Connect with us

Point & Purpose

There’s Grumbling in the Class



Perfect Timing

Lani and Benn’s invitation to contribute to Agent Genius coincided with the deadline for completing my semi-annual CE and quadrennial Code of Ethics classes. It was appropriate timing! While we all have to take the mandatory classes for continuing education, I have noticed a distinct difference between agents who continue to educate themselves and those who have to. It is evidenced in communities like this one. This is the ultimate classroom where everyone can learn.

I’m an avid fan of continuing education, but I can’t seem to remember to take only the classes which give me credit. That’s why I am taking classes at the last minute! I still wouldn’t calculate my education, based on credits, even if I did remember. I choose classes I like, where I can increase my knowledge about many different topics and those which will benefit my clients.

What Does it Hurt?

One year, I forgot my GRI classes covered most of my CE requirements and ended up taking additional classes. A few extra classes never hurt anyone…..Right?

Only if you sit through a class and learn nothing!

I have been licensed in three states; believe me, there is a lot of boring, repetitive information included in each state’s pre-licensing course. I’ll admit it, if I never sit through another class about the Rectangular Survey System, I will be a happy camper. Other than that, I try to bring an open mind to every class and learn something new.

I often hear grumbles about having to take CE and Code of Ethics classes. They fit into the “I already know this” category for many agents. Consequently, they don’t learn much. Not because of the quality of the information or the instructor, but because of their attitude going into the class. If you grumble going in, chances are, you won’t learn anything new.

Those Who Grumble the Most…

It’s funny; those who grumble the most are the ones who have not opened their mind to what is going on around them and in the industry. You probably won’t meet them online. They are the agents who sit in the office waiting for the phone to ring, while complaining about business. The rest of us will learn something new, even if it’s in the hallway during breaks.

To the grumblers, I say, “lighten up, enjoy the experience and challenge yourself to learn something new”! Otherwise, you won’t have to worry about CE in two years. The industry will have evolved without you.

To everyone else – I’ll see you in the hallway! Thanks for sharing your knowledge.

Paula is team leader for The "Home to Indy" Team in Indianapolis . She is passionate about education and client care and believes an empowered client is better prepared to make good decisions for themselves. You'll find her online at Agent Genius,Twitter and sharing her insights about her local real estate market at Home To Indy.

Continue Reading


  1. Ines

    June 11, 2008 at 10:10 pm

    Welcome aboard Paula!! I have to agree with you that those grumblers are the same ones that could actually benefit from actually learning something! Here in Miami we have to refresh our COE every so often and of course the grumblers again are the ones that have the most issues sticking to the ETHICS part of the business.

    (then there are the ones that take every class just for the designation….that’s another post ). CRS, CSI, OMG, LOL…… 😉

  2. Kelley Koehler

    June 11, 2008 at 11:29 pm

    (quickly deletes bitchy comments re broker school from twitter stream)
    Hi Paula! Welcome to AG!

  3. Cyndee Haydon

    June 12, 2008 at 12:31 am

    Congrats on joining the AG team Paula – looking forward to reading more from you here!!

  4. Bill Lublin

    June 12, 2008 at 3:44 am

    Paula; You’re so right about the challenges created by a bad attitudes in the classroom. When I teach Ethics or the Code, I have a secret sauce to get people started. All I have to do is mention “procuring cause” and the room looks like a bee hive stirred up by a kid with a stick (guess who the kid is?) because everyone has a story they want to tell.
    First Rule in classes I teach ,i>”I can’t sleep while we’re in class, therefore no one else is allowed to!”

  5. Jennifer in Louisville

    June 12, 2008 at 4:47 am

    Every day is another opportunity to learn something new. Theres ALWAYS room for improvement. Anyone that thinks that everything is perfect & they know everything – is setting themselves up to become complacent. The decline of their business has started, despite what their actual sales volume may actually be.

  6. Eric Blackwell

    June 12, 2008 at 6:44 am


    @ Paula- Just printed a copy of this off and will post it on my wall…so that I can see it when needed (probably later today-grin). I do not think it is just limited to CE, but that is a GREAT example.


  7. Eric Blackwell

    June 12, 2008 at 6:46 am

    @Ines– Thanks for returning the favor and making ME laugh this time!!

    CRS, CSI, OMG, LOL…… 😉

    too funny!

  8. Paula Henry

    June 12, 2008 at 7:25 am

    Ines – Haha – you are too funny – hiding my designations!

    Kelly – Oooops! nothing personal~I’m betting you did learn something!

    Cyndee – Thank you!

    Bill – Procuring cause will awaken any Realtor 🙂

    Jennifer – Exactly – I try to take something away from every day, every transaction.

    Eric – You’re right, every day presnts an opportunity to learn something. You can either grumble or figure it out.

  9. Candy Lynn

    June 12, 2008 at 9:16 am

    One of the saddest statements a REALTOR said to me recently
    “I know enough – I don’t want to learn anything new”.

    I love to learn, love to teach & learn by teaching.

  10. Ken Smith

    June 12, 2008 at 10:17 am

    “To the grumblers, I say, “lighten up, enjoy the experience and challenge yourself to learn something new”! Otherwise, you won’t have to worry about CE in two years. The industry will have evolved without you.”

    I love to learn and go to classes around the country to do so, but CE and COE classes are just the same material year after year. There is no evolving with the static content of these classes, they keep you legal and you need to go far beyond them to evolve with the industry.

  11. Ken Smith

    June 12, 2008 at 10:19 am

    @Candy – If I ever heard an agent say “I know enough – I don’t want to learn anything new” it would be time to walk away as my instinct would be to smack upside the head.

  12. Christopher Zabka

    June 12, 2008 at 10:41 am

    Thanks, Paula. Class is in session!

  13. Candy Lynn

    June 12, 2008 at 10:44 am

    @Ken – good response – I think I’ll try that next time ;~)

    Seriously, no wonder our profession has troubles with agents that think the minimum amount of education is too much.

  14. Ken Smith

    June 12, 2008 at 12:58 pm

    @ Candy – I kind of picture the V8 commercials.

  15. Paula Henry

    June 12, 2008 at 5:33 pm

    Candy – When an agent is done learning – they should just hang up their license.

    Christopher – Thanks for attending 🙂

    Ken – While I agree much of the CE content is static, I also believe anyone CAN learn something. I use these examples since they always cause the most grumbles, from the agents who does NOT want to learn. That is the agent who won’t have to worry about it.

    In Indiana, half of our CE is the same; the rest is fairly interesting. Maybe it’s just this particular school. They use recent case law for Antitrust and the “Lawsuits” class. Since Indiana ranks second for Antitrust lawsuits, many did not pay attention, which is exactly my point.

    Our additional electives include generational marketing, a technology class, and a mortgage crisis class. While they may not be long enough to really provide in-depth information about each topic – most agents can learn something. Ideally, it would pique their interest to continue to learn.

    Those who are only there to remain legal will probably not learn anything.

  16. Jay Thompson

    June 12, 2008 at 6:05 pm

    Nice first post (here) Paula…

    Learning takes a lifetime. No one can EVER “know enough”.

    I took a three hour class once. The Arizona Association of Realtors head lawyer was talking about mitigating risk. I was fresh out of 90 hours of broker’s classes (bitching is allowed on that Housechick, some of it is awful). I had absolutely zero need for “credit” or CE hours. I took the class because I wanted to.

    I was in the middle of a deal that was spinning out of control. So I really needed to be able to access email during the class. I asked one of the organizers if I could sit in the back of the room and tap into the network.

    They said, “Well you could, but we wouldn’t be able to give you the CE credit for the course”

    I said, “That’s fine, I’m not here for the hours.”

    She looked at me like I had three heads. And repeated, “But you don’t understand. You won’t get a certificate certifying your hours.”

    “That’s fine. I just want to be able to listen, learn, and do a little work.”

    I plugged in and about 10 minutes later, a different person came up. “Cindy said she told you that you won’t get credit for this course. We’re afraid you don’t understand, so I just want to make SURE you do…..”

    I honestly think I may have been the first person they’d ever seen take a class to learn, not for the piece of paper.

  17. Eric- New Orleans Condos and Lofts

    June 12, 2008 at 7:21 pm

    They are rather boring but I sit quietly in a comfortable seat. Not many people actually complain while they are at the class. The guys teaching the course try to make it appealing. Its all in a years work. Several agents love to hear themselves talk which speeds things along and away from the course material. We all have Katrina stories to tell so it speeds time along.

    Every year we get to watch clips of Andy Griffin when the deputy took up real estate. Its still funny. In New Orleans we have 2 snack breaks in 4 hours. As long as the a/c is working, it ain’t that bad. I heard very few grips, maybe we all needed a rest.

  18. Paula Henry

    June 14, 2008 at 12:14 am

    Jay –

    Thanks! You probably were the first! I have taken many classes for no credit, because I wanted to.

    Learning is a never ending process, especially in this business.

Leave a Reply

Your email address will not be published. Required fields are marked *

Point & Purpose

What makes a top producer in real estate?



What makes a top producer?

Stop and think for a few minutes about who the top producers are in your market?

Ok, now think about what they doing that has allowed them to continue to consistently produce in a down market, when everyday REALTORS are throwing in the towel.

Every day I scan the MLS to see, what has sold, what is active, and what went under contract (I assume that is something most agents do every day.)

Over and over again the same names pop up as the listing agent with the home that sold or the actual buying agent that sold the home.


Except for one agent in my area, all the top producers have teams. Now it may be a two person, husband and wife team or a well oiled team with a team leader, several assistants, a listing coordinator or a closing coordinator. But, they all have HELP.

In my area, the names that keep popping up are on Teams. I believe it is virtually impossible to be a top producer without help. Well, you could do it alone but if you do how is that effecting time with your family? Realistically how many transactions can you juggle and give good service?

Running a Business

The second thing I notice about those top producers is the fact that they treat their business like a business. Real Estate to them is not just selling a house, but something they brand, allocate resources for, grow and manage. Not only are they thinking of ways to grow their business but they also thinking of the future and how to sell it down the road.

I remember being told by a entrepreneur friend of mine years ago, “all businesses are built to be sold.”

Far to many REALTORS, think of Real Estate as a job they do and someday when they retire then all the hard work of creating and nurturing relationships they have built is gone. (I’m outta here)

Focused and Positive

One other observation I have observed with top producers is they are focused and positive. I never see them “hanging out at the office”, or attending broker opens, or really for that matter, serving much at all on their local boards. Oh there are a few, but really very few.

Finally, I don’t see many top producers in my market on Twitter, Facebook, Empire Avenue or other social media sites during the day. I don’t see them at every conference known to man around the country.

What I do see is they work everyday, on their business and in their business.

How ‘bout you?

Think of the top REALTORS in your market, what characteristics do you see?

Flickr Photo Credit

Continue Reading

Point & Purpose

Is requiring Realtors to obtain a college degree smart?

The idea is constantly thrown around of raising the bar in real estate, but let’s take a look at why requiring a college degree may not be the answer.



Last week we brought up the topic of requiring Realtors to hold a college degree as a means of minimum standards for licensing. Any time we discuss with agents what the best thing to do for improving the industry and the image of the industry is to raise minimum standards with most people agreeing that a monkey wearing an eye patch can get a license.

I shared with you what I learned and didn’t learn in college and reasoned that requiring a degree wouldn’t likely improve the industry as many basic business skills are not taught in universities today, barring the business schools.

I got a touching email of a reader that agreed with me. Sig Buster started his career in 1972, before I was even born. According to Sig, he was “broke, busted and disgusted but this [real estate] business gave me something the college didn’t give me. Hope and a chance and that’s all I wanted. I’ve seen many recessions come and go and many college boys and girls bust out of the business, but I am still here.”

Sig’s story is one of a successful agent who does not have a college degree, he is a well respected leader. I would defy anyone to argue that he is not qualified to practice because he does not have an $80k piece of paper like some of you (and I) do.

Sig’s story in his own words:

Try to read this tale and make the argument that degrees should be required. Bachelor’s degrees are nice, they’re fancy, and requiring them is a great default argument but one that I think is lazy.

“I didn’t graduate from HS anywhere near the top 10% of my class. We didn’t have a speech class, thus I was very shy and couldn’t think very quickly on my feet. The Viet Nam War was ramping up in 1965 and no one wanted to gamble any money on a college loan with a young man like me who was 1A for the draft. I did get some college, mostly English and history by working and paying my way to night classes while I worked as a draftsman with the highway department. As a draftsman, I learned how to read maps and survey plats which helped me later with selling land.

When the money ran out, I was talked into trying real estate. I knew this was the only way I would ever have a fighting “chance” to “make good” as they say. We didn’t have any real estate classes or schools, so I studied for the test on my own while working on a framing crew building houses. This taught me how to read house plans and a lot about construction which later helped me spot trouble in houses I listed or sold.

I firmly believe this hard earned knowledge has helped me better serve my clients and kept me from being sued. You know the catch all phrase lawyers like to use. “He/She knew or should have known”. Well, my experience in the field helped me to “know.”

Eventually, I took and passed the real estate exam and received my first year salesman license. The Monday morning I began work as a salesman, I knew for a fact that no one should depend on me to buy a house. I was too poorly trained to sell houses. Fortunately, I had a good sales manager who helped me, and I sold and closed my first VA loan home in 30 days- just in time to pay my rent and buy me another 30 days in the business.

I received a flyer advertising the Realtors GRI classes and I took the first class. This opened my eyes to the education provided by the Realtor association. I took advantage of every class and seminar I could find. Gaining knowledge in my chosen field every day. This specialized knowledge provided by other real estate professionals who knew the business, gave me the knowledge to better serve my clients and the money followed. I learned a very valuable lesson that is hard to teach young realtors. Provide the service and the money will follow. In other words, don’t chase the money.

To make a long, long story short, I eventually received my GRI, and my CCIM designation. I have been chairman of a planning commission and chairman of a zoning board of adjusters. Thus, I have a working knowledge of the government side of development- something they do not teach in college. I will be a guest speaker at a college in April of this year. I will be speaking to a college real estate class of fresh young faces who will graduate thinking they know it all.

As I said in the beginning, our high school didn’t have a speech class so I took two Dale Carnegie courses as well as Toastmasters and now I have the knowledge to speak in public and think on my feet.

I still don’t have a college degree so in this society, I couldn’t be hired to be a dog catcher’s helper, but I do consider myself educated. I’ve read and studied more books than all of my college educated children put together.

I have a degree from the school of hard knocks. I don’t recommend getting this type of education because it takes so long and it is a very hard road. But, this is what I would recommend if we demanded a college education for a real estate career.

1. Continue to develop the Realtor University that is provided by NAR. If possible, get Realtor University accredited as a University. Instead of building buildings and concentrating on research, continue to teach people to function in their chosen field.

2. Have a specialized tract, residential, land, or commercial. Don’t try to do it all, but know a little about all of it.

3. Know how to read plans, plats and have a knowledge of how to read a compass, GPS.

4. Learn something about the governmental side of real estate and how it works.

5. Continue using Webinars and Archived Webinars provided by NAR and CCIM.

6. Encourage Dale Carnage and Toastmasters and courses like that to develop the social skills that are necessary for this business.

I don’t have a problem with people getting a college degree but I don’t think a college degree is the end all of education. It can be a deterrent because of the cost and it will shut out people who can’t afford to pay the price. Real estate has been good to me and I have given back by serving my association as President and in many other ways. This has all been a learning experience and always will be. If we must have a degree, let it be in Real Estate.”

Sig’s accomplishments:

These aren’t your standard Realtors’ back patting, these are some serious accomplishments:

  • Licensed in South Carolina and North Carolina
  • 1972 Entered The Real Estate Business with Associated Realty, Inc in Columbia, SC.
  • 1973 Earned the GRI Designation
  • 1989 Earned the CCIM Designation
  • 1998 Co-Chair CCAR Legislative Committee
  • 1999 President SC CCIM Chapter
  • 2000 CCAR Leadership Program
  • 2000 CCAR-Certified Professional Standards Mediation
  • 2001 Co-Chair CCAR Legislative Committee
  • 2001 CCAR REALTORS Image Award-April
  • 2002 Chairman CCAR Legislative Committee
  • 2002 National Chairman of the CCIM Legislative Committee
  • 2002 Member CCAR Grievance Committee
  • 2004 Leadership SCAR
  • 2004 Chairman CCAR Legislative Committee
  • 2004 CCAR Board of Directors
  • 2004 Realtor of the Year-CCAR
  • 2005 Vice Chair SCAR State and Local Issues Working Group
  • 2005 CCAR MLS Committee-Member
  • 2005 SC CCIM Chapter-Member Board of Directors
  • 2005 CCAR Legislative Committee-Member
  • 2005 CCAR Leadership Program-Dean
  • 2005 CCAR Board of Directors-Member
  • 2006 CCAR MLS Committee-Member
  • 2006 CCAR-Secretary-Officer
  • 2006 CCAR MLS Sub Committee- Commercial
  • 2006 CCAR MLS Sub Committee-Grievance
  • 2006 CCAR Legislative Committee-Member
  • 2006 NAR- Land Use and Environmental Committee
  • 2006 SCAR Director
  • 2006 Chairman SCAR State and Local Issues Working Group
  • 2007 Vice Chairman of SCR Legislative Group
  • 2007 President Elect Coastal Carolina Association of Realtors
  • 2008 President Coastal Carolina Association of Realtors
  • 2008 Chairman of SCR Legislative Group2008 South Carolina REALTOR Advocate
  • Award (used to be the Grass Roots REALTOR of the year award.
  • 2009 Treasure SCR/member Legislative Group SCR/Legislative Committee, CCAR
  • 2011 Legislative Group Chair SC CCIM Chapter
  • 2011 SC CCIM chapter Board of Directors

Can anyone really look to Sig Buster and say that he is not doing good things for our industry simply because he doesn’t have a college degree? No. The argument is lazy and the real requirements should be (as Sig indicated) education that is focused on real estate and encouraging active leadership involvement. What say you?

Continue Reading

Point & Purpose

Should Realtors be required to have a college degree?

In Texas alone, barbers are required to have seven times more education hours than Realtors, and most licensed professions require more continuing education. This got me to thinking about what I did and didn’t learn in college, and what “raising the bar” really means.



We’ve been discussing for years how to personally improve the practice of being an individual agent as well as how to improve the profession overall so that consumers have a better experience from industry insiders. Everyone has a different idea of how to raise Realtors above used car salesmen in the eyes of consumers and while social media has helped America see the personal side of real estate professionals, it hasn’t quite elevated the profession.

You’ve been to Starbucks this month, right? Everyone can spot the Realtor in the room- the hair is a little too big, the cell phone conversation is too loud and self important and the knock off Louis Vuitton bag is so far from the wrong brown it’s not even funny. As a Realtor, you roll your eyes and think “if only there was SOME way that it was a little harder to get licensed.”

We all know that gal or guy- they make the industry look horribly and in a single second undermine the entire industry. What should be done?

Any time we have this discussion, since the beginning of time, most people simply say that a college degree should be required. Really? That’s the answer? If you’ve been to college, you know that a lot of really, really, really painfully stupid people have graduated. It happens.

So this got me to thinking…

How would requiring a bachelor’s degree help the industry? I began thinking about my own college experience. I studied English at the University of Texas (then Spanish, then back to English, then Spanish and eventually left on year five with both).

College is supposed to prepare you for the “real world” and make you a better citizen, right? I’m not so sure. Regarding my own college experience, here is what college did do for me:

  1. I learned to hustle for myself. In a college so big, there was no accountability from anywhere but within myself.
  2. I learned how to research and how to tell junk from gems.
  3. I learned how to prioritize at my own risk.
  4. I learned how to work efficiently on very little sleep.
  5. Believe it or not, I learned the value of the professional network. If you didn’t go to office hours, your professors didn’t know who you were and if you didn’t keep up with them over the years, they couldn’t write letters of recommendation.
  6. The value of a personal network became apparent very early on as well- not just for getting into the best parties, but finding a roommate, a sofa when I needed one, a ride when my car broke down, a job when I needed cash, etc. If I’d stayed in my apartment alone, none of that would have panned out.
  7. Ultimately, I learned how to compete for my spot. UT is so big that it’s near impossible to get into if you’re not in the top 10% of your HS class. I also learned how to compete for a professor’s attention that hated teaching and was only there to research. Going to college also taught me how to compete for my spot in popular classes.

That all sounds good and wouldn’t those things all help elevate the real estate profession? Sure, why not? But it also got me to thinking about what I did NOT learn in college:

  1. Because I was an English major, I did NOT learn how to get to the point. We were required to write ten to twenty page papers several times each week and with that minimum, being concise was never necessary.
  2. I didn’t learn how to present well because the emphasis was on the information and not how it was presented. The most I had to do was read portions of my works out loud, but I could have read in a monotone voice and it wouldn’t have mattered.
  3. I did NOT learn how to work on a team. In the business school, this was a priority, but not in the liberal arts program. I learned how to push myself to be better than everyone, not how to function properly on a team… which is what most jobs require, especially real estate.
  4. I didn’t learn how to write a resume or sell myself. I now work frequently with interns and they are experiencing a similar lesson but now that social media is a part of their life, they think they know how to sell themselves because they can tweet. College does NOT prepare effectively how to sale, barring a few business courses.
  5. I did not learn money management. Again, the business school teaches this, but I left college having spoken to several financial advisors about my own loans but with conflicting information, my limited money experience was completely insane.
  6. I did not learn how to dress for success. I wore pajamas to most of my classes and the professor was lucky if I brushed my teeth or slept the night before. It didn’t impact my grade one iota.
  7. I didn’t learn how to negotiate. I knew how to manipulate and could get extra credit with some instructors, but overall, I learned nothing about negotiation, possibly one of the most critical tools in the real estate industry.
  8. I didn’t learn how to quit. In college, you keep pushing and pushing and pushing until you’re almost dead. In the real world, you have to know when to fold ’em. You have to know the signs of when a project isn’t working or when a tactic is failing, but college only prepares you to beat your head against a wall.

Most of these lessons I learned in my first jobs, not because the University helped me in any way.

So require or don’t require?

So, overall, when I think about whether or not a college degree is relevant in the real estate industry, I would argue that some of the most critical business survival skills are not taught in a traditional University unless students attend the business school (which is a minority of college students). Most colleges barely address the topic of real estate and graduate programs on the topic are forming, but going to school to be a Realtor is nearly unheard of (which would be the ultimate answer to the “what do we do?” question).

I believe that requiring a college degree would make for a beautiful Utopia and that in a dream world and on paper it looks good. Everyone with a framed BA or two would rule the world and help consumer trust levels, but I don’t believe it would actually make for better Realtors, it would just be more letters to add to the alphabet soup. What do you think?

Continue Reading

Our Great Partners

American Genius
news neatly in your inbox

Subscribe to our mailing list for news sent straight to your email inbox.

Emerging Stories

Get The American Genius
neatly in your inbox

Subscribe to get business and tech updates, breaking stories, and more!