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Restaurant lays off all employees via text message

Text message may be an effective method for telling someone you’re running late, but is it a fair tool to use when firing an entire staff? Let’s look at both sides of this story.

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Using text message to communicate with staff

It is increasingly common for people to text their boss that they’re running late, they’re sick, they need something, or they have a question, but you don’t hear all to often of mass layoffs done over text messaging, which is exactly what WFTV.com reports has taken place at Barducci’s Italian Bistro in Winter Park, Florida.

With what employees say was no notice, restaurant owner Gregory Kennedy texted all employees, “I unfortunately need to inform you that I have been forced to close Barducci’s effective immediately.” Staff members say they are all still owed final paychecks.

WFTV says they repeatedly attempted to call the owner who did not respond until they attempted to text him. His text response to the station was, “Unfortunately businesses are forced to close across Orlando every day especially in the restaurant sector. I am working to resolve issues including final paychecks as quickly as possible.”

Customers and employees are upset

While some customers are likely upset that their favorite local spot has closed it’s doors, others had actually purchased coupons through Groupon and have asserted through social networks that they don’t know what to do now that they’re out the money.

According to WFTV, Groupon has responded by offering a full refund to any person who had purchased a coupon in advance, which is typically what the company’s standard response is when companies go out of business.

One employee called the move immoral, saying it is cowardice. “I think we all deserve our compensation for money he’s already made from us,” she said.

Playing devil’s advocate

While it is easy to roll your eyes and feel anger at the restaurant owner, thinking you would never do that if you were a business owner, take pause for a moment. Imagine you’ve poured your life into this one restaurant and it is your everything – you wake up to it and go to sleep with it on your mind every night. You’ve sought ways to make each dish even better and reach new customers, living out your dream. But like many other businesses, sometimes that dream ends and it can be somewhat abrupt. That has to be painful. Wouldn’t you want to pull your limbs into your turtle shell and hide forever?

Most criticize the business owner for his chosen method of communication, and while there were clearly better alternatives, it appears to be missed that someone is clearly emotional about the loss of their business, their source of income, their dream. Perhaps he came to open his restaurant that morning and the bank had seized the property and there were locks on the door – text messaging could be the most effective way to quickly tell everyone there is no restaurant to go to, so don’t bother getting ready. It could have been in that emotional moment he texted his team.

While text messaging is insensitive, it is unclear whether or not this was the standard communication method for the entire team – if this is how they’ve all communicated for the past few years, why would anyone change the path now?

Analysis of this learning moment for all

This is, however, a learning moment for all. This business owner likely knew the house of cards was falling and could have offered warnings to team members, perhaps having a team meeting expressing that there are struggles and the owner could assert he is doing everything he can to keep the business afloat. When the doors were to close, it would have been less of a surprise, even if done by text.

Alternatively, if text is the only way the owner could muster to communicate, it could have been a series of texts that read more along the lines of, “You guys have done such amazing work and because of your dedication, we lasted longer than we ever would have. That’s why it pains me to inform you that effective immediately, Barducci’s is closed and we are all out of a job. I am working to resolve your final paycheck and will update you tomorrow regarding the status. I apologize that I wasn’t able to do more and this is with a heavy heart I am messaging you all. I also apologize for using text, but losing my business and my dream is crushing and I know you share in that feeling with me. Please let me know if you’d like me to write a letter of recommendation for you or call your next employer, because you are all like family.”

Setting expectations, emoting, relating, and apologizing are critical in this type of situation, even if text message is the chosen form of communication. Most other forms of communication are superior, and in this case, having a friend call all employees so a voice could explain and set expectations would have been better.

It is unfair to crucify this business owner, even though all in the situation are hurting. From every angle, a business closing is a bad scenario and one no one wants and many people fail to deal with perfectly as emotions rule their reactions.

Marti Trewe reports on business and technology news, chasing his passion for helping entrepreneurs and small businesses to stay well informed in the fast paced 140-character world. Marti rarely sleeps and thrives on reader news tips, especially about startups and big moves in leadership.

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4 Comments

4 Comments

  1. bobledrew

    July 15, 2013 at 2:19 pm

    Great post, Marti. When I shared this on my company FB page, I said that a key to writing great stuff is going beyond the easy answers, and your post does that really well. Yes, this should not be anyone’s idea of a best practice. But there’s more to this than just shouting “FAIL!”

  2. LukeandMyriah Walker

    August 16, 2013 at 11:47 am

    Great post! I appreciate it when someone in the media can see both sides and report fairly. All around good reporting. -Luke “Sky” Walker – Keller Williams Elite

  3. Ro Reed

    August 17, 2013 at 8:26 am

    Talk about “fair and balanced”… nicely done, Martin. I couldn’t help but think your proposed text should be shared on Facebook (like all those recipes we’re asked to “Post to Timelines so they aren’t lost”) as it might serve one well at some point in the future.

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Business News

Wal-mart can’t keep up even with fresh online technology

(BUSINESS NEWS) Wal-mart had hoped to keep online retailers from encroaching on their turf with AI assisted shopping start up Jetblack, but unfortunately that didn’t work.

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Wal-Mart’s exclusive delivery service, JetBlack, is no more. What’s the deal?

Wal-Mart’s acquired start-up, JetBlack, had an interesting challenge: getting affluent New Yorkers to purchase goods from Wal-Mart, instead of other places. Now, about two years after its initial launch, JetBlack has been shut down. So, what’s the deal?

JetBlack was a delivery service with an interesting twist: it utilized AI to respond to text message requests. For instance, users could send a text like “I need more toilet paper” and drawing from initial information input into the system, past experiences, and the occasional “professional shopper,”, JetBlack would hook the user up with a delivery.

The AI could also give suggestions if users asked questions. Don’t want to shop for your niece’s birthday present? No problem, JetBlack would give you ideas of what to purchase and then deliver the gift to your door, gift-wrapped and everything.

By increasing the convenience of the shopping experience, Wal-Mart hoped to use JetBlack to lure wealthy households back to buying from Wal-Mart. Membership fees were $50 a month, which seems steep, but Wal-Mart asserts it was actually losing about $15,000 per member on a yearly basis. Awkward.

So, what went wrong?

Part of the problem might be just how much work went into a small percentage of customers. For instance, it took effort to get new users onboarded. Best case scenario, this was a phone call to tackle basic needs and interests, but users could also opt to have employees visit their home and assess their preferences in person. (It’s also incredibly creepy, but hey, at least there’s additional convenience?) Point is, these personal touches aren’t exactly sustainable for a growing market.

It also might just be that Wal-Mart wasn’t really skilled at putting this newly acquired start-up to work. An interview with Business Insider reveals that the ordeal, while expensive, also served as a massive learning process.

While JetBlack has ended its current run (and lost a number of employees in the process), the technology developed by the company will live on. In fact, Wal-Mart is going to try to strengthen their infrastructure and hopefully integrate JetBlack’s texting and AI capabilities in a wider release. Who knows, maybe in the future, more of us will be able to send off a text to have someone else take on the challenge of purchasing our niece’s birthday present.

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Business News

How remote work has changed over the last decade

(BUSINESS NEWS) let’s reflect on how remote working and telecommuting has changed in recent years and look to how it will continue to change in the 2020s.

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As someone who often works remote, it’s interesting to see how much that means for work has evolved. The increase in commonality has been steady, and shows no signs of slowing down. Go Remotely has developed an insightful graphic showing the changes in trends regarding remote work over the years.

“For decades, the established economy dictated that you should pick one job, visit the same office for the next 40 years, and then retire,” reads the graphic’s intro. “However, recent remote working stats suggest the working world might be in for some revolutionary changes.”

From there, the graphic is broken down into five facets: Flexible Workspace Policy, Entrepreneurial Minds, Telecommuting is a Growing Trend, The Role of Companies in the Remote Working World, and The Future of Telecommuting.

With Flexible Workspace Policy, its suggested that telecommuting could be a solution for costly issues including lack of productivity caused by employee distractions, health problems, etc. It is said that employers lose $1.8 trillion annually due to these issues.

The end of 2018 found 35 percent of the US workforce working remotely. This is only expected to climb. Ten percent of employees don’t know if their company offers flexible work policies (this is something to check into!)

Bills and laws for virtual jobs passed by governments reflect the need for accessibility, economic stability, and emigration concerns. Companies with flexible work policies have reported seeing increases in productivity and profits. (Funny those both start with pro, no?)

With Entrepreneurial Minds, a few interesting things found include: remote workers are less likely to take off if they are sick, the majority reports better productivity when working alone, the majority reported lower stress levels. However, there is a problem with not being able to unplug after work which is an issue for some.

Telecommuting is a Growing Trend finds that there has been a seven percent increase between 2012 and 2016, with the majority (80-100 percent) reporting they work remotely. Industries seen embracing remote work include: transportation, computer/information systems/mathematical, arts/design/entertainment/sports/media, finance/insurance/real estate, law or public policy, community/social services, science/engineering/architecture, manufacturing or construction, healthcare, education/training/library, and retail.

The Role of Companies in the Remote Working World finds that the pros to hiring remote workers includes: finding talent outside of your geographic area, improves retention on work/life balance, increases productivity by decreasing commute time, and saves money by requiring less office space. The cons include lack of timeliness when it comes to receiving information from employers.

Finally, the Future of Telecommuting suggests that in 2020 the US mobile worker population will surpass 105 million (and will account for 72 percent of the US workforce). Hiring managers predict that telecommuting will increase tremendously, most skills will become even more niche over the next decade, and many think that 38 percent of their full-time workers will be working remotely in the next decade.

How do you feel about the increase in remote working and telecommuting?

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Business News

ClickUp team productivity app is gorgeous and wildly efficient

(BUSINESS NEWS) Seeking to improve your productivity and speed up your team, ClickUp is an inexpensive option for those obsessed with efficiency.

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Back again to obsess over productivity apps – ClickUp, is a project management tool seeking to knock the frustration out of PM. It’s getting some good reviews, so I gave it a try for a week by setting up my current job search as a project and getting a feel for the app. And as you’ve read in my other reviews, we will address features and design.

On the feature front, ClickUp offers a pretty standard set up of tools for a productivity app. What stands out first and foremost are the status options. In general, most productivity statuses are simple: not started, started, in progress, done, etc.

But ClickUp lets you set up custom statuses that match your workflow.

For example, if you’re doing instructional design projects, you may assign projects based on where they are flowing in an ADDIE model, or if you are a Realtor, you may have things cataloged by sold, in negotiation, etc.

Customization is king and custom status is the closest you get to building your own app. And if you like it simple, you don’t have to customize it. The assigned comments feature lets you follow up on specific comments that originate action items – which is useful in team collaborations.

You can also assign changes to multiple tasks at once, including changing statuses (I would bulk assign completion tasks when I finished applications that I did in batches). There a lot of features here, but the best feature is how the app allows you to toggle on and off features that you will or won’t use – once again, customization is front and center for this platform.

In terms of design and intuive use, ClickUp nailed it.

It’s super easy to use, and the concept of space is pretty standard in design thinking. If your organization uses Agile methodology, this app is ready for you.

In terms of view, you can declutter the features, but the three viewing modes (list, box, and board) can help you filter the information and make decisions quickly depending on what role you have on a board or project. There is also a “Me” board that removes all the clutter and focuses on your tasks – a great way to do focused productivity bursts. ClickUp describes itself as beautifully intuitive, and I can’t disagree – both the web app and mobile app are insanely easy to use.

No complaints here.

And the horizon looks good for ClickUp – with new features like image markup, Gannt charts (!!!!!! #nerdalert), and threaded comments for starts.

This application is great, and it’s got a lot of growth coming up to an already rich feature base. It’s free with 100MB of storage, but the $5 fee for team member per month that includes team onboarding and set up (say you’re switching from another platform) and Dropbox/Google Docs integration? That’s a bargain, Charlie.

ClickUp is on the way up and it’s got it all – features, a beautifully accessible UI, relentless customization, and lot of new and upcoming features. If you’re into the productivity platform and you’re looking for a new solution for your team, go check it out.

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