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Walmart fires beloved, mentally handicapped employee for giving hugs and deals

It’s always difficult to fire an employee, especially one that’s popular, dependable, and out-going. And yet, a West Plains, Missouri Walmart did just that when it fired Frank Swanson, an employee with almost 20 years of service.

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And they won’t back down

It’s always difficult to fire an employee, especially one that’s popular, dependable, and out-going. And yet, a West Plains, Missouri Walmart did just that when it fired Frank Swanson, an employee with almost 20 years of service. Although Walmart is being criticized for their choice, it does not appear as if it will back down. This Saturday, April 9, over a thousand people have pledged to be at a protest held in his honor. So what happened?

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Who is Frank Swanson?

Swanson is a 52-year old man who was three weeks away from his 20th anniversary with Walmart. When he was in 8th grade, he fractured his skull after falling out of the back of his grandfather’s pickup. He was in a coma for six weeks, and when he finally healed from the accident, he was left with partial paralysis and brain damage. According to his brother, Frank just wanted to make people happy. He gave Walmart customers hugs and deals.

Swanson admits that he didn’t follow store policy and make customers show an ad to get a lower price match. He would lower the price at the customer’s word. He also gave hugs. Store managers had recently cautioned him to ask customers before hugging. Swanson said that once he was told to do so, he did. It’s reported that he was fired after lowering the price on an item for a customer by 50 cents.

Walmart’s response

The company released a statement, saying, in part, that “part of being a cashier is making sure customers are paying for their merchandise before they leave the store; in many instances, this was not happening.” Walmart has the added burden of maintaining privacy, which will make it difficult for them to defend their actions. Although Frank does ask if the customer wants hugs, giving hugs in the workplace is a liability issue for any business, especially one that has children and vulnerable adults.

Business, not personal

Much of the support has been for Swanson, not only on the Hugs for Frank Facebook page, but on the official Walmart page, and the Walmart West Plains page. Some have accused Walmart of firing Frank to avoid paying for his benefits. We may never know the full story, but it is important to remember that businesses have to make decisions based on the best interests of the business and their customers, not just one individual. Swanson is positive that he will find another position soon.

#WalmartVsSwanson

Dawn Brotherton is a Staff Writer at The American Genius, and has an MFA in Creative Writing from the University of Central Oklahoma. Before earning her degree, she spent over 20 years homeschooling her two daughters, who are now out changing the world. She lives in Oklahoma and loves to golf. She hopes to publish a novel in the future.

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2 Comments

2 Comments

  1. Pingback: Why did Walmart just committing to a massive hiring spree? - The American Genius

  2. Paul Cofer

    July 17, 2021 at 11:58 pm

    Oh! Mighty WAL-Mart! You fired Mr.Swanson for treating people like HumanBeings and giving the customer a good hug and a deal that keeps customers coming back. Wonder how Mr. Sam Walton would handle this!!! But the new generation of Machiavellian CEOs, managers and district managers do not or refuse to see that it’s still about the human element. It is bad enough that associates are discarded after being loyal to the ongoing of the company. But it is horrible to hire a special needs individual to exploit and exhibit company inclusivity and then let them go because of some technicality. As a former Pharmacy associate, I have experienced how that with advancing age they write you up for some frivolous technicality that they allow their “ spies” and “ pets” to get away with.
    Either corporate condones such mistreatment if associates or they stonewall or distance themselves so they can say that they’re not aware of such unfair treatment of associates in the lower echelon of associates. At any rate, this action by WAL-Mart is very unfair to the feelings of this individual and the whole corporate organization from the CEO to the store mini-manager needs lessons on human decency!

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Keep your company’s operations lean by following these proven strategies

(BUSINESS) Keeping your operations lean means more than saving money, it means accomplishing more in less time.

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keeping operations lean

The past two years have been challenging, not just economically, but also politically and socially as well. While it would be nice to think that things are looking up, in reality, the problems never end. Taking a minimalist approach to your business, AKA keeping it lean, can help you weather the future to be more successful.

Here are some tips to help you trim the fat without putting profits above people.

Automate processes

Artificial intelligence frees up human resources. AI can manage many routine elements of your business, giving your team time to focus on important tasks that can’t be delegated to machines. This challenges your top performers to function at higher levels, which can only benefit your business.

Consider remote working

Whether you rent or own your property, it’s expensive to keep an office open. As we learned in the pandemic, many jobs can be done just as effectively from home as the workplace. Going remote can save you money, even if you help your team outfit their home office for safety and efficiency.

In today’s world, many are opting to completely shutter office doors, but you may be able to save money by using less space or renting out some of your office space.

Review your systems to find the fat

As your business grows (or downsizes), your systems need to change to fit how you work. Are there places where you can save money? If you’re ordering more, you may be able to ask vendors for discounts. Look for ways to bring down costs.

Talk to your team about where their workflow suffers and find solutions. An annual review through your budget with an eye on saving money can help you find those wasted dollars.

Find the balance

Operating lean doesn’t mean just saving money. It can also mean that you look at your time when deciding to pay for services. The point is to be as efficient as possible with your resources and systems, while maintaining customer service and safety. When you operate in a lean way, it sets your business up for success.

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How to apply to be on a Board of Directors

(BUSINESS) What do you need to think about and explore if you want to apply for a Board of Directors? Here’s a quick rundown of what, why, and when.

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board of directors

What?
What does a Board of Directors do? Investopedia explains “A board of directors (B of D) is an elected group of individuals that represent shareholders. The board is a governing body that typically meets at regular intervals to set policies for corporate management and oversight. Every public company must have a board of directors. Some private and nonprofit organizations also have a board of directors.”

Why?
It is time to have a diverse representation of thoughts, values and insights from intelligently minded people that can give you the intel you need to move forward – as they don’t have quite the same vested interests as you.

We have become the nation that works like a machine. Day in and day out we are consumed by our work (and have easy access to it with our smartphones). We do volunteer and participate in extra-curricular activities, but it’s possible that many of us have never understood or considered joining a Board of Directors. There’s a new wave of Gen Xers and Millennials that have plenty of years of life and work experience + insights that this might be the time to resurrect (or invigorate) interest.

Harvard Business Review shared a great article about identifying the FIVE key areas you would want to consider growing your knowledge if you want to join a board:

1. Financial – You need to be able to speak in numbers.
2. Strategic – You want to be able to speak to how to be strategic even if you know the numbers.
3. Relational – This is where communication is key – understanding what you want to share with others and what they are sharing with you. This is very different than being on the Operational side of things.
4. Role – You must be able to be clear and add value in your time allotted – and know where you especially add value from your skills, experiences and strengths.
5. Cultural – You must contribute the feeling that Executives can come forward to seek advice even if things aren’t going well and create that culture of collaboration.

As Charlotte Valeur, a Danish-born former investment banker who has chaired three international companies and now leads the UK’s Institute of Directors, says, “We need to help new participants from under-represented groups to develop the confidence of working on boards and to come to know that” – while boardroom capital does take effort to build – “this is not rocket science.

When?
NOW! The time is now for all of us to get involved in helping to create a brighter future for organizations and businesses that we care about (including if they are our own business – you may want to create a Board of Directors).

The Harvard Business Review gave great explanations of the need to diversify those that have been on the Boards to continue to strive to better represent our population as a whole. Are you ready to take on this challenge? We need you.

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Business News

Average age of successful startup founders is 45, but stop stereotyping

(BUSINESS) Our culture glorifies (yet condemns?) startup founders as rich 20-somethings in hoodies, but some are a totally different type.

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startup founders average age is 45

There’s a common misconception that startups are riddled with semi-nerdy, 20-something white dudes who do nothing but sip Nitro Brews and walk around the open office showing off the hoodie they wore yesterday. It turns out that it’s extremely rare that startup offices resemble The Social Network.

However, the academic backdrop for the real social network story (AKA Harvard), produced statistics that will serve to put the aforementioned misconception to rest. According to the Harvard Business Review, the average age of people who founded the highest-growth startups is 45. Say what?! A full-fledged adult?!

In fact, aside from the age category of 60 and over, ages 29 and younger were the smallest group of founders that are responsible for heading the highest-growth startups. I guess you can accomplish a lot when you’re not riding around the office on a scooter all day.

The study also found that older entrepreneurs are more likely to succeed. The probability of extreme startup success rises with age, at least until the late 50s. It was found that work experience plays an important role.

Many will argue, “Well, what about someone like Steve Jobs?” You could easily argue right back that it took Jobs until the age of 52 to create Apple’s most profitable product – the iPhone.

The study continues to answer questions like, why do Venture Capitalist investors bet on young founders? This goes back to the misconception at the start, and there’s a notion that youth is the key for successful entrepreneurship. Wrong.

There is also the idea that younger entrepreneurs are likely working with less financial options, so it may be common for them to take something from a VC at a lower price. As a result, they could be viewed as more of a bargain than older founders.

“The next step for researchers is to explore what exactly explains the advantage of middle-aged founders,” writes Pierre Azoulay, et al. “For example, is it due to greater access to financial resources, deeper social networks, or certain forms of experience? In the meantime, it appears that advancing age is a powerful feature, not a bug, for starting the most successful firms.”

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