Connect with us

Opinion Editorials

The challenge of doing business in an archaic industry

Published

on

Don’t Judge a Realtor by the company they keep

I don’t know about you, but access to my MLS is governed by my local Realtor association. So when I wanted to become a Real Estate Agent, I had to join my local board. And joining my local board meant that I was also joining my state association and the National Association of Realtors. Board membership is mandatory to be an MLS participant. MLS participation is mandatory to have a successful real estate career. Joining my board was a business decision, not a political one.

There’s the business of real estate: the hustle for clients, the unpredictable (yet flexible) hours, the commission based income, the interesting people and fascinating homes. Then there’s the politics of real estate: the numerous MLS fiefdoms, IDX policies, data aggregation and syndication, and, national, state, and local association rules, to name a few.

Why join the board

Most agents that I know are like me, and joined the board because they had to. It was a business decision. This may explain why so many agents I know go out of their way to avoid the politics of real estate. Ask most agents for their position on IDX rules, data aggregation and syndication policies, and you’re likely to get a blank stare. Not because agents are stupid or short-sighted, but simply because agents focus on what they feel they can control, and most agents I know feel extremely disconnected from the decisions being made on their behalf at the local, state and national level.

Speaking quite frankly, I feel that many local boards have spent the last few years advocating policies that will perpetuate their existence, regardless of if the policy is good for their members or real estate consumers. For many agents there is an enormous disconnect between their day-to-day business practices and the policies adopted by our local, state, and national Realtor Associations.

As an example, let’s take the continued existence of almost 1,000 MLS systems across America. If you can look me in the eyes with a straight face and tell me that the real estate industry is better off with hundreds of local MLS systems rather than one (or a few) national systems, then I’m going to bet you’re a local MLS or association executive.

Consumers don’t think they should have to know that as soon as they cross a county line they need to start searching a different website for home listings. They want to go to one place, type in any address in America, and find out what’s for sale nearby and how the market is doing. Don’t believe me? Go visit Zillow. Or Trulia. Or even Realtor.com.

The evolution of the MLS

Our patchwork of MLS organizations developed in an era when cooperative listing information was shared on paper index cards updated weekly by a clerk at a local office. The clerk has long since retired (and perhaps died), the index cards have been relegated to the novelty drawer and yet we still have hundreds of little MLS systems across the nation. The logic for their existence is long gone, we should help them die a graceful death.

While I don’t have an issue with one (or several) national MLS systems, I think the real estate industry – at a minimum – needs to get serious and make 50 statewide MLS systems (each adapted to their own unique state laws about real estate) a reality. Because if our associations don’t make this a reality, some plucky entrepreneur will make it happen, either with or without our help.

The presence of hundreds of MLS systems when a few could accomplish the same task is indicative of the challenges that associations have created for their members. Associations, when faced with an onslaught of change, have – for the most part – each hunkered down and done everything they could to protect their little island of real estate data. In my area, for example, it has taken more than three years for seven local associations to agree to lockbox key interoperability. For comparison, Apple transformed computing with the introduction of the iPad in less time than seven associations could agree to share keys.

The conundrum

It’s a conundrum that I can’t quite wrap my head around: some of the most entrepreneurial, dynamic, and interesting people I’ve ever met are fellow real estate agents. But all of these individuals are doing business in one of the most rigid and archaic business frameworks I’ve ever encountered. I’d really love to hear what your thoughts are about how agents can help the real estate industry give itself a long overdue remodel?

Matt Fuller brings decades of experience and industry leadership as co-founder of San Francisco real estate brokerage Jackson Fuller Real Estate. Matt is a Past President of the San Francisco Association of Realtors. He currently serves as a Director for the California Association of Realtors. He currently co-hosts the San Francisco real estate podcast Escrow Out Loud. A recognized SF real estate expert, Matt has made numerous media appearances and published in a variety of media outlets. He’s a father, husband, dog-lover, and crazy exercise enthusiast. When he’s not at work you’re likely to find him at the gym or with his family.

Continue Reading
Advertisement
9 Comments

9 Comments

  1. Jeff Brown

    February 18, 2012 at 1:14 pm

    Hey Matt — Out of 1,000 home buyers, how many would you estimate are looking for their new home in an area larger than 5-20 square miles? Thanks

  2. Glenn Ashby

    February 18, 2012 at 1:54 pm

    Get rid of all referral networks. Agent to Agent is fine, but 37.5% for someone to pull a name out of a hat is not doing the consumer a service. It is nearly extortion.

  3. Ed Neuhaus

    February 18, 2012 at 2:52 pm

    I think this world be great. I know people already working on it.

  4. Karen Brewer

    February 18, 2012 at 5:07 pm

    OMG….youre talking about my life. I am now on the Board of the hyperlocal Board and it is astonishing to me howmuch people want these things to stay the same. In my case, the MLS adds NO value since we are officially dominated by a larger MLS in the state.Most of the budget (membership $ just goes to perpetuating the existence of the board.Amazing.

  5. Russell Shaw

    February 18, 2012 at 9:56 pm

    We already have several "national" methods the public can search for properties. I have never seen a national MLS as a Realtor or a public benefit. To the contrary, a national MLS or even 50 state wide MLS systems is just asking some DOJ lawyer to attempt to nationalize the entire system. All the little MLS systems are our best defense against such crap.

    To suggest that the committees at the state or national level are somehow possessed of better insight or judgement does not seem to be supported by the facts. Just look at the silly set up NAR gave Realtor.com or the latest piece of pretty much useless crap – RPR. I don't do a lot of my business out of my area. Neither does anyone else who is actually in the real estate business.

    In California it is beyond me why an agent in the Bay Area needs access to data for Los Angles. I don't believe a Los Angles broker is competent to advise a buyer or a seller about buying or selling a home in San Francisco.

    • Jeff Brown

      February 19, 2012 at 4:00 pm

      Hey Russell — I've been sayin' the same thing for a few years now. Also, notice nobody's stepped up to the plate to answer my first question here. The reason is cuz I suspect the answer proves your point.

  6. Eric Estate

    February 19, 2012 at 9:36 am

    I'm just a student, but coming into this system with a pair of fresh eyes to the situation. There is absolutely NO need for any MLS system at all. If an agent were to just post their listing on their own website, search enginges like Google or Bing could easily index them, nationwide.
    This would also separate out the best agents because they would have the most popular sites, with the best, most up to date info on their listings.

Leave a Reply

Your email address will not be published. Required fields are marked *

Opinion Editorials

Managing bipolar disorder and what I wish my employers understood

(EDITORIAL) This editorial offers a perspective on living with bipolar disorder in the workplace, giving employers insight into how to support similar team members.

Published

on

bipolar disorder

I met Jacob Martinez (Jake) a few years back at one of our offline events. He is an eager and ambitious person that always wears a smile (and seriously, it’s an infectious smile), always seeks to help people around him, and is kind and positive at every interaction.

In his most current effort to help others, Jake asked what I thought about his writing about his new bipolar disorder diagnosis, something that most people hide and pray no one discovers. But not Jake. As he dug deeper into the rabbit hole of available information, he realized there was little available discussing how this diagnosis impacts career paths, and almost nothing available to help employers to understand the nuances.

And let’s face it – there are plenty of people hiding their diagnosis, and employers that could be missing amazing talent simply for not understanding how to accommodate.

The following is about Jake’s journey with his diagnosis, how it has impacted his career, and his ideas on how hiring managers and business owners could interact with people living with bipolar disorder in a way that keeps their talents in full use on the job. This isn’t scientific and the suggestions aren’t based on some HR seminar, no, it’s meant to give you unique insight that most people don’t share – I want you to read this through Jake’s eyes. It’s a brave look into working with this challenge:


As someone who suffers from bipolar disorder, I’ve struggled to find resources that would help individuals like myself jumpstart our careers and learn to navigate working full time with a mental health disorder. Most generalized stories about mental health disorders and the workplace focus more on how things didn’t work out and not on how they started or advanced their careers.

Many give examples of individuals with mental disorders in high-ranking positions who end up leaving their specialized field to work as part-time cashiers or other less stressful and less triggering roles in order to seek a better work environment for their mental health.

I’ve also found that there is a lack of resources for employers when it comes to helping employees with mental disorders. Not many employers are prepared to do so, nor have this skill in their wheelhouse. Without this knowledge, training, and experience, how could they understand the struggles of what it’s like to work with a mental disorder and be expected to provide the necessary support to help their staff?

Many factors contribute to this being overlooked or left unaddressed, such as the stigma behind people with mental disorders in a work environment, or simply because no one knows how to talk about it. When I apply for jobs, I always ask myself “Do I put in an application that I am someone with a condition that needs reasonable accommodations? Is that even an option?” How would I even begin to ask an employer to understand what I am going through? And while I’m still figuring this out and working through what my diagnosis means for my career, I’d like to share my experience and start talking about it.

Like many young individuals, I started college bright-eyed and with a hopeful outlook. I navigated internships, jobs, and full course loads but only to exit with a mountain of debt and depression that can be best described in a meme. Many, with no prospects out of university and an average GPA, end up working menial jobs to get by, hoping for their big break.

For me, this time was spent at Torchy’s Tacos, a local Austin Texas favorite. My luck finally came through when I found a new opportunity. I thought to myself, how hard could it be to deliver packages to people? Especially in a city like Austin where anyone could make a business out of cleaning cat litter boxes. This company, I thought, was going to be my lucky break – my jumping-off point. And it was for about a year. That is until my bipolar diagnosis came in.

Suddenly dealing with bipolar disorder…

I experienced sporadic shifts between depression and hypomania. With my diagnosis came a new understanding of what my limits and strengths were. I understood that stress only made it worse but that physically moving around was the best way to cope with it. Working in a warehouse-type environment allowed me to run around, helping to melt my stress away physically.

But when it came down to job performances, some weeks were better than others.

When I did well, management would make comments like, “I like this new you,” or “whatever is happening, don’t change it.” But nothing was said when I didn’t do so well. Comments continued to dismiss the real issue that I was heading towards an uphill climb of mania. And as I climbed higher and higher, more mistakes began to happen – small ones that added up beyond anything I could control. With each and every episode of mania or depression I had, the trust I had taken time to build and cultivate slowly began to fall apart.

Then came the drop – an episode of depression so deep that it’s hard to recover from. For myself, this began as a result of multiple episodes and when several “options” were laid out on the table by my employer.

First, my employer recommended that I take Family Medical Leave Assistance (FMLA). For someone like myself who never knew what FMLA was, I didn’t know where to start and what this meant. No one told me I would not be getting paid and that I would have to use my sick and personal time off to supplement my income. As someone who has built their identity around working, taking time off felt like an attack on my identity at the time.

Subsequently, I was also told I could be released for making any mistake (no matter how small or slight), attempting to change the work culture, or requesting anything unreasonable such as requesting time off for anything other than medical. My manager also called my episodic shifts a “stunt.”

Every time he said this, I lost faith in him, and he lost trust in me.

Some of the hardest words someone with a mental disorder can hear from a manager or mentor are, “When you pulled that stunt, I can’t trust you anymore” and “we will no longer be working together if you do that again.” His words cut deep and only made each episode worse—finally leading me to turn in my two-week notice.

During my time there, none of my managers ever asked if something was wrong when warning signs showed up. They just assumed that I had already checked out and given up. I felt like a cog that was replaceable and could easily be overturned. Trust was required to help me battle my mental demons, and in this case, that trust was broken on both ends. No one came out of this on top, coping skills were not utilized as they should have, and no one reached out like they said they would.

After reflecting on this experience, here’s what I’ve learned and wished my employer did:

Trust: Trust is earned, not given as the adage goes. But for an employee living with bipolar disorder, trust is given before it is earned. I made the choice to trust my employer (and my entire team) by opening up about my mental health and battles – I had to. And while not everyone may be prepared to open up about what they’re dealing with internally, it can help.

Doing this tells people that you’re asking for help and are making yourself ready to receive it. It signifies your willingness to allow others inside. This can be beneficial to you as it helps your team members become better at recognizing warning signs and understand when to check in to see if you need help. My recommendation here to anyone working with someone who has a mental disorder: Listen if we choose to open up, don’t be dismissive of our efforts, and trust us when we ask to carry more for the team.

 

Don’t assume: Someone opening up about a diagnosis can’t expect everyone at work to have a background in psychology or psychiatry and to understand when comments like “I like this new manic you” are harmful and dismissive.

Not everyone is going to be interested in researching and learning how best to help a team member who is dealing with a mental health disorder. So, don’t assume that they know.

What would have helped me and maybe changed my situation would have been to be more honest and direct about my specific needs upfront. For employers, try to also understand our needs and limits with stress. Ask your employees directly what they need from you in order to make them feel more comfortable. Another way of tackling this would be to ask your employee about some of the coping strategies they are learning in group therapy sessions. If you know your employee is going to group therapy, if you feel comfortable with it, check in with them and encourage them to keep up with those sessions. When assigning unique projects or extra tasks, it’s also helpful to explain what you are asking and offer employees the best ways to achieve it.

 

Ask for and give reasonable accommodations: In my case, I eventually learned that taking time off was not an ‘attack on my identity’ as I had previously felt. I learned to accept it as part of living with bipolar disorder and know when to ask for it. Pushing for myself was empowering and was the best thing that could happen in that given moment.

So, if you’re someone who struggles with bipolar or other depressive mental health disorders, the best thing you can do to help yourself, while building courage and confidence, is to speak up and be your own advocate. Ask for accommodations.

For employers with a team member struggling with a mental disorder, when it comes to giving that team member time to themselves, it should never be a fight or argument. Change the schedule, do what you can to make accommodations, and support someone who needs time away for treatment.

 

Give helpful feedback: In my experience, my previous employer either avoided giving me feedback completely or made dismissive comments like, “I don’t know what the hell happened…”, followed by something positive. Like many others who suffer from bipolar disorder, ineffective and unclear communication can easily lead us to spiral from misinterpreting details and having self-doubt.

I would have benefitted from receiving clear and specific feedback, whether that was immediately after a mistake or as a conversation during team lunch. This small amount of open dialogue could have allowed us as a team to resolve conflicts, improve teamwork, help me build my self-esteem, and improve my performance.

 

Show appreciation and have open dialogues: What is equally important for employers to do is to let us know that you are paying attention to and appreciate our efforts, regardless of how small or large of a task we complete. In a warehouse, things are extremely routine, but it doesn’t take a lot to thank someone for trying.

A few small words and gestures could have been really helpful in breaking me out of a depressive funk or a manic episode and can certainly help someone else in the future.

 

Practice mindfulness: At this moment, let’s check in with our emotions. In Dialectical Behavioral Therapy (DBT Therapy), some of the questions they ask are about checking in with your emotions and your thoughts. Are you in control of your thoughts or are they in control of you? Are we still in touch with our emotions? Perhaps we are cross at ourselves for playing the victim to our mind’s frustrations?

When it comes to mental disorders, employers need to be more understanding of what their employees are going through. However, we as individuals should also be able to look inwards and see what we are feeling. Core mindfulness is a skill to develop no matter what position you work in or what you’re dealing with. Mindfulness teaches awareness of thoughts and feelings, the focus on the here and now.

From my experience, learning to control my thoughts and emotions is an effective way of dealing with my bipolar disorder. While it took time to discover, I learned that my mindfulness practice was running around the warehouse and moving. This allowed thoughts to flow in and out of my mind without having to give them any power over me. Knowing this made me feel stronger and clearer. Finding a mindfulness practice to help you cope takes time and experimenting – so try different things and figure out what works for you.

 

Ask for help: If you’re struggling with a mental disorder at work, there is nothing wrong with asking for help. That help may look differently for everyone, be it talk therapy, telling a co-worker, or taking time off. Either way, sometimes the best way to help yourself is to start asking for help. If you’re someone who has a co-worker struggling with a mental disorder, pay attention and reach out to them if they need help.

While I’m still learning to navigate my bipolar disorder, this experience has taught me (and hopefully others) some helpful lessons. I have learned to manage it better and am continuing to advance in my career path.

My hope is that companies make a more concerted effort to improve their training on mental health disorders in the workplace. I also hope that by sharing my story, I can help others with bipolar disorder to excel at work.

Continue Reading

Opinion Editorials

How to ask your manager for better work equipment

(EDITORIAL) Old computer slowing you down? Does it make a simple job harder? Here’s how to make a case to your manager for new equipment to improve your productivity.

Published

on

better equipment, better work

What is an employee to do when the work equipment bites.

Let’s be frank, working on old, crappy computers with inefficient applications can make the easiest tasks a chore. Yet, what do you do? You know you need better equipment to do your job efficiently, but how to ask the boss without looking like a whiner who wants to blow the department budget.

In her “Ask A Manager” column, Alison Green says an employee should ask for better equipment if it is needed. For example, the employee in her column has to attend meetings, but has no laptop and has to take a ton of notes and then transcribe them. Green says, it’s important to make the case for the benefits of having newer or updated equipment.

The key is showing a ROI. If you know a specific computer would be a decent upgrade, give your supervisor the specific model and cost, along with the expected outcomes.

In addition, it may be worth talking to someone from the IT department to see what options might be available – if you’re in a larger company.

IT professionals who commented on Green’s column made a few suggestions. Often because organizations have contracts with specific computer companies or suppliers, talking with IT about what is needed to get the job done and what options are available might make it easier to ask a manager, by saying, “I need a new computer and IT says there are a few options. Here are my three preferences.” A boss is more likely to be receptive and discuss options.

If the budget doesn’t allow for brand new equipment, there might be the option to upgrade the RAM, for example. In a “Workplace” discussion on StackExchange.com an employee explained the boss thinks if you keep a computer clean – no added applications – and maintained it will perform for years. Respondents said, it’s important to make clear the cost-benefit of purchasing updated equipment. Completing a ROI analysis to show how much more efficiently with the work be done may also be useful. Also, explaining to a boss how much might be saved in repair costs could also help an employee get the point across.

Managers may want to take note because, according to results of a Gallup survey, when employees are asked to meet a goal but not given the necessary equipment, credibility is lost.

Gallup says that workgroups that have the most effectively managed materials and equipment tend to have better customer engagement, higher productivity, better safety records and employees that are less likely to jump ship than their peers.

And, no surprise, if a boss presents equipment and says: “Here’s what you get. Deal with it,” employees are less likely to be engaged and pleased than those employees who have a supervisor who provides some improvements and goes to bat to get better equipment when needed.

Continue Reading

Opinion Editorials

Gift keepsakes to family and friends using Google PhotoScan

(OP/ED) Coming up with gift ideas for those that are more difficult to buy for is a stressor. Try Google PhotoScan to gift memories this year!

Published

on

Google PhotoScan

Every year when the holidays roll around, I’m posed with the same issue – coming up with a good gift idea for my dad. He’s one of those people who gives great gifts but is very difficult to buy for, so I always feel a gift-giving disparity.

In typical parent fashion, when you ask what he wants he just says “nothing” or “quality time with you.” The latter is great and all, but I can’t say that my presence is always that exciting.

This has forced me to come up with more creative ideas which wind up being more meaningful gifts. So, I guess all is well that ends well.

This year, my plan is to scan boxes and albums of old family photos and put the scans on a thumbdrive so that my dad can save them to his computer. Being that I don’t currently have my printer/scanner in working condition, I had to look into alternatives.

In the past, I had tried Cam Scanner. This was fine for saving images of physical copies of signed documents, but it wasn’t so different from taking a picture of the document with a phone’s camera. There were still shadows and glares.

I decided to try Google’s PhotoScan and, from my first attempt, I knew this would be the winner.

First off, it’s free to use so that’s a wonderful start in my book. And, it’s intuitive and user-friendly.

The way that it works is that you hold the phone over the photo as if you were going to take a regular photo of it. The app turns on a flash so that it illuminates the photo while running the scan. After taking an overall scan, circles pop up in the four corners of the photo. You move the camera to align with the circles as it scans each corner of the image.

With the five different scans, the PhotoScan app pools together one scan that is basically a digital version of the physical photo. Even if you’re in bad lighting or have the photo sitting on a dark table or carpet, it eliminates the glare and shadows and doesn’t factor in the background.

All of this and it automatically saves my photos to not only my iPhone’s camera roll but also to my Google Photos account.

I’m excited to continue working on this project and can’t wait to share it with my dad. My next plan is to use PhotoScan to scan cards and other paper items that take up space!

Continue Reading
Advertisement

Our Great Partners

The
American Genius
news neatly in your inbox

Subscribe to our mailing list for news sent straight to your email inbox.

Emerging Stories

Get The American Genius
neatly in your inbox

Subscribe to get business and tech updates, breaking stories, and more!