Connect with us

Business News

Restaurant lays off all employees via text message

Text message may be an effective method for telling someone you’re running late, but is it a fair tool to use when firing an entire staff? Let’s look at both sides of this story.

Published

on

fired by text

fired by text

Using text message to communicate with staff

It is increasingly common for people to text their boss that they’re running late, they’re sick, they need something, or they have a question, but you don’t hear all to often of mass layoffs done over text messaging, which is exactly what WFTV.com reports has taken place at Barducci’s Italian Bistro in Winter Park, Florida.

With what employees say was no notice, restaurant owner Gregory Kennedy texted all employees, “I unfortunately need to inform you that I have been forced to close Barducci’s effective immediately.” Staff members say they are all still owed final paychecks.

WFTV says they repeatedly attempted to call the owner who did not respond until they attempted to text him. His text response to the station was, “Unfortunately businesses are forced to close across Orlando every day especially in the restaurant sector. I am working to resolve issues including final paychecks as quickly as possible.”

Customers and employees are upset

While some customers are likely upset that their favorite local spot has closed it’s doors, others had actually purchased coupons through Groupon and have asserted through social networks that they don’t know what to do now that they’re out the money.

According to WFTV, Groupon has responded by offering a full refund to any person who had purchased a coupon in advance, which is typically what the company’s standard response is when companies go out of business.

One employee called the move immoral, saying it is cowardice. “I think we all deserve our compensation for money he’s already made from us,” she said.

Playing devil’s advocate

While it is easy to roll your eyes and feel anger at the restaurant owner, thinking you would never do that if you were a business owner, take pause for a moment. Imagine you’ve poured your life into this one restaurant and it is your everything – you wake up to it and go to sleep with it on your mind every night. You’ve sought ways to make each dish even better and reach new customers, living out your dream. But like many other businesses, sometimes that dream ends and it can be somewhat abrupt. That has to be painful. Wouldn’t you want to pull your limbs into your turtle shell and hide forever?

Most criticize the business owner for his chosen method of communication, and while there were clearly better alternatives, it appears to be missed that someone is clearly emotional about the loss of their business, their source of income, their dream. Perhaps he came to open his restaurant that morning and the bank had seized the property and there were locks on the door – text messaging could be the most effective way to quickly tell everyone there is no restaurant to go to, so don’t bother getting ready. It could have been in that emotional moment he texted his team.

While text messaging is insensitive, it is unclear whether or not this was the standard communication method for the entire team – if this is how they’ve all communicated for the past few years, why would anyone change the path now?

Analysis of this learning moment for all

This is, however, a learning moment for all. This business owner likely knew the house of cards was falling and could have offered warnings to team members, perhaps having a team meeting expressing that there are struggles and the owner could assert he is doing everything he can to keep the business afloat. When the doors were to close, it would have been less of a surprise, even if done by text.

Alternatively, if text is the only way the owner could muster to communicate, it could have been a series of texts that read more along the lines of, “You guys have done such amazing work and because of your dedication, we lasted longer than we ever would have. That’s why it pains me to inform you that effective immediately, Barducci’s is closed and we are all out of a job. I am working to resolve your final paycheck and will update you tomorrow regarding the status. I apologize that I wasn’t able to do more and this is with a heavy heart I am messaging you all. I also apologize for using text, but losing my business and my dream is crushing and I know you share in that feeling with me. Please let me know if you’d like me to write a letter of recommendation for you or call your next employer, because you are all like family.”

Setting expectations, emoting, relating, and apologizing are critical in this type of situation, even if text message is the chosen form of communication. Most other forms of communication are superior, and in this case, having a friend call all employees so a voice could explain and set expectations would have been better.

It is unfair to crucify this business owner, even though all in the situation are hurting. From every angle, a business closing is a bad scenario and one no one wants and many people fail to deal with perfectly as emotions rule their reactions.

Marti Trewe reports on business and technology news, chasing his passion for helping entrepreneurs and small businesses to stay well informed in the fast paced 140-character world. Marti rarely sleeps and thrives on reader news tips, especially about startups and big moves in leadership.

Continue Reading
Advertisement
4 Comments

4 Comments

  1. bobledrew

    July 15, 2013 at 2:19 pm

    Great post, Marti. When I shared this on my company FB page, I said that a key to writing great stuff is going beyond the easy answers, and your post does that really well. Yes, this should not be anyone’s idea of a best practice. But there’s more to this than just shouting “FAIL!”

  2. LukeandMyriah Walker

    August 16, 2013 at 11:47 am

    Great post! I appreciate it when someone in the media can see both sides and report fairly. All around good reporting. -Luke “Sky” Walker – Keller Williams Elite

  3. Ro Reed

    August 17, 2013 at 8:26 am

    Talk about “fair and balanced”… nicely done, Martin. I couldn’t help but think your proposed text should be shared on Facebook (like all those recipes we’re asked to “Post to Timelines so they aren’t lost”) as it might serve one well at some point in the future.

Leave a Reply

Your email address will not be published. Required fields are marked *

Business News

Employers: Lacking remote work options may cause you to lose employees

(BUSINESS NEWS) As a vaccine gets closer to reality, employees are making their remote work preferences known – companies may miss out if they don’t keep up.

Published

on

Black man doing remote work at an in-home desk and laptop setup while talking on the phone.

COVID-19 transformed the workplace by leveraging the home office. Working from home isn’t easy, but I feel privileged to have the opportunity. Not everyone has that luxury. As promises of an effective vaccine suggest an end to the pandemic, it’s time to think about the future of remote work. Owl Labs recently released its 4th annual State of Remote Work. This information can help business leaders support workers by understanding trends in remote work.

How do employees feel about remote work?

Obviously, the pandemic is the force behind the push to telecommute. According to Owl Labs’ survey, 70% of full-time workers are working from home. Working remotely saves workers 40 minutes every day on their commute. The survey reports that people are saving about $500 each month by working from home. Working from home is keeping people from getting sick, but it’s also adding to their quality of life. Here are a few of the other findings:

  • 77% of respondents agree that working from home after Covid-19 would make them happier
  • 1 in 2 people won’t return to jobs that don’t offer remote work after Covid-19
  • Almost 25% of employees are willing to take a pay cut to work remotely some or all the time
  • 1 in 2 people would move if they could work from home all or most of the time

To retain top talent, employers may need to rethink their attitudes about remote work

Before COVID-19, many employers were concerned about productivity from remote workers. The attitude seems to be that if you’re not in the office, you won’t be as focused. The Owl Labs’ survey found that 75% of the respondents were the same or more productive from home under COVID-19. Granted, 44% of the respondents didn’t want to get dressed up for video meetings, but they were still productive. One in 5 people worked more while working from home.

Remote work may decline as the pandemic ends, but workers want that flexibility. Employers who aren’t aware of what their workers need will lose out to other organizations. Remote work can increase diversity and give you options to retain your best team members. Keep up with the changing landscape of work to understand how to support your employees.

Continue Reading

Business News

Inflation is coming to big brand goods, how small business can keep up

(BUSINESS NEWS) Big brands providing everyday goods are raising prices—take note, smaller producers, to determine if you need to follow suit for inflation.

Published

on

Woman holding a package of toilet paper, affected by inflation.

Procter & Gamble and Coca-Cola are two of the mega-corporations that have said they are raising prices by September due to their own rising commodity costs. Kimberly-Clark has also warned of a “mid-to-high single digit” percentage price hikes to mitigate their own inflated costs in getting commodities.

Coca-Cola has already started to raise prices. Overall, prices are starting to go up. The Associated Press reports that it is beginning to happen, “U.S. consumer prices increased a sharp 0.6% in March, the biggest uptick since 2012, while inflation over the past year jumped 2.6%.”

Supply chains, along with so many things, got all kinds of jacked up in 2020, and we are continuing to see the effects as prices creep or sometimes shoot upward. With manufacturing and shipping prices rising, along with the costs of pulp and oil-related products, P&G, Kimberly-Clark, and Coca-Cola have stated they are hiking the prices of their popular, everyday items, things in fairly universal, high demand. Think diapers, feminine products, shampoo, paper products, and of course, food and beverages. Hopefully consumers can keep up, and hopefully small businesses are not affected too badly in the fallout.

The price hikes will initially affect the retailers buying the goods, but it stands to reason the consumers will feel the hit shortly thereafter. CBS News reported “Most retailers will pass on the higher costs to consumers, who might not even notice the difference because of the savvy methods deployed by these companies.” Demand for the big brands went up during the pandemic, even though some goods already saw early and continued upticks in pricing—toilet paper, for example.

Bloomberg adds, “P&G, whose lineup of brands also includes Charmin and Tide, is trying to navigate the waning stages of the pandemic, which had given it a boost as quarantined consumers stocked up on toilet paper and other household supplies. Wall Street is watching for signs of slowing demand as vaccinations increase and consumer behavior begins to normalize.”

As vaccine rates go up, and things move more and more toward fully opening, demand will continue to increase. However, commodity costs are rising, ports, highways and airports are more congested, and shipping prices are also rising. While the big brands and big retailers should be able to ride out the rising tide of increased costs, smaller producers need to pay attention and evaluate their own production and shipping costs. Smaller retailers need to decide who will bear the brunt when the big brands start charging them more. Will the smaller businesses be able to pass on the cost hikes to their customers?

It behooves the smaller guys to stay tuned in to what the big companies are doing, particularly with inflation. If P&G, Kimberly-Clark, and Coca-Cola are groaning about their costs, odds are it will be painful to the smaller businesses. It’s time to evaluate production methods, materials, and supply chains again. Buckle your seat belts; we’re in for some turbulence.

Continue Reading

Business News

The 7 deadly sins of technical interviews

(TECH NEWS) When you’re preparing for technical interviews, there are a number of things to consider, including these 7 tips of what NOT to do.

Published

on

Woman seated across from three interviewers for technical interviews

The economic world has never before been so mismatched. In October of 2019 I was let go from my Oil & Gas position. Through no fault of my own, I might add. The downturn for oil started in the summer of that year and a financial impact from other countries contributed to the beginning of a major downturn for the industry. Thousands of professionals lost their jobs in probably the worst downturn O&G has scene ever. Then of course we had a global pandemic to contend with.

During the ensuing 16 months of part-time work, I not only worked as a Wal-Mart employee (don’t ask!), but also a maid, a bartender, a writer, a hawker, and pretty much anything that would allow me to survive to the next paycheck. I’ll be giving back to friends for their generosity too for a while to come. Nothing I did professionally was making any headway so just like thousands of other people on the planet I was stuck trying to find employment while being drowned in bills.

After hundreds of applications, I do not exaggerate, I was able to land a number of professional interviews. Unfortunately, I only received limited interviews because of my advanced degrees. The number of times I heard that I was over-qualified would have made a nun curse.

During these interviews however, I remembered a great deal about good practices. An article published in Smashing Magazine actually categorized the 7 worst things you can do in technical interviews. Overall, they hit the nail on the head.

  1. Not Communicating Effectively: This is surefire way to not get a job. You have to know how to communicate to get anything done.
  2. Not Admitting when you don’t know the Answer: If you get caught not knowing some information, just admit that you don’t know and demonstrate that you know how to learn it. Or that you know where to find the correct information. If you lie and they figure it out, you’re screwed.
  3. Cramming the night before an interview: This is a surefire way to tire yourself out and be in worse shape than if you hadn’t crammed at all, remain balanced.
  4. Memorizing code for algorithms & Data Structures: You have no real clue about what you’re going to be asked. Filling your head with useless information right before technical interviews that could destroy your chances of answering something effectively.
  5. Overlooking the “Cultural Fit” Interview: Technical interviewers almost all come from a background of doing it themselves. This being said, they are typically not really looking for your full technical knowledge background, that’s what your resume is for. They want to know if they’ll want to spend most of their week with you, or whether you can handle stressful situations and fast paced changes. Having someone who is extremely technical but who can’t actually handle a social situation is almost always worse.
  6. Starting with the Optimized Solution: Always starting off with the optimized solution can show a very structured and inflexible mind. Show off your versatility, not just that you get straight to the point.
  7. Overlooking Programming Foundations: Instead of going off on fancy things, start with the basics – if they start asking about more advanced thins then that’s the opener for you to get creative. If you just jump over the basics they wont know where your base is.

These 7 shortfalls of technical interviewees are well established. They each come from well-known interview practices. Knowing how to communicate effectively is a must, no matter what job you’re interviewing for. Taking time to relax and stay calm before an interview and not cramming your brain full of information you may have no idea is going to be talked about. It’s a good list for technical interviews to be sure.

While it is a broader perspective, there are a few more points of information in the article itself.

The thing I always try and remember in any interview, whatever it be for a CEO or for McDonalds, I have a few rules to keep in mind. Not that they always got me what I wanted but it’s something to start with for those of you reentering the work force for whatever reason:

  • Be yourself: If your main goal is to hide character flaws, then ultimately one mistake could give them a bad impression. If you go into the meeting being yourself, you can at least be truthful on your strong or weak points to ensure best fit.
  • Be prepared: You know yourself, or at least I’d hope so. You know whether its best for you to study the week before or the night before technical interviews. Make sure you know the position you’re interviewing for and the company itself. You don’t have to memorize everything but you need to be prepared.
  • Be calm: You might be the nervous sort who has to pace on phone interviews. Well, if you are, just keep that in mind. I know for a fact that those interviews that I took on the phone without video, I paced around my room continuously. Whatever you need to do to appear calm and coordinated, do it.
  • Be observant: Reading the room is an essential skill for anyone trying to get a job. You could be blabbing the secrets of becoming a millionaire to someone who just doesn’t want to hear it. You wouldn’t get hired. You have to be able to know what’s going on around you.

As the world is, finding job is just a difficult process. You have to remember to not give up. That is the only thing that will stop you, quitting. Use any and all connections that you’ve made to keep moving forward. Don’t hesitate to use social media either. It’s there for a reason. Good luck!

Continue Reading

Our Great Partners

The
American Genius
news neatly in your inbox

Subscribe to our mailing list for news sent straight to your email inbox.

Emerging Stories

Get The American Genius
neatly in your inbox

Subscribe to get business and tech updates, breaking stories, and more!