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How Your Business Can Benefit From Social Media RIGHT NOW

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real-estate-social-media.jpgDid you ever go to a school dance? Was it awkward for you? Were you paralyzed by the fear of having to dance with a classmate, the fear of being rejected, the fear of embarrassment?

The current Internet environment can be a lot like that sometimes.

Let’s face it, if you are a real estate agent who is surveying the current Internet landscape and trying to figure out what your next step is going to be, it is very easy to get confused and to suffer paralysis.

The Internet provides so many marketing opportunities that the choices can sometimes seem overwhelming. Sure, you may have your own personal website, complete with all the bells and whistles (content management, SEO optimization, user registration, customized property search, lead generation, etc.) but you want more. You want to be on the bleeding edge of technology, innovating and moving your business forward. In short, you want to dance, but choosing the right partner can be difficult.

Now what?

You may have heard of social media (or user-generated content). Even if you haven’t, you are sure to have heard of its examples: YouTube, Twitter, Facebook, MySpace, Second Life, blogs, and wikis, just to name a few. The expansion of social media is the latest and greatest phase of the Internet. Because of this, it should at least be on the radar screens of real estate agents who are interested in more completely leveraging the power of the Internet to grow their business.

Since the social media options can sometimes be so overwhelming that brain freeze can quickly occur, I thought that it might be helpful to offer what I think is a basic primer on using some of these sites to benefit your business. This is a basic primer, designed just to expose you to sites that can be of some benefit, and also sharing strategies for realizing that benefit. This is not meant to be an exhaustive review by any means, but is should be enough to put you on the road to building meaningful relationships with clients, customers, prospects and other professionals.

If the Internet is like a dance, then your song is about to come on. . .

The Philosophy Behind Social Media

The first thing that you need to understand about the social media movement is that it is built around relationships. Social media sites exist to foster conversation between people. The people who use these sites want to engage with others, not just experience one-way communication.

The majority of traditional real estate marketing is one-way (i.e. look at my listings, read about my service, visit my website). Social media sites are different. The expectation of people who use these sites is that they will have a part in the conversation. The good thing about this, for agents, is that it enables agents to cultivate relationships with people. Rather than marketing to prospects, you can converse with them and build trust in a more natural and meaningful way. Traditional Internet marketing takes your hand and says, “dance with me!” Social media sites offer a hand and ask, “shall we dance?”

4 Resources You Can Use RIGHT NOW to Build Meaningful Relationships

1) Blogging— You are reading a blog right now, but you probably knew that. The reason that blogs can be beneficial to agents is that you can use the blog as your own personal slice of the Internet to show people what you are really about. A blog gives you a way to share your insights and expertise with people as often as you would like. At the most basic level, a blog gives people a way to meet you before they ever meet you face-to-face.

How to use your blog: Use it as a way to converse with and inform your readers. Your goal should be to share with them your insights, opinions and experience is such a way that benefits them. After writing a few posts, and receiving a few comments, you will find that you will be learning just as much as you are sharing.

How NOT to use your blog: To advertise listings. There are plenty of other ways to do that. If you really want to use a blog for advertising your inventory, create a separate blog for such a purpose. I did just that.

2) Facebook: Facebook was a sight that was originally created as a way for college students to communicate with each other more easily. Originally the exclusive domain of colleges, the site has since been opened to anyone with an email address. That means you. Facebook is a social-networking site that allows you to share as much or as little information as you want with others, but especially your “friends.” Aside from being a cool place to find friends, former classmates and colleagues, Facebook can also be a valuable business tool.

How to use Facebook: Use it to establish yourself as an expert in your community and build relationships with people you already know and also with potential clients. If you are looking for great ways to use Facebook for business, you can find some here, and some real estate-specific possibilities here and here.

How NOT to use Facebook: Remember that if you are going to use one Facebook profile for both business and personal use, anything that you put in your profile should be appropriate. You may have had a great time at that party the other night, but do you want your real estate clients and prospects viewing that photo of you with a lampshade on your head?

3) LinkedIn: LinkedIn is like the big-business brother to Facebook. While Facebook is a personal social networking site that people use for business, the explicit purpose of LinkedIn is to foster business networking. It isn’t quite as social as I would like it to be, but their Q&A section can be a great resource for learning. The basic purpose of LinkedIn is to start a profile and link yourself to other professionals, thereby increasing your overall network by degrees. I have linked myself not only to other real estate professionals, but also to any of my clients who have profiles. The networking potential is enormous.

How to use LinkedIn: Build as detailed and creative a profile as you can. This will be people’s first impression of you. Answer as many questions as you can on the message boards as a way of making additional contact by sharing your experience and expertise. Who knows, you may even be able to leverage your network to create new business opportunities.

How NOT to use LinkedIn: Don’t spam people, and don’t use it to advertise your listings (again). Like all the others, LinkedIn is a networking site, not an advertising outlet. Engage people and become part of the conversation.

4) Twitter: Twitter is a site that I recently started using. It is essentially a micro-blogging platform. While many people use it just to publish status updates (telling people what they are doing at any given moment), the site has possibilities far beyond that. The most valuable feature of the site is the ability to follow the tweets of others. Find some interesting people, and you will have insight into what is catching their attention. A lot of news breaks on Twitter, since it can be disseminated instantaneously. Also, by using “@” replies, you can actually converse with people, like the chat rooms of yore. Right now, there isn’t a tremendous real estate industry presence on Twitter, but I hope that will change.

How to use Twitter: Read this first. I am sure, however, that there are plenty of other innovative uses for the site as it pertains specifically to real estate. Most of them are going to require building a cadre of followers for your tweets, so you are going to need something interesting and compelling to follow, first.

How NOT to use Twitter: While the original purpose for Twitter was to answer the question, “what are you doing?” Don’t get carried away. No one wants to know when you are going to grab a cold one from the fridge. If you are doing something that you think people may find interesting, than tweet away. Oh yeah, “I just listed ‘such and such house’ today,” does not qualify as interesting. Tweets are limited to 140 characters, so choose wisely.

Get Out on the Dance Floor

Those are just 4 social media resources that I think are valuable. There are plenty of others. I included these because I have personal experience with them. Doing just a little bit of research will yield plenty of other possibilities. My advice is to pick a few and use them faithfully for a while. Only use as many as you can effectively manage. That is why I use the 4 listed above. Any more than that would get a bit unwieldy for me. I like them, and I have experienced some degree of success with all of them.

The main thing to remember is that social media is about building relationships. In order to do that, you need to do something. Maybe you just start a blog and see how it goes. Maybe you build a Facebook profile and find some groups that are interesting to you. Whatever it is, believe me when I tell you that your colleagues, friends, clients and prospects are out there socializing right now.

Remember those school dances? If you have been standing on the wall, waiting for the music to change, the time for waiting is over. Now is the time to dance!

I'm a REALTOR, basketball referee, happy husband, and Community Manager (in no particular order). I have a passion for the real estate industry and officiating, a passion that I try to turn into inspiration on my blog, The Real Estate Zebra. I am also the Community Manager at Inman News. When I'm not blogging here on AG or the Zebra, you can usually find me on Twitter.

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26 Comments

26 Comments

  1. Kevin M. Butler

    October 14, 2007 at 8:33 pm

    The introduction of social networking websites and more specifically, business networking websites is having a big impact on business and helping professionals who haven’t truly found success at local networking events because they may be shy or overwhelmed by folks just trying to make a deal or sale.
    Business networking is truly about the relationship and not the sale. Build great relatioinships by helping others first and they will knock down your door to help you in the future.
    I decided to start my own business networking website to help people manage their existing personal business network and provide additional resources for them to enhance their network and pass business referrals online.
    Please experience ChamberFish.com and provide feedback to us on the contact us page to let us know what additional features and benefits you’d like to see.

    Good luck and happy networking,

    Kevin M. Butler
    Owner
    ChamberFish.com

  2. Dick Todhunter

    October 28, 2007 at 10:12 am

    Very informative. Being a newbie to the world of blogging and social networking I appreciate your minimalist approach (4 recommendations). A concern is expressed by Jay Thompson (sidebar comment about spam). Who needs the spam (I haven’t experienced, don’t want to).

    Have heard that digg generates tons of spam.

    Have you any pearls of wisdom on sites like digg, technorati and the ilk? What’s the utility.

    Thank you maven Dan.

  3. Lee Aase

    October 28, 2007 at 11:55 pm

    Great post, Daniel, and some good advice for people getting started. Especially the last part about just getting out on the dance floor. Inertia is the enemy.

  4. Daniel Rothamel

    October 29, 2007 at 4:30 pm

    Dick,

    Those are great questions. I think they are better answered in a full post, but briefly– Technorati will help promote your blog to other bloggers. It works well, but I wouldn’t get too caught up in rankings and the like. Digg is a social bookmarking site, but since its focus is mainly Tech-oriented, it can be tough to get many Diggs on real estate articles. I think the importance of Digg is over-rated, especially for a real estate blog.

    Lee,

    Thanks for checking out the post. Your work on the subject is quite inspiring. You are absolutely right– inertia is the enemy.

  5. concord

    April 11, 2008 at 6:33 am

    Some point should be included in social media optimization

    Know how to target your audience

    Create content

    Create a SMO strategy

    Bookmarking and tagging

    Increase your linkability

    SMO should be a continuous process

  6. Jim Garrison

    March 20, 2009 at 11:38 pm

    https://agentgenius.com/?p=191 Interesting discussion of using this stuff for business

  7. Mary Ann

    May 29, 2009 at 4:21 pm

    Great post! Social networking and social media as we are all enjoying today is a place to connect and make new friends while professionally finding proper ways to promote your products in a way that does not offend others or be seen as aggressive.

  8. Jeffery N. Whigham

    January 10, 2010 at 8:08 pm

    As Social Media "enables agents to cultivate relationships with people" https://bit.ly/78iIG6, let's b sure 2 focus on people, not just tech.

  9. Eric Lance

    June 8, 2010 at 3:32 pm

    Using social media in real estate – great read for a tough market! https://bit.ly/aNcXzE

  10. mcurtis808

    June 17, 2010 at 8:08 pm

    How Your Real Estate Business Can Benefit From Social Media RIGHT NOW https://bit.ly/4GqAWi (from @agentgenius)

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Social Media

Facebook beta features fresh friendly facade you can try out

(SOCIAL MEDIA) Facebook is trying to change it’s image, literally. They already changed their logo, now is time for a new design you can see in the beta.

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facebook beta

After sixteen years in the game, Facebook is getting a facelift. Facebook has been working on a redesign for quite some time and they’re finally starting to roll out a beta. Facebook is taking the rollout slow, so it looks like just a few users are seeing the redesign and the rest of us will have to wait. Want to be among the first to test out the new look? Here’s how you can, maybe, make it happen.

If you are one of the lucky few who has been selected to beta test, then getting the new design should be simple. When you log into your account (as if you ever log out) a pop up will prompt you to try out the new beta. If this doesn’t happen, and you’re still feeling optimistic, then turn your eye to the upper right-hand corner of your screen and look for a button labeled “See Facebook Beta.” Still no button, but want to keep the hope alive? Click the drop-down arrow in the right-hand corner of your screen and see if the Facebook Beta option appears in the dropdown. Nothing yet? Tough luck, kid. You have not been chosen.

If the new design is available to you, then Facebook will offer to give you a tour of the new system. The fresh UI aims to simplify the user experience by making the page less cluttered and easier to navigate. Icons will be sleeker and brighter and it should be easier than ever to access your Messenger conversations. And if you decide that you kind of hate the new design, no big deal. Users will have the option to switch back to the classic design, at least while the redesign is still in beta.

Platform redesigns are always a contentious topic of conversation for users. Twitter, in particular, has seen some user drama over its redesigns through the years. Sometimes a redesign will knock out your favorite feature or make a shortcut you used to take in a workflow pointless. And, honestly, sometimes people just don’t like change. Whatever side of the coin you’re on, let us know how you feel about Facebook’s new look.

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Social Media

Google takes a shot at competing with TikTok, Pinterest videos

(SOCIAL MEDIA) We all love to sit and watch short videos, be they humorous, reactionary, or weird, but here is Googles attempt to get educational with Tangi.

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Tangi screenshot

It’s happened to anyone who’s ever been looking online for how-to help… you click on a likely-sounding YouTube video, only to be greeted by an ad you can’t skip, a whole lot of introductory chit-chat, and three minutes of build-up before you finally see exactly what you need to do to handle your would-be DIY hack.

But what if you could get your answer in 60 seconds or less? It’s the concept behind Tangi, a newly released Google app created in the company’s Area 120 incubator by developer Coco Mao.

Variously described as short-form YouTube, video Pinterest, or TikTok for makers, Tangi was inspired by Mao discovering that her “smartphone challenged” parents were using their devices to watch photography and painting tutorials—and developing new hobbies as a result.

She came back to Google and worked with her team to develop Tangi as a place where such how-to inspiration could be more easily found and taken advantage of. “The name is inspired by the words TeAch aNd Give,” she explained as she introduced the app at the end of January. “’Tangible’—things you can make.”

The philosophy behind Tangi means this is hands-on how-to for the crafty club. The time-lapse heavy videos “could quickly get a point across,” Mao said, “something that used to take a long time to learn with just text and images.”

Videos fall into categories of art, cooking, DIY, fashion and beauty, and lifestyle, and are often accompanied by links to recipes or the maker’s blog or Instagram for more information. Some makers don’t quite have the format down pat yet, but most manage to provide a good balance of visual inspiration and a little more information.

And like Pinterest, Tangi can turn into a time-lapsing rabbit hole of its own. I started with a mere 10-second clip on propagating succulents (I’ve been doing it wrong), which led to a minute on “when succulents stretch” (“etiolation” — new vocabulary word!), which led to a succulent cake which led to a conversation heart cake and before I knew it, 20 minutes had gone by and I was watching an exploding heart science Valentine and had washed up at “Yoda one for me.”

While the app has only been out for about a week … and is only available on iOS and the web … it’s already well populated with content from makers and lifestyle bloggers who partnered with Mao’s team during the development process. And though it’s still in closed-beta mode for content creators, users can apply to be on a waitlist to be invited to upload their own work.

There are a few question marks still. No word on when it will be available on Google’s own Android platform, for one thing. While a couple of intrepid contributors are reviewing education apps and dispensing startup advice, its philosophy as stated by team lead Mao may not extend much more beyond the maker and creative fields to include technology and workplace input. And Google doesn’t always support its apps for long.

But it’s fun, simple, and easy on the eyes. As a place to find quick inspiration and direction, Tangi could carve out a niche.

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New Reddit policy on impersonation mimics other social media giants

(SOCIAL MEDIA) Reddit is the latest social media company to change their policy to protect against deepfake impersonation, because of the harm they can cause.

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impersonation with deepfakes

Reddit is the latest social media company making updates to their rules and policies ahead of the 2020 election. Companies like Facebook, Twitter, and now Reddit are all trying to make the social internet a safer place to receive information.

Reddit’s new policy officially bans impersonation with the goal of handling “bad actors who are trying to manipulate Reddit, particularly are issues of great public significance, like elections.”

Deepfakes have become a key topic of conversation the last few years. In the wake of the mass spreading of misinformation during the 2016 presidential election, users have grown wearier than ever of the information they see online. Deepfakes are no longer a niche subject, but an everyday pain point that technology companies are scrambling to control.

In a statement made on r/redditsecurity, Reddit informed users of the change to website policy stating, “Reddit does not allow content that impersonates individuals or entities in a misleading or deceptive manner. This not only includes using a Reddit account to impersonate someone, but also encompasses things such as domains that mimic others, as well as deepfakes or other manipulated content presented to mislead, or falsely attributed to an individual or entity.”

The platform isn’t trying to make a mass change to it’s often humor driven culture. Parody and satire are still allowed forms of impersonation so long as the joke is obvious. Reddit has vowed to always take context into account when looking at cases of user impersonation.

It’s a good sign for society when popular social platforms start taking their role in controlling the spread of false information seriously. Companies like Reddit are in a position to create real change in the way we spread and consume information about major global events.

What’s unclear is how much man power these companies are putting behind their policies. Reddit ends their statement by pointing users to a report form that users can submit if they or someone else is the victim of impersonation. The question users should be asking is how long would it take to get a response or see action on these reports?

Policy changes are great, but if companies are simply throwing them onto their fine print with no resources behind enforcement then it’s not social change, it’s just legal jargon to protect their ass.

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