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How MAC cosmetics deals with racist jerks on Instagram

A close-up picture on MAC Cosmetics’ Instagram account focused on the model’s lips. Soon after, the image was bombarded with hateful comments about the models naturally full lips.

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Bringing out the trolls

Internet trolls are still doing what they do best: troll … of course, but this time they turned their attention to cosmetic company MAC’s Instagram account. Recently, MAC cosmetics shared a backstage photo of a beautiful black woman (Aamito Stacie Lagum) wearing its “Matte Royal” lip color at the New York Fashion Week. The close-up picture focused on the model’s lips. Soon after, the image was bombarded with hateful comments about the models naturally full lips.

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A simple lipstick advertisement

“Ni**a lips,” read one comment. Another comment read, “Them fish lips.” One user even wrote they, “thought this was Jay Z.” Meanwhile, other users came to the models defense. One wrote, “It amazes how these people can turn a post that was simply advertising lipstick into a whole race issue.” Another added, “Her lips make a perfect heart,” with others highlighting the model’s beauty.

Another MAC model, Maryse Kye, 19, who worked the same show, had her own response to the trolls, “As I turn 20 in a couple days this is a reminder of what I endured in the past and if I survived middle school in America I can get over this. The bullying and alienation from others solely based on my features and skin color did not stop me from doing what I want.”

Royal romance at @ohnetitelny #AW16. #MACBackstage #NYFW

A photo posted by M?A?C Cosmetics (@maccosmetics) on

All ages, all races, all sexes

MAC is known to push the boundaries on beauty. The cosmetics company has shared epic images highlighting an array of women in bold, beautiful and at times outlandish looks. Likewise, their Instagram account is usually a spot for makeup lovers to bond over the latest lip color or view DIY tutorials. However, this time, it seemed MAC went too far for the internet.

Following the backlash, MAC cosmetics released a statement to Digiday saying, “MAC stands for and respects All Ages, All Races, All Sexes. We do not tolerate any abusive comments in our community.” Indeed, the brand’s Instagram bio also reflects the same stance: “The Official M-A-C Cosmetics Instagram. All Ages, All Races, All Sexes.”

When trolls attack

Nowadays, it’s more about “when” your name or brand will be attacked, then a question of “if”. It was only last week that Adidas was experiencing similar backlash in response to a picture it posted that depicted two women kissing on Valentine’s Day. The brand responded to its haters in the best way possible, with a kiss emoji.

#MACCosmetics

Nichole earned a Master’s in Sociology from Texas State University and has publications in peer-reviewed journals. She has spent her career in tech and advertising. Her writing interests include the intersection of tech and society. She is currently pursuing her PhD in Communication and Media Studies at Murdoch University.

Business Marketing

How Snapchat earns over $1M a day on just one lil’ feature

(SOCIAL MEDIA) Marketers are jumping on the bandwagon, giving Snapchat more and more money – but what little feature rakes in so much cash!?

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snapchat 3d filters

Although Snapchat is still struggling to net a profit, they make a million dollars a day with branded AR lenses. If Snapchat can remain crazy popular with its users, this may help the company get out of its revenue slump.

Snapchat’s shares dropped 22 percent since their March IPO, and their Q3 earnings saw a revenue loss of $0.14 per share with the slowest user growth ever. But there’s still growth, and Snap has never really been profit focused anyways.

CEO Evan Spiegel certainly isn’t worried, publicly at least. Spiegel’s product strategies have been mirrored by Facebook and Instagram, and a huge chunk of teens prefer Snapchat over these other social media giants.

Which is why Snapchat can charge upwards of one million dollars a day for augmented reality lenses. Snap’s popularity, especially among teens and young adults with disposable income and social influence, bodes well with media agencies.

AR lenses are one of many features offered on Snapchat, allowing users to superimpose augmented reality images on pictures and videos. If you’ve spent any amount of time on the internet, the dancing hotdog is a testament to how easily an AR lens can turn into a meme.

In September, Snapchat introduced sponsored 3D World Lenses, giving advertisers the opportunity to feature targeted campaigns on the platform. Bladerunner 2049 was the first campaign at the launch, and since then Budweiser, BMW, and McDonalds have jumped on the bandwagon.

Pricing varies depending on when the lens goes live, if it’s a “premium” day like a holiday or anticipated movie release, and the targeting criteria of the agency. If a lens is specific to a region, for example, it’s not going to cost as much as a nationwide campaign.

In a report from Digiday, one NYC-based ad executive stated AR lenses are currently Snap’s most expensive ad product, and for some agencies it’s offered as a standalone purchase. Others reported Snapchat offered a “holistic media-buying plan,” including stickers and filters as well as AR lenses.

James Douglas, SVP and Executive Director of social media for Society explained Snapchat Ads are all about media negotiation, with some of his clients signing annual media contracts, while others may try out shorter stints.

“If it’s a well-known consumer packaged goods company, Snapchat may quote $200,000 for an AR lens, but not on a premium day,” he stated. “Snapchat is very flexible to negotiate media investments with agencies, and I like that.”

According to a Snapchat spokesperson, the base price for a 3D lens running up to 12 months is $300,000. However, the final price depends on if the lens is based on audience impressions or a national takeover on a premium day.

While the AR lenses are not necessarily driving sales for featured brands, users are completely engaged with lenses. Featured lenses are widely shared among users, and screenshots of particularly popular, interesting, or funny lenses end ups shared on other social media platforms.

Even if the lens is being mocked, that still leads to impressions since ultimately the ad is being spread when people send Snaps to friends and feature lenses in Snapchat Stories.

Right now, Snapchat is doing all the engineering for AR lenses. Agencies provide the ad assets and Snapchat creates the lens. Future plans involve opening up creation to select brands, as Spiegel announced in November.

Snapchat is testing a pilot program with Lens Studio, a self-service toolkit allowing advertisers to create their own lenses in as little as an hour. Eventually Snap plans on offering the AR toolkit to advertisers for free, but for now it’s only available to top clients.

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Business Marketing

Pantone’s 2018 color of the year (that you’ll see everywhere now): Ultra Violet

(MARKETING NEWS) Check out the Pantone color choice for 2018, and prepare to see it splashed across the internet and in print.

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pantone 2018

Much ado about a hue. Over the past year, Pantone encouraged us to reconnect with nature and once another through the promotion of Greenery, the fresh yellow-green color of 2017. It’s now time to take our personal and business potentials to a whole other level, as inspired by Ultra Violet, PANTONE 18-3838, which is the 2018 Color of the Year.

Now technically, Ultra Violet isn’t a shade of purple as the Pantone color square suggests. In fact, Ultra Violet is a spectrum of light waves that can’t be detected by the human eye in natural circumstances. But that’s kind of the point. Pantone purposefully selected this color to encourage inventiveness and imagination.

The color purple has long represented individuality and artistic expression. Think Prince, David Bowie and Jimi Hendrix. When Ultra Violet was dubbed the iconic color of 2018, this symbolism was not overlooked. They are using Ultra Violet, a blue-based purple, to encourage individuals – and companies – to push boundaries and blaze their own trail.

Ultra Violet can have mystical and spiritual undertones, too. It’s been associated with mindfulness practices such as meditation, which can be a way to detach from today’s non-stop, information overloaded environment.

As a reflection of this new Color of the Year, we will likely see bright nail polishes, funky home décor, and vibrant fashion bring Ultra Violet into the marketplace. However, while material goods and designer’s color schemes are splashed with this dramatic shade of purple, Pantone encourages brands to use this color to inspire consumers to push for a better, and brighter future.

“The Pantone Color of the Year has come to mean so much more than ‘what’s trending’ in the world of design; it’s truly a reflection of what’s needed in our world today,” said Laurie Pressman, vice president of the Pantone Color Institute.

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Business Marketing

Which social media platform will dominate for marketing in 2018?

(SOCIAL MEDIA) Which of the many social media networks will rule as the top social network marketing platform in 2018?

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social media sales engagement

If you’re still Tweeting to market your business or product, you’re way behind the curve.

Most social media influencers think Instagram is where it’s at, according to new research from content marketing firm Hashoff. A survey of 414 influencers in the business-to-consumer market found 93 percent of influencers focused a majority of their marketing efforts on Instagram this year and another 82 percent expect that to carry over to 2018.

Facebook is the secondary point of focus, as 16.5 percent of surveyed influencers devoted most of their time to timelines in 2017. However, after that, efforts fall below 5 percent for other major social networks such as Twitter, Snapchat and Pinterest.

So why the fondness for Instagram? Most social media influencers (76 percent) said Instagram has the best tools for creators among all the major platforms. It supports pictures and videos, live video streams, encourages consumer interaction and don’t forget about all the editing tools, rainbow face filters aside.

Some survey respondents (13.7 percent) also said Youtube is the best tool for content creators. While it hasn’t been a top focus for influencers over the past couple of years, use is trending upward. For example, in 2017, only 3.2 percent of influencers said Youtube is their No. 1 social media platform for marketing, but in 2018, that percentage is expected to jump to 12.2 percent.

While social media marketing efforts will always vary based on company type, product and content creation bandwidth, if you are starting to plan for 2018, keep tabs on these statistics. They can be a good indication of where consumers are viewing content, and if you are just starting out, knowing where marketing efforts are most worthwhile can save you time, energy and money.

Overall, consumers continue to be attracted to creative, visual representations of products and services, so take some more photos and save your word-based Tweets for another time.

Just because you have 280 characters to market your business doesn’t mean you have to use them. Give the people what they want.

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