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What makes Favor different, and why does Austin love it so much?

Instacart. GrubHub. BiteSquad. AmazonNow. The online delivery field is getting crowded, but Favor considers itself unique.

favor delivery app

Anything, anywhere, anytime (in Austin)

Instacart. GrubHub. BiteSquad. AmazonNow.

The online delivery field is getting crowded. Companies are competing to create a faster, more reliable, and all-encompassing online delivery service. But, how do you differentiate yourself in a world where dinner can be delivered within the hour and designer shoes arrive at your doorstep the same day you order them?

On-demand delivery service, Favor, has managed to do just that. There are competitors, but Favor considers itself unique. The company will deliver just about anything, anywhere, anytime in designated neighborhoods via its app. Favor has risen to popularity by differentiating itself from the rest of the competition in Austin in a few key ways.


Personal assistants – they’ll pick anything up

First, they don’t limit themselves to just delivering food. Unlike services such as GrubHub or BiteSquad which places orders only at certain restaurants that already have delivery services, or Instacart, which only goes to certain grocery stores, Favor will go anywhere to pick up anything in its targeted region.

Favor co-founder Ben Doherty has said, “Favor, at its core, is a team of personal assistants.” The team of “personal assistants” has delivered everything from the latest video game to Christmas trees during the holidays. The fact that Favor’s runners can run annoying errands to pick up the dry cleaning makes the service more attractive.

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It’s also nice to have more options with food. In a city long lacking an ample supply of restaurants that deliver, it’s nice to be able to order something other than the usual pizza or Chinese fare. Gone are the days of choosing something simply because it is the only option.

If you want it, Favor can get it.

Speedy order and delivery

The service is also known for its speedy delivery. Anything except alcohol can be ordered for delivery in the Central Austin area within a few seconds. Says Ben, “We can make just about any restaurant in the city into a Jimmy John’s.” Additionally, the entire Favor experience is wrapped around their mobile apps, which makes ordering easy.

Personalized service

Finally, Favor let’s you even call or text your runner with additional instructions, all within your iPhone or Android. Personally, being able to communicate with my Favor runner is one of the main reasons I use the app. I appreciate getting status updates and being able to update or clarify my order. The app also allows you to rate your experience of food quality and service.

How to use Favor

The app itself is very easy to use.

  • To get the app, simply type in your mobile number on Favor’s homepage and they’ll send you a link to download the app.
  • Once in the app, register by providing your email, address, and credit card information. You can also login through Facebook, which makes it easy (and you’ll never forget your password).
  • After registration, you’ll be taken to a “Spotlight” list with items from restaurants near you. You can order something listed on the app or choose to ‘Order Anything.’

The service itself has a flat fee per use, plus tips for your runners.


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Written By

Nichole earned a Master's in Sociology from Texas State University and has publications in peer-reviewed journals. She has spent her career in tech and advertising. Her writing interests include the intersection of tech and society. She is currently pursuing her PhD in Communication and Media Studies at Murdoch University.

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