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Is Change Good or Bad? What if the Change is on Twitter.com?

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twitter use in real estate and elsewhere

Oprah wasn’t always on Twitter…

A few years back, South By Southwest Interactive Festival attendees began using a little web app called Twitter.com which began simply as an aggregator of everyone’s away messages so people wouldn’t have to visit various sites to quickly review what their friends and contacts were doing.  At sxsw it was used to mobilize folks and thousands of people trying to figure out where the hot happy hour was, so much that the old fail whale resulted.

Now, Twitter is a household name- Oprah and my dad tweet, which is a far cry from us sxsw geeks back in the day.  For those of you new to Twitter, you may not realize that once upon a time, there wasn’t a standard culture and best practice for Twitter and as early adopters, we helped mold the culture.  Recently, Twitter has made a variety of changes to their terms of service and now to the design of their site and those of us who are immersed in the culture are watching closely- some object, some support and honestly, some don’t care, but change has not gone unnoticed.

What interests me most because I have an affinity for web design (although I don’t design anything, I’m more of a fangirl) is the tiny changes Twitter is rolling out that aren’t mentioned on their press releases.  So I ask those of you who have been around since BackInTheDay, is change good or bad?  Does it matter?  Let’s peep some of the changes and then I want you to opine…

Innovate or cling to the old for nostalgia?

all - CopyFirst up, the default avatar has been changed from the standard brown with blue eyes wonky person face to a variety of colors with a bird-ish figure… does this change your wardrobe?  Am I the only one with a now-vintage twitter avatar t-shirt?

Besides that, is Twitter getting further away from their logo of the standard bird?  Have you noticed there are like three versions of the Twitter bird now generated by Twitter themselves?  Does YOUR company have multiple logos?

Secondly, look below… Twitter has changed the font to a helvetica, check out the numbers on this picture… Does it matter?  Is it cleaner?  Is it an indication of a newer UI on the way?  Is this like mom trying to chop up carrots and sneak them into the meatloaf so we eat healthy crap?

helvetica use on twitter.com

Lastly, the overall community has designed a variety of “follow me” buttons and although I lean toward the polished icon and the Practika logo set, does it distort the “follow me” message your site is sending when a user doesn’t recognize the logo or are you showing you are creative and innovative?  Which of the below do you lean toward?

twitter follow me buttons

What are YOUR thoughts?  Are these hidden carrots or are they tiny changes that show Twitter is still a diamond in the rough and the polish is on the way?

Lani is the Chief Operating Officer at The American Genius and has been named in the Inman 100 Most Influential Real Estate Leaders several times, co-authored a book, co-founded BASHH and Austin Digital Jobs, and is a seasoned business writer and editorialist with a penchant for the irreverent.

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10 Comments

10 Comments

  1. Stacey Harmon

    September 16, 2009 at 11:49 am

    @laniar

    Wow Lani – Sharp detail eye you have there! Impressive. Great post.

    Twitter never has been a beacon of design, so I’m happy to see some overall improvements to the UI (the home page redesign was certainly a step in the right direction), but I don’t think moving away from their core brand image of the blue bird is a smart move. I’m all for the blue bird evolving, but that change to a purple thing seems a dramatic departure. I think of the McDonalds logo…it always has the yellow M, but the application of the logo has been modernized over time and adapts to the current business environment. Twitter could do the same.

    I am perplexed by the change of the font to a serif font. Certainly not more readable. I don’t get it. Makes me wonder if there really is any graphic plan at all.

    In general, I belived that good design can make users/customers raving fans of your brand. Now, I love twitter (even w/o great design) but think the entire platform can gain broader acceptance and love with a strategic brand clean-up and redesign. Problem is, as your examples above point out, it doesn’t seem to have any greater standard behind it. At least not that we can see…yet.

  2. Matt Stigliano

    September 16, 2009 at 12:03 pm

    @LaniAR One of the things I’ve noticed about Twitter in the past is that they throw changes out there willy-nilly and then change them the next day. It’s as if Twitter is in constant beta. I’m all for some change to clean things up and make it look all nice and pretty, but remember when they kept switching what appeared in the left sidebar? Everyday I logged in it was different. It was confusing. Those sorts of changes can be more detrimental to your user stats than anything else. Although there will be those that complain that Twitter “sold out” (to use a music industry favorite) when they change a logo or graphic, I’m not too worried about these as long as it works. For branding purposes though, I have to say it’s a bad move to change too much too fast.

  3. Ian Greenleigh

    September 16, 2009 at 1:56 pm

    My dad was Apple’s go-to photographer back when few had heard of Steve Jobs or his Macs. He was asking me about twitter the other day, because he’s still not on it. He said, “Isn’t Guy Kawasaki on there?” Uhh, yeah Dad, he’s on there in a big way. “I know that guy. He came from Apple.” Well, Dad, maybe you should get your ass on twitter since you’ve got some inside guys.

    See, it’s hard for me to explain to otherwise tech-savvy people like him why they should be on twitter without sounding like I’m trying to literally sell it. When I tell people the things that have happened for me, things that all started on twitter, I understand why they don’t believe me. How can it be of value if it’s free? And fun? Well, you’ll just have to accept it as a new era.

    The other day on twitter I made the worst joke ever about a rain dance. Someone on the east coast read it and responded. We had a silly little conversation, nothing of substance. Then he asks me if I have time soon to talk about what I do. He checked out the site. I checked out his, and he’s a huge multifamily developer. From the stupidest little joke, I may get some business and an incredibly reference-able new customer. I wouldn’t believe it myself.

  4. Scott Allen

    September 16, 2009 at 3:16 pm

    I like the default avatar change from an aesthetic point. On the flip side, seeing the brown wonky face was an easy way to pick out followers who aren’t really committed to Twitter, i.e., many are spam accounts. Of course, among the changes on Twitter are that any serious spammers now use a photo of some cute girl in a bikini or showing cleavage rather than the default avatar, so I don’t know that it matters so much any more.

    I do NOT like the new follow button and more generally the shift away from the blue bird. Twitter has encouraged the development of an ecosystem of related products, many of which play on the blue bird as a way of acknowledging the connection to Twitter. Personally, I love the fact that they have allowed, perhaps even tacitly encouraged, this practice, rather than sending out C&D letters for trademark violations.

    So what now if the Twitter bird is suddenly a white bird on a purple (or whatever) background? Does the entire Twitter ecosystem shift along with them?

    This isn’t just a matter of “If it ain’t broke, don’t fix it.” The Twitter bluebird is a well-recognized, well-established brand that has spawned a plethora of derivatives. Changing it isn’t just risky — it’s downright stupid.

    While we’re on the topic of UI changes, I hate the fact that all actions regarding a user are now in a drop menu rather than a simple link. Also, there’s no longer an easy way with Twitter to tell whether someone I’m following is following me back or not (you used to be able to tell by whether there was a DM link next to their name or not).

  5. Atlanta Real Estate

    September 16, 2009 at 10:30 pm

    “twitter”

    The other day I was in the geek section of my local Barnes n Noble. You know, the section with all the 4 inch thick SQL Server books.

    These two teen age girls come by, one leading in front of the other, walking pretty quickly through that aisle (I guess so no knowledge would actually stick).

    As they round the end of the aisle, the one in the front sees a twitter book (bet that’s a good read, btw) and says “oh cool, twitter.”

    With no delay, like it was one long choreographed sentence, the one in the back follows with, “that’s so stupid.”

    This is strange because the one in the back was the one texting while walking.

    But, regardless, apparently and officially, the verdict is still out on “twitter.”

    RM

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Snapchat shifts strategy to open their arms to competitors

(SOCIAL MEDIA) Snapchat opens some interesting doors after keeping the padlocked for years – will this new strategy solidify their status as a digital giant?

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There’s no denying the notable impact that Snapchat has had on the visual side of social media apps. From knock-off Snapchat-esque filters to more egregious rips such as the “Stories” feature, allusions to Snapchat are inherent in the bulk of social media platforms. Snapchat’s response is simple: to monetize these allusions via the Snapchat Story Kit.

The “Stories” feature has rapidly become a massive part of platforms such as Facebook, Instagram, and WhatsApp, with over a billion daily story users across these three services. Comparatively, Snapchat enjoys around 186 million daily story users, making it nearly impossible for the original story curator to compete.

Like many modern businesses, Snapchat’s initial response was to ignore the competition in a display of relentless, self-indulgent optimism. Now that such optimism has been dampened by cold, hard numbers, Snapchat is turning to another venue: sharing.

By sharing their “Stories” feature via a new developer suite — called the “Snapchat Story Kit” — Snapchat will be able to monetize its most ubiquitous aspect while maintaining some semblance of branding across any participating platforms.

In theory, the Snapchat Story Kit will allow app users to post their Snapchat stories to apps such as Tinder, Twitter, and so on; this will enable the same level of story interaction one would find within Snapchat or on Facebook without taking the focus away from Snapchat’s API.

Since any story posted via the Snapchat Story Kit will still go through Snapchat rather than a nonpartisan third-party app or program, this move will continue to emphasize Snapchat’s presence in the visual world.

There are a few possible downsides to this power-grab, not least of which is Facebook’s level of control at the time of this writing. Since Facebook already uses its own version of the “Stories” feature on all of its most-frequented apps, Snapchat has essentially missed out on some of the most powerful opportunities to monetize its features.

It’s also within the realm of reason to assume that Snapchat will require Snapchat Story Kit users to jump through additional hoops before they can use its features—a move that, similarly to the Bitmoji jump, may prove to be more annoying than hindering.

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MeWe – the social network for your inner Ron Swanson

MeWe, a new social media site, seems to offer everything Facebook does and more, but with privacy as a foundation of its business model. Said MeWe user Melissa F., “It’s about time someone figured out that privacy and social media can go hand in hand.”

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Let’s face it: Facebook is kind of creepy. Between facial recognition technology, demanding your real name, and mining your accounts for data, social media is becoming increasingly invasive. Users have looked for alternatives to mainstream social media that genuinely value privacy, but the alternatives to Facebook have been lackluster.

MeWe is poised to change all of that, if it can muster up a network strong enough to compete with Facebook. On paper, the new social media site seems to offer everything Facebook does and more, but with privacy as a foundation of its business model. Said MeWe user Melissa F., “It’s about time someone figured out that privacy and social media can go hand in hand.”

MeWe prioritizes privacy in every aspect of the site, and in fact, users are protected by a “Privacy Bill of Rights.” MeWe does not track, mine, or share your data, and does not use facial recognition software or cookies. (In fact, you can take a survey on MeWe to estimate how many cookies are currently tracking you – apparently I have 18 cookies spying on me!)

ron swanson

You don’t have to share that “as of [DATE] my content belongs to me” status anymore.

Everything you post on MeWe belongs to you – the site does not try to claim ownership over your content – and you can download your profile in its entirety at any time. MeWe doesn’t even pester you with advertising. Instead of making money by selling your data (hence the hashtag #Not4Sale) or advertising, the site plans to profit by offering additional paid services, like extra data and bonus apps.

So what does MeWe do? Everything Facebook does, and more. You can share photos and videos, send messages or live chat. You can also attach voice messages to any of your posts, photos, or videos, and you can create Snapchat-like disappearing content.

You can also sync your profile to stash content in your personal storage cloud. Everything you post is protected, and you can fine-tune the permission controls so that you can decide exactly who gets to see your content and who doesn’t – “no creepy stalkers or strangers.”

MeWe is available for Android, iOS, desktops, and tablets.

This story was originally published in January 2016, but the social network suddenly appears to be gaining traction.

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How to spot if your SEO, PPC, social media marketing service provider is a con-artist

(BUSINESS) When hiring a professional, did you know there are actual questions you can ask to spot a con-artist? Too often, we trust our guts and go with the gregarious person, but too much is on the line to keep doing that with your business.

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In this day and age the cult of positive thinking and “the law of attraction” are still very much alive and well in the business services industry. Here are a few simple questions that you can ask prospective business service providers to help you gauge if they are the real deal or just caught up in the fad of “say yes to everything,” or “outsource everything” being populated online by countless “thought leaders” and cult gurus.

Lots of people will ask, “What’s the harm of people trying to make something of themselves?”

Well, I’m here to tell you there is a huge harm in taking risks with a client’s money and manipulating people into trusting their “expertise” when they have none.

Business owners: Due diligence is more important than ever these days.

There are whole communities of people helping to prop each-other up as experts in fields they know nothing about while outsourcing their tasks with little or no oversight into the actual work being done on your behalf.

It is nearly impossible for you to tell if this is even going on. Don’t worry. I am here to help you avoid a con-artist.

How? By showing you how to weed out the bad actors by asking really simple questions.

This set of questions is perfect for people who need to distinguish if the expert they are talking is really just an expert in bullshit with a likeable personality.

Why do these questions work? Because people who are into this kind of stuff are rarely hesitant to talk about it when you ask them direct questions. They believe that what they are doing is a good thing and so they are more open to sharing this information with you because they think by you by asking that you are also into similar things.

It is a fun little trick I picked up while learning to do consumer polling and political surveying.

The Questions:

  • Who influences you professionally?
  • Do you follow any “thought leaders” “gurus” or coaches? If so, who?
  • What “school” of thought do you ascribe to in your profession, and where do you learn what you know?
  • Are there any industry standards you do not agree with?
  • How do you apply the services you offer to your own company?
  • Can you please tell me the background of your support staff and can I see their CV’s?
  • Do you outsource or white label any of the work your company does?
  • May we audit your process before buying your services?
  • May we discuss your proposed strategies with others in your industry to ensure quality?
  • Would you be open to speaking with an independent consultant that is knowledgeable about your industry about your proposals?
  • Can you show me examples of your past successful jobs?
  • Do you have any industry accepted certifications and how many hours of study do you do in a year to keep your knowledge up-to-date and current?
  • How many clients have you had in the past?
  • How many clients do you have currently?
  • How many clients are you able to handle at one time?
  • How many other clients do you have that are in the same industry as my company?
  • How long is your onboarding process before we start getting down to actually making changes to help solve the issues my company is facing?
  • Can you explain to me the steps you will take to identify my company’s needs?
  • Have you ever taken a course in NLP or any other similar course of study?
  • Have you ever been a part of a Multi-Level Marketing company?
  • Fun. Right? Well, we aren’t done.

    It is not just enough to ask these questions… you have to pay attention to the answers, as well as the WAY they are answering questions.

    And you also have to RESEARCH the company after you get your answers to make sure they ring true.

    You cannot keep accepting people at face value, not when the risk is to your business, employees, and clients. There is little to no risk for a person who is being dishonest about their capabilities and skill sets. They will walk away with your money, ready to go find another target for a chance meeting that seems amazingly perfect.

    Do not leave your business decisions to chance encounters at networking events. Research before saying yes.

    No matter how likeable or appealing the person you are speaking with is.

    How do you research? Easy. THE INTERNET. Look at the website of the company you are considering working with.

    • Does it look professional? (do not use your website as a standard for professional unless you have had it done by a professional)
    • Can you see a list of their past clients?
    • Do they effectively tell their story as a company or are they just selling?
    • What do their social media profiles look like? Do they have many followers? Are they updated regularly?
    • Do they have any positive reviews on social sites? (Yelp, Facebook, Linkedin, etc)

    You can also do some simple things like running SEO Website Checkers on their websites. There are tons of these online for free and they will give you a pretty good indicator of if they are using best practices on their websites – you can even do this research on their clients’ websites.

    Also, if you know anything about SpyFu, you can run their website through that to see how they are doing their own online marketing (the same can be said for their clients if they are selling this service).

    Facebook also has a cool section that shows you ads that a Page is running. You can find this info connected to their business Page as well as the Pages they manage for their clients as well. None of these things automatically disqualify a potential service provider, but their answers the question of “why” things are the way there are might be very illuminating to you as a business owner.

    This may seem like a lot of work, and it can be if you do not do these things regularly and have them down to a system, but the cost of not doing these things is way too high. A con-artist is born every day, thanks to the internet.

    You have a right as a business owner considering services from a vendor to ask these questions.

    They also have the responsibility as a service provider to answer these questions in a professional manner. Sometimes the way in which they answer the questions is far more important than the actual answer.

    If all of this seems too overwhelming for you to handle, that is okay.

    • You can ask one of your staff in your company to take on this role and responsibility.
    • You can hire someone to come in and help you with these decisions (and you can ask them all the same questions as above before taking their services).
    • You can reach out to other business owners in your network to see if they have recommendations for someone who could help you with things.
    • Heck, you can even call up companies that look like they are doing as well as you want to be doing online and ask them who they are using for their services. Try successful companies in other industries as your competitor won’t likely be interested in sharing their secrets with you…

    What is important is that you are asking questions, researching, and ultimately making sure that you are doing as much as possible to ensure making the best decision for your company.

    Final thoughts:

    “But, Jay, what’s wrong with taking a risk on an up-and-comer?”

    The answer to that is NOTHING. There is nothing wrong with taking a chance on someone. Someone being green doesn’t make them a con-artist.

    The issue I am raising is in the honest portrayal of businesses and their capabilities. It is about honesty.

    I am a huge fan of working with people who are new and passionate about an industry. But I only work with people who are honest with me about who they are, what they can do, and how their processes work.

    I have worked with tons of people who are still learning on the job. It can be quite educational for a business owner as well.

    Just make sure they are being honest about everything up front. You are no obligated to give anyone a chance when it comes to your businesses success, and it’s not right that someone might manipulate you into doing so.

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