Connect with us

Hi, what are you looking for?

The American GeniusThe American Genius

Social Media

New Twitter buttons help customers slide into your brand’s DMs straight from your site

(SOCIAL MEDIA NEWS) Without the button, users would have to log onto Twitter and look up your handle, causing them to stray away from your site.

It’s business time

Twitter has a new feature to help users connect with your business, one that may prove especially helpful if you use Twitter to field customer service questions. Even if you don’t, Twitter’s new embeddable direct message (DM) feature might make you consider it.

bar

Less hoops to jump through

The Twitter direct message button on your site will allow users to contact you via Twitter. Without the button, users would have to log onto Twitter and look up your handle, causing them to stray away from your site.

Your site may already have a button for contacting you by email, but this can sometimes slow down the process on the user end.

I myself have often had problems using contact buttons on websites because they tend to open to my computer’s default email program, which I don’t use. Sites sometimes fail to list their email address, relying solely on a contact button. As a result, I’ve installed my computer’s email program simply so that I can copy and paste required email addresses into my Gmail. It’s a hassle, and at times I’ve decided not to bother making contact.

Advertisement. Scroll to continue reading.

In other words, the fewer steps required to contact you, the more contacts you’ll get.

Plus, a lot of people these days prefer the flow of social media sites to email.

Direct access to customer service

Twitter can be especially helpful for the back-and-forth conversations required for customer service requests and troubleshooting.

But unlike a regular Twitter post, which is public, the new DM button sends a private message.

While handling customer service requests publicly on Twitter can show your customers that you are accessible, these conversations are subject to Twitter’s word limit, and if you’re dealing with a disgruntled customer, that can make your business look bad.

Plus, a lot of customer service conversations end up moving to direct messaging anyway as representatives request private information from customers.

Look for this new features under “Twitter Buttons.” Type in your handle and your numerical ID (which is listed in your settings), and Twitter will auto-generate a code that you can paste onto your site. Be sure to change your Twitter security and privacy settings to allow anyone to send you a direct message.

Advertisement. Scroll to continue reading.

#TwitterDM

Ellen Vessels, a Staff Writer at The American Genius, is respected for their wide range of work, with a focus on generational marketing and business trends. Ellen is also a performance artist when not writing, and has a passion for sustainability, social justice, and the arts.

1 Comment

1 Comment

  1. Pingback: Qruuz might have found the magic secret formula for doing biz on Twitter - The American Genius

Leave a Reply

Your email address will not be published. Required fields are marked *

Advertisement

The
American Genius
news neatly in your inbox

Subscribe to our mailing list for news sent straight to your email inbox.

Advertisement

KEEP READING!

Video

This week was filled with drama at Twitter again, but we also talk about SpaceX, the ethics of AI art, and Disney's hiring freeze.

Business Marketing

2022 has been quite a unpredictable year, including in the tech industry, so what's to come in 2023 for social media marketing?

Social Media

I don't think there is anything Elon Musk can do at Twitter that would now come as a surprise, but hiring his 'frenemy' is...

Social Media

Twitter users (and even employees - some by choice) are leaving in droves. Mastodon has been a popular 2nd choice, but what is it...

The American Genius is a strong news voice in the entrepreneur and tech world, offering meaningful, concise insight into emerging technologies, the digital economy, best practices, and a shifting business culture. We refuse to publish fluff, and our readers rely on us for inspiring action. Copyright © 2005-2022, The American Genius, LLC.