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Dolce & Gabbana apologize for racist ad, just in time for the holidays

(MARKETING) Dolce & Gabbana stepped in it, and are apologizing, but many aren’t in the mood to accept their words.

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Mere hours before the models were set to walk down the runway, Dolce & Gabbana cancelled their “Great Show” in Shanghai amidst a fervent backlash against racist marketing for the show. Several models and celebrities had threatened to boycott the show, forcing its cancellation.

The show was called a “Tribute to China,” and, according to brand founder Domenico Dolce, was supposedly “created especially with love and passion for China.” Unfortunately, Chinese critics weren’t feeling the love.

The backlash arose from a video ad, called “Eating with Chopsticks” that was posted on Dolce & Gabbana’s Instagram. The video, which has since been removed, featured a Chinese model using chopsticks to eat Italian foods such as pizza and spaghetti. Critics say that the ad relied on condescending stereotypes and was disrespectful to Chinese culture.

To make matters worse, a leaked screenshot of private messages sent by Stefano Gabbana showed the designer making disparaging remarks about the critics. Gabbana claims that his account was hacked and that he did not send those messages.

Three days after cancelling the show, Dolce and Gabbana issued a video apology via Instagram, promising that “We will never forget this experience and it will certainly never happen again.” stating “We love your culture and certainly have much to learn. That is why we are sorry if we made mistakes in the way we expressed ourselves.”

Many critics were unconvinced by the delayed apology, and are committed to boycotting D&G. A photoshopped D&G logo reading “Dead & Gone” with a poo emoji has surfaced on social media as many fashion fans believe that the outrage sparked by the racist ad will effectively kill the brand in China and other parts of Asia.

Estelle Chen, a French model of Chinese descent who has walked the runway for D&G in the past, responded directly to the designers’ apology. “You don’t love China, you love money,” she wrote. “China is rich yes but China is rich in its values its culture and its people and they won’t spend a penny on a brand that does not respect that.”

Ellen Vessels, a Staff Writer at The American Genius, is respected for their wide range of work, with a focus on generational marketing and business trends. Ellen is also a performance artist when not writing, and has a passion for sustainability, social justice, and the arts.

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2 Comments

2 Comments

  1. Roland Estrada

    November 27, 2018 at 10:21 am

    Racist?? It sounds like an SNL skit. People need to lighten up.

    • Lani Rosales

      November 27, 2018 at 8:44 pm

      If it *were* an SNL skit, people would probably be more forgiving, but in a traditional advertising space, people are less likely to take it lightly.

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Business Marketing

Get a personalized daily checklist for your digital marketing strategy

(MARKETING NEWS) For all businesses, it is not only essential to develop an digital marketing strategy, but also necessary to utilize it in order to gain customers, and ultimately make a larger profit. This app can help.

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There is no doubt that starting your own business can be overwhelming. Along with promoting your business at events, meetings and in person, digital marketing strategies play a key role in the success of a company. For all businesses, it is not only essential to develop an online presence, but also necessary to utilize it in order to gain customers, and ultimately make a larger profit.

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Simply creating a website and Facebook page for your business is not enough. However, software tools can help simplify digital marketing. ClearPath is a tool that organizes and creates tasks to optimize your online marketing. By creating to-do lists for you based on your online marketing strategy, you can focus on the areas of marketing that improve your business, all the while receiving useful tips and advice.

How does ClearPath work?

Using ClearPath is pretty straightforward and only requires one prerequisite. Before beginning, you must have a website. If you are already lost, don’t panic. ClearPath can help you develop an online presence. Once your website is linked up, you get to choose the marketing channels that you would like to focus on. These include Search Engine Optimization (SEO), email, social, content, analytics, local, pay-per-click (PPC) and Conversion Rate Optimization (CRO). Again, if you are lost, ClearPath is there to help you strategize.

After ClearPath analyzes your site, they start sending you customized tasks based they believe can improve your online marketing.

As you finish each task, you can simply check it off and it will disappear. New tasks will appear each day, and some may even repeat as they need to be updated.

A great start

Whether you are well-versed in digital marketing or not, staying updated with the newest ways to optimize your business online is a constant struggle. Tools like ClearPath give people a place to start. Although I don’t think it can supplement an active and experienced digital marketer, it is a tool that can help small businesses that cannot afford to add to their team yet. At the end of the day, it aims to save you time. And since time is money, your business will hopefully be more profitable.

ClearPath is currently in beta. Check out their website to learn more.

#ClearPath

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Business Marketing

Ad agency crafts cheeky Amazon ‘apologies’ to rejected cities

(MARKETING) Famed Austin ad agency, Jessee McGarrah crafts hilarious “apologies” on behalf of Amazon, and they couldn’t be more perfect.

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It’s finally official: in case if you’ve been living under a rock, Amazon’s HQ2 will be split between Crystal City, Arlington, VA and New York City, shocking no one.

Cities like Atlanta, Dallas, and Pittsburgh competed for the coveted HQ2 spot with generous tax incentives, and New York Governor Andrew Cuomo even said he’d change his name to to “Amazon Cuomo” if that helped New York’s case. Given the circumstances, there are bound to be some hurt feelings among the rejected cities.

For the 17 “finalist” cities that didn’t make the cut, the Austin-based ad agency, McGarrah Jessee created apologies from “Alexa,” on behalf of Amazon for each city. Even though the apologies aren’t actually from Amazon, you can still add the feature to your own Alexa through the Skills & Games menu.

Alexa’s apologies to each city are surprisingly snarky and on-point. Take LA, for example:

“Los Angeles, hi, you look terrific. Absolutely stunning. Have you been at spin class? No? Spin class is so last year? You’re already on to the next spin class? Look, you didn’t get the part. What?! No. It didn’t have anything to do with you…you’ve never done sequels well…and we need HQ2 to be a hit.”

The HQ2 announcement (or rejection) was no surprise to Austin residents, as many were actively campaigning against HQ2, citing infrastructure issues and rising housing costs. This still didn’t stop Alexa from sarcastically mentioning Austin’s love for tacos and artisanal graffiti. Ouch, but also…well played. She even asked: “Can you Prime Now us some Franklin’s? For old time’s sake?” Don’t make this harder than it has to be, Alexa.

Alexa definitely goes for the “sorry, not sorry” approach, and we’re here for it. On that note, McGarrah Jessee’s latest shenanigan reminds us of the importance of humor in advertising and not taking one’s business, or city, too seriously.

As customers increasingly value authenticity and humor in marketing, this is a tactic to keep in mind as you’re advertising your business. Alexa’s language was funny, sarcastic, but not caustic: a unique balance to strike when writing copy.

It’s obvious McGarrah did their research, resulting in some solid inside jokes and zings to each city, and it paid off.

Check out all 17 of the apologies here:

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Business Marketing

The checklist every company needs when redesigning a website

(MARKETING) Web design is deceptively complicated, and failing to meet the proper criteria can leave you with the cyber equivalent of a ghost town. Here are some crucial steps to take before you publish (or republish) your website.

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Web design can be a huge pain in the rear even for seasoned veterans, and the arduous list of things that can go wrong all but guarantees that you’ll miss something crucial before going live. If you need to update (or create) your company’s website, make sure you’ve met the necessary criteria before you click that “Publish” button, even if it’s a revamping done through a firm.

Your initial steps should involve determining the purpose of your website and cleaning up the website’s copy to match that purpose. For example, if your website’s primary goal is to serve as a call to action for customers looking to purchase your products, any additional information or services listed on the site should be appropriately categorized and removed from the landing page.

You’ll also want to ensure that your website’s copy is clean, easy to understand, and thoroughly proofread. Nothing pushes potential customers away more quickly than misspelled messages or overly technical explanations.

The importance of optimization cannot be overstated, and that concept applies doubly to your website’s mobile performance. If you don’t have an accessible mobile version of your website, you’re kissing a huge amount of revenue goodbye. Remember that, while your mobile site should stand out, it should also endeavor to mirror your desktop site as closely as possible to facilitate a sense of continuity.

Accessibility is actually a pretty complex issue in and of itself, so you’ll want to make sure that your website meets all of your country’s standards for basic web design in addition to meeting — and, if possible, exceeding — the standards for disability-related challenges such as those faced by blind or epileptic visitors. This can include anything from making sure your links are functional to creating a spoken version of your site for the blind.

While important, the above is not an exhaustive list of your website’s crucial criteria. Your website should also include some form of the following:

  • Reviews or links to social discussions about your goods or services
  • Relevant, high-quality photos and videos
  • Standard web conventions including having your website’s logo in the top-left corner and the search bar in the top-right corner

Once you’ve checked off these requirements for your site, it’s not a bad idea to have other people go through the website with the same criteria in mind. Peer review — especially from both a professional developer and someone on the consumers’ side of the process — will be a substantial aid in allowing you to find and plug the holes in your website’s design.

Mindfulness is only the first step in creating a flawless website. As long as you adhere to the above requirements and recommendations, your website should stay relatively active and frustration-free.

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