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McDonald’s employee asks if customer’s breasts are real

An employee at McDonald’s gave a woman more than she ordered for dinner, when he boldly asked her twice if her breasts were real.

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McDonald’s employee puts foot in mouth

A young couple got quite the shock as they were recently out to dinner at McDonald’s. Jodie Marks, 26, was twice asked by the front counter employee if her breasts were real as she went to pay for her her and her husband’s double cheeseburgers.

Marks said, “The young man gestured toward my chest and said ‘are those real or fake?’ I was dumb founded. He repeated the question again; totally unaware that he was being offensive. It was pretty obvious what he meant.”

She said that there were four people behind her in line, as well as other staff around who were within earshot as well. “I was humiliated because so many people saw and heard,” Marks added.

The couple asked to speak with the manager who, according to Ms. Marks, basically told them that the incident was no big deal. Marks alleges the manager then refused to provide her with the number for the franchise owner.

Conflict is escalated by a manager

“I’m not as upset with (the counter staff’s) behavior, he’s only a kid. It’s the manager and the way she fobbed it off and tried to tell me it wasn’t a big deal. And the running around trying to get to speak to the franchisee,” Marks said.

They were eventually able to speak to the restaurant owner, and were told that the employee has been moved to another area in the store, away from front-counter duties.

Skye Oxenham, McDonald’s spokeswoman, said it a written statement, “We are sorry that this occurred and the restaurant has apologized to the customer. This type of behavior is not tolerated and we are taking the appropriate actions with the employee.”

Lessons for your own company

Businesses of every size are vulnerable, because any brand is only as good as its lowest level employees, so when customers call your service line and are not treated well, your brand is damaged. When someone calls your office and you don’t call back until two days later, the brand is damaged.

While this young employee’s gaffe was forgivable, even by the woman, the manager should have known better, reiterating to all readers that training at all levels is essential, but offering empathy can be the fastest route to repairing any situation.

Tasha Salinas is a staff writer at The American Genius, holding a Bachelor of Arts in Mass Communications and Journalism from Northeastern University. She is an info geek who reads, talks, & thinks way too much. You don't want to know how long it took her to write this bio.

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3 Comments

3 Comments

  1. Tinu

    July 12, 2013 at 10:35 am

    Exactly. A proper apology and a reprimand and we never would have heard about it. And perhaps it’s not a big deal? But if it had been a female employee asking loudly why some guy’s penis was so small? Some ignoramus asking a person from any varieties of cultures about their big nose?

    It is completely backwards to me when people say one insult or another is no big deal, as if the recipient is supposed to just expect to be treated poorly and deal with it.

    • Guest

      August 8, 2013 at 12:38 am

      “Offend one, and they tell a friend who tells a friend and eventually it gets in the paper.. then it costs you sponsors, backers, most customers…”

      Do you honestly think this incident affects McDonald’s bottom line in even the slightest way? Now if there was a consistent problem with crappy McDonald’s employees, maybe they wouldn’t be in business still… oh wait, there are consistent problems with crappy McDonald’s employees for the last 20 years at least and yet, they are still the largest fast food chain in the world. Weird.

  2. doodlebug2222

    August 4, 2013 at 2:48 am

    Employees need to be reminded they are not there to become friends with the customer, nor join in friendly conversation or banter. They are there to serve the customer.. by being attentive, take their order, ensure the order is correct and the financial part of the transaction goes well.

    Customers are not there to answer their questions unrelated to the order – and personal questions such as this, are not necessary and yes – the Manager needs to handle it quickly and offer an apology.

    People seem to think because these are small amounts of money changing hands, rather then millions – it is okay to be rude, offensive and no big deal. But it’s not about the amount of funds or the power of the purchaser – it is understanding that …. it all adds up.

    Offend one, and they tell a friend who tells a friend and eventually it gets in the paper.. then it costs you sponsors, backers, most customers and > potential millions. Ripple effect..

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Business News

Bay Area co-living startup strands hundreds of renters at dire time

(BUSINESS NEWS) They’re blaming COVID for failing as a co-living space, but it looks like trouble was well established even before now.

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Person packed a bag and walking away from co-living space.

Over the last few years, “co-living” startups have become increasingly common in tech-rich cities like San Francisco. These companies lease large houses, then rent individual bedrooms for as much as $2,000 per month in hopes of attracting the young professionals who make up the tech industry. Many offer food, cleaning services, group activities, and hotel-quality accommodations to do so.

But the true value in co-living companies lies in their role as a third party: Smoothing over relations, providing hassle free income to homeowners and improved accountability to tenants… in theory, anyway. The reality has proved the opposite can just as easily be true.

In a September company email, Bay Area co-living startup HubHaus released a statement that claimed they were “unable to pay October rent” on their leased properties. Hubhaus also claimed to have “no funds available to pay any amounts that may be owed landlords, tenants, trade creditors, or contractors.”

This left hundreds of SF Bay Area renters scrambling to arrange shelter with little notice, with the start of a second major COVID-19 outbreak on the horizon.

HubHaus exhibited plenty of red flags leading up to this revelation. Employees complained of insufficient or late payment. The company stopped paying utilities during the spring, and they quietly discontinued cleaning services while tenants continued to pay for them.

Businesses like HubHaus charge prices that could rent a private home in most of the rest of the country, in exchange for a room in a house of 10 or more people. PodShare is a similar example: Another Bay Area-based co-living startup, whose offerings include “$1,200 bunk beds” in a shared, hostel-like environment.

As a former Bay Area resident, it’s hard not to be angry about these stories. But they have been the unfortunate reality since long before the pandemic. Many urbanites across the country cannot afford to opt out of a shared living situation, and these business models only exacerbate the race to the bottom of city living standards.

HubHaus capitalized on this situation and took advantage of their tenants, who were simply looking for an affordable place to live in a market where that’s increasingly hard to find.

They’ve tried to place the blame for their failure on COVID-19 — but all signs seem to indicate that they had it coming.

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Las Vegas’ largest dispensary gets massive Infinity Wall expansion

(BUSINESS NEWS) Las Vegas’s largest dispensary is getting a big, expensive makeover, thriving while other brick-and-mortar shops are struggling.

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Planet 13, Las Vegas's largest dispensary, set to get a huge expansion.

Have you ever heard of an Infinity Wall? If I were you, I’d check it out right now because it’s utterly mesmerizing.

An 80-foot version of this wall is just one of the new features that Planet 13 (or The Company) announced it will be implementing in Las Vegas’ largest dispensary, The SuperStore, this past Monday. In addition to the futuristic entertainment feature (I honestly can’t get over that thing), they will be doubling the sales floor and expanding the dispensary to ~23,000 sq. ft. For reference, the entire Planet 13 SuperStore complex is 112,000 sq.ft.

Why expand an already massive dispensary during a pandemic, when most brick and mortar stores are suffering? Well, according to Larry Scheffler, Co-CEO of Planet 13, The Superstore is actually thriving beyond belief.

“We are achieving record sales even with Las Vegas at ~50% tourist occupancy. As Las Vegas returns to normal and this industry continues to grow, we anticipate that this will be first of many expansions we will undertake to keep up with demand.”

The expansion adds 40 points of sale to uphold the outstanding customer service reputation Planet 13 has. If you do have to wait, you have a state-of-the-art entertainment system to enjoy. It’s win-win for any and all visitors.

The CapEx cost of the expansion between is $1.5 – $2.5 million. The project is expected come to completion by the end of Q1 2021.

Las Vegas has become a sort of cannabis mecca. After all, it’s home to MJBizCon, the industry’s largest networking event attended by thousands from around the world. And the popularity and overall acceptance makes it an easy choice for any cannabis aficionados. The SuperStore, like most things in Las Vegas, is huge, glamorous, and caters to tourists.

I have no doubt that when the city bounces back from the pandemic, this new-and-improved dispensary will be a must-visit destination.

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Business News

The future of work from home will be a hybrid, says Google CEO

(BUSINESS NEWS) Google is looking to adapt a more flexible, long-term hybrid work model for their employees, which includes partially working from home and partially being on-site.

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Work from home woman at a laptop.

Google, the world’s largest search engine company (yes I know they do other things), is positing that the corporate office will look completely different post-COVID-19.

In September Google’s CEO, Sundar Pichai said that the organization was making changes to its offices that would better support employees in the future. This includes “reconfiguring” office spaces to accommodate “on-sites”, days when employees who regularly work from home will come into the workplace. The move comes after Google was one of the first major tech companies to announce that employees could possibly work from home through next summer.

“I see the future as definitely being more flexible,” Pichai said during a video interview for Time 100, “We firmly believe that in-person, being together, having that sense of community, is super important for whenever you have to solve hard problems, you have to create something new,” he said. “So we don’t see that changing, so we don’t think the future is just 100% remote or something.”

It was reported that Google’s decision to work remotely into mid-2021 was originally in part to help employees whose children might be learning remotely during the coronavirus pandemic. Pichai said that several factors went into the decision, stating that improving productivity was a major concern.

“Early on as this started, I realized it was going to be a period of tremendous uncertainty, so we wanted to lean in and give certainty where we could,” Pichai said. “The reason we made the decision to do work from home until mid of next year is we realized people were trying hard to plan… and it was affecting productivity.”

Pichai also mentioned that the decision would help the firm embrace the reality that remote working wasn’t going anywhere once things returned to normal. A recent survey at Google found that 62% of employees felt they only need to be in the office on occasion, while 20% felt they didn’t need to be in the office whatsoever. While the work from home trend had already been growing over the past several years, the pandemic accelerated that movement greatly.

With housing costs surging in the San Francisco area, where Google headquarters resides, many employees have been forced to move outside of the city to afford a mortgage. This caused many to commute long hours into the office, something Pichai realized was a problem.

“It’s always made me wonder, when I see people commuting two hours and away from their families and friends, on a Friday, you realize they can’t have plans,” Pichai said. “So I think we can do better.”

It’s too early to tell whether or not Pichai’s vision of a “hybrid model” will be adopted by other companies when the pandemic ends. One thing is for certain though—work will never be what is pre-COVID-19.

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