Connect with us

Hi, what are you looking for?

The American GeniusThe American Genius

Social Media

Is FB piloting a “call your Facebook rep” program for Page managers?

Are Facebook reps going to be available to answer your questions about your Pages, or is this message a fluke?

facebook contact

facebook rep contact

Can you call a Facebook rep now?

Chris Ruberg, community specialist at OneCommand, recently posted a screenshot from Facebook, where he received a pop-up on his page administrator screen. “Meet Eric, Your Facebook Account Manager.” Included was a “request a call” button with a message stating that “I’d love to hear about your business goals and objectives and see how Facebook can help you achieve them.”

Facebook does not offer phone support currently, not for either personal accounts or business accounts. It’s one of the biggest complaints about their support, but in their defense, there is a wealth of information and help throughout their help pages. Many times, instead of looking for the information that would help, users go straight to customer service. Facebook has eliminated that option, which surely saves money and frees up their staff.

We dug deeper – are others getting this offer?

I asked several page managers if they had received a similar message, and checked my own pages. In addition, I went online to the Facebook help section, and found no indication that they were offering phone support. In their business community forum, which is not even answered by Facebook representatives, there was no mention of phone support for page managers.

After searching news sites and Facebook blogs to get more information, I came up empty. In the comment section under the Social Times article that announced this feature, one poster stated that Facebook only offers support when you purchase a $10K ad account or greater. Not having used Facebook’s advertising plan, I have no experience with it.

Looks like this is designed for the big advertisers

Providing customer support to business accounts only seems fair, when a business makes an advertising purchase. Helping businesses reach their goals is nice, but the more important thing is to provide backend support when something goes wrong. If Facebook is offering this service, more power to them. I’m concerned that it’s a just a marketing ploy to get page managers to buy Facebook ads.

Advertisement. Scroll to continue reading.

Remember, you get what you pay for. Instead of relying on Facebook to encourage you how to buy ads to benefit your business, get a marketing consultant and make a strategy for your business that looks at all the mediums for advertising, not just Facebook.


Dawn Brotherton is a Sr. Staff Writer at The American Genius with an MFA in Creative Writing from the University of Central Oklahoma. She is an experienced business writer with over 10 years of experience in SEO and content creation. Since 2017, she has earned $60K+ in grant writing for a local community center, which assists disadvantaged adults in the area.

Click to comment

Leave a Reply

Your email address will not be published. Required fields are marked *


American Genius
news neatly in your inbox

Subscribe to our mailing list for news sent straight to your email inbox.



Social Media

Meta seeks to calm fears after confirming they've awarded a hacker for discovering a bug that allowed anyone to bypass 2FA on Facebook.

Social Media

TikTok is making a shift to cement the platform as the most attractive spot for sponsored creators ("talent").

Social Media

(Social Media) Reddit's UI hasn't always been super intuitive. 'Deck for Reddit' organizes your feed into themed columns, making it way more user-friendly.

Social Media

The neutral Oversight Board gives Facebook a laundry list of suggested changes to their VIP accounts 'cross check' system.

The American Genius is a strong news voice in the entrepreneur and tech world, offering meaningful, concise insight into emerging technologies, the digital economy, best practices, and a shifting business culture. We refuse to publish fluff, and our readers rely on us for inspiring action. Copyright © 2005-2022, The American Genius, LLC.