Connect with us

Business Marketing

What skills do marketers need to survive the AI takeover?

(MARKETING) Quality marketers are constantly evolving, but getting your head around artificial intelligence can be a challenge – let’s boil it down to the most relevant skills you’ll need.

Published

on

data science marketing ai

When Facebook and Twitter were born, a new era of social media was ushered in, opening the gates for new areas of expertise that hadn’t existed before. At first, we all grappled to establish the culture together, but fast forward a decade and it is literally a science with thousands of supporting technology companies.

So as Artificial Intelligence (AI) takes over marketing, doesn’t that mean it will replace marketers? If you can ask your smart speaker in your office what your engagement growth increase was for your Facebook Page, and ask for recommendations of growth, how do marketing professionals survive?

Marketers will survive the same way they did as social media was introduced – the practice will evolve and new niches will be born.

There are 7 skills marketers will need to adapt in order to evolve. None of these are done overnight, but quality professionals are constantly grooming their skills, so this won’t be stressful to the successful among us. And the truth is that it won’t be in our lifetime that AI can quite process the exact same way a human brain does, even with the advent of quantum computing, so let’s focus on AI’s weaknesses and where marketers can perform where artificial intelligence cannot.

1. Use the data your new AI buddies generate.

In the 70s, the infamous Ted Bundy murders yielded the first case that utilized computing. The lead investigator had heard about computers and asked a specialist to dig through all of their data points to find similarities – a task that was taking months for the investigative team. After inputting the data, within minutes, they had narrowed their list of suspects from several hundred to only 10.

We’re not dealing with murderers here in the marketing world (…right, guys?), but the theory that algorithms can speed up our existing jobs is a golden lesson. As more AI tools are added to the marketplace to enhance your job, experiment with them! Get to know them! And continue to seek them out to empower you.

Atomic Reach studies your content and finds ways to enhance what you’re delivering. CaliberMind augments B2B sales, Stackla hunts down user-generated content that matches your brand efforts, Nudge analyzes deal risk and measures user account health, and Market Brew digs up tons of data for your SEO strategy.

See? Independently, these all sound like amazing tools, but call them “AI tools” and people lose their minds. Please.

Your job as a marketer is to do what AI cannot. Together, you can automate, do segmentation and automation, beef up your analytics, but no machine can replicate your innate interest in your customers, your compassion, and your ability to understand human emotions and predict outcomes effectively (because you have a lot more practice at being a human than the lil’ robots do).

2. Take advantage of AI’s primary weakness.

As noted, you have emotions and processes that are extremely complex and cannot be understood by artificial intelligence yet. Use those.

How? Compile all of the data that AI offers and then strategize. Duh. AI can offer recommendations, but it cannot (yet) suggest an entire brand strategy. That’s where you come in.

And more importantly, it cannot explain or defend any such strategy. One of the core problems with AI is that if you ask Alexa a question, you cannot ask how it came up with that information or why. This trust problem is the primary reason marketers are in no danger of being replaced by technology.

3. Obsess over data.

AI tools are young and evolving, so right now is the time to start obsessing over data. What I mean by that is not to use every single AI tool to compile mountains of useless data, but to start studying the data you already have.

The problem with new tools is that marketers are naturally inquisitive, so we try them out and then forget they exist if they didn’t immediately prove to be a golden egg.

Knowing your current marketing data inside and out will help you to learn alongside AI. If you aren’t intimately familiar, you won’t know if the recommendations made through AI are useful, and you could end up going down the wrong path because something shiny told you to.

Obsess over data not by knowing every single customers’ names, but be ready to identify which data sets are relevant for the results you’re seeking. A data scientist friend of mine recently pointed out that if you flip a coin five times and it happens to land on tails every time, AI would analyze that data and predict with 100% certainty that the sixth flip will be tails, but you and I have life experience and know better.

Staying on top of your data, even when you’re utilizing artificial intelligence tools will keep you the most valuable asset, not the robots. #winning

4. Don’t run away from math (no wait, come back!)

One of the appeals of marketing is that math is hard and you don’t need it in a creative field. But if you want to stay ahead of the robots, you’ll have to focus on your math skills.

You don’t have to go back to school for data science, but if you can’t read the basic reports that these endless AI tools can create, you’re already behind. At least spend a few hours this month on some “Intro to Data Science” courses on Udemy or Coursera.

5. Content is God.

We’ve all said for years that content is king and that feeding the search engines was a top way to reach consumers. You’ve already refined your skills in creating appealing content, and you already know that it costs less than many traditional lead generating efforts and spending on content is way up.

Content can be blogging, video, audio, or social media posts. Artificial intelligence will step in to skyrocket those efforts, if only you accept that content was once king, but is now God. What is changing is how customized content can be. For example, some companies are using AI tools to create dozens of different Facebook ads for different demographics, which would have taken weeks of human effort to do in the past.

Because content is what feeds all of these new smart devices, feeding your brand content effectively and utilizing AI tools to augment your efforts will keep you more relevant than ever.

6. Get ahead of privacy problems

Consumers now understand what website cookies are, and know when they’ve opted in (or opted out) of an email newsletter, but to this point, humans have made the decisions of how these data choices are made. Our teams have continually edited Terms of Service (ToS), all done not just with liability in mind, but to offer consumers the protections that they want and have come to expect.

But AI today doesn’t have morals, and consumer comfort is not a factor unless humans program that into said AI devices. But it still isn’t a creature of ethics like humans are. Ethical challenges going forward will be something to stay ahead of as you tap into the AI world. Making sure that you know the ToS of any tool you’re using to mine data is critical so that you don’t put the company in a bad position by violating basic human trust.

The takeaway

You’re smart, so you already knew that the robots aren’t taking your job, rather augmenting it, but adding AI into your marketing mix to stay ahead comes with risk and a learning curve. But seeing artificial intelligence for what it really is – a tool – will keep your focus on the big picture and save your job.

Lani is the Chief Operating Officer at The American Genius and has been named in the Inman 100 Most Influential Real Estate Leaders several times, co-authored a book, co-founded BASHH and Austin Digital Jobs, and is a seasoned business writer and editorialist with a penchant for the irreverent.

Continue Reading
Advertisement
1 Comment

1 Comment

  1. Chris Shouse

    July 30, 2018 at 2:54 pm

    Love this info Lani thanks…when you were talking about Twitter I remember the group of us chatting on Twitter till wee hours. Fun Times!

Leave a Reply

Your email address will not be published. Required fields are marked *

Business Marketing

Get a personalized daily checklist for your digital marketing strategy

(MARKETING NEWS) For all businesses, it is not only essential to develop an digital marketing strategy, but also necessary to utilize it in order to gain customers, and ultimately make a larger profit. This app can help.

Published

on

clearpath digital marketing

Check!

There is no doubt that starting your own business can be overwhelming. Along with promoting your business at events, meetings and in person, digital marketing strategies play a key role in the success of a company. For all businesses, it is not only essential to develop an online presence, but also necessary to utilize it in order to gain customers, and ultimately make a larger profit.

bar
Simply creating a website and Facebook page for your business is not enough. However, software tools can help simplify digital marketing. ClearPath is a tool that organizes and creates tasks to optimize your online marketing. By creating to-do lists for you based on your online marketing strategy, you can focus on the areas of marketing that improve your business, all the while receiving useful tips and advice.

How does ClearPath work?

Using ClearPath is pretty straightforward and only requires one prerequisite. Before beginning, you must have a website. If you are already lost, don’t panic. ClearPath can help you develop an online presence. Once your website is linked up, you get to choose the marketing channels that you would like to focus on. These include Search Engine Optimization (SEO), email, social, content, analytics, local, pay-per-click (PPC) and Conversion Rate Optimization (CRO). Again, if you are lost, ClearPath is there to help you strategize.

After ClearPath analyzes your site, they start sending you customized tasks based they believe can improve your online marketing.

As you finish each task, you can simply check it off and it will disappear. New tasks will appear each day, and some may even repeat as they need to be updated.

A great start

Whether you are well-versed in digital marketing or not, staying updated with the newest ways to optimize your business online is a constant struggle. Tools like ClearPath give people a place to start. Although I don’t think it can supplement an active and experienced digital marketer, it is a tool that can help small businesses that cannot afford to add to their team yet. At the end of the day, it aims to save you time. And since time is money, your business will hopefully be more profitable.

ClearPath is currently in beta. Check out their website to learn more.

#ClearPath

Continue Reading

Business Marketing

Dolce & Gabbana apologize for racist ad, just in time for the holidays

(MARKETING) Dolce & Gabbana stepped in it, and are apologizing, but many aren’t in the mood to accept their words.

Published

on

dolce gabbana

Mere hours before the models were set to walk down the runway, Dolce & Gabbana cancelled their “Great Show” in Shanghai amidst a fervent backlash against racist marketing for the show. Several models and celebrities had threatened to boycott the show, forcing its cancellation.

The show was called a “Tribute to China,” and, according to brand founder Domenico Dolce, was supposedly “created especially with love and passion for China.” Unfortunately, Chinese critics weren’t feeling the love.

The backlash arose from a video ad, called “Eating with Chopsticks” that was posted on Dolce & Gabbana’s Instagram. The video, which has since been removed, featured a Chinese model using chopsticks to eat Italian foods such as pizza and spaghetti. Critics say that the ad relied on condescending stereotypes and was disrespectful to Chinese culture.

To make matters worse, a leaked screenshot of private messages sent by Stefano Gabbana showed the designer making disparaging remarks about the critics. Gabbana claims that his account was hacked and that he did not send those messages.

Three days after cancelling the show, Dolce and Gabbana issued a video apology via Instagram, promising that “We will never forget this experience and it will certainly never happen again.” stating “We love your culture and certainly have much to learn. That is why we are sorry if we made mistakes in the way we expressed ourselves.”

Many critics were unconvinced by the delayed apology, and are committed to boycotting D&G. A photoshopped D&G logo reading “Dead & Gone” with a poo emoji has surfaced on social media as many fashion fans believe that the outrage sparked by the racist ad will effectively kill the brand in China and other parts of Asia.

Estelle Chen, a French model of Chinese descent who has walked the runway for D&G in the past, responded directly to the designers’ apology. “You don’t love China, you love money,” she wrote. “China is rich yes but China is rich in its values its culture and its people and they won’t spend a penny on a brand that does not respect that.”

Continue Reading

Business Marketing

Ad agency crafts cheeky Amazon ‘apologies’ to rejected cities

(MARKETING) Famed Austin ad agency, Jessee McGarrah crafts hilarious “apologies” on behalf of Amazon, and they couldn’t be more perfect.

Published

on

amazon alexa

It’s finally official: in case if you’ve been living under a rock, Amazon’s HQ2 will be split between Crystal City, Arlington, VA and New York City, shocking no one.

Cities like Atlanta, Dallas, and Pittsburgh competed for the coveted HQ2 spot with generous tax incentives, and New York Governor Andrew Cuomo even said he’d change his name to to “Amazon Cuomo” if that helped New York’s case. Given the circumstances, there are bound to be some hurt feelings among the rejected cities.

For the 17 “finalist” cities that didn’t make the cut, the Austin-based ad agency, McGarrah Jessee created apologies from “Alexa,” on behalf of Amazon for each city. Even though the apologies aren’t actually from Amazon, you can still add the feature to your own Alexa through the Skills & Games menu.

Alexa’s apologies to each city are surprisingly snarky and on-point. Take LA, for example:

“Los Angeles, hi, you look terrific. Absolutely stunning. Have you been at spin class? No? Spin class is so last year? You’re already on to the next spin class? Look, you didn’t get the part. What?! No. It didn’t have anything to do with you…you’ve never done sequels well…and we need HQ2 to be a hit.”

The HQ2 announcement (or rejection) was no surprise to Austin residents, as many were actively campaigning against HQ2, citing infrastructure issues and rising housing costs. This still didn’t stop Alexa from sarcastically mentioning Austin’s love for tacos and artisanal graffiti. Ouch, but also…well played. She even asked: “Can you Prime Now us some Franklin’s? For old time’s sake?” Don’t make this harder than it has to be, Alexa.

Alexa definitely goes for the “sorry, not sorry” approach, and we’re here for it. On that note, McGarrah Jessee’s latest shenanigan reminds us of the importance of humor in advertising and not taking one’s business, or city, too seriously.

As customers increasingly value authenticity and humor in marketing, this is a tactic to keep in mind as you’re advertising your business. Alexa’s language was funny, sarcastic, but not caustic: a unique balance to strike when writing copy.

It’s obvious McGarrah did their research, resulting in some solid inside jokes and zings to each city, and it paid off.

Check out all 17 of the apologies here:

Continue Reading
Advertisement

Our Great Parnters

The
American Genius
news neatly in your inbox

Subscribe to our mailing list and get interesting stuff and updates to your email inbox.

Emerging Stories