Coaching

When Negotiating Short Sales, Be Objective and Eat Cake

Published

10 years ago

December 7, 2010

Does the mortgage lender really care?

As the owner of a local real estate brokerage and affiliated third party short sale negotiation company, I have seen more than my fair share of short sale transactions. I’m not sure if the volume has caused me to become more objective or if I am merely objective by nature. But, I do believe that in order to be successful in getting what you want (like a short sale approval letter), you need approach your work in an objective fashion.

Here’s the deal (and pardon my candor): The bank does not care what you want, think, or feel. The bank does not care that the seller is going to turn off the water and the plants are going to die. The bank does not care if the seller is in a fight with the tenants. The bank certainly does not care that the buyer needs four thousand dollars in closing costs when only three thousand dollars will be approved.

I have had hundreds of individuals (both agents and borrowers) say “Tell the bank this,” or “Tell the bank that”, as if the bank is an actual thinking, feeling being.

The good news is that most of the employees who work in loss mitigation departments at the lending institutions are thinking, feeling beings. Just like you, they want to get the job done and get the short sale closed. So, instead of saying that the seller is turning off the electricity (something the bank may not care about), you need to think strategically and try to present short sale options that will appeal to the bank.

Think Strategically

Say, for example, that the investor (note holder) refuses to provide more than three thousand dollars for the closing cost credit, but the buyer needs four thousand because he does not have enough cash on hand. First, double check with the lien holder to make sure that this issue is non-negotiable. Then, ask whether the investor might be willing to pay the four thousand dollars, if the offer were increased by a grand. In this way, the investor still makes their net amount (and that’s what they want). The buyer gets his four thousand and that’s what s/he wants.

Short sales involve flexibility and objectivity. If you want to close them regularly, you need to be a problem solver not a problem maker.

I am very passionate about what I do. I love short sales because they teach me to think in new and different ways to solve every day problems. If you find yourself talking about the transaction as if the bank were a thinking, feeling being, I would advise you to step bank and take a breath and try another technique. And, as I cautioned in my last post, there’s always yoga, chocolate cake, and martinis. Of course, when negotiating short sales, it helps to have a little bit of skill as well.

Photo: flickr by avlxyz

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Melissa Zavala

Melissa Zavala is the Broker/Owner of Broadpoint Properties and Head Honcho of Short Sale Expeditor®, and Chief Executive Officer of Transaction 911. Before landing in real estate, she had careers in education and publishing. Most recently, she has been able to use her teaching and organizational skills while traveling the world over—dispelling myths about the distressed property market, engaging and motivating real estate agents, and sharing her passion for real estate. When she isn’t speaking or writing, Melissa enjoys practicing yoga, walking the dog, and vacationing at beach resorts.

25 Comments

SIdney Kutchuk

December 14, 2010 at 11:08 am

Think Strategically, the sign of a great negotiator.
There is always a better way to get what you need to get a short sale approved.
Your examples are spot on.
Great post.

Reply
Agent for Movoto

December 14, 2010 at 1:41 pm

great post. so many people out there REALLY need to hear this.

Reply

Coaching

Disputing a property’s value in a short sale: turn a no into a go

During a short sale, there may be various obstacles, with misaligned property values ranking near the top, but it doesn’t have to be a dealbreaker!

Published

7 years ago

November 5, 2013

Melissa Zavala

magic eight ball

It’s about getting your way

Were you on the debate team in high school? Were you really effective at convincing your parent or guardian to let you do things that you shouldn’t have been doing? How are your objection-handling skills? Can you flip a no into a go?

Read also: Is cash still king in short sales?

When working on short sales, there is one aspect of the process that may require those excellent negotiation or debate skills: disputing the property value. In a short sale, the short sale lender sends an appraiser or broker to the property and this individual conducts a Broker Price Opinion or an appraisal, using special forms provided by the short sale lender.

After this individual completes the Broker Price Opinion or the appraisal, he or she will return it to the short sale lender. Shortly thereafter, the short sale lender will be ready to talk about the purchase price. Will the lender accept the offer on the table or is the lender looking for more? If the lender is seeking an offer for a lot more than the one on the table, mentally prepare for the fact that you will need to conduct a value dispute.

Value Dispute Process

While each of the different short sale lenders (including Fannie Mae) has their own policies and procedures for value dispute, all these procedures have some things in common. Follow the steps below in order to conduct an effective value dispute.

Inquire about forms. Ask your short sale lender if there are specific forms that you need to complete in order to conduct a value dispute. Obtain those forms if necessary.

Gather information. Your goal is to convince the lender to accept the buyer’s offer, so you need to demonstrate that your offer is in line with the value of the property. Collect data that proves this point, such as reports from the MLS, Trulia, Zillow, or your local title company.

Take photos. If there are parts of the property that are substandard and possibly were not revealed to the lender by the individual conducting the BPO, take photos of those items. Perhaps the kitchen has no flooring, or there is a 40-year old roof. Take photos to demonstrate these defects.

Obtain bids. For any defects on the property, obtain a minimum of two bids from licensed contractors. For example, obtain two bids from roofers or structural engineers if necessary

Write a report. Think back to high school English class if necessary. Write a short essay that references your information, photos, and bids, and explains how these items support your buyer’s value. This is not something that you whip up in five minutes. Spend time preparing a compelling appeal.

It is entirely possible that some lenders will not be particularly open-minded when it comes to valuation dispute. However, more times than not, an effective value dispute leads to short sale approval.

Coaching

Short sale standoffs: how to avoid getting hit

The short sale process can feel a lot like a wild west standoff, but there are ways to come out victorious, so let’s talk about those methods:

Published

7 years ago

January 29, 2013

Melissa Zavala

short sales standoff

What is a short sale standoff?

If you are a short sale listing agent, a short sale processor, or a short sale negotiator then you probably already know about the short sale standoff. That’s when you are processing a short sale with more than one lien holder and neither will agree to the terms offered by the other. Or… better yet, each one will not move any further in the short sale process until they see the short sale approval letter from the other lien holder.

Scenario #1 – You are processing a short sale with two different mortgage-servicing companies. Bank 1 employees tell you that they will proceed with the short sale, and they will offer Bank 2 a certain amount to release their lien. You call Bank 2 and tell them the good news. Unfortunately, the folks at Bank 2 want more money. If Bank 1 and Bank 2 do not agree, then you are in a standoff.

Scenario #2 – You are processing a short sale with two different mortgage-servicing companies. Bank 1 employees tell you that they cannot generate your approval letter until you present them with the approval letter from Bank 2. Bank 2 employees tell you the exact same thing. Clearly, in this situation, you are in a standoff.

How to Avoid the Standoff

If you are in the middle of a standoff, then you are likely very frustrated. You’ve gotten pretty far in the short sale process and you are likely receiving lots of pressure from all of the parties to the transaction. And, the lenders are not helping much by creating the standoff.

Here are some ideas for how to get out of the situation:

Go back to the first lien holder and ask them if they are willing to give the second lien holder more money.
Go to the second lien holder and tell them that the first lien holder has insisted on a maximum amount and see if they will budge.
If no one will budge, find out why. Is this a Fannie Mae or Freddie Mac loan? If so, they have a maximum that they allow the second. And, if you alert the second of that information, they may become more compliant.
Worst case: someone will have to pay the difference. Depending on the laws in your state, it could be the buyer, the seller, or the agents (yuck). No matter what, make sure that this contribution is disclosed to all parties and appears on the short sale settlement statement at closing.
In Scenario #2, someone’s got to give in. Try explaining to both sides where you are and see if one will agree to generate their approval letter. If not, follow the tips provided in this Agent Genius article and take your complaint to the streets.

One thing about short sales is that the problems that arise can be difficult to resolve merely because of the number of parties involved—and all from remote locations. Imagine how much easier this would be if all parties sat at the same table and broke bread? If we all sat at the same table, then we wouldn’t need armor in order to avoid the flying bullets from the short sale standoff.

Coaching

Short sale approval letters don’t arrive in the blink of an eye

Short sale approval letters may look like they’ve been obtained simply by experts, but it takes time and doesn’t just happen with luck.

Published

7 years ago

January 22, 2013

Melissa Zavala

short sale approval

Short sale approval: getting prepared, making it happen

People always ask me how it is that I obtain short sale approval letters with such ease. The truth is, that while I have more short sale processing and negotiating experience than most agents and brokers, I don’t just blink my eyes like Jeannie and make those short sale approval letters appear. I often sweat it, just like everyone else.

Despite the fact that I do not have magical powers, I do have something else on my side—education. One of the most important things than can lead to short sale success for any and all agents is education.

Experience dictates that agents that learn about the short sale process
have increased short sale closings.

Short sale education opportunities abound

There are many ways to become educated about the short sale process and make getting short sale approval letters look easy to obtain. These include:

Classes at your local board of Realtors®
Free short sale webinars and workshops
The short sale or foreclosure specialist designations

As the distressed property arena grows and changes, it is important to always stay abreast of policy changes that may impact how you do your job and how you process any short sale that lands on your plate.

The most important thing to do is to read, read, read. Follow short sale specialists and those who blog about short sales on AGBeat, Google+, facebook, and twitter. Set up a Google Alert for the term ‘short sale’ and you will receive Google’s top short sale picks daily in your email inbox. Visit mortgagor websites to read up on their specific policies and procedures.

Don’t take on too much

And, when you get a call from a prospective short sale seller, make sure that you don’t bit off more than you can chew. Agents in most of America right now are clamoring for listings since we are in the midst of a listing shortage. But, if you are going to take on a short sale, be sure that it is a deal that you can close. And, if you have your doubts, why not partner up with a local agent that can mentor your and assist you in getting the job done? After all, half a commission check is better than none!