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AG Poll – Do You Hand Write Notes to Clients?

How digital are you?

15653748_923745accfSome people are moving away from paper and hand written notes in favor of digital communications for expediency, for being more environmentally friendly, among a variety of reasons. The Internet is nothing new, but what is new is some people completely ditching paper.

We’re curious about if our readers still hand write notes. We’re leaving the question vague as to what notes are being handwritten or simply replaced by digital communications (ecards, emails, blog posts, etc) to reach out to clients.

Let us know in the poll below and tell us in comments why you vote the way you do.

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Lani is the COO and News Director at The American Genius, has co-authored a book, co-founded BASHH, Austin Digital Jobs, Remote Digital Jobs, and is a seasoned business writer and editorialist with a penchant for the irreverent.

19 Comments

19 Comments

  1. Janie Coffey

    February 16, 2010 at 5:51 am

    I just sent out 10 valentine’s day cards with Starbucks gift cards for our recent SOI referrals, telling them we really appreciate their trust in us to refer us to a friend or colleague and to please have a cup of coffee with their sweetie as a very small token of our very big thanks. It went over great 😉 who doesn’t like a cup of coffee or tea with their sweetie?

  2. Amber Davis

    February 16, 2010 at 8:10 am

    The internet has made anything handwritten, novel and special. Whenever I get to touch something tangible that’s been created just for me, I can’t help but feel special. You just can’t get that sort of fuzzy from an email. It’s a great way to make a real impression.

  3. Matt Thomson

    February 16, 2010 at 10:07 am

    I get the both of best worlds. If you haven’t tried it yet, visit SendOutCards.com/thomson and try sending yourself a hand written note from the computer (NOTE: This is a MLM so while I truly love this product there’s gain to be had here as well).
    With SendOutCards, I have over 8000 generic cards to choose from or I can easily make my own with my own photos. They even take a sample of your own handwriting and scan it in so the card gets printed in your exact writing. They will even insert gift cards (Borders, Starbucks, Home Depot, etc) if you want to do that. Then the card gets printed and mailed and looks amazing.
    It serves as a contact management system too, so you can set up drip cards, auto send cards on birthdays, anniversaries, etc.
    Everytime I put buyers in a new home, I take their photo in front of the home, make a “We’ve moved!” card, get the names of friends and family they want to notify, and send a change of address card with the folks’ photo in front of the home. Each card costs a whopping $0.93 + stamp.
    I’ve gotten more return phone calls from sending personal notes with my own photos than with any other contact I’ve ever done.

    • RealEstate_Mktg

      February 16, 2010 at 11:08 am

      This is very interesting, Matt…. I only handwrite notes when I have to, though that isn’t to say I don’t understand the appreciation when someone does receive a handwritten card.

      I’m going to go take a look at the site. My question to you is does it truly appear to be handwritten? Or does it come across as one of those mailers that I get that is made to look like it’s written in script but it’s obviously printed. (I tend to trash these quicker than straight print pieces.)

  4. Toby Boyce

    February 16, 2010 at 11:27 am

    I have to disagree with you Matt. SendOutCards are a great thing, however they are not a replacement to hand-written notes.

  5. Kevin Baker

    February 16, 2010 at 12:12 pm

    I am a digital boy all the way, whether it be blogging, websites, email, twitter or facebook but i still do write handwritten notes when i first meet someone or want to say thank you for working with me.
    The power of a handwritten note is incredible and it will set you apart from all those that rely on email only. The clients will remember you more when it comes time to tell their friends all about the great help you provided.

  6. Norm Fisher

    February 16, 2010 at 7:15 pm

    Handwritten notes, though extremely rare, always get opened first when they land in my mailbox.

    For the past few years, we’ve been sending a handwritten note and a lottery ticket to every agent who shows our listings. It has paid dividends in developing strong relationships in the business making it easy for us to obtain showing feedback for our sellers, and I believe, helping us earn more influence with our peers locally. I still think it’s a cheap and effective way to say, “I appreciate you.”

  7. Matt Thomson

    February 16, 2010 at 8:43 pm

    RealEstate_Mtg: It looks surprisingly real. If you want to email me a physical address, I can send one so you can see.

    Toby: I’m curious to hear why you think that. I sent actual hand written notes for years with no response, and I get phone calls back on about 70% of the send out cards I send. Putting photos on and in the cards to really personalize them seems to draw a lot of attention. I’d like to hear why you’ve found them to be less effective.

  8. Matthew Hardy

    February 17, 2010 at 11:59 am

    I’ve always been a sci-fi fan and especially got a kick out of scenes in Star Trek movies where the extreme-specialness of an ancient book or “spectacles” were highlighted. People will always value actions between humans that can’t (or shouldn’t) be entirely supplanted by machine-generated alternatives.

    I’ve developed very large customer relationship management and direct marketing systems that included this-is-about-as-personal-as-you-can-get communications capabilities that included recipient-specific phrasing algorithms and handwriting fonts. Still, *nothing* takes the place of the beautiful human irregularities of the truly one-off note.

  9. Nashville Grant

    February 25, 2010 at 9:24 am

    I love receiving hand written notes, so in turn, I try to write as many as I can, but I really do not get a chance to write that many. You’d be surprised how many people immediately respond to a hand written note with a phone call to thank you for the note. Of course, my penmanship is a little on the doctor side, so they don’t always full understand my notes!

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