollars. Some senior officials feel this is inappropriate because the more experienced staff should be in a higher pay bracket than a new hire.

Will customer service take a hit?

Lundberg assures customers that the recent change won’t affect the quality of the customer service they receive, the cleanliness of the store, or the length of the checkout lines.

However, employees tell a different story, pointing to examples of many customers having to wait for extended periods to check out or to access products that are under lock and key. Business experts predict that customer service will decline if hours are cut, and that Walmart could lose employees to businesses where they can have more stability in their schedules.

It turns out there’s more to a good job than just a decent wage. Raising pay while cutting hours is a paradox that greatly inconveniences employees, and may cause customer service to tank.

#WalmartWages

Ellen Vessels, a Staff Writer at The American Genius, is respected for their wide range of work, with a focus on generational marketing and business trends. Ellen is also a performance artist when not writing, and has a passion for sustainability, social justice, and the arts.

Business News

Keep your company’s operations lean by following these proven strategies

(BUSINESS) Keeping your operations lean means more than saving money, it means accomplishing more in less time.

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The past two years have been challenging, not just economically, but also politically and socially as well. While it would be nice to think that things are looking up, in reality, the problems never end. Taking a minimalist approach to your business, AKA keeping it lean, can help you weather the future to be more successful.

Here are some tips to help you trim the fat without putting profits above people.

Automate processes

Artificial intelligence frees up human resources. AI can manage many routine elements of your business, giving your team time to focus on important tasks that can’t be delegated to machines. This challenges your top performers to function at higher levels, which can only benefit your business.

Consider remote working

Whether you rent or own your property, it’s expensive to keep an office open. As we learned in the pandemic, many jobs can be done just as effectively from home as the workplace. Going remote can save you money, even if you help your team outfit their home office for safety and efficiency.

In today’s world, many are opting to completely shutter office doors, but you may be able to save money by using less space or renting out some of your office space.

Review your systems to find the fat

As your business grows (or downsizes), your systems need to change to fit how you work. Are there places where you can save money? If you’re ordering more, you may be able to ask vendors for discounts. Look for ways to bring down costs.

Talk to your team about where their workflow suffers and find solutions. An annual review through your budget with an eye on saving money can help you find those wasted dollars.

Find the balance

Operating lean doesn’t mean just saving money. It can also mean that you look at your time when deciding to pay for services. The point is to be as efficient as possible with your resources and systems, while maintaining customer service and safety. When you operate in a lean way, it sets your business up for success.

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Business News

How to apply to be on a Board of Directors

(BUSINESS) What do you need to think about and explore if you want to apply for a Board of Directors? Here’s a quick rundown of what, why, and when.

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What?
What does a Board of Directors do? Investopedia explains “A board of directors (B of D) is an elected group of individuals that represent shareholders. The board is a governing body that typically meets at regular intervals to set policies for corporate management and oversight. Every public company must have a board of directors. Some private and nonprofit organizations also have a board of directors.”

Why?
It is time to have a diverse representation of thoughts, values and insights from intelligently minded people that can give you the intel you need to move forward – as they don’t have quite the same vested interests as you.

We have become the nation that works like a machine. Day in and day out we are consumed by our work (and have easy access to it with our smartphones). We do volunteer and participate in extra-curricular activities, but it’s possible that many of us have never understood or considered joining a Board of Directors. There’s a new wave of Gen Xers and Millennials that have plenty of years of life and work experience + insights that this might be the time to resurrect (or invigorate) interest.

Harvard Business Review shared a great article about identifying the FIVE key areas you would want to consider growing your knowledge if you want to join a board:

1. Financial – You need to be able to speak in numbers.
2. Strategic – You want to be able to speak to how to be strategic even if you know the numbers.
3. Relational – This is where communication is key – understanding what you want to share with others and what they are sharing with you. This is very different than being on the Operational side of things.
4. Role – You must be able to be clear and add value in your time allotted – and know where you especially add value from your skills, experiences and strengths.
5. Cultural – You must contribute the feeling that Executives can come forward to seek advice even if things aren’t going well and create that culture of collaboration.

As Charlotte Valeur, a Danish-born former investment banker who has chaired three international companies and now leads the UK’s Institute of Directors, says, “We need to help new participants from under-represented groups to develop the confidence of working on boards and to come to know that” – while boardroom capital does take effort to build – “this is not rocket science.

When?
NOW! The time is now for all of us to get involved in helping to create a brighter future for organizations and businesses that we care about (including if they are our own business – you may want to create a Board of Directors).

The Harvard Business Review gave great explanations of the need to diversify those that have been on the Boards to continue to strive to better represent our population as a whole. Are you ready to take on this challenge? We need you.

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Business News

Average age of successful startup founders is 45, but stop stereotyping

(BUSINESS) Our culture glorifies (yet condemns?) startup founders as rich 20-somethings in hoodies, but some are a totally different type.

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There’s a common misconception that startups are riddled with semi-nerdy, 20-something white dudes who do nothing but sip Nitro Brews and walk around the open office showing off the hoodie they wore yesterday. It turns out that it’s extremely rare that startup offices resemble The Social Network.

However, the academic backdrop for the real social network story (AKA Harvard), produced statistics that will serve to put the aforementioned misconception to rest. According to the Harvard Business Review, the average age of people who founded the highest-growth startups is 45. Say what?! A full-fledged adult?!

In fact, aside from the age category of 60 and over, ages 29 and younger were the smallest group of founders that are responsible for heading the highest-growth startups. I guess you can accomplish a lot when you’re not riding around the office on a scooter all day.

The study also found that older entrepreneurs are more likely to succeed. The probability of extreme startup success rises with age, at least until the late 50s. It was found that work experience plays an important role.

Many will argue, “Well, what about someone like Steve Jobs?” You could easily argue right back that it took Jobs until the age of 52 to create Apple’s most profitable product – the iPhone.

The study continues to answer questions like, why do Venture Capitalist investors bet on young founders? This goes back to the misconception at the start, and there’s a notion that youth is the key for successful entrepreneurship. Wrong.

There is also the idea that younger entrepreneurs are likely working with less financial options, so it may be common for them to take something from a VC at a lower price. As a result, they could be viewed as more of a bargain than older founders.

“The next step for researchers is to explore what exactly explains the advantage of middle-aged founders,” writes Pierre Azoulay, et al. “For example, is it due to greater access to financial resources, deeper social networks, or certain forms of experience? In the meantime, it appears that advancing age is a powerful feature, not a bug, for starting the most successful firms.”

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