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Viral tweet explains why expertise costs more

(BUSINESS) A viral tweet has given ample inspiration for people to explain their pricing and justify it to others, and themselves.

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A recent tweet by Davy Greenberg took the Internet by storm earlier last week, garnering over 42,000 re-tweets and over 135,000 likes:

Davy’s comment strikes a universal nerve because it clearly illustrates the value of expertise. Every profession has an invisible but crucial amount of skill and knowledge that its members accrue over time. Often these insights are hard-won lessons that come from having to figure out how to resolve a problem or fix a past mistake.

In an incredible over-simplification, look at it like this: Imagine that in your office, one of your printers doesn’t work. This is “common knowledge” among your established employees and they have each, at some point in the last year or so, changed their printer preferences so that they use a different, viable machine.

If you were to put a new hire into the same office with the same technology, they probably would waste at least half an our (or more!) trying to figure out why they couldn’t print with that machine, if none of their colleagues imparted that knowledge.

If the learning curve over something as basic as how to print can affect your workflow, imagine what the learning curve must be for more complex, specialized skills.

The point that Davy expresses is similar to a common problem in creative work: many people believe that because the field that you work in is related to an activity that some may do for a hobby (writing, graphic design, and so on), then your skills and talent are not “work” in the traditional sense. Thus, the assumption goes, you are not a professional who deserves to get paid professional wages.

As in any profession, the lower the fee—the lower of quality that you can expect.

Work that you expect done for free? Yikes. Just don’t even ask. “Exposure” is not worth anybody’s time and resources.

I tend to think about fair rates as a promise to a client that I respect their time as much as I want them to respect my own—they won’t have to have somebody re-do a task or service if they are willing to compensate me for my expertise.

Davy’s concise point is a good reminder that true value isn’t always visible in a work process, but that doesn’t mean it isn’t there. If you think someone’s rates are too high, you’re free to look elsewhere. But caveat emptor.

AprilJo Murphy is a Staff Writer at The American Genius and holds a PhD in English and Creative Writing from the University of North Texas. She is a writer, editor, and sometimes teacher based in Austin, TX who enjoys getting outdoors with her handsome dog, Roan.

Business Entrepreneur

Entrepreneurs’ edge – working quality, not quantity hours

(ENTREPRENEURS) A huge advantage of the entrepreneur life is full control over your day – and using your hours wisely (and creatively) boosts productivity, even if it means sleeping in and staying up late. Think quality, not quantity.

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So often, we hear the phrase “quality, not quantity,” which can be appropriately used to describe ideas we give to our boss or the amount of effort we put into volunteering. The long and short of it is – don’t half-ass something because you think it’s fulfilling the need of “quantity.”

Quality is always so much more important when it comes to output in your job. Like, okay, great, you worked 11 gillion hours this month, but what did you actually accomplish? Did you finish endless busy work and take pictures for social media of how busy you are? Or did you grow your bottom line?

Over the years, we’ve heard a lot about flex hours and more working from home options, but a hot new idea is (you guessed it) quality hours, not quantity hours. Sometimes fitting into that 9-to-5 framework is satisfying the quantity aspect, but are we really being as productive as we should?

Many people argue that we should be working less in order to produce more. Wait, don’t leave, let me explain.

Does it really seem like the best idea to be working when your energy level is in the negatives? Probably not. This opens the door for more mistakes, less engaged work, and less output. If you’re a night owl and your brain fires on all cylinders when the sun has gone down, is it really worth focusing your work energy during the hours that your brain isn’t fully on?

If we work only when we know we’re going to be productive, we can really make the most of our time. Now, don’t get that confused with “sit around and wait for lightning to strike and THEN work,” it means schedule your tasks based on when your mind is typically the most productive.

When are you most productive? In the morning after you’ve had a quick job and some coffee? Or post mid-afternoon when you’re full-on awake? Jonas Downey pondered this question, and said, “I’m usually at my creative peak in the mid-morning and lose steam after lunch, so I shuffle my work accordingly. I do exploratory freeform stuff in the morning, and I save routine tasks (like implementing something I already know how to do) for the afternoon. I also have a rather short attention span, so I take tiny breaks a lot.”

He notes that working just to hit a certain number of hours is counterproductive, because in that time, there are likely to be hours worked when you are not at your best. Click To Tweet

Be honest – do you do your best work when your head is in the clouds, or when you show up to a task, raring to go?

Glorification of the 80 hour work week is dead in most circle, so consider scheduling yourself for times and days that your brain will cooperate with you instead of work against you and force you into menial work that feels like you’re accomplishing tasks!

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Business Entrepreneur

How freelancers can keep the peace with difficult clients

(ENTREPRENEUR) Freelancers are in a tight spot – keeping customers happy pays the bills, even when they’re impossibly difficult. Let’s discuss how to overcome this tremendous challenge.

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Freelancers have a myriad of benefits, but one distinct drawback is that there isn’t always a team to back you up if you find yourself working with a particularly nasty client. It’s especially important to keep clients — no matter how insufferable they may be — in good moods, so here are a few tips on keeping the peace with your most annoying customers.

It’s worth noting that you can often mitigate a large amount of potential misunderstandings — and thus, nastiness — by being clear with your intentions, terms, and rules up front and over-communicating at all times. A common issue for beginning freelancers is a tendency to settle on less-than-optimal terms for fear of losing a potential customer. A piece of advice – if they’re not willing to pay you what you’re worth now, they never will be.

It also helps to keep in mind that most obstinate clients are simply control-freaks who have found themselves outside of their comfort zones. Knowing that you aren’t dealing with inherently bad people can be the difference between snapping and having more patience.

Once you’ve established that your client is causing you substantial enough discomfort that their behavior is no longer acceptable, your first step should be to communicate to them the specifics of your problem. If possible, do this in writing – promises made via email tend to reinforce accountability better than phone calls.

Freelancers should also avoid using any additional stipulations or rewards for getting clients to cooperate. As long as they’re the one failing to hold up their end of the bargain, they should be the one to pick up the slack — don’t do their work for them (or, if you do, make sure you charge them for it).

Again, the majority of client-freelancer issues can be boiled down to miscommunication and shaky terms, so address all issues as quickly as possible to avoid similar problems in the future. And as previously stated, over-communicate at all times.

Of course, keeping the peace is only viable up to a certain point of abuse.

If your client doesn’t pay you by the agreed-upon due date, continuously disrespects you and/or your team, or keeps changing the terms of your agreement, you reserve the right to set the client straight, threaten to take them to small-claims court, or — if you haven’t initiated the work for your end of the deal — terminate the contract.

Remember, freelancers don’t owe inconsiderate customers the time of day, and for every non-paying customer with whom you waste your time, you’re missing out on a paid, legitimate opportunity.

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Business Entrepreneur

Google makes it easier to identify veteran-owned businesses

(BUSINESS) Finding veteran-owned businesses just got easier thanks to a new feature from Google (one that veteran business owners can easily take advantage of).

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Google My Business (GMB) is the main database for search engines. It’s a powerful tool used by consumers and businesses. To help customers and business-owners, GMB added a very important category last fall. Businesses can now be identified as veteran owned.

The U.S. Small Business Administration estimates that there are 2.5 million businesses majority-owned by veterans in the United States. In one report, these veteran-owned businesses employ over 5 million people and have an annual payroll of $195 billion. Texas ranks #2 in having the most veteran-owned businesses, following California.

The support that Americans give vets is inspiring. The cool thing about this feature from GMB is that it helps consumers find businesses to support. The men and women who gave service to our country deserve support once they’re civilians. Look for veteran-led businesses when you use Google.

Customers aren’t the only ones who will take advantage of knowing whether a business is owned by a former service member not. Fellow vets often go out of their way to support each other. Who better to provide information about resources and opportunities than someone whose been there?

If you’re a business using GMB, it’s easy to add this attribute to your listing. It’s under the About category. The instructions for mobile and desktop can be found here. The only other attributes currently available are family-led and woman-owned.

It’s unknown how many people actually seek this information out or will actually use it. It’s estimated that about 10 percent of small businesses in the U.S. are veteran-led. These businesses aren’t just providing an economic impact on communities. Veteran-owned businesses hire fellow vets in higher volume than non-veteran-owned companies. USA Today reported that vets thrive in the small business world, attributing success to their core values, such as discipline and organization that make vets able to commit to a business and serve customers.

We applaud Google for adding this attribute to their database of information.

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