It can be one of the most difficult and agonizing decisions we make. And unfortunately, all too many times, we’re simply not ‘aware’ that a decision needs to be made.
Let’s face it, we’re human, and we’re all susceptible to those traumatic events in life – situations which paralyze our judgment, drain our energy, or otherwise hinder us from diligently representing our client’s best interests.
These events are different for each us, we all have varying thresholds of endurance.
A sudden death in the family. An debilitating illness. Financial woes. Marital stress or divorce.
Doing our ‘Rocky’ impression
We rarely go down without a fight. We compel ourselves to buckle up and persevere. We’re used to adversity, we embrace challenge, it runs in our blood. And so we convince ourselves to keep moving forward, and to ignore the signs.
Tell Tale Signs
It typically starts out with something small and basic – an unreturned phone call, or a task uncompleted. An seemingly innocent mistake, for sure, but certainly out of character for how we normally conduct our business. Maybe next, we’re late for an appointment, or we miss a deadline on some project. We begin to lose our focus, and eventually, our drive.
Ignorance isn’t Bliss
Our inability to recognize that it’s time to call in the cavalry can cost us clients, revenue, and hard-earned reputation.
Tough Times demand Tough Questions
When you experience these major traumatic ‘Life Happening’ circumstances, take a moment to evaluate your current book. How many clients am I presently working with? Where are we in the process? Can I honestly handle the workload, and represent their interests fully? Does it make sense to refer them out to someone else? How long will this current circumstance affect my production? What can I do now to improve my situation, and work towards full capacity?
These are really tough questions. And unfortunately, all too many times we aren’t willing to confront or address the issue early on, and simply try to avoid it until our business self-destructs.
25% of Something beats 100% of Nothing
‘Life Happens’ to all of us. None of us are exempt. But we can control how we respond to difficulties, so that our business remains intact, and our valued clients receive the treatment they deserve!