*This is a guest story from Austin author, Will Ruff*
This is a purely speculative article coming from a liberal arts major, and I do have a dog in this fight. That is: I have a liberal arts background, and I want to tell you how we’re about to drive the next wave of tech entrepreneurship based on my own experience.
Engineers have driven us forward at an incredible pace in the past few years, now it’s time for liberal arts majors to pick up the slack and tell everyone how incredible their work is. And that’s exactly what you can expect us to do: tell an incredible story.
Life comes at you fast
Let’s take a look at the past few years. Tech has moved fast. Unbelievably fast. Look at the smartphone’s evolution over the last ten years. Can you remember what kind of phone you had when an iPhone came out? I had a blackberry, and was doing door-to-door sales in college. I pine for that phone now, but they’re not really practical given how much screen I need.
In many cases, tech has moved so fast that the general population who buys a smartphone doesn’t really know what they’re getting out of a new upgrade and while they might adopt whatever new features are out there, their purchase is not driven by need.
Does a fingerprint scanner, or force touch really advance my productivity, or my security? No.
Whatever feature they’re selling you on this year will be equally underwhelming. And I would argue at best, because phones are all 99% the same, whether or not you want to admit this, that the companies behind them are struggling to differentiate themselves to their customer base, and they use features to do it. Features tell the story. The tech hasn’t really been revolutionary for years.
The big why
Think about the last time you had to buy a phone. We’ll assume that now you use one so much, you actually couldn’t imagine living without one. That’s me anyway. And we’ve all been there—the phone is locked up, or the screen’s cracked, the software upgrade shut it down, permanently, and now you have to get something new. But they should just replace it for free, I’ve been a customer for so long. Nice try. Maybe this time I’ll try an iPhone, or an Android. I’ve heard cool things about Pixel.
For whatever reason, we’ve decided to choose an operating system based on features we haven’t used yet, and this is driving up the cost of cell phones to be as expensive as a nice laptop. Well maybe they’re willing to spring an extra $200 for this new feature finally. Why wouldn’t I want this beautiful curved screen that has no edge?
For the record I’m an android user, but I could use any phone and be happy.
Now, I have nothing against advancing technology, despite my snarky tone, but the above illustrates a point of mine that is going to become more evident in the future.
Technology is only successful when you can tell its story to the audience who’s meant to use it.
It has to be clear, and it has to be on their terms. Engineers, and STEM workers absolutely drive all of the innovation, and it’s not a battle between the two, but we live in a world where billions of people have access to the Internet, and that means you have a lot more opportunity to build a business from anywhere. Not everyone is going to speak the language of engineers who build these incredible tools, and not every engineer is going to know their product can solve problems they didn’t even think of, because they can’t and shouldn’t spend most of their time talking to potential customers.
This is another area where liberal arts majors can excel.
They can look at these two groups: the engineers they work with, and the prospective customers who might use it, and they can figure out how the two are best introduced. What context they should meet under. This should always be how it works. Now, there is the rare breed of people who can be an engineer and a great sales rep, but the vast majority of people have to focus on one thing to do it well.
So, how do liberal arts majors climb into the driver’s seat in the future? I see two fundamental pieces that have to be in place.
First, the ability to learn about technology and code is relatively cheap, and you can do it after school, and on the weekends. I did this myself after starting my career as a content strategist for a literary PR company who built sites in WordPress, and it led to designing/building/selling a website to a local business. I decided that wasn’t for me, but there’s probably some liberal arts majors out there who can do it much more efficiently than I did.
The more you know about how these things work, the more opportunity you’ll have to work for these growing companies.
The next piece is helping the next great tech company pitch their product to customers. It’s knowing how to find a potential market for something, and not being afraid to go up to anyone anywhere just to say hi, and to find out what they do. You can’t always be selling, but you can always ask questions, and maybe down the road you can help someone solve a problem because you connected with someone else who does that exact thing they need. Guess what, you’re their hero now.
The shift between tech and humanities is cyclical and we absolutely will always need each other. That’s the point of this article. We’re not constantly aware of how to work with the other, but we’re getting to a point where it’s absolutely true that non-tech people have a role in spreading the reach of useful technology to people who didn’t have access a decade ago.
Things like WordPress, social media, and smartphones have made it easy to tell people how you’re about to change the world. And the next phase of this cycle is mass adoption, education, and communication among the crowds who haven’t quite figured out how to use all these cool tools yet. Strap yourself in, and hug a tech person, or a liberal arts major.
Will Ruff is the author of “The Tomb of the Primal Dragon: A Novel” which is available for Preorder on Amazon now. You can follow him on @twitter for crass and meaningless commentary, or sign up for his email newsletter and he might spam you with free books occasionally.