You can realize your website needs a little help without being an expert, but figuring out what exactly you need to fix is a different story. Great news! You can improve user experience without being a tech wizard.
The best UX consultants are your site visitors, and Insight Stash lets you engage with them in real-time with their “fast, simple feedback forms.” The platform lets you easily build your own surveys and embed them into your website so your site visitors can give you real-time feedback about your products, services, and site functionality.
What features do users like and dislike? Why?
Customizable forms let you design survey-style feedback forms on the fly for specific cases and create your own target segments, meaning you can launch different surveys for different people every week.
Ask whatever you want, however you want.
You can choose from a variety of question types including the old favorite Net Promoter Score (NPS) question “How likely are you to recommend us to a friend?,” matrix table fields, a simple thumbs up, and more. To increase completion rates, you can group questions into steps that make logical sense and stay relevant to the person filling out the form.
Choose which page your surveys will pop up.
Maybe focus on a different page each week, or just change up your survey to ask about different aspects of the same page.
Embedding surveys in your website might sound tricky, but it’s actually super easy. Just Copy and paste script block provided by Insight Stash and it creates custom buttons that float on your site pages to launch feedback forms.
What can this feedback teach you?
Slice and dice results however you want, measuring by attributes like browser and URL information, location, time, sentiment, device type and more. Users’ responses can help you find out why people are opting out in certain places so you can make changes to improve funnel conversion.
View reports in an easily navigable admin panel, or integrate them into your existing reporting services or Excel chart.
While Insight Stash does let you collect reviews from site visitors, the platform is really more effective for user experience research. If you’re looking for feedback on your products and services, the best way to go about this is a review management platform that specializes in automating review requests at critical moments such as immediately after a transaction.
Interested? Different pricing plans are available based on the number of hits per month, ranging from 10,000 hits to 100,000. Each plan starts off with a free 30-day trial. What are you waiting for? Go get your site optimized!