Connect with us

Hi, what are you looking for?

The American GeniusThe American Genius

Tech News

Recall announced by Daily Harvest via aesthetic post, gets major backlash

(BUSINESS) Trendy meal delivery service, Daily Harvest, sticks to branding by announcing a serious food recall via Instagram, met with obvious backlash.

Man looking up Daily Harvest recall on computer.

What NOT to do when things go south.

We can learn a lot from other businesses’ mistakes. Check out Daily Harvest, for example.

Daily Harvest is a trendy food home delivery service. They are under heavy backlash from their customers following a recall on their lentil and leek crumbles meal. Multiple customers have reported stomach issues after eating this meal.

Users across social media accounts such as Reddit, Twitter, and Instagram have complained about nausea, vomiting, and liver damage symptoms after consuming this dish. Several customers even reported hospitalization.

Advertisement. Scroll to continue reading.

How did Daily Harvest react?

As entrepreneurs, we are all aware that things are going to go wrong from time to time. And as humans, we know that how we respond to these issues determines the future of our business.

Well, Daily Harvest’s social team didn’t get the memo as you’ll see by their response on social.

They issued a recall notice by using a vague aesthetic product image of the questionable lentil meal with a caption that read “UPDATE 6/19: An important message regarding our French Lentil + Leek Crumbles. Link in bio with details.” Daily Harvest’s inability to take control and react with clear communication to aid their customers shows us how NOT to handle an urgent situation. Their ambiguous caption provides no real information or help to their consumers and they have noticed.

Advertisement. Scroll to continue reading.

They have since deleted the original post from Instagram, but we all know the internet never forgets. This is how they launched their product recall.

Daily Harvest Instagram Post

As of 10:58 – June 22, 2022 this is how the notice appears on the main page of their website:

Daily Harvest Main Page

Upon further examination, I can find hardly a mention of the recall other than the home page and the actual product listing itself. I did confirm that I was not able to purchase the product through their web-based system at this time. Maybe most of their traffic lands on the home page, but why not go ahead and put the banner at the top of every page until this gets resolved? Not to mention how it appears at the top of the home page. It’s barely noticeable.

Daily Harvest Best Sellers

If you click on the details, the notice on their website details the steps Daily Harvest claims to be taking to handle the sickness reports from the voluntary recall, to direct consumer communication, and the investigation with the FDA along with current results.

Daily Harvest Recall

What’s the takeaway?

Advertisement. Scroll to continue reading.

Do better than Daily Harvest and you’ll already be a winner.

No, seriously you will!

But first, consider posting eye-catching imagery or text for your consumer. The text should be in the image posts themselves and in the captions. Pin it to the top of your social media accounts. Share it to stories. Make sure every page on your website has a banner and it’s noticeable. Over-communicate with your customers.

Do all of these and you’re already beating Daily Harvest.

Advertisement. Scroll to continue reading.

Jessica Martin escaped from Texas to Austin to receive her degree in English from the University of Texas. When she isn't writing, you can find her outside playing with her kids, camera in hand.

Click to comment

Leave a Reply

Your email address will not be published. Required fields are marked *

Advertisement

The
American Genius
news neatly in your inbox

Subscribe to our mailing list for news sent straight to your email inbox.

Advertisement

KEEP READING!

Tech News

(TECH NEWS) GoPro has announced that its Karma drone is officially back on sale - could this dig them out of their fourth quarter...

The American Genius is a strong news voice in the entrepreneur and tech world, offering meaningful, concise insight into emerging technologies, the digital economy, best practices, and a shifting business culture. We refuse to publish fluff, and our readers rely on us for inspiring action. Copyright © 2005-2022, The American Genius, LLC.