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Opinion Editorials

Are liberal arts majors about to dominate the next wave of tech entrepreneurship? Yup!

(OPINION EDITORIAL) What do Liberal Arts majors and tech innovators have in common? Everything.

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*This is a guest story from Austin author, Will Ruff*

Crossing lines

This is a purely speculative article coming from a liberal arts major, and I do have a dog in this fight. That is: I have a liberal arts background, and I want to tell you how we’re about to drive the next wave of tech entrepreneurship based on my own experience.

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Engineers have driven us forward at an incredible pace in the past few years, now it’s time for liberal arts majors to pick up the slack and tell everyone how incredible their work is. And that’s exactly what you can expect us to do: tell an incredible story.

Life comes at you fast

Let’s take a look at the past few years. Tech has moved fast. Unbelievably fast. Look at the smartphone’s evolution over the last ten years. Can you remember what kind of phone you had when an iPhone came out? I had a blackberry, and was doing door-to-door sales in college. I pine for that phone now, but they’re not really practical given how much screen I need.

In many cases, tech has moved so fast that the general population who buys a smartphone doesn’t really know what they’re getting out of a new upgrade and while they might adopt whatever new features are out there, their purchase is not driven by need.

Does a fingerprint scanner, or force touch really advance my productivity, or my security? No.

Whatever feature they’re selling you on this year will be equally underwhelming. And I would argue at best, because phones are all 99% the same, whether or not you want to admit this, that the companies behind them are struggling to differentiate themselves to their customer base, and they use features to do it. Features tell the story. The tech hasn’t really been revolutionary for years.

The big why

Think about the last time you had to buy a phone. We’ll assume that now you use one so much, you actually couldn’t imagine living without one. That’s me anyway. And we’ve all been there—the phone is locked up, or the screen’s cracked, the software upgrade shut it down, permanently, and now you have to get something new. But they should just replace it for free, I’ve been a customer for so long. Nice try. Maybe this time I’ll try an iPhone, or an Android. I’ve heard cool things about Pixel.

For whatever reason, we’ve decided to choose an operating system based on features we haven’t used yet, and this is driving up the cost of cell phones to be as expensive as a nice laptop. Well maybe they’re willing to spring an extra $200 for this new feature finally. Why wouldn’t I want this beautiful curved screen that has no edge?

For the record I’m an android user, but I could use any phone and be happy.

Now, I have nothing against advancing technology, despite my snarky tone, but the above illustrates a point of mine that is going to become more evident in the future.

Technology is only successful when you can tell its story to the audience who’s meant to use it.

It has to be clear, and it has to be on their terms. Engineers, and STEM workers absolutely drive all of the innovation, and it’s not a battle between the two, but we live in a world where billions of people have access to the Internet, and that means you have a lot more opportunity to build a business from anywhere. Not everyone is going to speak the language of engineers who build these incredible tools, and not every engineer is going to know their product can solve problems they didn’t even think of, because they can’t and shouldn’t spend most of their time talking to potential customers.

This is another area where liberal arts majors can excel.

They can look at these two groups: the engineers they work with, and the prospective customers who might use it, and they can figure out how the two are best introduced. What context they should meet under. This should always be how it works. Now, there is the rare breed of people who can be an engineer and a great sales rep, but the vast majority of people have to focus on one thing to do it well.

So, how do liberal arts majors climb into the driver’s seat in the future? I see two fundamental pieces that have to be in place.

Two steps

First, the ability to learn about technology and code is relatively cheap, and you can do it after school, and on the weekends. I did this myself after starting my career as a content strategist for a literary PR company who built sites in WordPress, and it led to designing/building/selling a website to a local business. I decided that wasn’t for me, but there’s probably some liberal arts majors out there who can do it much more efficiently than I did.

The more you know about how these things work, the more opportunity you’ll have to work for these growing companies.

The next piece is helping the next great tech company pitch their product to customers. It’s knowing how to find a potential market for something, and not being afraid to go up to anyone anywhere just to say hi, and to find out what they do. You can’t always be selling, but you can always ask questions, and maybe down the road you can help someone solve a problem because you connected with someone else who does that exact thing they need. Guess what, you’re their hero now.

Symbiosis

The shift between tech and humanities is cyclical and we absolutely will always need each other. That’s the point of this article. We’re not constantly aware of how to work with the other, but we’re getting to a point where it’s absolutely true that non-tech people have a role in spreading the reach of useful technology to people who didn’t have access a decade ago.

Things like WordPress, social media, and smartphones have made it easy to tell people how you’re about to change the world. And the next phase of this cycle is mass adoption, education, and communication among the crowds who haven’t quite figured out how to use all these cool tools yet. Strap yourself in, and hug a tech person, or a liberal arts major.

#LiberalArts

Will Ruff is the author of “The Tomb of the Primal Dragon: A Novel” which is available for Preorder on Amazon now. You can follow him on @twitter for crass and meaningless commentary, or sign up for his email newsletter and he might spam you with free books occasionally.

The American Genius is news, insights, tools, and inspiration for business owners and professionals. AG condenses information on technology, business, social media, startups, economics and more, so you don’t have to.

Opinion Editorials

How to keep your diverse team from fleeing to competitors

(EDITORIAL) There’s only one way to make your diverse office an inclusive one, and it doesn’t involve any graphs.

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Diversifying your workplace is a necessity both for well-rounded results, improved product feedback, and socially acceptable appearances; unfortunately, too many businesses focus on the latter while completely neglecting the former. There’s only one way to make your diverse office an inclusive one, and it doesn’t involve any graphs.

The bottom line for inclusivity is that you must impart ownership from day one. Having a diverse workplace is useless if you don’t take advantage of the talent you have in order to flesh out and enrich your process, and failing to use your diverse employees’ unique skillsets in practice is a guaranteed way to lose those skillsets to a competitor.

Sadly, fostering a sense of belonging is far easier said than done, and hokey “solutions” like team-building exercises and PowerPoint presentations about inclusion only serve to further the gap between your original team and your diverse team members. Instead of discussing full implementation of your workforce’s talent over coffee, you should just do it.

The easiest way to ensure that your employees all feel included is by giving equal weight to their input. This isn’t to say that your employees need to be patted on the back even when they’re spouting nonsense; it just means that your role should include listening to everyone’s point of view rather than favoring a specific person or group of people — a problem that is all too easy to develop and nearly impossible to see until someone points it out.

Of course, diversification can also refer to accepting ideas which run counter to your own. Nothing will shut down office morale faster than a boss who doesn’t accept multiple channels of consideration.

Remember that your team’s diversity is valuable BECAUSE of its differences in perception, not in spite of them.

Rather than practicing diversity on paper while utilizing the same process, look at your new employees as individual opportunities to branch out.

It’s important to remember that diversity isn’t just about having different genders or races in your office. While you should strive to keep your employees’ cultural backgrounds as widespread as possible, actual diversification results when you’re able to use those employees’ unique abilities and experiences to create a truly multifaceted product.

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Opinion Editorials

The strong case for Texas being technology’s next frontier

(EDITORIAL) Everyone loves Tacos and tech in Austin, but Texas has far more to offer – here’s how the various cities will create the next mecca for the tech world.

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Despite what the movies have told you, Texas is not the place you think it is. Sure, we’ve got cowboys, brisket, and a lot of BBQ, but the Lone Star State is much, much more than clichés. Over the last few decades, Texas has been gaining steam as one of the premier places to live in the country.

While yes, people love a good chicken fried steak or are always looking for an excuse to sneak over to their favorite grocery store, HEB, Texans aren’t sitting idly by when it comes to tech – they’re grabbing the industry by the horns.

Thanks to the state’s business-friendly tax breaks, a year-round predominantly warm weather climate, and a strong state culture, the popularity of Texas makes a lot of sense: Houston, which was once considered a third tier city is about to overthrow Chicago as the third largest in the nation, while also being lauded as our most diverse city.

Let’s repeat it, for all the people in the back: Houston, Texas is more diverse than Los Angeles, or New York.

Affordable neighborhoods are popping up across Houston, which are attracting immigrants from every culture looking for their slice of the American Dream. Houston is seeing explosive growth and a cultural shift away from being a town built on strictly fossil fuels, but now, startups, tech, and umbrella industries are finding their niche in the state’s biggest urban area. Only New York is home to more public companies.

Houston’s medical sector ranks with some of the top care in the world. And with those elite doctors, come the innovative pharmaceutical and medical companies, and the tech that supports them.

When you look at the top twenty metro areas to live right now in the country, four of those cities are in Texas. While some of those reasons are affordability and the signature Texas heat, the state is seeing new residents thanks also to a healthy job market. Since 2010, Texas has added 12.6% more residents, double lapping California’s growth of 6.1%.

Texas’ workforce is bigger than 46 states in the union total population and has doubled in job growth, productivity, and new deals are being struck daily. Texas’ impact on the tech sector is indisputable: Texas has exported more technology than California, again.

Deep in the heart

Startup culture is alive and well in Austin, but while some of our startups are finally beginning to draw VC attention away from Silicon Valley, we know how to slug it out in the land of the bootstrapped beginnings. If your company can thrive in Austin, with so many talented people, and a lot of great ideas, you can make it anywhere (sorry New York, for stealing your platitude).

Austin is still a developing story. As enterprises are opening offices in the capital city, this is helping VCs along the coasts see Austin’s potential as a hub of ideas. The city is still behind the bay area for risk-taking ventures, but given the current climate of investors, there’s a sea change happening.

Giants like Apple, Atlassian, Oracle, Dell, Amazon, Samsung, Facebook, and Google are all occupying space in buildings across the Austin skyline. Enterprise companies are investing heavily into the Austin market, and there are zero signs of a slow down. If you need further proof, just look at the traffic on any of the city’s major highways during rush hour.

Dallas is making a hard play at attracting the top-tiered companies as well. When Amazon head honcho Jeff Bezos announced put out a call for bids for Amazon’s HQ2, many cities made a play for the site, but now that the final cities have been chosen, both Austin and Dallas both stand to score the shopping monolith.

Oculus, TopGolf, and startups like Veryable, Dead Soxy, and Artist Uprising are attracting some of the brightest minds to the Dallas/Fort Worth metro area.

South Texas joins the party

San Antonio is quietly building a case for a burgeoning tech scene, too. It’s not quite there yet on the enterprise or startup level, but the city is widely known for one thing – cybersecurity. Outside of Washington D.C., San Antonio is known as “Cyber Security City USA” to folks in the black hat scene.

San Antonio logged the most substantial growth of all of the Texas cities, adding over 250,000 new residents in 2017 alone. Thanks to a robust military presence, San Antonio is quietly attracting more and more security-minded firms, a feat that’s unique in comparison to what the rest of the state is offering. Military-friendly banking institution USAA is headquartered in San Antonio, as is grocery chain HEB, and Whataburger, with all three companies investing heavily into user experience and mobile applications (aka technology).

If Amazon decides on HQ2 in either Dallas or Austin, that will signal a 200,000+ person addition to the state’s population and economy. That’s a lifetime investment into either city, wherever Bezos, and his board chooses. Coupling that possibility with the already strong presence of Southwest Airlines, Texas Instruments, and just about every major gas corporation, it’s easy to see why these moves are a huge deal. For the latter, it’s also important to note that every sector is bolstering their websites, their social media footprint, everything that can be done on a laptop is happening – one new job at a time.

As the tech scene develops and changes from a strong west coast-driven model, Texas is benefiting from the change. Many Californians are moving to Texas, which is an article to itself, but one thing remains: the Texas economy has never been stronger, and it’s only improving. The story of tech in Texas is a continual work in progress.

We’re not going to overtake California next year, but we’re making a stand, and people are noticing. If the current economic growth is an indicator, the famous Dairy Queen saying is potent with it’s accuracy: “That’s What I Like About Texas.”

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Opinion Editorials

How to turn your complaint mindset into constructive actions

(EDITORIAL) Everybody knows someone who complains too much. While being open is important for mental health, constant bellyaching is not.

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Everybody knows someone who complains too much. While being open is important for mental health, constant bellyaching is not, so here are a few tips on turning your complaints into constructive actions.

It’s important to understand the difference between “complaining” and “addressing.” Talking about problems which mandate discussion, bringing up issues slated to cause larger issues down the line, and letting your boss know that you have the sniffles all fall into the latter category due to necessity; complaining is volitional, self-serving, and completely unnecessary in most contexts.

Complaining also puts you in an excessively bad mood, which may prevent you from acknowledging all the reasons you have not to complain.

Another point to keep in mind is that complaining occasionally (and briefly) isn’t usually cause for ostracization. Constant or extensive complaining, however, can lead others to view you as a largely negative, self-centered person — you know, the kind of person literally no one actively seeks out — which is why you should focus more on redirecting that negative energy rather than using it to remind your barista why they gave up their dream of becoming a therapist.

Complaining stems from two main sources: the need to be validated—for example, for others to know what you’re going through—and the need to be comforted. Addressing a chronic complaint mindset, then, is largely about validating and comforting yourself. This is a simple solution which nevertheless can take years to manifest properly, but you can start by doing a couple of things differently.

“Focus on the positive” is perhaps the hokiest advice you’ll get from anyone, but it works. In virtually any situation, you can find a positive aspect—be it an eventual outcome or an auxiliary side-effect—on which you can concentrate. Think about the positive enough, and you’ll talk yourself out of complaining before you’ve even started.

It’s also good to remember that no one, no matter how much they care about you, can handle constant negativity. If you find yourself constantly hitting people with bad news or tragic personal updates, try mixing up the dialogue with some positive stuff. That’s not to say that you can’t be honest with people—friends, family, and colleagues all deserve to know what’s going on in your life—but make sure that you aren’t oversaturating your listeners with sadness.

Lastly, keep your complaining off of social media. It’s all too easy to post a long Facebook rant about being served cold pizza (no one likes cold pizza on day one), but this just results in your loding a complaint reaching a larger number of people than vocalization ever could. If you have to complain about something in earnest, avoid doing it anywhere on the Internet—your future self will thank you.

Being honest about how you feel is never a bad thing, but constant negativity will bring down you and everyone around you. If you can avoid a complaint mindset as a general rule, you’ll one day find that you have significantly less to complain about.

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