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McDonald’s employee asks if customer’s breasts are real

An employee at McDonald’s gave a woman more than she ordered for dinner, when he boldly asked her twice if her breasts were real.

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McDonald’s employee puts foot in mouth

A young couple got quite the shock as they were recently out to dinner at McDonald’s. Jodie Marks, 26, was twice asked by the front counter employee if her breasts were real as she went to pay for her her and her husband’s double cheeseburgers.

Marks said, “The young man gestured toward my chest and said ‘are those real or fake?’ I was dumb founded. He repeated the question again; totally unaware that he was being offensive. It was pretty obvious what he meant.”

She said that there were four people behind her in line, as well as other staff around who were within earshot as well. “I was humiliated because so many people saw and heard,” Marks added.

The couple asked to speak with the manager who, according to Ms. Marks, basically told them that the incident was no big deal. Marks alleges the manager then refused to provide her with the number for the franchise owner.

Conflict is escalated by a manager

“I’m not as upset with (the counter staff’s) behavior, he’s only a kid. It’s the manager and the way she fobbed it off and tried to tell me it wasn’t a big deal. And the running around trying to get to speak to the franchisee,” Marks said.

They were eventually able to speak to the restaurant owner, and were told that the employee has been moved to another area in the store, away from front-counter duties.

Skye Oxenham, McDonald’s spokeswoman, said it a written statement, “We are sorry that this occurred and the restaurant has apologized to the customer. This type of behavior is not tolerated and we are taking the appropriate actions with the employee.”

Lessons for your own company

Businesses of every size are vulnerable, because any brand is only as good as its lowest level employees, so when customers call your service line and are not treated well, your brand is damaged. When someone calls your office and you don’t call back until two days later, the brand is damaged.

While this young employee’s gaffe was forgivable, even by the woman, the manager should have known better, reiterating to all readers that training at all levels is essential, but offering empathy can be the fastest route to repairing any situation.

Tasha Salinas is a staff writer at The American Genius, holding a Bachelor of Arts in Mass Communications and Journalism from Northeastern University. She is an info geek who reads, talks, & thinks way too much. You don't want to know how long it took her to write this bio.

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3 Comments

3 Comments

  1. Tinu

    July 12, 2013 at 10:35 am

    Exactly. A proper apology and a reprimand and we never would have heard about it. And perhaps it’s not a big deal? But if it had been a female employee asking loudly why some guy’s penis was so small? Some ignoramus asking a person from any varieties of cultures about their big nose?

    It is completely backwards to me when people say one insult or another is no big deal, as if the recipient is supposed to just expect to be treated poorly and deal with it.

    • Guest

      August 8, 2013 at 12:38 am

      “Offend one, and they tell a friend who tells a friend and eventually it gets in the paper.. then it costs you sponsors, backers, most customers…”

      Do you honestly think this incident affects McDonald’s bottom line in even the slightest way? Now if there was a consistent problem with crappy McDonald’s employees, maybe they wouldn’t be in business still… oh wait, there are consistent problems with crappy McDonald’s employees for the last 20 years at least and yet, they are still the largest fast food chain in the world. Weird.

  2. doodlebug2222

    August 4, 2013 at 2:48 am

    Employees need to be reminded they are not there to become friends with the customer, nor join in friendly conversation or banter. They are there to serve the customer.. by being attentive, take their order, ensure the order is correct and the financial part of the transaction goes well.

    Customers are not there to answer their questions unrelated to the order – and personal questions such as this, are not necessary and yes – the Manager needs to handle it quickly and offer an apology.

    People seem to think because these are small amounts of money changing hands, rather then millions – it is okay to be rude, offensive and no big deal. But it’s not about the amount of funds or the power of the purchaser – it is understanding that …. it all adds up.

    Offend one, and they tell a friend who tells a friend and eventually it gets in the paper.. then it costs you sponsors, backers, most customers and > potential millions. Ripple effect..

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Business News

Age discrimination lawsuits are coming due to the pandemic – don’t add to the mess

(BUSINESS NEWS) Age discrimination is spreading despite intentions to help, and employers need to know how to proceed in this unprecedented era.

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Ageism void

Before the pandemic, age discrimination was prevalent in workplaces. The EEOC reports that in 2018, about 6 out of 10 workers aged 45 years and older say they experience discrimination on the job.

A 2015 survey found that 75% of older workers found age an obstacle in job hunting. COVID-19 made the situation much worse.

Not only do older workers deal with discrimination, but they are at a higher risk of developing serious complications from the virus. According to the Society for Human Resource Management, older workers were hit the hardest by job loss during the pandemic, which is unusual during a recession. As offices reopen, employers need to be careful to avoid age discrimination in rehiring.

Lawyers expect age discrimination lawsuits to increase.

Last September, Harris Meyer published an article in the ABA Journal that predicted a “flood of age discrimination lawsuits” from the pandemic. Employers who have good intentions by keeping older employees out of the workplace to protect their health are still guilty of age discrimination.

What can employers do to avoid age discrimination?

It may be fine line between making sure you don’t discriminate based on age while offering ADA accommodations. The first thing employers should do is to know what laws apply based on their location. Some states exempt employees over 65 from returning to the workplace out of safety fears, meaning that those employees can still get unemployment. Other states are cutting benefits if employees don’t return to work, regardless of age.

There are some jurisdictions that have passed legislation about which workers have the right to be recalled. Next, review your own policies and agreements with laid off and terminated employees. You may want to consult legal counsel to make sure you’re covering your bases.

As you rehire, whether you’re bringing back former employees or hiring new team members, do not make hiring decisions based on age. Keep good documentation about your decisions to terminate certain employees. If you are citing poor performance, make sure to have a record of that. Don’t terminate older employees who have bigger salaries just because of lower sales. Monitor your words (and that of your hiring team) to avoid bias in hiring and firing.

Provide accommodations or not?

According to the SHRM, “Workers age 40 and older are protected from bias by the Age Discrimination in Employment Act; however, that law doesn’t require employers to make accommodations for safety concerns.”

Still, employers can provide flexibility for workers, but it largely depends on the type of job. Reaching an accommodation for an office worker will be much easier than accommodating a sanitation worker.

Employers should assume that workers aged 40 and older can return to work. When the need for help is raised by the employee, enter negotiations for accommodations. Don’t initiate the conversation, and absolutely avoid any references to age.

Know that the environment may change as the pandemic continues to affect workers.

Be thoughtful about your hiring practices moving forward to avoid costly litigation from age discrimination.

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Business News

Missing office culture while working remotely? This tool tries to recreate it

(BUSINESS NEWS) This startup just released new software to help you reproduce the best parts of in-person office interactions while you work from home.

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Loop Team product page, trying to create an office culture experience remotely.

Are you over working from home? Feeling disconnected from your co-workers? Well look no further: The startup Loop Team just released a tool that reproduces the office culture experience virtually.

“We’ve looked at a lot of the interactions that happen when you’re physically in an office — the visual communication, the background conversations, the hallway chatter,” said Loop Team’s founder and CEO Raj Singh in an interview with TechCrunch. “[W]e built an experience that effectively is a virtual office. And so it tries to represent the best parts of what a physical office experience might be like, but in a virtual form.”

Singh’s company, founded pre-COVID, is posed as a solution to feeling “out of the loop” while working remotely. During the pandemic, where virtually all of us are working from home, this technology is needed more than ever.

How it works is by essentially recreating an office experience on a virtual platform. Somewhere between Zoom and Slack with some added features, Loop Team lets you know who’s free to chat, who’s in meetings, and allows you to have private discussions using audio, video, and screen share. It’s ideal for working on projects together.

Loop’s layout is unique in the sense that it is designed to show you conversations in a clear, direct way – exposing relevant items and hiding the rest. Also, employees who miss meetings have the ability to review what they missed, making it perfect for companies that hire across time zones.

The platform was made available December 1st free of charge, but Singh is hoping to introduce a paid version next year. Pricing will likely reflect team size and should remain free for teams of 10 or less.

I’m a big fan of software that allows you to feel closer and more connected to your co-workers. Do I think anything will ever compare to a true, in-person office experience? Definitely not. That being said, I value this kind of progress, especially since I don’t think office culture en mass will make a return any time soon, regardless of vaccinations.

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Business News

What’s DMT and why are techies and entrepreneurs secretly taking the drug?

(BUSINESS) The tech world and entrepreneur world are quietly taking a psychadellic in increasing numbers – they make a compelling case, but it’s not without risks.

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DMT

Move over tortured artists and festival-goers, psychedelics aren’t just for you anymore. An increasing number of professionals in Silicon Valley swear by “microdosing” psychedelic substances such as lysergic acid diethylamide(LSD) in efforts to heighten creativity and drive innovative efforts.

This probably isn’t a shock to anyone following trends in tech and startups, particularly the glorification of the 8-trillion hour workweek (#hustle). But business owners, entrepreneurs, and technologists are also turning to other hallucinogens to awaken higher levels of consciousness in hopes of influencing favorable business results.

Dimethyltryptamine (DMT) is growing in popularity as business leaders and creatives flock to Peru or mastermind retreats to ingest the drug. It exists in the human body as well as other animals and plants. In his book DMT: The Spirit Molecule, Dr. Rick Strassman says “this ‘spirit’ molecule provides our consciousness access to the most amazing and unexpected visions, thoughts and feelings. It throws open the door to worlds beyond our imagination.”

The substance is commonly synthesized in a lab and smoked, with short-lived effects (between five to 45 minutes, however, some say it lasts for hours).

Traditionally, however, it is extracted from various Amazonian plant species and snuffed or consumed as a tea (called ayahuasca or yage). The effects of DMT when consumed in this manner can last as long as ten hours. Entrepreneurs are attracted to the “ayahuasca experience” for its touted ability to provide clarity, vision and inventiveness.

Physical effects are said to include an increase in blood pressure and a raised heart rate. Users report gastrointestinal effects when taken orally, commonly referred to as the “purge.” The purging can include vomiting or diarrhea, which makes for interesting conversation at the next company whiteboarding session.

Users are subject to dizziness, difficulty regulating body temperature, and muscular incoordination. Users also risk seizures, respiratory failure, or falling into a coma.

DMT can interfere with medications or foods, a reason why many indigenous tribes that work with it also follow specific dietary guidelines prior to ingestion. Not paying attention to diet or prescription medication prior to consuming ayahuasca or DMT can lead to the opposite of the intended effect, potentially even causing trauma or death.

So why the hell are people putting themselves through this ordeal?

Many claim profound mental effects, often experiencing a transformative occurrence that provides clarity and healing. Auditory and visual hallucinations are common, with reports of geometric shapes and sharp, bold colors. Many report intense out-of-body experiences, an altered sense of time and space or ego dissolution (“ego death”).

Studies have indicated long-term effects in people who use DMT. Some report a reduction in symptoms of depression or anxiety.

Subjects in an observational study showed significant reductions in stress after participating in an ayahuasca ceremony, with effects lasting through the 4-week follow-up period.

Subjects also showed improvements in convergent thinking that were still evident at the 4-week follow up. People who consume DMT generally chronicle improvements in their overall satisfaction of life, and claim they are more mindful and aware after the experience.

It’s important to note that dying from ayahuasca is rarely reported, but that doesn’t rule out the risk. It’s also illegal in the states, explaining why groups flock to Peru to visit licensed ayahuasca retreats or why technologists buy DMT on the dark web to avoid detection.

For those considering a DMT journey (and we don’t recommend it based on the illegal nature and health risks), it’s critical to gain a full understanding of the potential risks prior to consumption.

For more reading:

This story was first published here in June, 2019.

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