While Amazon claims it has taken serious measures to increase facility cleanings and encourage social distancing measures at its fulfillment centers, workers nationwide feel the tech giant’s response to the coronavirus pandemic has been inadequate.
Workers have complained that Amazon has maintained standard work procedures such as fulfilling an hourly pack rate to meet customer demand, which can be used to track and reward (or demote) worker performance. Employees claim the metrics don’t allow them time to practice safe sanitary practices like visiting the bathroom to wash their hands after sneezing or coughing. They also raised concerns about standing meetings, where workers are gathered shoulder-to-shoulder to receive updates.
Many workers have also lodged concerns about lack of transparency regarding confirmed cases at their warehouses. Multiple walkouts have been staged after confirmed cases were reported and the warehouses continued operations. Workers believe their managers are not disclosing the real number of cases.
The following is a non-exhaustive timeline of employee unrest at Amazon, and some of the company’s reactions.
- March 13: Two Amazon HQ office workers are diagnosed with COVID-19.
- March 16: Amazon announces effort to hire 100,000 additional employees and qualifying employees will receive increased pay of $2/hour in the US, Canada, the UK, and EU countries.
- March 17: Amazonians United NYC write a post on Medium petitioning for coronavirus protections from Amazon CEO Jeff Bezos. As of this writing, 5,210 workers from around the world have signed this petition.
- March 18: Workers at the DBK1 warehouse in Queens, New York, receive confirmation that a worker has been diagnosed with COVID-19. This is the first confirmed case at an Amazon warehouse.
- March 29: Two workers are diagnosed with COVID-19 at the EWR4 warehouse in Robbinsville, New Jersey.
- March 30: At least a dozen workers walk off the job at EWR4 in Robbinsville. Workers at Staten Island JFK8 warehouse stage an organized walkout led by Chris Smalls. He is fired later that day.
- March 31: Whole Foods workers organize sick-out demanding “guaranteed paid leave for employees who isolate or self-quarantine instead of coming to work; reinstatement of health care coverage for part-time and seasonal workers; hazard pay for coming to work; and the implementation of policies to facilitate social distancing between workers and customers.”
- April 1: A third confirmed case of coronavirus is announced to workers at the DTW1 warehouse in Romulus, Michigan. A handful of workers walkout.
- April 3: Chicago workers stage walkout after a colleague tests positive for COVID-19 a week earlier, demanding the facility be closed and sanitized.
- April 7: Amazon pilots disinfectant fogging, mandates social distancing, temperature checks, and masks throughout shifts.
- April 10: Amazon fires UX designers and outspoken members of Amazon Employees for Climate Justice Emily Cunningham and Maren Costa. A warehouse operations manager from Hawthorne, California dies of COVID-19, the first reported death at Amazon.
- April 13: Amazon says 100,000 jobs have been filled and another 75,000 will be added. Amazon encourages workers from especially impacted industries like hospitality, restaurants, and travel to apply.
- April 14: Amazon confirms firing Bashir Mohamed, a Minnesota worker who had also been calling for safer work conditions.
It is unclear exactly how many employees participated in each of the walkouts. It is unlikely that a protest by even 300 workers of the nearly 300,000 Amazon employees would have a major impact on production, or Amazon’s practices, for that matter.
But their efforts are gaining traction. New York Attorney General Letitia James, Senator Bernie Sanders, Representative Alexandria Ocasio-Cortez, and New York City Mayor Bill de Blasio have all made public statements denouncing Amazon’s treatment of its workers. Attorney General James is considering legal action for Chris Smalls firing.
Amazon has made significant efforts to use its resources as a positive force in the pandemic. The Amazon coronavirus blog tracks its charitable efforts, including donating laptops to Seattle students for remote learning and opening a Neighborhood Small Business Relief Fund in Seattle, among many other charitable moves. Though commendable, how a corporation treats its workers reveals a fundamental truth about its priorities.
According to Forbes, Jeff Bezos is the richest man in the world with an estimated net worth of $145.1 billion. Amazon recorded $280.5 billion in revenues and a record $11.5 billion in net profit in 2019.
One New Jersey warehouse worker has been on unpaid leave since March 13. Rachel Belz told Yahoo! Finance that she elected to stay home when at least 12 workers at her warehouse tested positive for the coronavirus, fearing exposing her son and parents to the deadly virus. “Money is a renewable resource – they’re not.”
Why a well-crafted rejection email can save your brand, and your time
(BUSINESS NEWS) Job hunting is exhausting on both sides, and rejection sucks, but crafting a genuine, helpful rejection email can help ease the process for everyone.
Nobody likes to hear “no” for an answer when applying for jobs. But even fewer people like to be left in the dark, wondering what happened.
On the employer side, taking on a new hire is a time-consuming process. And like a box of chocolates, you never know what you’re going to get when you put out ads for a position. So once you find the right person for the role, it’s tempting to move along without further ado.
Benn Rosales, the CEO and co-founder of American Genius, offers an example of why that is a very bad call.
Imagine a hypothetical candidate for a job opening at Coca Cola – someone who’s particularly interested in the job, because they grew up as a big Coke fan. If they get no response to their application at all, despite being qualified and sending follow-up emails, their personal opinion of the brand is sure to sour.
“Do you know how much effort and dollars advertising and marketing spent to make [them] a fan over all of those years, and this is how it ends?” Rosales explains. This person has come away from their experience thinking “Bleep you, I’ll have tea.”
To avoid this issue, crafting a warm and helpful rejection email is the perfect place to start. If you need inspiration, the hiring consultants at Dover recently compiled a list of 36 top-quality rejection emails, taken from companies that know how to say “no” gracefully: Apple, Facebook, Google, NPR, and more.
Here’s a few takeaways from that list to keep in mind when constructing a rejection email of your own…
Include details about their resume to show they were duly considered. This shows candidates that their time, interests, and experience are all valued, particularly with candidates who came close to making the cut or have a lot of future promise.
Keep their information on file, and let them know this rejection only means “not right now.” That way, next time you need to make a hire, you will have a handy list of people to call who you know have an interest in working for you and relevant skills.
Provide some feedback, such as common reasons why applicants may not succeed in your particular application process.
And be nice! A lack of courtesy can ruin a person’s impression of your brand, whether they are a customer or not. Keep in mind, that impression can be blasted on social media as well. If your rejections are alienating, you’re sabotaging your business.
Any good business owner knows how much the details matter.
Incorporating an empathetic rejection process is an often-overlooked opportunity to humanize your business and build a positive relationship with your community, particularly when impersonal online applications have become the norm.
And if nothing else, this simple courtesy will prevent your inbox from filling up with circle-backs and follow-up emails once you’ve made your decision.
Are Gen Z more fickle in their shopping, or do brands just need to keep up?
(BUSINESS NEWS) As the world keep changing, brands and businesses have to change along with it. Some say Gen Z is fickle, but others say it is the nature of change.
We all know that if you stop adapting to the world around you, you’re going to be left behind. A recently published article decided to point out that the “fickle” Gen Z generation are liable to leave a poor digitally run site and never return. Now of course we’ve got some statistics here… They did do some kind of due diligence.
This generation, whose life has been online from almost day one, puts high stakes on their experiences online. It is how they interact with the world. It’s keyed into their self-worth and their livelihoods, for some. You want to sell online, get your shit together.
They have little to no tolerance for anything untoward. 80% of Gen Zers reported that they are willing to try new brands since the pandemic. Brand loyalty, based on in-person interaction, is almost a thing of the past. When brands are moved from around the world at the touch of your fingertips there’s nothing to stop you. If a company screws up an order, or doesn’t get back to you? Why should you stick with them? When it comes to these issues, 38% of Gen Zers say they only give a brand 1 second chance to fix things. Three-quarters of the surveyed responded saying that they’ll gladly find another retailer if the store is just out of stock.
This study goes even further though and discusses not just those interactions but also the platforms themselves. If a website isn’t easy to navigate, why should I use it? Why should I spend my time when I can flit to another and get exactly what I need instead of getting frustrated? There isn’t a single company in the world that shouldn’t take their webpage development seriously. It’s the new face of their company and brand. How they show that face is what will determine if they are a Rembrandt or a toddlers noodle art.
The new age of online shopping has been blasted into the atmosphere by the pandemic. Online shopping has boosted far and above expected numbers for obvious reasons. When the majority of your populace is told to stay home. What else are they going to do? Brands that have been around for decades have gone out of business because they didn’t change to an online format either. Keep moving forward.
Now as a side note here, as someone who falls only just outside the Gen Z zone the articles description of fickle is pompous. The stories I’ve heard of baby boomers getting waiters fired, or boycotting stores because of a certain shopkeeper are just as fickle and pointed. Nothing has changed in the people, just how they interact with the world. Trying to single out a single generation based on how the world has changed is a shallow view of the world.
Chasing Clubhouse success? How the audio chat room trend affects products
(BUSINESS NEWS) It is inevitable that when a new successful trend comes along, other companies will try to make lightning strike twice. Will the audio chat room catch on?
Businesses are always about the hot new thing. People are the always looking for the easiest dollar with the least amount of effort these days. It tends to lead to products that are shoddy and horribly maintained with the least amount of flexibility in pleasing their customers. However, you also have to look at the customer base for this as well. You follow where the money is because that’s where its being spent. It’s like a merry-go-round, constantly chasing the next thing. And the latest of these is the audio chat room.
During the pandemic the entire world saw an eruption of social audio investments. Silicon Valley has gone crazy with this new endeavor. On the 18th of April this year, Clubhouse said it closed on some new funding, which was valued at $4 billion for a live audio app. This thing is still in beta without a single penny of revenue!
The list of other companies who have pursued new audio suites (either through purchase or creation) include:
This whole new audio fad is still in its infancy. These social media and tech giants are all jumping headlong into it with who knows how much forethought. A number of them have their own issues to deal with, but they’ve put things aside to try and grab these audio chat room coattails that are running by. It’s a mix of feelings about the situation honestly. They are trying to survive and keep their customers.
If a competitor creates this new capability and they stay stagnant then they lose customers. If they do this however without dealing with their current issues then they could also lose people. It’s an interesting catch 22 for people out there. Which group do you fall in? Are you antsy for a new toy or are you waiting for one of these lovely sites to fix a problem? It’s another day in capitalism.
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