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Send money through email using Google Wallet

Google is switching things up and Google Wallet is replacing Google Checkout and users can now send money right from their Gmail inbox.

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Google Wallet is pretty easy

Google is officially expanding the payment possibilities for ecommerce with the launch of its newest product through Google Wallet. This simple feature in your email allows you to send money to anyone from a linked bank account for free. For a small fee of 2.9% you can also use a linked debit or credit card. No downloads, no long process to set up like PayPal and others.

There’s even options to send money with your mobile phone or if you don’t have a Gmail account. Google provides robust security of the system and states all transactions are monitored. Google also offers a Wallet Purchase Protection but with some caveats. The protection is not applicable to Youtube or Google properties; you have to contact their customer service teams directly to resolve issues. Also not covered are wrong transaction amounts or anything resulting from user errors.

Google provides guidelines for safe usage of this new service, including providing information about fraudulent merchants. Spoofed invoices are one area of weakness for the product and Google says these invoices are commonly “related to fraudulent vehicle, boats, pianos or tractor purchases, where the scammer persuades the buyer that the high-cost purchase will be protected by Google Wallet. However, the transaction is fraudulent and has nothing to do with Google Wallet.”

Google Wallet is taking the place of Google Checkout

Unfortunately, as a result of this change, Google Wallet will no longer support physical product sales and merchants will need to find other payment methods. It’s not known if that feature will come available in the future. Google Checkout will officially shut down on November 20, 2013, giving merchants time to find an alternative. Google does provide links to three popular services for these businesses and individuals including Freshbooks, Braintree Payments, and Shopify.

This change comes as an obvious bid by Google to jump into the growing and as yet, untapped potential, of mobile transactions. Major payment processors like PayPal, Intuit and Flint are all working to capture this market as well.

Additionally, Google offers a loyalty program through Google Wallet for businesses to help increase customer engagement. The program allows instant signup and live updates. Most beneficial however, is the ability to communicate with existing members of the program, something non-digitized loyalty programs lack.

Once again, Google’s ability to innovate in a timely manner and provide solutions is showcased through this new product. The product will be rolled out to users throughout 2013 and can be seen as a $ sign in the bottom menu of an email message.

Charity Kountz is an award-winning fiction and nonfiction author as well as a Realtor and certified Paralegal. Her writing has been featured in Coldwell Banker, iPhone Life, Strategy magazine, Duck Soup magazine, and more.

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Chatbots: Still useful, or ready to be retired from your site?

(TECH NEWS) Chatbots have proven themselves to be equally problematic as they are helpful – is it time to let them go the way of the floppy disk?

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Man texting chatbots leaning against a brick wall.

All chatbots must die. I’d like to say it was fun while it lasted, but was it really?

I understand the appeal, truly. It’s a well established 21st century business mantra for all the side hustlers and serial entrepreneurs out there: “Automation is the key to scaling.” If we can save time, labor, and therefore money by automating systems, that means we have more time to build our brands and sell our goods and services.

Automation makes sense in many ways, but not all automation tools were created equal. While many tools for automation are extremely effective and useful, chatbots have been problematic from the start. Tools for email marketing, social media, internal team communication, and project management are a few examples of automation that have helped many a startup or other small business kick things into high gear quickly, so that they can spend time wooing clients and raising capital. They definitely have their place in the world of business.

However promising or intriguing chatbots seemed when they were shiny and new, they have lost their luster. If we have seen any life lesson in 2020, it is that humans are uniquely adept at finding ways to make a mess of things.

The artificial intelligence of most chatbots has to be loaded, over time, into the system, by humans. We try to come up with every possible customer-business interaction to respond to with the aim of being helpful. However, language is dynamic, interactive, with near infinite combinations, not to mention dialects, misspellings, and slang.

It would take an unrealistic amount of time to be able to program a chatbot to compute, much less reply to, all possible interactions. If you don’t believe me, consider your voice-activated phone bot or autocorrect spelling. It doesn’t take a whole lot to run those trains off the rails, at least temporarily. There will always be someone trying to confuse the bots, to get a terse, funny, or nonsensical answer, too.

Chatbots can work well when you are asking straightforward questions about a single topic. Even then, they can fall short. A report by AI Multiple showed that some chatbots were manipulated into expressing agreement with racist, violent, or unpatriotic (to China, where they were created) ideas. Others, like CNN and WSJ, had problems helping people unsubscribe from their messages.

Funny, shocking, or simply unhelpful answers abound in the world of chatbot fails. People are bound to make it messy, either accidentally or on purpose.

In general, it feels like the time has come to put chatbots out to pasture. Here are some helpful questions from azumbrunnen.me to help you decide when it’s worth keeping yours.

  1. Is the case simple enough to work on chatbot? Chatbots are good with direct and short statements and requests, generally. However, considering that Comcast’s research shows at least 1,700 ways to say “I want to pay my bill,” according to Netomi, the definition of “simple enough” is not so simple.
  2. Is your Natural Language Processor capable and sophisticated enough? Pre-scripted chatbots are often the ones to fail more quickly than chatbots built with an NLP. It will take a solid NLP to deal with the intricacies of conversational human language.
  3. Are your users in chat based environments? If so, then it could be useful, as you are meeting your customers where they are. Otherwise, if chatbots pop up whenever someone visits your website or Facebook page, it can really stress them out or turn them off.

I personally treat most chatbots like moles in a digital whack-a-mole game. The race is on to close every popup as quickly as possible, including chatbots. I understand that from time to time, in certain, clearly defined and specific scenarios, having a chatbot field the first few questions can help direct the customer to the correct person to resolve their problems or direct them to FAQs.

They are difficult to program within the expansiveness of the human mind and human language, though, and a lot of people find them terribly annoying. It’s time to move on.

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Tech News

This tool is your ‘hack’ to a simultaneous live stream across platforms

(TECH NEWS) Ever wondered how companies host a live stream simultaneously across multiple social media platforms? Restream is your trick to doing the same.

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Man in front a red smartphone on a stand, setting up for a live stream.

Distributing live content on various platforms helps build your brand presence and grow your audience. But, how do you get that broadcast to live stream to several platforms simultaneously? And, how are other content creators doing it?

Well, the answer to both of these questions is — Restream Studio.

With this tool, you can stream live video to over 30 platforms, including Facebook, YouTube, Twitter, and LinkedIn, all at once.

You can also be the host of your own show and invite guests to join your live streams. And, even increase your brand awareness by slapping your logo on your live video.

So, how does Restream work?

First, you register on the website and connect your platform accounts. When you’re ready to stream, add two or more social media channels to your Restream Dashboard. Then, press start on your stream. You can stream using your webcam from a browser or your choice of streaming software, such as OBS Studio, SLOBS, Elgato, XSplit.

Now, ta-da! Your single stream is available on multiple platforms.

Cross-Platform Chat

Restream removes the hassle of switching between platforms to read and reply to messages. Comments from different platforms are available on a single screen, and you can differentiate between each one by the social icon logo attached to each message.

Also, you can display a chat feed on your live stream by using the Chat Overlay feature. This chat box is displayed on top of your video and makes for a much more engaging stream because everyone can take part in the conversation. And, if you want to give your chat box a little more edge, you can customize its look by using one of Restream’s 20+ ready-to-use templates.

Oh, and you don’t have to worry about any potty mouths! Offensive words can be masked out and nasty messages can be hidden from view.

Analyze Stream Performance

You don’t know how well your content is performing unless you analyze it. To measure your success, Restream places all your multiple platform insights on a single interactive dashboard.

The tool takes a look at these six metrics: streams, average duration, streamed time, chat messages, average viewers, and max viewers. In the dashboard, you can see an overview for each metric, but you can click on each one to see further detailed information.

To Restream or not to Restream?

Live streaming has come a long way since the radio broadcasts of the 1990s, and expensive and clunky equipment isn’t your only option now. There are easier and more cost-effective solutions to live stream across multiple platforms like Restream Studio.

So, if you’d like to give Restream a try, you can sign up for a 1-month free trial to get access to all their features. After your trial is over, you can still use Restream for free. The company offers a free plan that gives you access to stream to 30+ platforms using 1 channel per social platform.

If you want to continue using all the features you can upgrade your plan by purchasing a monthly or yearly subscription. With a paid plan, you’ll have access to features that give you the ability to add extra social channels, let you record streams, and remove Restream branding.

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Tech News

Further – the hybrid B2B and B2C startup providing all-in-one learning

(TECHNOLOGY) The Further app “filters” the web to find new skills for a daily dose of badge-earning learning. Consider it your personal learning library!

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There are a ton of resources dedicated to online learning, but the Further app “filters” the web to find new skills for a daily dose of badge-earning learning. Consider it your personal learning library in the palm of your hand. The Further app works to create a continuous learning experience for all, including students, employees, and trainees in a variety of industries.

“We grant intelligent access to high-quality educational content for everyone.”

Educational environments, such as schools and universities, can benefit from weaving in informal learning, increasing engagement. Consultants can use Further to increase their personal knowledge, but also provide professional knowledge to their clients. Safety and health training manuals can be completed in the app for manufacturing, food and beverage, healthcare, retail, and more. Lastly, software and tech employees can keep ahead of the trends by using the Further app.

How it works: Users can choose and collect content from multiple online sources to support their personal or professional skills. The app allows users to automate learning between family, friends, coworkers, and more through groups. Lastly, users are provided with reports to track their learning progress and are given rewards for completing items. Further uses AI to provide personalization through its own learning algorithm – the more it knows the user – the higher quality of educational suggestions it gives related to their goals.

In addition to the above, the Further app implements specific features to create a seamless learning experience. The app comes with a curated dashboard with feed customization, optimized for the users’ specific needs. The content center is bursting with resources that allows you to be in command of your education. In-app and push notifications can be enabled for reminders to complete tasks or grant access to updated trends in the news. And as with any great digital product startup, the Further app allows users to give feedback based on their experiences – you can submit ideas or future requests at their public Trello board (pretty cool if you ask me).

Request early access, download the mobile app, or try out the web extension for Chrome on desktop.

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