Social Media

Red flags to help you spot a bad social media professional

(SOCIAL MEDIA) Social Media is a growing field with everyone and their moms trying to become social media managers. Here are a few experts’ tips on seeing and avoiding the red flags of social media professionals.

Published

7 months ago

July 25, 2018

Ellen Vessels

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Social media professionals, listen up

If you’re thinking about hiring a social media professional – or are one yourself – take some tips from the experts.

Read also: A few hot tips to give your social media the edge it needs to thrive

We asked a number of entrepreneurs specializing in marketing and social media how they separate the wheat from the chaff when it comes to social media managers, and they gave us some hints about how to spot whose social media game is all bark and no bite.

You can tell a lot from their socials

According to our experts, the first thing you should do if you’re hiring a social media professional is to check out their personal and/or professional social media pages.

Candidates with underwhelming, non-existent, out-of-date, or just plain bad social media pages should obviously get the chop.

“If they have no professional social presence themselves, that’s a big red flag,” says Chelle Honiker, executive director at the Texas Freelance Association. Another entrepreneur, Paul O’Brien of Media Tech Ventures, explains that “the only way to excel is to practice…. If you excel, why would you not be doing so on behalf of your personal brand?”

In other words, if someone can’t make their own social media appealing, how can they be expected to do so for a client?

Other taboos

These pros especially hated seeing outdated icons, infrequent posts, and automatic posts. Worse than outdated social media pages were bad social media pages. Marc Nathan of Miller Egan Molter & Nelson provided a laundry list of negative characteristics that he uses to rule out candidates, including “snarky,” “complaining, unprofessional” “too personal” “inauthentic,” and “argumentative.”

Besides eliminating candidates with poor social media presence, several of these pros also really hated gimmicky job titles such as “guru,” “whiz,” “ninja,” “superhero,” or “magician.”

They were especially turned off by candidates who called themselves “experts” without any proof of their success.

Jeff Fryer of ARM dislikes pros who call themselves experts because, he says “The top leaders in this field will be the first to tell you that they’re always learning– I know I am!” Steer clear of candidates who talk themselves up with ridiculous titles and who can’t provide solid evidence of their expertise.

How do you prove it?

According to our experts, some of them don’t even try. To candidates who say “’Social media can’t be measured,’” Fryer answer “yes it can[. L]earn how to be a marketer.” Beth Carpenter, CEO of Violet Hour Social Marketing, complains that many candidates “Can’t talk about ROI (return on investment),” arguing that a good social media pro should be able to show “how social contributes to overall business success.” Good social media pros should show their value in both quantitative and qualitative terms.

While our experts wanted to see numerical evidence of social media success, they were also unimpressed with “vanity metrics” such as numbers of followers.

Many poo-pooed the use of followers alone as an indicator of success, with Tinu Abayomi-Paul of Leveraged Promotion joking that “a trained monkey or spambot” can gather 1,000 followers.

Claims of expertise or success should also be backed up by references and experience in relevant fields.

Several entrepreneurs said that they had come across social media managers without “any experience in critical fields: marketing, advertising, strategic planning and/or writing,” to quote Nancy Schirm of Austin Visuals. She explains that it’s not enough to know how to “handle the technology.” Real social media experts must cultivate “instinct borne from actual experience in persuasive communication.”

Freshen up

So, if you’re an aspiring social media manager, go clean up those pages, get some references, and figure out solid metrics for demonstrating your success.

And if you’re hiring a social media manager, watch out for these red flags to cull your candidate pool.

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Ellen Vessels

Ellen Vessels, a Staff Writer at The American Genius, is respected for their wide range of work, with a focus on generational marketing and business trends. Ellen is also a performance artist when not writing, and has a passion for sustainability, social justice, and the arts.

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Social Media

Why your Instagram follower counts might be jacked

(SOCIAL MEDIA) What’s going on with Instagram follower counts? It’s a v-day bug, of course!

Published

1 week ago

February 14, 2019

Taylor Leddin

Yesterday, I did what I usually do on Instagram – peruse through my own profile because I enjoy my photos. Though my follower count is nothing to write home about, I was confused when I noticed I had lost about 10 followers and had mysteriously unfollowed about the same number of people.

To quote Alicia Silverstone in Clueless, “I was like, totally buggin’”. Turns out, bug was the operative prefix as a bug was cause for the issue, and many users were feeling the bite.

TechCrunch shared that Instagram confirmed the bug was the problem causing follower counts to change. The social media platform also said that the issue should be resolved by 9 a.m. PST on Valentine’s Day (because the only love worth celebrating is that of your follower count!)

At first, many users, myself included, assumed that the decrease in followers came from an attempt from Instagram to remove fake spam accounts. However, when we noticed that our following count had also gone down, that was when people took to Twitter to complain.

One user wrote, “so I just lost like 4K on Instagram and it unfollowed like 100 people within a matter of minutes? what’s going on [whining emoji] like I’m not mad about my follower count cause I’d rather have less spam followers and better engagement but like why is it unfollowing people?!”

Instagram also used Twitter as a way to explain the issue, which is where they shared that the problem should be fixed by Thursday morning. “We’re aware of an issue that is causing a change in account follower numbers for some people right now. We’re working to resolve this as quickly as possible,” the company tweeted on February 13. “Update: we’re expecting to have this issue resolved by 9 a.m. PST tomorrow. We understand this is frustrating, and our team is hard at work to get things back to normal.”

My follower/following count went back to normal a few hours after I noticed the issue, but it may take just a bit longer for all users to see the counts restored.

Share with us below if this issue threw off your social media game yesterday!

Social Media

Fallout from Facebook’s shady program spying on children

(SOCIAL MEDIA) Facebook is barely even trying to be sneaky anymore, paying children to allow them to spy. Shameless.

Published

1 week ago

February 12, 2019

AprilJo Murphy

Facebook recently landed in hot (boiling) water when it was uncovered that Facebook has been paying teens to install a “research” VPN on their devices that would allow the tech giant to see all of the teen’s cellular and web usage, for about $20 worth of gift cards each month.

The participants were largely recruited into the program as a result of targeted Snapchat and Instragram ads, and offered participants additional incentives to refer friends into the program too.

The purpose of this Big Brother program was not to empower young minds with technological innovation, but to use all of this data to track Facebook’s competitors, keep track of emerging trends, and otherwise be creepin’ on the kids. The program reportedly went so far as to ask users to share screenshots of their Amazon order history pages.

According to the report: “Facebook sidesteps the App Store and rewards teenagers and adults to download the Research app and give it root access to network traffic in what may be a violation of Apple policy so the social network can decrypt and analyze their phone activity.”

Oh, and if the privacy concerns of this whole program weren’t terrifying enough; it has been going on since 2016.

Almost immediately after the news broke, Apple banned Facebook’s Research VPN and shut down the iOs version of the Research app, before Facebook could suspend the program voluntarily. Apple also released a statement condemning the program and Facebook’s shady choice to hide it in the iOs Developer certificate rather than the App Store (where apps that collect personal data have been banned since last summer).

This entire debacle highlights the murky borders of online consent when children and teens are involved. Not only are teens less likely to be aware of the risks of sharing their data, but also often parental “consent” is not real. There’s no verification of parental consent; if a teen checks a box in an online form saying that they are their parent—the website is none the wiser. The same is true for many age verification processes.

If you are a real parent reading this and want to check to make sure that your teen’s not selling their personal data for pennies, you LifeHacker has instructions to help you identify whether or not they are in the program (and get them out of it!).

This entire debacle is a nice reminder that large tech companies may offer innovative services, high salaries to employees, and strange new ways of keeping in touch with people we’d probably forgotten by now, but the product is not the social networks they build.

The product that Facebook, Google, Amazon, and other giants are really interested in is data – we’ve been reporting that for over a decade now. Their treatment of people that may not even be able to consent to sharing their data highlights this narrow goal. If you a not a person, but rather a collection of market insights, what does your age matter? It’s just another variable for the algorithms (robots).

The upside of this entire debacle is that many parents previously unaware of this type of program are now talking to their children about this topic.

Further, this gives politicians more tangible evidence of why media companies like Facebook should never get a free pass for bad behavior.

Social Media

We’re skeptical of FB’s reason for killing the Moments app

(SOCIAL MEDIA) Facebook is killing Moments. Turns out, most people don’t know it exists – here’s what we’ll all be missing.

Published

2 weeks ago

February 5, 2019

Elise Graham Kennedy

January was the longest year ever, amirite guys? Now all that’s over, we can finally say goodbye to toxic things like Whole 30 oversharers and, if we’re lucky, terrible products from tech giants.

I love writing about tech companies’ failed attempts at ~cool~ new products. Honestly, it’s become a personal hobby, or, dare I say, delight. Nothing warms my ice cold heart like seeing Google Glass, Google+, and the Facebook “Moments” app go up in flames.

*record screeches*

Wait, hold up… there was a Facebook Moments app? What the heck is (or was) the Moments app?

In case if you didn’t know like most people, here’s what you need to know:

Moments was originally created in 2015 as a way for Facebook users to privately share photos outside of the standard Facebook platform. The app implemented machine learning and facial recognition technology to help group photos, and then “recommended” who to share the photos with based off who was in the picture.

Get off my lawn.

If there’s anything we learned in 2018, it’s that we can totally trust Facebook with very private and personal information!

And I know what you’re thinking: why would this crappier and creepier version of Google Photos be necessary? Spoiler alert: it’s not.

In a moment of temporary sanity, Facebook announced it’s shutting down Moments and the app in its entirety on February 25th, citing a notable lack of downloads.

Here’s the interesting bit, though: no other reasons were mentioned like security or privacy concerns, and they insisted it’s pulling the plug only because not enough people downloaded it.

Considering Facebook bullied hundreds of thousands of users into downloading the app, so much so that in 2016 it was #1 in the App Store for several days, do we really believe the “no user base” excuse?

What else is going on under the hood of Moments that isn’t being revealed?

Given the recent controversies surrounding Facebook’s lack of data transparency and unethical decision making in this realm of personal data, I have a hunch something else might be behind this sudden “no downloads” rhetoric.

Only time, and perhaps another amusing congressional hearing, will tell.

In the off chance you’re one of the seven people with photos on Moments, you’ve been forewarned, and make sure to delete all of your data from it in case if Zuck pulls another Cambridge Analytica.