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Opinion Editorials

Our industry is to blame for holding individual real estate agents back

Technology is often blamed for holding back the real estate industry, but perhaps it is the industry itself holding agents back.



Changing times

The web has ushered in an era of micro-publishing success for almost everyone but real estate agents. Bloggers armed with nothing more than a free blog and a twitter account, have helped topple governments, brought to light injustice, and generally up-ended the business model of the newspaper industry. EBay turned hoarders with an internet connection into entrepreneurs. Yet the individual performers (good agents) that drive the real estate industry with their hard work have largely been left out in the cold.

If someone in the backwoods of Tennessee can turn their collecting hobby into a profitable business on eBay, why has it been so hard for an agent with overwhelming market knowledge of one specific neighborhood or locale to turn that knowledge into a profitable online real estate niche? While some agents have succeeded at this, most fail. And while there are plenty of sloppy agents who have no one to blame for their failure but themselves, there are plenty more who have failed because our association and industry policies have intentionally stacked the odds against their individual success.

How the stacks are stacked against agents

Are you an agent that wants to feature listings for a neighborhood on your website with an IDX feed? Unlike the blogger or eBay entrepreneur that can just start a site and start building a business, a real estate agent faces numerous hurdles to getting a quality IDX feed that contains that neighborhood listing data.

First, that agent has to find an IDX vendor that actually works with their local association’s MLS system. I’m not aware of one IDX vendor in the nation that supports every association in the nation – if there is one, please let me know in the comments. So if you are at all like me, you’ve probably found a highly desirable IDX solution (yeah, Diverse Solutions, I’m talking about you), only to discover that they don’t work with your association at the agent level, have no interest in going through your association’s vendor approval process, and generally aren’t going to give your market any attention until there is enough business in your geographic region to support their startup costs.

At which point, you could recruit five or ten agents in your area to demonstrate the market potential. But seriously, what’s the point of recruiting five or ten agents that will then compete with you for search results and website traffic? Even if you “win” by getting the IDX vendor to support you, you’ve decreased your chances of success because those five or ten agents will be competing against you for website traffic.

Then the next hurdle… but for what?

Once you’ve gotten past the hurdle of finding a vendor (a hurdle large enough to deter all but the most determined and technologically savvy agents), you are then left to your own devices to actually get it integrated with your website. Unless you are a website expert with a solid knowledge of your publishing platform (I’m a WordPress fanatic), and web publishing technologies (CSS and HTML), you will almost certainly end up hiring a consultant to integrate your IDX solution with your platform. And consultants, regardless of the industry, are never cheap.

And guess what? In the same amount of time you’ve invested in struggling with your website that blogger I mentioned at the beginning has managed to help topple a mid-east government. Meanwhile, the eBay entrepreneur has hired the neighbor’s kid to be their assistant because they can’t handle their growing business alone. And all you wanted to do was demonstrate neighborhood expertise….

The little guy loses

It’s ridiculous! While it may sound counter-intuitive, as I’ve said before the little guy (or gal) can only win with technology when there are industry standard platforms that support a healthy ecosystem of developers. Without the industry standard, there are no solutions that are widely supported and inexpensive (I’d even settle for reasonably priced at this point).

Agents are the engine that drive real estate. We invest our time and energy in demonstrating our knowledge, helping consumers list their homes for sale, and helping buyers find the right home for their needs. And yet, for all that work, we make it almost impossible for an agent to easily demonstrate their knowledge and expertise on the Internet while we make it ridiculously easily for large companies like Trulia or Zillow to profit from our hard work. Shame on us.

Matt Fuller brings decades of experience and industry leadership as co-founder of San Francisco real estate brokerage Jackson Fuller Real Estate. Matt is a Past President of the San Francisco Association of Realtors. He currently serves as a Director for the California Association of Realtors. He currently co-hosts the San Francisco real estate podcast Escrow Out Loud. A recognized SF real estate expert, Matt has made numerous media appearances and published in a variety of media outlets. He’s a father, husband, dog-lover, and crazy exercise enthusiast. When he’s not at work you’re likely to find him at the gym or with his family.

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  1. Paula Henry

    November 12, 2011 at 8:50 am

    Matt – You are spot on! It is becoming more difficult as agents give away their knowledge, listings, back links and money to have a featured spot on one of these sites. It is rather bizarre that we work so hard to gain the market knowledge, the buyer or sellers trust, then give it away, only to buy back leads that are a result of our hard work.

  2. susanisaacsrealtor

    November 12, 2011 at 9:51 am

    Ha ha, this is so true! Wait a minute, what am I laughing about?

  3. ubet426

    November 12, 2011 at 12:59 pm

    This is what's wrong with so many agents and why they're failing. They look at a problem and ask "why can't someone fix that for me?" I've been successful simply because I'm willing to work hard and get the job done. You don't have to spend money for an IDX solution to show listings in your area. Our local MLS gives us this option in our membership. If not I can direct the reader to a link where I've pre-selected these homes on any of the local or national search sites. Too many Realtors want everything handed to them, I watch those around me with much more time in the business folding up shop because "you just have to work too hard these days." That is what the American Dream was once about… being able to work hard & get ahead. Now everyone wants all the success & glory without any of the pain.

  4. eramus

    November 12, 2011 at 5:41 pm

    Most agents are NOT that tech savvy and that is their downfall right now. I am a broker, and techy geek so I have an advantage. I create all my own wordpress sites, and have sites I set up then teach my agents to run for themselves. But the IDX feed is still the pain. We must find one that works with our small rural MLS (yes the local Board solution sucks so I convinced IDXBroker to get in here too). Thank God they helped me. And we must PAY our local board for the priviledge then of the feed ($20/mo extra). And pay the IDX fee (another $30-50 maybe). So once again everyone's hands are in our pocket. The best agents pay it or find a workaround. But it takes real tech skills to succeed at this.

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Opinion Editorials

7 ways to carve out me time while working from home

(OPINION / EDITORIAL) It can be easy to forget about self-care when you’re working from home, but it’s critical for your mental health, and your work quality.



Woman in hijab sitting on couch, working from home on a laptop

We are all familiar with the syndrome, getting caught up in work, chores, and taking care of others, and neglecting to take care of ourselves in the meantime. This has always been the case, but now, with more people working from home and a seemingly endless lineup of chores, thanks to the pandemic. There is simply so much to do.

The line is thinly drawn between personal and professional time already, with emails, cell phones, and devices relentlessly reaching out around the clock, pulling at us like zombie arms reaching up from the grave. Working from home makes this tendency to always be “on” worse, as living and working take place in such close proximity. We have to turn it off, though.

Our brains and bodies need down time, me-time, self-care. Carving out this time is one of the kindest and most important things you can do for yourself. If we can begin to honor ourselves like this, the outcome with not only our mental and physical health, but also our productivity at work, will be beneficial. When we make the time to do things we love, our body untenses, our mind’s gears slow down that constant grinding. Burnout behooves nobody.

Our work will also benefit. Healthier, happier, more well rested, and well treated minds and bodies can work wonders! Our immune systems also need this, and we need our immune systems to be at their peak performance this intense season.

I wanted to write this article, because I have such a struggle with this in my own life. I need to print it out and put it in my workspace. Last week, I posted something on my social media pages that so many people shared. It is clear we all need these reminders, so I am paying it forward here. The graphic was a quote from Devyn W.

“If you are reading this, release your shoulders away from your ears, unclench your jaw, and drop your tongue from the roof of your mouth.”

There now, isn’t that remarkable? It is a great first step. Let go of the tension in your body, and check out these ways to make yourself some healing me-time.

  1. Set aside strict no-work times. This could be any time of day, but set the times and adhere to them strictly. This may look like taking a full hour for lunch, not checking email after a certain hour, or committing to spending that time outdoors, reading, exercising, or enjoying the company of your loved ones. Make this a daily routine, because we need these boundaries. Every. Single. Day.
  2. Remember not to apologize to anyone for taking this me-time. Mentally and physically you need this, and everyone will be better off if you do. It is nothing to apologize for! Building these work-free hours into your daily schedule will feel more normal as time goes on. This giving of time and space to your joy, health, and even basic human needs is what should be the norm, not the other way around.
  3. Give yourself a device-free hour or two every day, especially before bedtime. The pinging, dinging, and blinging keeps us on edge. Restful sleep is one of the wonderful ways our bodies and brains heal, and putting devices away before bedtime is one of the quick tips for getting better sleep.
  4. Of course, make time for the things you absolutely love. If this is a hot bath, getting a massage, reading books, working out, cooking or eating an extravagant meal, or talking and laughing with a loved one, you have to find a way to get this serotonin boost!
  5. Use the sunshine shortcut. It isn’t a cure-all, but sunlight and Vitamin D are mood boosters. At least when it’s not 107 degrees, like in a Texas summer. But as a general rule, taking in at least a good 10-15 minutes of that sweet, sweet Vitamin D provided by the sun is good for us.
  6. Spend time with animals! Walk your dog, shake that feathery thing at your cat, or snuggle either one. Whatever animals make you smile, spend time with them. If you don’t have pets of your own, you could volunteer to walk them at a local shelter or even watch a cute animal video online. They are shown to reduce stress. Best case scenario is in person if you are able, but thankfully the internet is bursting with adorable animal videos, as a backup.
  7. Give in to a bit of planning or daydreaming about a big future trip. Spending time looking at all the places you will go in the future and even plotting out an itinerary are usually excellent mood-boosters. It’s a bit different in 2020, as most of us aren’t sure when we will be able to go, but even deciding where you want to go when we are free to travel again can put a positive spin on things.

I hope we can all improve our lives while working from home by making time for regenerating, healing, and having fun! Gotta run—the sun is out, and my dog is begging for a walk.

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Opinion Editorials

Why robots freak us out, and what it means for the future of AI

(OPINION / EDITORIAL) Robots and humans have a long way to go before the social divide disappears, but research is giving us insight on how to cross the uncanny valley.



Close of R2D2 toy, an example of robots that we root for, but why?

We hate robots. Ok, wait, back up. We at least think they are more evil than good. Try it yourself – “are robots” in Google nets you evil before good. Megatron has higher SEO than Optimus Prime, and it’s not just because he’s so much cooler. It cuz he evil, cuz. It do be like that.

It’s not even a compliment to call someone robotic; society connotes this to emotionless preprogrammed shells of hideous nothing, empty clankbags that walk and talk and not much else. So, me at a party. Or if you’re a nerd, you’re a robot. (Me at a party once again.)

Let’s start by assuming robots as human-like bipedal machines that are designed with some amount of artificial intelligence, generally designed to fulfill a job to free up humanity from drudgery. All sounds good so far. So why do they creep us out?

There’s a litany of reasons why, best summed up with the concept of the uncanny valley, first coined by roboticist Masahiro Mori (Wow he’s still alive! The robots have not yet won) in 1970. Essentially, we know what a human is and how it looks and behaves against the greater backdrop of life and physics. When this is translated to a synthetic being, we are ok with making a robot look and act like us to a point, where we then notice all the irregularities and differences.

Most of these are minor – unnaturally smooth or rigid movements, light not scattering properly on a surface, eyes that don’t sync up quite right when they blink, and several other tiny details. Lots of theories take over at this point about why this creeps us out. But a blanket way to think about it is that our expectation doesn’t match what we are seeing; the reality we’re presented with is off just enough and this makes us uncomfortable .

Ever stream a show and the audio is a half second off? Makes you really annoyed. Magnify that feeling by a thousand and you’re smack in the middle of the uncanny valley. It’s that unnerving. One possible term for this is abjection, which is what happens the moment before we begin to fear something. Our minds – sensing incompatibility with robots – know this is something else, something other , and faced with no way to categorize this, we crash.

This is why they make good villains in movies – something we don’t understand and given free will and autonomy, potentially imbued with the bias of a creator or capable of forming terrifying conclusions all on its own (humans are a virus). But they also make good heroes, especially if they are cute or funny. Who doesn’t love C3PO? That surprise that they are good delights us. Build in enough appeal to a robot, and we root for them and feel empathy when they are faced with hardships. Do robots dream of electric sheep? Do robots have binary souls? Bits and zeros and ones?

Professor Jaime Banks (Texas Tech University’s College of Media & Communication) spends a lot of time thinking about how we perceive robots. It’s a complex and multifaceted topic that covers anthropomorphism, artificial intelligence, robot roles within society, trust, inherently measuring virtue versus evil, preconceived notions from entertainment, and numerous topics that cover human-robot interactions.

The world is approaching a future where robots may become commonplace; there are already robot bears in Japan working in the healthcare field. Dressing them up with cute faces and smiles may help, but one jerky movement later and we’ve dropped all suspension.

At some point, we have to make peace with the idea that they will be all over the place. Skynet, GLaDOS in Portal, the trope of your evil twin being a robot that your significant will have to shoot in the middle of your fight, that episode of Futurama where everything was a robot and they rose up against their human masters with wargod washing machines and killer greeting cards, the other Futurama episode where they go to a planet full of human hating murderous robots… We’ve all got some good reasons to fear robots and their coded minds.

But as technology advances, it makes sense to have robots take over menial tasks, perform duties for the needy and sick, and otherwise benefit humanity at large. And so the question we face is how to build that relationship now to help us in the future.

There’s a fine line between making them too humanlike versus too mechanical. Pixar solved the issue of unnerving humanoids in their movies by designing them stylistically – we know they are human and accept that the figure would look odd in real life. We can do the same with robots – enough familiarity to develop an appeal, but not enough to erase the divide between humanity and robot. It may just be a question of time and new generations growing up with robots becoming fixtures of everyday life. I’m down for cyborgs too.

Fearing them might not even be bad, as Banks points out: “…a certain amount of fear can be a useful thing. Fear can make us think critically and carefully and be thoughtful about our interactions, and that would likely help us productively engage a world where robots are key players.”

Also, check out Robot Carnival if you get the chance – specifically the Presence episode of the anthology.

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Opinion Editorials

4 simple tips to ease friction with your boss while working remotely

(OPINION / EDITORIAL) Find it challenging to get along with your boss while working from home? Here are a few things you can try to ease the tension.



Woman stressed over laptop in remote work.

Most people probably feel like their relationship with their boss is fine. If you’re encountering friction with your boss for any reason, though, remote work will often exacerbate it—this is one instance where distance doesn’t necessarily make the heart grow fonder. Here are a few ways to remove some of that friction without adding to your boss’ overflowing plate.

According to CNN, determining the problem that exists between you and your boss should be your first step. There’s one caveat to consider, however: Your boss’ boundaries. Problem-solving on your own time is fine, but demanding more of your boss’ time—especially when you’re supposed to be working—may compound the issue.

An easy way around this is a low-impact communique—e.g., an email—sent at the beginning or end of the workday. Since that’s a more passive communication style that takes only a minute or two out of your day, it’s less likely to frustrate your boss further.

If ironing out the issue isn’t your prerogative for now, examining your boss’ parameters for success is another place to start. Does your boss prefer to receive multiple updates throughout the day, or do they want one summative report each morning? Do you respect your boss’ preferred communication styles? These are important questions to ask during remote work. If you find yourself reaching out more than necessary, for example, it may be time to cut back.

It can also be difficult to satiate your boss if you don’t know their expectations. If you’re able to speak to them about the expectations regarding a project or task, do it; clarifying the parameters around your work will always help both of you. It is worth noting that some supervisors may expect that you know your way around some types of responsibilities, though, so err on the side of complementing that knowledge rather than asking for comprehensive instructions.

Finally, keep in mind that some bosses simply don’t communicate the same way you do. I’ve personally been blessed with a bevy of nurturing, enthusiastic supervisors, but we’ve all had superiors who refuse to acknowledge our successes and instead focus on our failures. That can be a really tough mentality to work with during remote periods, but knowing that they have a specific communication style that hampers their sociability can help dampen the effects.

As always, communication is key—even if that means doing it a little bit less than you’d like.

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