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Are You a Victim or a Vitamin?



Daily Dose by Veo_Are We Victims?

Some people allow events, people and circumstances to impact them permanently negative!  These people are victims. You recognize a VICTIM like so:

  1. Victims mope, whine, opine and wish things were like they used to be….way back when.
  2. Victims bleat, it’s never their fault, there is no forgiveness or acceptance.
  3. Negativity poisons their passion?
  4. Setbacks cripple compassion and chinks their soul.
  5. Hopelessness brittles their heart and turns their futures fruitless.
  6. Misery loves company.  Victims throw impromptu pity parties to infect friends with their victim-virus.
  7. Victims are mean and small and petty.

At times, life’s hard, unfair and brutal.  How we handle accidental adversity and unexpected impact is up to us.  Victimhood is a choice, so is Vitaminhood.

Are We Vitamins?

Some people allow events, people and circumstances to impact them permanently positive!  These people are Vitamins.  You recognize a VITAMIN like so:

  1. Vitamins get that change is life and life is a wild, sometimes quiet and often scary adventure.  They change, reinvent, improve and adapt.
  2. Vitamins take responsibility, they support and forgive and they try to forget. Sometimes they succeed at all four.
  3. Negative and positive experiences power their passions.
  4. Setbacks and triumphs deepen their understanding, juices their compassion and levels their humility.
  5. Vitamins learn, grow and share from their experiences, turning futures fruitful.
  6. Vitamins throw impromptu parties to celebrate, recognize, congratulate and compliment.  They infuse their friends with hope, confidence, camaradery and self responsibility.

Yeah, I know.  Humans are imperfect and living life as a Vitamin is a challenge.  When life kicks you in the balls, it’s natural and normal to cry, scream, go fetal, mourn, anger and depress…and that’s the point…it’s normal.  To shine, lead and succeed, we can’t wallow long or hang with victims.  We gotta take our lumps, learn and be THE VITAMIN.


Cheers and thanks for reading.

Seems I’m stuck in attitudes/hardships/triumphs mode these days.  On the left hand, you might think, what does this have to do with real estate?  On the right, I believe that this Victim or Vitamin perspective is what the real estate business is truly about.  To me, it’s not about selling houses or real estate.  Our business is about people.  It’s about help, service, support, leadership, knowledge, performance, delivery, communication, creativity and more. Prospecting, listing, selling and closing is process and outcome, but not the profession.  If we’re victims we can’t do any good.   At best we’re powerless and worst, we infect and damage others.

I think my recent fixation is a response to my personal feelings caused by the prolonged fatigue of our crushed economy, real estate seasonality and the weight and witness of angels broken.  I am certain a shiny sunrise is peeking over our horizon.  We’ve come so far and we’re so close, now is the time to lock arms and help each other run to the sun.  Will you join me?  Will you be a Vitamin.

Viva La Vitamin revolution, send this to your friends.

Worry is praying for what you don’t want. ~Deepak Chopra

Ken Brand - Prudential Gary Greene, Realtors. I’ve proudly worn a Realtor tattoo for over 10,957+ days, practicing our craft in San Diego, Austin, Aspen and now, The Woodlands, TX. As a life long learner, I’ve studied, read, written, taught, observed and participated in spectacular face plant failures and giddy inducing triumphs. I invite you to read my blog posts here at Agent Genius and On the lighter side, you can follow my folly on Twitter and Facebook. Of course, you’re always to welcome to take the shortcut and call: 832-797-1779.

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  1. Patrick Flynn

    January 25, 2010 at 11:09 am

    Dynamite post Ken. When I was Coaching Agents, this was always the case! Victims are Energy Vampires and have no place in our business.

  2. Russell Shaw

    January 25, 2010 at 12:47 pm

    Perfect post, Ken!

  3. Erin Robbins

    January 25, 2010 at 1:25 pm

    I needed this right now. Tweeted because I think a few others do too. 🙂

  4. Ken Brand

    January 25, 2010 at 1:30 pm

    Erin – Glad it might help. It’s the sorta thing I need to remind myself of as well…all the time. I think that’s why I write it, sorta self slapping my lazy-lame-victimitus right off myself. Cheers.

    Russell and Patrick – Thanks gents. Cheers.

  5. Nanette Labastida

    January 25, 2010 at 5:54 pm

    ken you speak what i think! thanks

    facebook is so full of victims it is such a bummer but it actually often reminds me how joyous and easy it is to stay positive and vitamin-y, and by easy i don’t mean easy to do necessarily, but how easy it is to get on with it, and make positive impact and progress.

    victims suck! and by suck i mean the suck light out of those around them
    vitamins revitalize those around them.

    it’s a great gift

  6. Ken Brand

    January 25, 2010 at 8:09 pm

    Thanks Nanette, it’s a choice isn’t it:-)


  7. Norman Frenk

    January 28, 2010 at 5:43 pm

    I’ll be a vitamin! Bam Bam, Fred or Barney. Don’t make me be a Wilma.
    Great post Ken!

  8. April Groves

    January 31, 2010 at 3:02 pm

    Love this…wondering how many people I can share it with…..

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Business Marketing

7 low-budget marketing ideas for small businesses to grow their reach

(MARKETING) Marketing ideas are often expensive or ultra time consuming, but let’s talk about some proven tactics that won’t break the bank.



Man leaning against wall on phone representing marketing.

The following marketing ideas are provided to you buy Threadsy:

No matter the size of your business, marketing matters! It’s important for small and big businesses alike to attract new customers, establish brand awareness, and to create buzz around products and services. But we know that not every business owner has tons of funds to devote to their marketing strategy. The good news? There are some highly effective marketing tactics that are also budget-friendly!

Here are seven low-budget marketing strategies for small business owners and side hustlers to grow their reach:

1. Sponsor Local Events

One of the best ways to get to know potential customers? Actually meet and talk to them! When you sponsor local events, you can be on-site to help people put a face with your business’s name. Sponsoring events is also a fantastic way to offer branded merchandise that can help you get your name and your logo out there.

Besides branded materials like signs, banners, or fliers, think about offering some fun items like wine bags to give away to attendees. Goody bags also make fantastic take-home options for local events. A branded canvas tote can be repurposed as an environmentally-friendly grocery bag, lunch bag for work, or a carry-all accessory for conventions and tradeshows. Print your logo on the outside and fill your goody bags with customized items like water bottles, notebooks, pens, and towels.

2. Let Your Colors Fly

Make some cool t-shirts featuring your logo! Wear them to the sponsored events mentioned above, out in the community, or anywhere you may encounter potential customers and can strike up a conversation. You can also offer t-shirts at a discount in-store or online, and turn your loyal customers into advertisers.

Quick tip: Purchase wholesale shirts to reduce manufacturing costs.

3. Social Media

If you’re not already leveraging social media to promote your business, it’s time to start! Think your customers aren’t using social networks? While certain demographics use various platforms more than others, according to fundera, 74% of consumers rely on social media to guide purchasing decisions. Plus, 96% of small businesses say they use social media in their marketing strategy.

So use your social media channels to level the playing field. To maximize your time and effort, determine where your audience members spend their time. Which platforms are they using? If you have a dedicated social media strategist on staff, they can perform audience research to tailor your approach to your existing and potential customers. If you’re running your own social strategy, spend some time digging into the demographics to determine which platforms make the most sense for your brand. From there, you’ll need to decide on the types of content you want to post, how to interact with your customers online, and create a social media calendar to plan your strategy.

4. Host a Giveaway

Once you’ve got your social media strategy up and running, why not host an online giveaway/sweepstakes to build some buzz, boost engagement, and attract followers? Pick a social media platform where you already engage with your customers. You’ll want to offer an item as the prize. This can be anything from a free product, a discount on an expensive product or service, or inexpensive swag like hats to help you promote your brand.

Once you’ve chosen the prize(s), decide on the terms for your giveaway. For example, an Instagram sweepstakes might look like this:

  • Create posts about the giveaway and explain the rules (multiple stories and 1 or 2 posts depending on the length of the contest)
  • These posts should specify the terms, for example:
    – In order to enter, potential winners must follow you
    – Encourage your followers to tag other people who may be interested. Each “tag” gets them another entry into the contest
    – You can also specify that contest applicants must share your post on their own profile
  • Once the contest has ended, pick a winner. Tag them in a post and story announcing what they’ve won and ask them to also share these posts to their own profile

Quick tip: You can also offer smaller or less-expensive items as consolation prizes. People love free swag and it’s an easy way to get your name out there!

5. Referral Discounts

Offering friends and family discounts on your products or services can help you establish loyalty and promote exclusivity. Offer discount codes or create a refer-a-friend program. You can also offer small incentives for customers who share about your brand on social media. Referral discounts are a great marketing strategy whether you use them in-store, online, or both.

6. Create or Update Your Blog

If you already have a website, you can put it to use to help build brand awareness and attract high-funnel customers. Blogging is a low-cost way to generate organic traffic (website visitors via Google or other search engines). If you don’t already have a blog, there are a number of free and inexpensive blog platforms you can use including Wix and WordPress.

You’ll want to write about topics that are related to your product or service and are of interest to your customers. For example, if you offer graphic design, you might want to create content about how to find an effective graphic designer online, or which projects you can do with an online platform like Canva vs. more complex projects where you should hire a professional designer.

Your website and blog are also great places to post “about us” content to offer website visitors an opportunity to learn more about you, your business, and your mission and values.

7. Update Your Google My Business Profile

Google My Business (GMB) is a free tool that allows you to share important information about your business like your address, hours of operation, and contact information. When your listing is optimized with this information, it’s displayed in Google Search and will also appear in Google Maps, which can help you attract local customers.

To get started, you need to create a GMB profile and verify your business information. This is a relatively simple but important step to ensure customers are able to find your business or service online. Make sure to keep your listing updated if you change any information like your website URL, address, or hours.

The takeaway:

When creating your marketing strategy, remember to stay true to your brand. Not every tactic will be the most effective for every business. Choose the tactics that make sense for your brand or product offering. Another way to prioritize is to consider the perceived impact and effort of each marketing strategy. Use the strategies that require the lowest effort but will potentially drive the highest return.

Once you have those in place, decide which of the other strategies make sense for your customers and your business goals. Also, make sure to keep track of all of your marketing expenditures and the sales from these tactics so you can assess which ones were successful and which ones you may need to re-evaluate or alter.

Remember, when it comes to marketing, it’s an ever-evolving system. Trust the process and try to have some fun with your marketing strategy!

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Business Marketing

No-reply emails don’t help customers, they’ve run their course

(MARKETING) No-reply emails may serve a company well, but the customers can become frustrated with the loss of a quick and easy way to get help.



no-reply mail boxes

Let me tell you a modern-day horror story.

You finally decide to purchase the item that’s been sitting in your cart all week, but when you receive your confirmation email you realize there’s a mistake on the order. Maybe you ordered the wrong size item, maybe your old address is listed as the shipping location, or maybe you just have buyer’s remorse. Either way, you’ve got to contact customer service.

Your next mission is to find contact information or a support line where you can get the issue resolved. You scroll to the bottom of the email and look around for a place to contact the company, but all you find is some copyright junk and an unsubscribe option. Tempting, but it won’t solve your problem. Your last hope is to reply to the confirmation email, so you hit that trusty reply arrow and…nothing. It’s a no-reply email. Cue the high-pitched screams.

Customers should not have to sort through your website and emails with a microscope to find contact information or a customer service line. With high customer expectations and fierce ecommerce competition, business owners can’t afford to use no-reply emails anymore.

Intended or not, no-reply emails send your customer the message that you really don’t want to hear from them. In an age when you can DM major airlines on Twitter and expect a response, this is just not going to fly anymore.

Fixing this issue doesn’t need to be a huge burden on your company. A simple solution is to create a persona for your email marketing or customer service emails, it could be member of your team or even a company mascot. Rather than using you can use and make that email a place where your email list can respond to questions and communicate concerns. Remember, the whole point of email marketing is to create a conversation with your customers.

Another great strategy for avoiding a million customer service emails where you don’t want them? Include customer service contact info in your emails. Place a thoughtful message near the bottom of your template letting people know where they can go if they’re having an issue with the product or service. This simple change will save you, your customers, and your team so much time in the long-run.

Your goal as a business owner is to build a trusting relationship between you and your customers, so leave the no reply emails behind. They’re annoying and they might even get you marked as spam.

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Business Marketing

Influencer marketing isn’t new, it’s actually centuries old

(MARKETING) You may roll your eyes at sexy strangers hawking snake oil on social media, but influencer marketing is nothing new…



Influencer marketing people taking video on a smart phone to record dances.

Influencer marketing is now one of those buzzword phrases that you can’t go a few days without hearing. In fact, it’s become such a popular term that it was officially added to the English Dictionary in 2019.

While this is a recent change, the concept of an influencer is nothing new. For years, people have looked to friends and family (as well as high-profile people like celebrities) to be influenced (intentionally or unintentionally) about what to buy, what to do, and where to go.

Social Media Today notes that influencers date back centuries.

One of the first “influencer” collaborations dates back to 1760, when a potter by the name Wedgwood made a tea set for the Queen of England,” writes Brooks. “Since the monarchy were the influencers of their time, his forward-thinking decision to market his brand as Royal-approved afforded it the luxury status the brand still enjoys today”

Now, influencers are known as people blowing up your Instagram feed with recommendations of what to wear and stomach flattening teas to buy. Influencers are basically anyone who has the ability to cultivate a following and, from there, give advice on how followers should spend their money.

After the 1760 tea set influencer, influencers were found in the forms of fashion icons (like Coco Chanel in the 1920s, and Audrey Hepburn in Breakfast at Tiffany’s), celebrity endorsements (for example, all of the money Nike made in the ‘80s after signing Michael Jordan to be their spokesperson – I wonder if Hanes is raking in the same bucks as Nike…), TV stars endorsing products (like Jennifer Aniston when she was at the height of “The Rachel” cut and became the face of L’Oreal Elvive; now she’s the face of Aveeno).

Then in the mid-2000s, blogs became a space where “everyday” people could use their voice with influence. This trend has continued and has shifted into social media, usually with a blog counterpart.

Now, blogging and influencing is an industry in and of itself with influencer marketing being a key form of comms. According to the HypeAuditor report, the influencer industry will be worth $22 billion by 2025. Where can I sign up?

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