With the exception of ten brands who do a fantastic job with social media, the remaining 99.999% range from treading water to simply dreadful and some pathetic space in between. So if you’re a marketing exec reading this and wondering “why does my social media suck so bad and what should I do about it?”
I have a very simple answer for you: Do nothing.
OK – actually, fire your social media team and then do nothing.
Wait, they didn’t just go viral magically? Nope.
Social media is mostly used by brands for all the wrong reasons. The best social efforts are gluing together and amplifying an already successful integrated marketing campaign. But the mistake marketers make is they see social as a “free” channel, run by the cheapest possible labor (interns, some enthusiastic freelancer in east South Dakota…), with the delusion that the image they posted of a coupon for fifty cents off a five thousand dollar purchase will somehow go viral by saying “please share!!!!!” in the copy somewhere.
Back to the brands who do a great job at social — they do it really well because of one main secret ingredient I discovered after years of research that I’m going to share with you: CASH MONEY. Lots of it.
Because I can’t think of a single award winning social media case study I saw at Social Media Snoozefest Conferences that didn’t secretly use traditional media buys and public relation spends to support it, but pretended they just posted stuff and it went viral on its own because they’re all social media super geniuses.
How do the smartest of the smart succeed?
Yet, there are these rare models of awesomeness who actually hire and empower smart people to run their social, react in real time, engage their fans, offer great customer support, and fire up their influencers in a real and authentic manner, and this in turn spawned an entire multi-billion dollar ad tech industry designed around giving the rest of the brand’s expensive tools to fake it with.
When I spent my last two years at an ad agency big enough that ad tech vendors regularly wanted to ask me for time to demo their wares and send inedible cookies with their logo printed on them, I was probably pitched by a new platform designed to use some new creepy artificial intelligence algorithm to tell me which hot influencers my brands should bother talking to and which ones to ignore on a daily basis (unless it was Nuvi, which meant constant emails and calls from multiple people in their company sending me and anyone they thought could influence me (including my boss) emails who would enthusiastically forward me their email with “check it out!,” forgetting that he sent me the same email last week).
And this is why social is broken.
Often, I have clients come to my digital agency saying “we want to hire you to do our social media.” In that scenario, we’re in a position where we have to deliver value for our fee, often competing against a freelancer or an intern with substantially lower rates – but the reality is, no matter who takes the work, it’s just not going to, you know, do anything.
Because without integrating social into a full plan that covers all business goals and marketing efforts, it will do absolutely nothing, the client will have a bad experience and we’ll lose the opportunity to do more effective work for them.
Picture this scenario…
Imagine you have a camper filled with people you need to get to the top of a mountain. Once everyone gets to the top of the mountain, they can all meet an awaiting helicopter and soar above the clouds to happiness and wealth forever more. But the people can’t walk up on their own, so you need something that can carry everyone up to the top. Also, there’s a competing trailer and they too want to get to the top before you.
So you decide “if I save money now, I’ll have even more wealth once I get to the top.” You put out an RFP and you select a proposal. You decide to hire an inexperienced freelancer, who brings a tired old donkey and ropes him to the front of the camper. He furiously whips the donkey, who struggles mightily against the weight.
Finally, after a week of whipping, alternating the whipping patterns, optimizing the time of day of the whips, when to feed it water, and some highly proprietary measurement tools, your freelancer produces a report showing you that the camper has indeed moved one millimeter, while the competitor’s camper has barely budged a quarter millimeter (they hired an intern, who is trying to push the whole camper himself). Therefore, according to another proprietary confidential calculator, we’re outperforming the competition by 400 percent.
But of course, like your brand’s social media efforts, you can outperform the competition by a wide margin, and have all the best tools and the best of intentions but you are still just not going anywhere.
Everyone is winning the world’s best worst social brand award. Any money spent on social without a purpose is money wasted.
Social has reached the saturation point.
Like the rise and fall of social platforms, social media itself has reached a saturation and maturity level that makes it just as, if not more difficult to navigate than traditional media. Being the first on a new, fast growing platform like Twitter five years ago meant it was easier for a forward-thinking company to get some attention. But as these platforms matured, not only did the signal-to-noise ratio become unbearable, but platforms like Facebook and Twitter realized they were giving brands too much value for free and crushed all the organic reach to zero.
But the uninformed marketer still thinks they can post their quota of two tweets a day and someone is actually listening. They’re not, unless you’re paying for the exposure, just like an ad. Additionally, these platforms got discovered by big brands finally, so your CPC rate just doubled or tripled over the past year.
Continuing to post to social media without having at a million followers and not paying boosting your posts (and having a real integrated plan behind why you’re posting, who you’re targeting and what you want the customer to do) is as insane as these guys holding a meeting for no one. Because no one is listening, yet thousands of dollars are wasted by brands every month posting dreck that no one cares about just to be “active” in social.
Okay, I get it, this sucks, so what now?
What do you do if you’re a smart marketer? Here are a few options:
- Stop doing social media. If a brand stops posting and no one notices, does anyone care? From the myopic point of view of being inside one company for too long, it can seem like stopping your posting would mean hundreds and thousands of conversations like this at the dinner table: “Honey, you know what’s weird?” “Are you talking about my new bra? It’s supposed to lift and support…” “No, I just noticed that I hadn’t seen a tweet from Mediocre Farms Brand Lactose-Free High-Protein Greek Gluten-Free Certified-Organic Yogurt in forever. I wonder if they’re ok!”
- Ditch “social media experts” for integrated marketers. In the infancy of social media, when a majority of actual people in marketing and consumers in general did not have social media experience, it might have made sense to have someone on the team who really “got” social. But now everyone is on it, so being an expert loses its meaning. Knowing social media should be table stakes for any good marketer, so instead, work with someone with an integrated marketing background who is thoroughly cross-trained. Because that’s the only way you’ll find the integrated strategy that will make social media efforts effective. Siloing your marketing into “the social team” “the PR people” “the SEO weirdos” is like throwing the parts of an engine on the ground and expecting it to run.
- Integrate social into the DNA of the business. Great social media blurs the marketing, customer service, research, and branding lines, which means everyone in your company needs to be included in social. Having a top down overarching strategy combined with the permission to run the channels without a great deal of friction is the fastest way to achieving the integration and authenticity “social media experts” yammer on endlessly about at their conferences. That means social media becomes a C-level priority, with its components trickling down from there and making it a function of the company, not a cost with no ROI in sight.
- Treat social as a paid channel. With the ability to target your audience so precisely, social media is a huge opportunity that’s often wasted on the notion that it’s free. If you can get over the fact that it is, in fact, not free and is even more expensive in some cases than traditional media spends, there’s the ability to microtarget your campaign based on an infinite combination of interests, geo-targeting, demographics, psychographics, and behaviors.
You can still get a lot out of social media, but if you don’t have the budget or the motivation to do it correctly, your next best option is to cease doing it at all.
This editorial first ran on March 28, 2016.
5 secrets to a more productive morning, free of distractions
(EDITORIAL) Productivity is king in the office, but sometimes distractions and other issues slow you down. So what can you do to limit these factors?
Regardless of whether you’re a self-proclaimed morning person or not, more efficient mornings can be catalytic in your daily productivity and output. The only question is, do you know how to make the most of your mornings in the office?
5 Tips for Greater Morning Productivity
In economic terms, productivity is a measure of output as it relates to input. Academics often discuss productivity in terms of a one-acre farm’s ability to produce a specific crop yield, or an auto manufacturing plant’s ability to produce a certain number of vehicles over a period of time. But then there’s productivity in our personal lives.
Your own daily productivity can be defined in a variety of ways. But at the end of the day, it’s about getting the desired results with less time and effort on the input side. And as a business professional, one of the best ways to do this is by optimizing your morning in the office.
Here are a few timely suggestions:
- Eliminate All Non-Essential Actions
Spend the next week keeping a log of every single action you take from the moment your eyes open in the morning until you sit down at your desk. It might look something like this:
- Turn off alarm
- Scroll through social media on the phone
- Get out of bed
- Eat breakfast
- Take shower
- Brush teeth
- Walk dog
- Watch news
- Browse favorite websites
- Get in car
- Starbucks drive-thru
- Arrive at office
- Small talk with coworkers
- Sit down at the desk
If you do this over the course of a week, you’ll notice that your behaviors don’t change all that much. There might be some slight deviations, but it’s basically the same pattern.
Now consider how you can eliminate as many points of friction as possible from your routine. [Note from the Editor: This may be an unpopular opinion, but] For example, can you skip social media time? Can you make coffee at home, rather than drive five minutes out of your way to wait in the Starbucks drive-thru line? Just doing these two things alone could result in an additional 30 minutes of productive time in the office.
- Reduce Distractions
Distractions kill productivity. They’re like rooftop snipers. As soon as they see any sign of productivity, they put it in their crosshairs and pull the trigger.Ask yourself this: What are my biggest distractions and how can I eliminate them?Popular distractions include social media, SMS, video games, news websites, and email. And while none of these are evil, they zap focus. At the very least, you should shift them to later in the day.
- Set Measurable Goals and Action items
It’s hard to have a productive morning if you don’t have a clear understanding of what it means to be productive. Make sure you set measurable goals, create actionable to-do lists, and establish definitive measurements of what it looks like to be efficient. However, don’t get so caught up in the end result that you miss out on true productivity.“There’s a big difference between movement and achievement; while to-do lists guarantee that you feel accomplished in completing tasks, they don’t ensure that you move closer to your ultimate goals,” TonyRobbins.com mentions. “There are many ways to increase your productivity; the key is choosing the ones that are right for you and your ultimate goals.”In other words, set goals that are actually reflective of productivity. In doing so, you’ll adjust your behavior to come in proper alignment with the results you’re seeking.
- Try Vagus Nerve Stimulation
Sometimes you just need to block out distractions and focus on the task at hand. There are plenty of ways to shut out interruptions but make sure you’re also simultaneously cuing your mind to be productive. Vagus nerve stimulation is one option for doing both.Vagus nerve stimulation gently targets the body’s vagus nerve to promote balance and relaxation, while simultaneously enhancing focus and output.
- Optimize Your Workspace
Makes sure your office workspace is conducive to productivity. This means eliminating clutter, optimizing the ergonomics of your desk, reducing distractions, and using “away” settings on apps and devices to suppress notifications during work time.
Make Productivity a Priority
Never take productivity for granted. The world is full of distractions and your willpower is finite. If you “wing it,” you’ll end up spending more time, energy, and effort, all while getting fewer positive results.
Make productivity a priority – especially during the mornings when your mind is fresh and the troubles of the day have yet to be released in full force. Doing so will change the way you operate, function, and feel. It’ll also enhance tangible results, like income, job status, and the accolades that come along with moving up in your career.
Is the tech industry layoff bloodbath coming or is it already here?
We have large online communities for job seekers, and we can affirm that the layoffs are on the way, but there is a silver lining for all involved…
If you were on Twitter at the end of last week, you probably saw a dribble of conversations about layoffs in tech coming, and today, the volume was turned up to 10 on social media. Several founders have said they’re cutting parts of teams and are nixing contractors. We’re about to be in a recession, y’all, and we can ALL feel it coming.
While this has been happening all of this calendar year, a pending recession is kicking the stock market in the teeth (especially in tech), and combined with a slowdown in fundraising, fuel has been added to what was simply kindling, and layoffs are already rapidly escalating.
The next 6-8 weeks is going to be a bloodbath. I'm hearing rumors about a ton of companies preparing to lay off 20-40% of their team https://t.co/R6Ufq6zjXs
— JD Ross (@justindross) May 5, 2022
JD isn’t the only one hearing it, my inbox has slowly been lighting up on this topic. In response, Joshua Baer noted that it’s a great time to scoop up talent. Love or hate him, he’s right.
Good time to add great talent to your team if you are still hiring! https://t.co/NPzwcp09x2
— Joshua Baer ?? (@JoshuaBaer) May 5, 2022
There is a lot of data on tech layoffs, for example, Layoffs.FYI has been tracking meaningfully since COVID began, pulling info from public reports. We expect they’ll be busy for the next few months.
While VC funding in 2021 was at a global high, so far, 2022 has shown a significant slowdown, according to CrunchBase. Many believe valuations are tumified, a bear market is believed to be upon us, and tech firms are struggling to increase profitability, all combining to a bubble about to burst.
As Baer noted, the silver lining is for anyone looking to hire. It’s bad news for anyone about to get a pink slip, but it’s also empowering to know that candidates are still in the driver’s seat in this market and negotiations are still in their favor.
We at AG have communities dedicated completely to job seekers and employers, and have created neutral ground on which they can meet, and they do by the thousands (Austin Digital Jobs and Remote Digital Jobs).
We’re not seeing the “bloodbath” of folks with pink slips in hand yet, BUT today, a dozen mid- to senior- level technologists reached out to me personally that got laid off Monday morning.
With our finger firmly on the tech employment pulse, we agree with the assessment that layoffs are coming.
More on this topic: “Why are tech layoffs coming after such great Q1 earnings?!”
Here’s the TL;DR version in memes:
40% of newly-onboarded employees are already looking for another job
(EDITORIAL) The job market has been booming. That’s right, 40% of newly-onboarded employees are looking to make a move, AGAIN!
Currently, in the United States, employees are changing jobs every 4.2 years according to the Bureau of Labor Statistics. The pandemic and other economic factors have accelerated that rate.
Two of every five workers who switched jobs in the past year are already looking for work again according to a survey published in April by Grant Thornton.
21% of American workers changed jobs in the last 12 months according to the company’s State of Work in America survey.
“The power is going to the employee right now,” said Tim Glow, who leads Grant Thornton’s employee listening and human capital services team. “They are in the driver’s seat.”
Those leaving jobs say pay and benefits are huge factors in leaving. However, of the 40% looking to make a move again, many say the pay increase they took when changing jobs wasn’t enough to keep them in their current job.
The Great Resignation is creating an opportunity for employees, and employers are looking at increased pay and benefits to keep workers happy.
Employees making a shift successfully are willing to leave a job again for a better work environment. And experts say more pay or better benefits are valid reasons to continue looking for new employment.
In the past, experts recommended staying at a job for three-five years before moving, but The Great Resignation has changed the status quo.
So what can employers do to keep their workers?
Gallup’s research shows employers that create a strategic, values-based program have a better chance of keeping and attracting employees. Highly engaged teams – that employ a holistic approach to wellbeing – quadruple their potential for success. And according to the American Psychological Association, 89% of employees are more likely to recommend their company if the organization supports wellbeing initiatives.
Employees not engaged with employers who build engaged teams can search for companies that live by that approach.
As Jerry Cahn of Forbes says, a better term for this period of employee power might be the Great Exploration. Employees looking for something more have a chance to do just that. And employers that offer more have a better chance of acquiring and retaining their team members.
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