Connect with us

Hi, what are you looking for?

The American GeniusThe American Genius

Tech News

Airbnb addresses issues in accessibility by adding new filters and photos

(TECHNOLOGY) Finding accessibility-friendly Airbnbs lodging has not been the easiest process, but the company just unveiled new features to help.

airbnb accessibility features unveiled

In a commendable step forward for the platform, Airbnb has updated its filtering features and added additional location photo screening to make its platform more user-friendly for those with disabilities. This is the first big overhaul since 2019. Studies have demonstrated that guests with disabilities are more likely to face discrimination on the platform and the platform is making moves to address this issue. In a tweet on November 9th, the CEO of Airbnb, Brian Chesky, posted: “We’re reviewing every accessibility feature on Airbnb for accuracy. To date, our agents have double-checked photos of features in more than 25,000 homes.” The tweet features an 18-second video showcasing the accessibility features interface, which looks promising at a first glance.

In a curious decision, the number of accessibility filters has been lowered from 21 to 13, in what is described as an attempt to streamline searches.  While there is room for skepticism on that notion, better screening and search optimization for the remaining accessibility features is a welcome improvement. Perhaps we’ll see some of the nixed search filters, such as handheld showerheads, make a return in future updates.

The standards and burden of evidence for listing accessibility options have become more stringent.  Each feature now must be clearly documented with photo or video evidence, which are reviewed by designated trained staff. With standards now clearly defined for hosts to use to determine accessibility compliance of their spaces, the process should be smoother for all parties involved.  Examples of clarified guidelines include defining a ‘wide entrance to bedroom’ to be at least a 32-inch doorway, with photos of the measurement to confirm, as well as similar additional documentation being required for accessible parking spaces.  Where previously hosts just had to show a space clearly marked as accessible, images or video now need to also show how far from the primary entrance the space is, as well as prove that the space is clearly labeled with official signage or has a private driveway a minimum of 11 feet wide.

As a disabled person myself, and with a partner who has two defective knees– I can say there are a few filters I will miss. However, the more reliable accuracy of the labels for postings is a large step forward. I look forward to not getting any more third-story apartments showing up in searches for wheelchair-accessible properties. Planning my next vacation will likely be much less frustrating, if only we could agree on somewhere to go.

Advertisement. Scroll to continue reading.

Update (December 07, 2021 at 12:58pmCST): Liz DeBold Fusco, Communications Lead for North America at Airbnb tells us, “To better serve our guests, and with input from our community and partners, we have updated the filters to make it easier for guests to find homes which suit their needs. One of those updates is simplifying to focus on essential and most used filters.”

Written By

Rev. Delilah Redfield (she/her) is a queer, neurodivergent nerd with disabilities who spends her time writing, reading, voice acting, and making art when she isn't at her day job saving the environment. She is a career scientist, ordained minister, and cat mom.

1 Comment

1 Comment

  1. DPW

    December 6, 2021 at 12:27 pm

    I wouldn’t mind a more stringent/comprehensive pet declaration policy.

    Don’t get me wrong. I love cats. But a few too many times has “we don’t have pets” ended up being “we have pets but we take them elsewhere while you’re here.”

    Which is fine, if you’re just the curmudgeonly sort that doesn’t like cats/dogs.

    But if you turn into a giant raspberry and your face swells shut, and you’re not entirely sure why it’s happening, it’s a bit of a different story.

Leave a Reply

Your email address will not be published.

AdBlocker Message

Our website is kept FREE to you by displaying online ads to our visitors. Please consider supporting us by disabling your ad blocker OR subscribing to our email newsletter: https://theamericangenius.com/get-american-genius-newsletter/

The
American Genius
news neatly in your inbox

Subscribe to our mailing list for news sent straight to your email inbox.

Advertisement

KEEP READING!

Business News

(BUSINESS) Wondering how to help support Ukrainians fleeing the conflict? Airbnb has offered a unique opportunity to do so at the click of a...

Tech News

(TECH NEWS) Internet access is becoming more of a human right especially in light of recent events --so why is revoking it being used...

Business Marketing

(BUSINESS MARKETING) Some companies are making sure their websites have more accessibility, and are creating design tools that help simplify the process for other...

Tech News

(TECHNOLOGY) Domino's is going all the way to the top to ask the Supreme Court to decide if ADA applies to their (and your)...

The American Genius is a strong news voice in the entrepreneur and tech world, offering meaningful, concise insight into emerging technologies, the digital economy, best practices, and a shifting business culture. We refuse to publish fluff, and our readers rely on us for inspiring action. Copyright © 2005-2022, The American Genius, LLC.