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How artificial intelligence is invisibly becoming a part of all businesses

(TECH NEWS) Artificial intelligence is invisibly and seamlessly becoming a part of our daily lives and impacting how we do business. To use a lame cliché, the future is here.

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The Implications of AI

Big things are on the horizon. So what does it mean for the average person?

We reported recently on the Insomnobot 3000 , a dream come true for anyone who can’t seem to get a good night’s sleep. This particular Chatbot functions on an SMS level, but you know, if I’m tossing and turning, it’s better than nothing.

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Granted this is only one form of artificial intelligence. But the success of the Insomnobot begs the question: “In the bigger scheme of things, where does this AI journey end?” This is not a negative conjecture. You don’t need to look too far in to the future to see that we are on the brink of exciting times. But rather than posit on “what ifs,” why not let some of the latest robotic milestones speak for themselves.

Party like it’s 2025

Many tech professionals see the AI boom taking place in 2025. Why that year, I don’t know other than it creates a nice buffer between now and then. That said, depictions of robotics and artificial intelligence in popular culture often lean towards powerful anthropomorphic body types like those in Terminator or even better, the Will Smith film I, Robot.

Even though progress in this vein is promising (i.e. a robot concierge on cruise liners, a robotic salesclerk in Japan), most AI professionals feel that robo-evolution will be more cosmetic to the average consumer.

Tech’s take

Recently, Pew Research Center addressed the future of AI and solicited the feedback of a variety of tech professionals.

“By 2025 we may well be witnessing the disappearance of AI and robotics into the ordinary landscape as they follow the usual path of technology,” replied Elizabeth Albrycht, a senior lecturer in marketing and communications at the Paris School of Business. “First we see it, then it becomes invisible as it integrates into the landscape itself.”

David Organ, CEO of Dotsub commented, “The progressive availability of more and more robust AI systems, with deeper predictive power and broader contextual understanding will make them almost invisible. It will be natural to talk to computers of any shape, and expect them to understand the words, and the meaning, and to establish a dialog leading rapidly to the desired goal.”

Seamless Integration

The fact that the invisible technologies of the future may be doing jobs currently held by human beings is not lost on many industry professionals, echoes the Pew Research Center survey.

“By 2025, robots/AI will start to become background noise in the day-to-day lives of people in the post-industrial world Machines will start to exist in our social space the way that low-paid laborers do now: visible but ignored. We’ll know they’re there [and] we’ll interact with them, but they will less and less often be seen as noticeable” comments Jamais Cascio, a writer and futurist specializing in possible futures scenario outcomes.

It’s always nice to see concrete examples of AI in action instead of what-if scenarios, but for my guess is that the evolution of robotics will occur so seamlessly we won’t even realize it’s happened.

#ArtificialIntelligence

Nearly three decades living and working all over the world as a radio and television broadcast journalist in the United States Air Force, Staff Writer, Gary Picariello is now retired from the military and is focused on his writing career.

Tech News

Social media giants are trying to operate without human controls but are failing

(TECH NEWS) Artificial intelligence (AI) is taking over in fascinating ways, but this big experiment of replacing human tasks is failing. Good news / bad news.

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Let me tell you a story. In fact, let me tell you several.

A village in Macedonia had a small economic boom during the 2016 election, plagiarizing and stitching together pro-Trump messages on social media, then publishing the results as “news” in order to profit from Google ad revenue.

Back during the “Keep Calm and…” T-shirt fad, a shirt company went through a thoroughly justified PR apocalypse for selling products labeled “Keep Calm and Hit Her” and “Keep Calm and Rape a Lot.”

The 17th most popular website on Earth occasionally likes to tell women over 30 to freeze their ova.

So! That’s a parade of fail. What’s it got in common, beyond making any reasonable reader consider moving to an Amish community and trying to forget even the word “Internet”?

People. More accurately, their absence.

Veles, Macedonia churned out profitable nonsense about Trump slapping a protester (that didn’t happen) or getting the blessing of the Pope (Pope says nope) because Google ads are programmatic. There’s no QA component, no human eyes reviewing content and asking “is this worth advertising on?” or for that matter “is this blatantly false?”

Likewise the Evil T-Shirt Crisis. The company generated slogans by dropping memes into an algorithm, then throwing the result on Amazon. That ended… poorly.

We, and every other tech and business network in the digital cosmos, have written in depth about all the dang robots taking our jobs. Usually our primary concern is the economic fallout. We’re a business news organization. It’s our job to warn you about that stuff.

But there’s another problem, and it’s a huge problem, especially as media consumption in general continues to rise, and more and more of that media is moderated by algorithms rather than people.

Robots aren’t just taking our jobs. They suck at our jobs. Algorithms may play go, but they aren’t ready to make value judgments yet. A quick Google will yield a dozen more examples of AI failures just as repulsive and/or hilarious as the ones on my list. And the real punchline for all of that?

It’s good news.

For once, the robot apocalypse is cutting us puny humans a break. It’s creating jobs almost as fast as it’s gobbling them up, because at this point, it is excruciatingly clear that robots aren’t ready to produce work people can actually see. They’re not even ready to put ads on work people see, not without causing a PR catastrophe every other month.

AI isn’t a better widget. It also isn’t an employee that doesn’t want benefits or take long lunches.

It’s a product in permanent beta, desperately trying to catch up to the constantly changing nuance of human interaction. It doesn’t work without homo sapiens holding its robot hand.

Let’s call it Salter’s Law: For every application of AI to customer-facing work, you will need to hire at least one human for damage control when the AI screws up.

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Tech News

New stats behind mobile addiction and how people are coping

(SOCIAL MEDIA) Addiction to our screens is now accepted, and while younger generations are glued more tightly to them, many people are finding ways to fight back.

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I’d probably get this article done faster if I wasn’t checking my phone every couple of sentences. Even if I’m not expecting a message and know that everyone I was talking to is currently busy, it’s likely I’ll still neurotically check my phone every few minutes just in case.

Turns out I’m not alone in my mobile addiction.

A study from Deloitte of 2,000 U.S. internet users aged 18 to 75 found most people check their smartphone roughly 47 times a day.

Younger users nearly double this stat, checking their devices around 86 times a day, up from 82 times reported in the 2016 study.

The study also assessed which activities drove users to check their smartphones. Patterns of use compared to the previous year remain relatively unchanged except for self-reports of checking the phone while driving, which has fortunately decreased.

More than nine out of every ten respondents confess they use their phone while shopping or “spending leisure time.” Over eight out of ten reported checking on phones while watching TV, eating in a restaurant, and even while talking to family and friends.

When watching a show that’s longer than eleven minutes, I put my phone on the opposite side of the room if I want any hope of paying attention. I know if I keep my phone next to me, I’ll miss crucial chunks of episodes. This is a partial attempt to manage the addiction.

Likewise, around 47 percent of respondents said they’re trying to limit their usage, and are actively taking steps to reduce time spent on their phones. Some people report success by simply keeping their phones out of sight, turning it off during meals, or while spending time with friends.

A third of those surveyed turn off audio notifications, while around a quarter even went as far as putting some apps the chopping block. Another quarter could only part with their phones at bed time, turning their devices off at night.

Having a smartphone is fun (an addiction), but you don’t want to end up being that sad woman in the “Selfie” episode of High Maintenance only interacting with your phone.

Sometimes it can be much healthier to just put your phone away for a while. This can be a few hours of no phone time, or if you cans swing it, a few days of “business only” phone time.

Let people know if you’re going radio silent for a significant amount of time though, because otherwise your mom will think you’re dead if you stop responding to texts. Now please excuse me while I fail to follow my own advice and continue the technology loop of checking my Snaps, texts, and Instagram feed.

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Tech News

Turn your FAQ page into a chatbot without knowing how to code

(TECH NEWS) An easy way to add a chatbot to your site and automate some of your work is through this new simple tool that doesn’t require any tech know-how.

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Reduce your workload and personalize customer service engagement with Faqbot, the tool that turns your online FAQ into a customized chatbot.

Co-founded by Denny Wong and CEO Mathis André, Faqbot uses machine learning to streamline frequently asked questions into a handy chatbot pal.

Based on your existing FAQ content, Faqbot builds a database that learns from every conversation to improve responses. Faqbot can also be used to automate sales and lead generation.

You get to design the conversation flow, mapping out a custom path to guide users to a desired outcome. Set predefined choices or free text, customize the bot’s responses, and determine what leading questions the bot should ask.

For example, on the Faqbot site, I was given two pre-set choices to click after each response from the bot. Clicking “Thanks for helping” gets the polite response “You are welcome! ;-)” complete with an old-school emoji featuring a nose.

If you select “not my question,” Faqbot uses its general response to any unanswerable question: “Sorry, I’m a chatbot. I am constantly learning and have answers to frequently asked questions. Thank you for leaving your email and we will get back to you shortly.”

Choose your own responses based on already defined FAQ or come up with new messaging to better engage and inform your customers as needed. The free text option is also available if customers wish to continue asking questions.

Of course, I had to try out some less than frequently asked questions. When I asked Faqbot “are we friends?” it kindly replied, “Absolutely. You don’t have to ask.” So I’m smitten.

However, when I tried to take it to the next level by asking “Do you love me?,” which seems to be the internet’s favorite way to harass a bot, I got the “Sorry, I’m a chatbot” response.

That’s okay. I’ll recover. Faqbot isn’t here to love, it’s here to answer questions.

You can easily install the chatbot by either copy/pasting the snippet of codes directly into your webpage, or connect Faqbot to your company’s Facebook page. No coding skills required.

Pricing is based on number of users per month, but all levels include the same service offerings of FAQ database management, messaging interface, a ticketing system, and DIY guided conversation flow. You can try out Faqbot free for 7 days by signing up on their site.

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