Connect with us

Hi, what are you looking for?

The American GeniusThe American Genius

Business News

Walmart is enlisting their own employees to deliver your orders

(BUSINESS NEWS) Walmart is trying to step up its package delivery game so the retail giant has plans to enlist some unlikely delivery folks.


Innovation vs. desperation

There’s innovation and then there’s desperation. Sometimes the latter leads to great ideas.

And sometimes it leads to Walmart deciding that its employees will drive deliveries to customer’s homes in order to compete with Amazon.

Here we go

President and CEO Marc Lore announced the new “last-mile” system will be tested in three stores in New Jersey and Arkansas. Cue SNL’s perpetual mockery of New Jersey and throw in CNBC’s crowning of Arkansas as the worst state to live in 2016.

This should all go swimmingly. No jokes generated here.

Walmart already offers two-day free shipping, discounts for pickup of online orders, and grocery pickup. Now, they’ve created a new technology to optimize this pilot program.

Last Mile system

There are currently 4700 locations around the country, putting Walmart within 10 miles of 90% of the U.S. population. Considering this, Lore invites us to “imagine all the routes our associates drive to and from work and the houses they pass along the way.”

Lore said the system is a “special win-win-win” meant to cut shipping costs and send packages more efficiently.

Eligible employees can sign up to make deliveries at the end of their shifts, taking packages to customers whose homes are already on their route home.

Advertisement. Scroll to continue reading.

errr, no

I give them points for attempting to be efficient, but this is just creepy. I wouldn’t want employees anywhere I shop knowing where I live.

Plus, this seems like a great opportunity for some serious liability issues.

Employees opting in can choose how many deliveries they want to make, as well as select the size and weight of packages they’re willing to deliver. At any point, preferences can be updated to reflect any changes. Okay, that’s fair. But what happens if no one wants to make the trip?

And If none of the available employees choose to deliver, does that mean a customer’s order is cancelled, or will a manager have to suck it up and be the hero?

Maybe customers will have a choice of regular delivery via truck versus random high school kid swinging by after their shift is done. Perhaps orders will default back to standard shipping if participating associates aren’t willing to drive.

details are aloof

So far, Walmart hasn’t clarified what the timeframe will be like between when customers place an order and when they can expect a delivery.

Despite these remaining questions, Walmart execs are hopeful that this new system will take off.


Advertisement. Scroll to continue reading.
Written By

Lindsay is an editor for The American Genius with a Communication Studies degree and English minor from Southwestern University. Lindsay is interested in social interactions across and through various media, particularly television, and will gladly hyper-analyze cartoons and comics with anyone, cats included.

Click to comment

Leave a Reply

Your email address will not be published. Required fields are marked *


American Genius
news neatly in your inbox

Subscribe to our mailing list for news sent straight to your email inbox.



Business News

Amazon has grand plans to drastically reduce its carbon emissions, and to reach those goals, they're investing in tech that isn't finished.

Tech News

Amazon quietly applied for a patent that confirms why we've been so nice to AI voice assistants in the event they can someday understand...

Business News

Frequent online shoppers will soon find new fees and new labels for frequently returned products as part of returns with Amazon.

Opinion Editorials

Even the most successful companies like Amazon are doing restructuring, but does that mean we have to follow every move?


The American Genius is a strong news voice in the entrepreneur and tech world, offering meaningful, concise insight into emerging technologies, the digital economy, best practices, and a shifting business culture. We refuse to publish fluff, and our readers rely on us for inspiring action. Copyright © 2005-2022, The American Genius, LLC.