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Business Marketing

What’s Dad Doing Here? 2.oh no

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Web2.0 as it is, claims to be new.  Many in the tech and web design industry claim truthfully that it is nothing new- I agree with this, sort of.  Honestly, clean style sites have been around for a very long time, ask Apple Computer.  The idea of a fresh clean page with little clutter that gets to the point in a way that speaks to a consumer rather than selling to the consumer is maybe where web2.0 may have a right to claim itself as new.  The “New Style of Professional Copy” is in and of itself something web2.o has given professionals  permission to just be themselvesThank God

Blogging today is explosive, there is no denying that in any way shape or form, and has many believing that it is the new way to tap into the growing market.  Add to that social networking sites that seem to spring up daily, and you get a sense that there must be some truth that we can somehow market to the new and newer 20-30 somethings using this platform.  The fact is, many come across as Dad at the college sorority party– this was pointed out recently in the latest copy of GQ magazine in reference to political candidates using the social networking arena to spew more politics.  Watching Hillary on a video being funny and herself has its advantages if the audience likes Hillary, but if they never liked her in the first place, chances are she will come across as Mom at a high school school dance. Yuk.

The stakes are high with mainly the 20-30 somethings being up for grabs, social networking could potentially retrain entire demos to do business in new ways and Realtors will want to be at that party as well as virtually thousands of other industries.  The problem is, how are you perceived?  Are you the elephant in the room?  Do you convey?  Do you speak their language?  Chances are you don’t.  A Realtor calling another Realtor a fat cat (using 70’s vernacular) is just another moron to a younger demo because the idea that you say fat cat somehow makes you cool and somehow relates to me is presumptuous- the plastic Realtor who is old and is trying to be younger comes across as old and trying to be younger, nothing more than another dork ignored at the party. The truth is, web2.o says be yourself, not someone else- why insult their intelligence?

It has always been my opinion that social networking sites are a fad, but will not go away, therefore you must embrace it. These sites will morph into something much greater, the way bellbottoms morphed into the tapered legged jeans some of you still wear.  1980s called, they want their jeans back– but anyway… It is advantageous for any and all business to get into the conversations buyers and sellers want to have.  It is also advantageous to understand the ideas web2.o present and what they do not or you may end up spinning yourself out of business because you’ve completely lost all credibility to all demographics.  Relating as it relates to conversation is just that, relating, not giving up who or what you are as a professional.  Inviting in and respecting a know it all consumer will only add value to your conversation because the perspective becomes grounded in reality- how it really relates. This makes this concept an exciting must participate opportunity for Realtors even if you aren’t quite sure how to fit in.

It is my humble opinion that blogging is also fad.  Believing that all humans want to broadcast their thoughts beliefs and emotions online or read yours is absurd.  However, what social networkers really do enjoy is the human interaction via technology- chat functions and the ability to wink at a cute girl from a distance without the fear of all out rejection.   This is where I believe the smart money will be spent- creating that human interaction functionality for a consumer to interact without actually having to step into the salesmans den.  A get to know you courtship by reading YOU, who YOU are, what YOU like, and what YOU stand for- developing a sort of personal connection that allows a real comfort zone for the consumer as well as the ability to join a conversation of personal interest. A webpage was close, but lets face it, it missed the mark in the sense that it actually made the business look bigger and not so approachable. 

Web2.o is old hack.  The new name begs a web-second-point-oh look at the internet, technology online, and the opportunity it gives to business and consumers is simply a cry for attention- RE-INVEST in us!  “The dotcom didn’t really bust, we just shed off the bloated and not so informed.”  Web2.o is a fashion trend, possibly a very expensive one over the long term with 2.o v2.3 beta soon to be released. But this 2.0 version is permitting  you to change your site to something a little more lose and baggy with less fringe.  It is also permission to change your copy to more of yourself or corporate philosophy as opposed to the professional jarg consumers have always heard- but as with any trend, it will change.  Colors will change, technology will change, information will become more fluid and ever changing, because now you’re blogging with the consumer shaping the topic and content- but the one thing that should not change is you.  You are the one constant from now until then and your reader wants to know you the product

So, are you the elephant in the social networking room?

Benn Rosales is the Founder and CEO of The American Genius (AG), national news network for tech and entrepreneurs, proudly celebrating 10 years in publishing, recently ranked as the #5 startup in Austin. Before founding AG, he founded one of the first digital media strategy firms in the nation and also acquired several other firms. His resume prior includes roles at Apple and Kroger Foods, specializing in marketing, communications, and technology integration. He is a recipient of the Statesman Texas Social Media Award and is an Inman Innovator Award winner. He has consulted for numerous startups (both early- and late-stage), has built partnerships and bridges between tech recruiters and the best tech talent in the industry, and is well known for organizing the digital community through popular monthly networking events. Benn does not venture into the spotlight often, rather believes his biggest accomplishments are the talent he recruits, develops, and gives all credit to those he's empowered.

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15 Comments

15 Comments

  1. Austin Realtor's Wife

    June 6, 2007 at 9:54 pm

    This is my favorite RealtorGenius article so far. You’ve really captured what so many are missing in the blogosphere. It isn’t about teaching an old dog (or plastic smarmy Realtor) new tricks, it’s about giving a relatable platform to businesses in general.

    Great work!!!

  2. Jonathan Dalton

    June 6, 2007 at 10:10 pm

    My daughter set me up for a MySpace page. I never look at it. Yet I keep getting messages weekly from an agent who insists on weekend broadcast e-mails.

    Maybe it’s working. I dunno. I’m just too old to deal with it, to be honest. And I know it.

  3. B. R.

    June 6, 2007 at 10:17 pm

    lol I feel your pain…

  4. Loren Nason

    June 7, 2007 at 7:31 pm

    Well said.

    I completely agree with you that Social Networking and Blogging is the new Fad and at the same time do believe it is here to stay. The hype might die down but it won’t die because social networking and blogging feed every humans desire to gossip about something.

    Yes its all gossip and I love reading it all. I actually have convinced myself that I learn something from all the blogs I read.

    I am addicted to blogs and i just signed up to yours.

    Loren

  5. B. R.

    June 7, 2007 at 9:04 pm

    Loren- Why thank you, it’s awesome to have you!

  6. john harper

    June 8, 2007 at 6:08 am

    First time here. Great post, to the point that I have subscribed to follow your genius for a while.

  7. Chris Lengquist

    June 8, 2007 at 9:10 am

    Exactly. I find my clients that come from my blog use the blog as a quiet stalker. They can peek in on me, my business beliefs and thoughts without actually having to talk to me. If they see I present no immediate danger and might actually know what I’m doing, they call. Works perfectly for both parties.

  8. Agent Scoreboard

    June 8, 2007 at 9:55 pm

    I’m don’t know quite how something can be a “fad” and yet be here to stay… but I think your point is made, however I don’t think we have any choice but to get a myspace page (here is mine: https://www.myspace.com/agentscoreboard/)
    and talk. I don’t think the Google generation is going to come to us.

    As a card caring member of the yahoo generation that has been developing internet applications for over 10 years I can tell you that more than just looks have changed in web 2.0. Never before have we been able to so easily create and share such rich content. I can RSS your whole blog and that of others to create a community of information that “I” want and that is important to me, I can find information about something and what others think of it. I can manipulate data from multiple sources in new and exciting ways and then convey that to my friends.

    What I think what is more interesting is the creation of media darlings based on their online presence like the ones I write about here https://www.agentscoreboard.com/blog/2007/06/05/do-you-know-allison-stokke/

    Good blog… I love austin…

  9. Kris Berg

    June 9, 2007 at 9:46 am

    Bravo! I see evolution taking place. We all have these blogs. Neat. We pulled it off. Now what the hell do we do with them? Turning the corner from hobbiest (like one who takes up golf because everyone else is playing) to business blogger is a tricky maneuver and our next challenge. Great post.

  10. B. R.

    June 9, 2007 at 1:13 pm

    Scoreboard…
    >It has always been my opinion that social networking sites are a fad, but will not go away, therefore you must embrace it. These sites will morph into something much greater, the way bellbottoms morphed into the tapered legged jeans some of you still wear…< Fads morph, they are further developed into greater things by consumer demand- point being, ignoring this will only put you further behind in the game. As for web2.o being more than... the basis for my comment is just that, the basis... this too has grown into so much more that you have no choice but to ride the wave. The objective is, not losing who you are or your message as a professional along the way. These are fast changing enviorns. Thanks for commenting! On my way to 6Flags! Thanks Kris, it is a pleasure to have you by! Don't be a stranger... BR

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Business Marketing

Simple ways to improve your organic reach on Facebook

(BUSINESS MARKETING) Facebook continues to make businesses and pages pay to play, but businesses still have a shot of improving their organic reach, according to experts in the field.

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Facebook open on laptop with white desk and small potted plant, open to organic reach.

Facebook organic reach is not dead, but you will need to work harder to get eyes on your pages. Here’s a rundown of what experts are saying will help you reach your audience. Facebook is still the top social media platform that marketers use and where consumers tend to look for and follow brand pages. So don’t despair!

Those running Facebook business pages have been seeing ever diminishing returns on their effort at getting their content in front of their audiences and fans, especially since around 2016. Yet Facebook remains the #1 platform for building an audience. Once upon a time, Facebook was incredibly fertile soil to grow our entrepreneurial and creative gardens in, at little to no cost to us. Many businesses are seeing a drastic reduction in reach, meaning that a tiny percentage of people are seeing our posts, even among those who follow our pages.

Have you ever heard something like, “The first one’s always free; that’s how they get you”? This has long been a business philosophy to hook prospective customers, used by savvy marketers and drug dealers alike. Facebook went and took that to the next level, introducing an easy-to-use platform where almost anyone could find and engage with their target audiences of customers, fans, members, and more.

Of course, there had to be a reckoning, and now that Facebook has more than 2.6 billion active monthly users worldwide, they continue to change the rules. Consider the amount of users and the amount of posts being made, and it makes more sense that Facebook tries to narrow the audience for any single post to a reasonable chunk. Otherwise, our brains would explode (okay, my words, not an actual medical opinion). Really, you don’t need to reach everybody, because not everybody is interested in what you’re offering. You need to reach the right people who are going to engage and build a smaller, engaged loyal group of diehard customers.

Community is key
Here are some of the latest tips and best practices to increase organic reach in 2021, provided by Facebook pros. Mark Zuckerburg keeps bringing up the concept of community, and the algorithm favors engagement, not only on Facebook, but across platforms. Nobody wants products and services constantly jammed in their faces.

This is a conversation, not a one-way portal into your customers’ brains and wallets. A constant barrage of salesy content, urging people to buy buy buy, grows real tedious real fast. “If you build it, they will come.” Only instead of a baseball field in the middle of nowhere, work to build a community.

Ask yourself these questions:

  • Are you creating conversations?
  • Are you using your platform to act as a resource and provide helpful or inside information in your niche or area of expertise?
  • Are you asking your audience what they want and would like to see more of from you?
  • Are you taking current events and trends into account, reacting to local/national/world news at all, and creating timely posts?
  • Are you using a variety of post types (photos, videos, links) and taking advantage of Facebook’s built in post tools?
  • Are you taking data into account for what content people are responding to favorably and when?
  • Do you ever invest in Facebook ads or boosted posts for important content or events?

Find the answer to these questions to reevaluate your strategy, work on promoting a dialogue with your audience, and ideally you will see more engagement on your pages, fruitful interactions that ultimately lead to loyal customers and bigger sales.

Create Conversations
Zuckerburg himself comes back to this point repeatedly in his regular updates on the state of all things Facebook and how the algorithm works, saying Facebook will “prioritize posts that spark conversations and meaningful interactions between people.” Not every industry lends itself to deep thoughts, but it can be simple enough to engage your audience with community questions. People love giving their opinions or talking about a shared interest.

Community questions can be fun, lively, and create fun interaction between your audience and the business. A simple This or That question posted on one of the background color templates can get the conversation started. If people don’t have to invest a lot of time to answer, then great! Depending on the industry, these can be easy one-offs: Red wine or white? Beach vacation or mountains? TikTok or Reels? Mac or PC? Harley Davidson hogs or Kawasaki crotch rockets? Early bird or night owl?

Hot takes, unpopular opinions, are another way to get people chatting. I’m not espousing trying to stir up controversy here, unless that is appropriate for your business, but people get emotional as all get out for something as simple as pineapple on pizza or beans in chili. What’s a popular or common opinion in your field? How can you introduce a hot take to get people chatting? For an entrepreneurial page, you could put out a hot take on a cluttered desk, or making lists, or standing desks.

Sure, these conversations may start out superficial, but who knows? When people begin interacting on your page more, they begin seeing more that you post, and that’s when you can introduce something a little weightier, asking them to share their expertise or advice on a relevant topic.

Become a resource
Whether your business is a science journal, digital marketing, interior designing, or a Texas Hill Country resort, your business and your audience is unique. Real estate agencies have become good at this, so we’ll use them as an example. If you are selling or leasing properties in Austin or San Francisco, sell the area. Don’t only post the properties you’re selling or agent profiles. Post those, yes, but also post industry news and local attractions.

When people are interested in moving to a new city or a new neighborhood or investing in opening a business there, they need to know why the area is attractive. What is the business climate? What are the financial perks associated with living there? What is the area known for (local restaurants, live music hiking trails, swimming holes, no traffic)? Has the area made a list for quality of life, affordability, great job prospects in X industry? Sharing blogs, articles, infographics, videos, and photos highlighting any of these can help your page serve the interests of your target audience. This is a good thing.

Ask your audience
This is a simple tip for keeping things closer to your audience’s interests, helping you identify areas where your page may be lacking–and opportunities for growth, and keeping the conversation going. Be careful not to overuse this one, but it’s an important tool.

  • Try a simple question, such as “What would you like to see more of on this page?”
  • Create a poll, which is much faster to answer, and helps you narrow answers down to what you really want to know.
  • Similar to the community questions, ask them to share something that has helped them. A classic example would be “What is the best entrepreneurial advice anyone has even given you?” Or “Please share some tips to fight procrastination.” Or “What is the top time-saving tool you use in your business (or for scheduling)?” Having your page followers (and hopefully others) chat with each other this way is helpful for them and for your organic reach.

Take current events and trends into account
This one’s simple: Read the room. This goes both ways. If there is renewed interest in, say, downtown lofts or sea shanty dances on TikTok, can you use this momentary heat to bring interest to your page? On the other hand, if there is a natural disaster, tragedy, or financial crash that has caused great suffering in an area? That’s a good moment to review your scheduled posts and delete or postpone anything that could be unintentionally triggering or offensive.

Some types of businesses are better suited to jumping on the latest trend. Do you have a bar or restaurant with a fairly young, social media savvy crowd? Go ahead, Photoshop that Bernie-Sanders-in-mittens image sitting on your patio (only if you can do it as the trend is hitting). Are you targeting an area that has recently been hit by extended power outages? I’m sorry to tell you, but this is not the time to promote that popup restaurant where diners experience eating in the dark.

Mix it up and use native Facebook tools
Of course you want to stay on brand, but please don’t get caught in a rut where all of your posts are one type. Consistency is one thing, but beware that this doesn’t turn into monotony. Assess where you can change things up. Add photos, videos, links to relevant blogs and articles, or community questions. Different people respond differently to different types of input. Use all the tools at your disposal to generate interest, draw people in, and get them reacting to and engaging with your page.

Facebook and all social media platforms have built in tools. They want you to use them. Often, this is a Facebook effort to capitalize on a similar, competing app. Trust me when I say, you will get brownie points (higher reach) when you take the time to use these native tools. Facebook Watch, Facebook Live, Facebook Stories, even using a background color template from the Facebook options, are all ways to show Facebook you’re paying attention and want to optimize the tools they are giving you.

Use provided data
You need to be able to look for patterns, evaluate the factors that made a particular post popular, and know when your customers and followers are likely to see your page and interact with it. Facebook provides a number of insights in the platform, but there are numerous external marketing tools you can purchase or sometimes use for free (depending on how many pages and platforms you are running, and how in-depth you want your data to be).

Posting willy nilly is not the most effective way to be. Decide what data is useful to you and make time to study it, and be willing to make changes to your content strategy based on the data. Like many other aspects of marketing, expanding your organic reach is a mixture of art and science, a balancing act of intuition and cold, hard numbers. Use them.

Consider paying to play
I know, I know, this story is about organic and not paid reach, but the fact is strategically paying for a Facebook ad or boosting a post to highlight a launch, event, special deal, or other important news will bring more people to your page. If the other tips, tools, and best practices referred to here are in place, once they find your page, you have the ability to keep their attention through organic means.

Keep on truckin’
These tips should help you expand your page’s organic reach. More importantly, they should help you build and support a community, earn loyal followers and customers, and generate positive buzz about your business. Keep working on becoming a resource and sharing helpful information. Have fun with it and experiment with new media and types of posts. Know yourself. Know your audience.

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Business Marketing

Buffer’s four-day workweek experiment: Boost or bust?

(BUSINESS MARKETING) After trying out a four-day workweek last year, Buffer is moving forward with the format going into 2021, citing increase in productivity and work-life balance.

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Man working in office with headphones on, making use of flexible four-day workweek.

The typical five-day workweek is a thing of the past for Buffer, at least for now. The company has decided to implement a four-day workweek for the “foreseeable future.”

Last year, the company surveyed its employees to see how they are dealing with the ever-changing landscape of the pandemic and the anxiety and stress that came along with it. They soon learned employees didn’t always feel comfortable or like they could take time off.

Employees felt guilty for taking PTO while trying to meet deadlines. Juggling work and suddenly becoming a daycare worker and teacher for their children at the same time was stressful. So, Buffer looked for a solution to help give employees more time and flexibility to get adjusted to their new routines.

Four-Day Workweek Trials

In May, Buffer started the four-day workweek one-month trial to focus on teammates’ well-being. “This four-day workweek period is about well-being, mental health, and placing us as humans and our families first,” said Buffer CEO and co-founder Joel Gascoigne in a company blog post.

“It’s about being able to pick a good time to go and do the groceries, now that it’s a significantly larger task. It’s about parents having more time with kids now that they’re having to take on their education. This isn’t about us trying to get the same productivity in fewer days,” Gascoigne said.

Buffer’s one-month trial proved to be successful. Survey data from before and after the trial showed higher autonomy and lower stress levels. In addition, employee anecdotal stories showed an increase in worker happiness.

With positive results, Buffer turned the trial into a long-term pilot through the end of 2020. This time, the trial would focus on Buffer’s long-term success.

“In order to truly evaluate whether a four-day workweek can be a success long-term, we need to measure productivity as well as individual well-being,” wrote Director of People Courtney Seiter. “Teammate well-being was our end goal for May. Whether that continues, and equally importantly, whether it translates into customer and company results, will be an exciting hypothesis to test.”

Trial Results

Company Productivity
Buffer’s shorter workweek trials showed employees felt they had a better work-life balance without compromising work productivity. According to the company’s survey data, almost 34% of employees felt more productive, about 60% felt equally as productive, and only less than 7% of employees felt less productive.

However, just saying productivity is higher isn’t proof. To make sure the numbers added up, managers were asked about their team’s productivity. Engineering managers reported that a decrease in total coding days didn’t show a decrease in output. Instead, there was a significant output increase for product teams, and Infrastructure and Mobile saw their output double.

The Customer Advocacy team, however, did see a decline in output. Customer service is dependent on customer unpredictability so this makes sense. Still, the survey showed about 85% to 90% of employees felt as productive as they would have been in a five-day workweek. Customers just had to wait slightly longer to receive replies to their inquiries.

Employee Well-Being
With more time and control of their schedules, Buffer’s survey shows an increase in individual autonomy and decreased stress levels reported by employees. And, the general work happiness for the entire company has been consistent throughout 2020.

What’s in store for 2021?

Based on positive employee feedback and promising company results, Buffer decided it will continue the company-wide four-day workweek this year.

“The four-day work week resulted in sustained productivity levels and a better sense of work-life balance. These were the exact results we’d hoped to see, and they helped us challenge the notion that we need to work the typical ‘nine-to-five,’ five days a week,” wrote Team Engagement Manager Nicole Miller.

The four-day workweek will continue in 2021, but the company will also be implementing adjustments based on the pilot results.

For most teams, Fridays will be the default day off. For teams that aren’t project-based, their workweek will look slightly different. As an example, the Customer Advocacy team will follow a different schedule to avoid customer reply delays and ticket overflow. Each team member will still have a four-day workweek and need to meet their specific targets. They will just have a more flexible schedule.

Companies who follow this format understand that output expectations will be further defined by area and department level. Employees who aren’t meeting their performance objectives will have the option to choose a five-day workweek or might be asked to do so.

If needed, Fridays will also serve as an overflow workday to finish up a project. Of course, schedules will be evaluated quarterly to make sure productivity is continuing to thrive and employees are still satisfied.

But, Miller says Buffer is “establishing ambitious goals” that might “push the limits” of a four-day work week in 2021. With the world slowly starting to normalize, who knows when a four-day workweek might reach its conclusion.

“We aren’t sure that we’ll continue with the four-day workweeks forever, but for now, we’re going to stick with it as long as we are still able to hit our ambitious goals,” wrote Miller.

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Business Marketing

Should your content management system go headless?

(BUSINESS MARKETING) You may be familiar with your typical content management system, but had you heard of a ‘headless’ model? Let’s dig into it together.

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Person using content management system with hands on keyboard and small bit of desktop visible.

At some point, you have probably worked with a content management system (CMS) like WordPress or Drupal. If you haven’t already, you at least know that this computer software is used to manage website content.

But, have you ever heard of a headless content management system before? We didn’t. So, we set out to find out what it’s all about and how beneficial, or not, it can be for your company.

What is headless CMS?

Unlike your classic CMS, headless CMS is a back-end only content management system. It decouples where your content is stored and authored (body) from the front-end where your content is displayed (head).

This CMS isn’t tied to a particular output like a web page. Content is transmitted as data over an application programming interface (API). It’s a content repository that delivers content seamlessly to any device.

Benefits of Headless CMS

More versatile
Headless CMS isn’t your classic “monolithic” CMS so you aren’t constrained to an all-in-one system that might work for websites but not mobile devices.

Content is consumed by customers in more than one place now. Headless CMS provides a more versatile way to deliver multi-channel content to websites, Android and iOS apps, and even IoT (internet of things), like a smartwatch or in-store kiosk.

Businesses will benefit from this because only one back-end is needed to manage and publish content for different services and products.

No need for specialized developers
Developers aren’t tied to a specific programming language or framework. A developer can choose between using Javascript, PHP, Ruby, or any language they prefer.

If you already have a talented developer, you don’t have to scramble to find someone else who specializes in a specific system or language you are moving to. Your current developer can do the job for you in the best way they know-how.

Better Security
Security is important. Not being married to the front-end, headless CMS has a security advantage a regular CMS doesn’t. Usually, content provided to a headless CMS is read-only, and the admin portion lives on a different server and domain.

With the back-end detached from the presentation layer, there is a smaller target area to attack. Also, layers of code can be used to hide the content-delivering API making it safer than a traditional CMS.

Real-time collaboration
With two separate systems, content editors and web developers can work concurrently. This shortens a project’s timeline and helps get your product and services to market quicker. Also, content editors don’t have to spend more time creating the same content for each system. Designers and developers can take care of that.
Downsides of Headless CMS

As with anything, headless CMS isn’t perfect and isn’t for everyone. It has its disadvantages.

More technical
Little technical involvement is called for in a traditional CMS. As a result, the tool can be picked up quickly by almost anyone.

A deeper understanding of CMS, coding languages, and front-end technologies is needed when using headless CMS. You must have a developer that can build the web or app just for you.

Increased maintenance
With the body separated from the head, there are two systems to maintain. Implementation and maintenance could potentially become complex.

Bigger price tag
Building a system from scratch costs time and money. With a traditional CMS, there is one account, and, most likely, one payment. With headless CMS, you’ll have multiple payments for the CMS, a developer, and the infrastructure running your website or app.

Your custom CMS also isn’t coming from a pre-built content management system. All that hard work takes time (and patience) to get it done right.

Conclusion

Headless CMS lets you create a unique user experience and allow for cross-platform publishing, but it isn’t a one-size-fits-all content management system.

Before you jump ships, take inventory of all your content needs. Does your content need to be published on different platforms? Will a simple stand-alone website work for you? Only you can decide what works best with your business, but we hope this information helps.

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