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Comcast threatens to cut off customers that use a specific web browser

(Tech News) For users of one browser, Comcast is making assumptions about their use and threatening to end their contract, which could leave many without any internet options.



Comcast taking an interesting approach

Comcast has taken it upon themselves to flag any of their customers using Tor (a web browser designed to give users privacy and anonymity), flagging their use as “illegal activity,” and they are threatenin to cut off their internet service, reports Yahoo News.

Tor bounces users’ communications around a distributed network of relays run by volunteers all around the world, preventing anyone from tracking your movements online or learning your physical location. It can run off of a USB flash drive, works with Mac OS X, Windows, or Linux without installing any software, and keeps users completely anonymous.

Therein lies the problem for Comcast – they’ve determined that seeking privacy and anonymity equates your being involved in shady behavior and avoidance of law enforcement. Tor claims to have over one million users already, and the journalists, politicians, and average every day users using the browser would likely disagree that their not wanting to be hacked easily means they are criminals.

Are all Tor users on the up and up? Of course not, but neither are users of any other browser.

Comcast is sticking to their guns

One Tor user was reportedly told by a Comcast rep, “Users who try to use anonymity, or cover themselves up on the internet, are usually doing things that aren’t so-to-speak legal. We have the right to terminate, fine, or suspend your account at anytime due to you violating the rules.”

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Comcast is operating on the premise that if you build a higher fence around your property, you must be cooking meth. Forget that most users are security-minded, tech founders who are aware of what can happen when you’re being tracked by your browser.

Additionally, many areas have no service other than Comcast, and being cut off from the internet corners them into making a change rather than switching carriers.

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  1. BawldGuy

    September 15, 2014 at 7:40 pm

    I’m thinkin’ DirecTV should be contacting Comcast’s customers. 🙂

  2. Tinu

    September 16, 2014 at 2:55 pm

    And see, that’s part of the problem I have with brands just openly bashing each other. First, they just did a competition for their competitors. You know why I switched to the iPhone?

    Samsung commercials at a time when I was very unhappy with the Samsung brand. Oh you’ve got a lot of crap I don’t want that doesn’t work? I can’t wait to get Another phone like that!

    Second: It would be one thing if Tor was actually causing some kind of documented harm. But no. They don’t like it so they caused enough of a problem that the dozens or hundreds of people I send this article to who have never heard of Tor will now a- know what it is b- start using it.

    Lazy customer service. Lazy.

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