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Opinion Editorials

The questionable timing of Errol Samuelson’s departure from Move, Inc.

(Editorial) A key figure at Move, Inc. resigned without notice last week, leaving many wondering how his move to Zillow will have an impact on the real estate industry.

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The difficulty of quitting

In my life, I can count the number of times I’ve quit a job with no notice and a “shove it” note on one finger. I was accidentally included in an email from a boss who made a cruel comment about me. It was one in a long chain of abusive statements toward me and everyone else. I had worked enough 90 hour weeks for this man, so I printed out the email, circled his statement, wrote “ADIOS” in red Sharpie, handed it to him, and walked out that minute. I was immediately hired to be the Marketing Director at a real estate firm, and then began working here, so it all worked out for the best.

I have no regrets. If you’ve ever seen The Devil Wears Prada, you’ll understand my plight. He deserved it. But not all bosses deserve a nasty red sharpie note, but it happens regardless.

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When Errol Samuelson, former president of realtor.com and Chief Strategy Officer at Move, Inc. left to become Zillow’s Chief Industry Development Officer, it appeared to me to be a red Sharpie note to the ol’ boss, but instead of handing it to him personally, he called it in. I’ve been pondering the timing of the departure and what it means for the industry.

The timing of Samuelson quitting

We had known for some time that Move would be in an investor’s meeting all day on Wednesday, an event that everyone knows does not permit interruptions. Steve Berkowitz, CEO of Move, Inc. told us that while Samuelson was not expected to be in the day-long meeting, he was aware of it. Additionally, Berkowitz said that he had a standing appointment with Samuelson on Thursday in person to go over his 2013 objectives and review his 2014 goals. In other words, he quit the day before he had to meet with the boss to discuss his performance.

These two facts confirm to me that the timing was choreographed purposely. Was this designed to hurt Move’s chances with investors or hurt their stock? “That can’t be determined,” Berkowitz told us. He tells us that while in the investor meeting, he ignored a call from human resources, then the legal department, and realized something was afoot when his Chairman rang his cell phone – he stepped out, learned the news, and called Samuelson.

In less than a minute, Berkowitz says he congratulated Samuelson, asking only that they hold off on announcing the departure for 24 hours. Within the hour, Zillow published a well crafted press release on the subject. Berkowitz is keeping a positive outlook, noting that “business is business,” but quitting in this manner is nowhere on par with my red Sharpie note, and it seems to violate basic business ethics, particularly given the fact that every Move, Inc. strategy in Samuelson’s brain has gone to Zillow who one Move, Inc. insider opined is “known for their drama,” particularly with the timing of press releases, lawsuits, and the like.

A slight change in tone

Berkowitz’s statements have been extremely courteous so far, but we noticed a slight change in the tide when he asserted to us that Samuelson “was privvy to the strategy, but was not involved in the day to day operations. We won’t miss a beat at all.”

Although the feeling inside of Move, Inc. seems to be that Samuelson burnt a bridge, the overriding feeling is that it was completely unnecessary.

Berkowitz echoed a feeling we had here at AG, noting that Samuelson was one of the most outspoken critics of Realtor.com competitors, and to see that change overnight is like a Republican becoming Democrat with no explanation.

Moving forward, Berkowitz noted that their “direction is solid,” their “value is strong,” and that they will continue to live up to the promises they make. He opines that their current team is extremely strong, and that combined, they have more industry experience than any of their competitors. They have restructured Samuelson’s role, and recent promotions will take care of the company strategy, which Berkowitz notes he has always driven, no matter who reported to him.

“People’s actions define them.”

Berkowitz says that this departure has him concerned for the industry. “Remember this: people’s actions define them.”

One topic Berkowitz sidestepped was the reaction of the National Association of Realtors, simply leaving it at the fact that Samuelson was privvy to their strategies as well (which we can imagine they’re likely somewhat annoyed by).

My interactions with Samuelson have always been positive, so I was surprised at the choreography of this departure, and I do think that Zillow has one hell of an industry leader in their midst, but climbing the wall and kicking down the ladder behind him seems unnecessary, and although Berkowitz wouldn’t say it, I will – this feels designed to hurt Move, Inc. in favor of Zillow. From where I stand, it didn’t have to be that way, and it actually hurts Zillow’s relationship with NAR, informed brokers, and informed agents who butter their bread.

Lani is the Chief Operating Officer at The American Genius and has been named in the Inman 100 Most Influential Real Estate Leaders several times, co-authored a book, co-founded BASHH and Austin Digital Jobs, and is a seasoned business writer and editorialist with a penchant for the irreverent.

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4 Comments

4 Comments

  1. andreageller

    March 10, 2014 at 5:42 pm

    I think in this day and age there is no graceful way of going from one competitor to another for either party. As with all things it’s timing.

    • agbenn

      March 11, 2014 at 10:33 am

      In some ways I agree with you Andrea, but in this case when discussing two publicly traded organizations, timing is everything. The timing and rush are certainly questionable. Big businesses do this everyday, but the cloak and dagger style of leaving is suspect when you put it with a publicly announced investors meeting. The move was designed to at minimum embarrass Move, but even that failed because although he had a title, he wasn’t involved in execution according to the article, and Move.

      Funny thing about real estate, most R’s spend a lot of time avoiding these types of individuals, so the role he was hired for will only place more distrust on Zillow for the foreseeable future. I have good friends at Zillow, but the ethos is gone and seems it could be a top down problem.

  2. basic_business_ethics

    March 11, 2014 at 12:46 pm

    I agree that the timing seems to have been designed by Zillow to damage realtor.com, it is shocking to me that Errol went along with it.

    Getting poached is one thing, but giving zero notice and being announced as starting a job at a top competitor that same day is another.

    Samuelson should have resigned, and then later re-emerged at Zillow.

    Zillow and Errol may have just made the already treacherous waters of securing MLS feeds and favor with NAR even more turbulent.

    It may hurt realtor.com in the short term, but I doubt this is a long term win for Zillow.

  3. BawldGuy

    March 11, 2014 at 10:23 pm

    We all have a choice when it comes to how we unilaterally end any relationship. We can be a real man or woman, or we can be less. Grace is a choice if we’re the ones making the decision to leave any relationship. Class too is a choice. To believe otherwise is unfortunate.

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Opinion Editorials

How to turn your complaint mindset into constructive actions

(EDITORIAL) Everybody knows someone who complains too much. While being open is important for mental health, constant bellyaching is not.

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Everybody knows someone who complains too much. While being open is important for mental health, constant bellyaching is not, so here are a few tips on turning your complaints into constructive actions.

It’s important to understand the difference between “complaining” and “addressing.” Talking about problems which mandate discussion, bringing up issues slated to cause larger issues down the line, and letting your boss know that you have the sniffles all fall into the latter category due to necessity; complaining is volitional, self-serving, and completely unnecessary in most contexts.

Complaining also puts you in an excessively bad mood, which may prevent you from acknowledging all the reasons you have not to complain.

Another point to keep in mind is that complaining occasionally (and briefly) isn’t usually cause for ostracization. Constant or extensive complaining, however, can lead others to view you as a largely negative, self-centered person — you know, the kind of person literally no one actively seeks out — which is why you should focus more on redirecting that negative energy rather than using it to remind your barista why they gave up their dream of becoming a therapist.

Complaining stems from two main sources: the need to be validated—for example, for others to know what you’re going through—and the need to be comforted. Addressing a chronic complaint mindset, then, is largely about validating and comforting yourself. This is a simple solution which nevertheless can take years to manifest properly, but you can start by doing a couple of things differently.

“Focus on the positive” is perhaps the hokiest advice you’ll get from anyone, but it works. In virtually any situation, you can find a positive aspect—be it an eventual outcome or an auxiliary side-effect—on which you can concentrate. Think about the positive enough, and you’ll talk yourself out of complaining before you’ve even started.

It’s also good to remember that no one, no matter how much they care about you, can handle constant negativity. If you find yourself constantly hitting people with bad news or tragic personal updates, try mixing up the dialogue with some positive stuff. That’s not to say that you can’t be honest with people—friends, family, and colleagues all deserve to know what’s going on in your life—but make sure that you aren’t oversaturating your listeners with sadness.

Lastly, keep your complaining off of social media. It’s all too easy to post a long Facebook rant about being served cold pizza (no one likes cold pizza on day one), but this just results in your loding a complaint reaching a larger number of people than vocalization ever could. If you have to complain about something in earnest, avoid doing it anywhere on the Internet—your future self will thank you.

Being honest about how you feel is never a bad thing, but constant negativity will bring down you and everyone around you. If you can avoid a complaint mindset as a general rule, you’ll one day find that you have significantly less to complain about.

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Opinion Editorials

What Musk’s tweets say about toxicity of modern work culture

(EDITORIAL) Musk is an inspiring figure, but his recent tweets speak volumes of what’s wrong with work culture, especially in tech.

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Oh, Elon. Haven’t you learned yet? No? Your beautiful, sweet, brilliant mind. I don’t know whether you need a hug or a stern talking to — maybe both — after your crazy, erratic tweets, but Elon Musk’s Crazy Tweet of the Week™ shows a huge problem growing in the tech industry and modern work culture.

In case if you missed it, here’s what went down:

1. On Sunday, the WSJ wrote that Tesla is the “hot spot” of young job seekers and engineers, in spite of or even because of Musk.

2. Par for the course, Musk responded on Twitter with the following comments:

3. Twitter exploded with replies such as these:

If anything, this opens a discussion on a toxic tech — and honestly, American — work culture. But we’ve written about that. It seems like we’re slowly learning that 40 hour workweeks are often okay, and here’s why:

Elon isn’t normal and we shouldn’t compare ourselves.

The thing is, Musk does get more done in the average workweek than a normal person. But this is because he’s brilliant and has figured out ways to beat the system, and he has a million different ideas that other people are implementing. Elon shouldn’t compare himself to the average person, because, well, he isn’t. It’s clear he’s brilliant (and knows it), so we shouldn’t compare ourselves to him, either.

Something we can take from him: learning to automate the remedial tasks and spending our time to maximize efficiency and not waste time. And for the average person, that probably means getting a good night’s sleep or eating well (that means not just drinking Soylent. Looking at you, developers!) so you can actually be effective the next day at work or with your loved ones.

Improve your efficiency.

Are there productivity tools that you haven’t been using that you can? Are you tracking your time and how you’re spending it? If you’re an entrepreneur, or better yet, solopreneur, are there small tasks that take a lot of time that you can do better, faster, stronger? If you need some ideas, check out the years of tips accumulated here on AG.

Elon knows where his strengths don’t lie, and he has a lot of people doing those jobs. So take some of the things he does, but take it with a grain of salt. But unlike Musk, treat your employees well, don’t burn them out, and empower them to do the tasks you don’t do as well.

Most “average” humans have normal responsibilities: families, maintaining a healthy lifestyle (this means sleeping well, eating well, and exercising), and maintaining balance with other interests that make us better employees, bosses, and entrepreneurs. Remember: you’re a human being, not just a worker bee. Don’t let Elon’s Tweetstorms lead you astray.

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Opinion Editorials

How to crush your next remote job interview

(OPINION EDITORIAL) Working remotely is becoming more and more popular. Learn how to excel during a remote job interview.

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how to dress for interviews interview

As the career landscape continues to change, so does the way in which we interview. With an increase in remote workers, there is also an increase in video interviews.

What immediately comes to mind for me was three years ago when I had a video interview with the fabulous COO of The American Genius. Since the company is based out of Austin, and I’m in Chicago, we had a video chat to see if I’d be a good fit for the company.

While it took some of the pressure off being able to be in my own home for the interview, there was definitely the con of…being in my own home for the interview. Fear of any noise or interruption posed as a slight distraction.

Like an in person interview, there are some pressures that go along with a video interview. The main one being that you need to sell yourself as an extremely responsible individual who can handle the freedoms and rigors of remote work.

Employers are looking for accountability in their remote workers. You must be able to execute your tasks in with a heightened amount of self-discipline.

This can be done through use of time trackers and proactive reporting. Keeping track of each task you do, and the time spent doing it, will provide something tangible for your employer. Be sure to explain during the interview that this is something you will provide to the employer.

Next, because there is a change in environment, and arguably a change in responsibility level, the questions asked during the interview may be different from your standard interview.

A few questions that may pop up to keep in mind: what hours will you be working? What is your remote experience like? Is this something you’re seeking for supplemental work, or trying to do full-time? What is your home workspace like? What tools do you use to keep yourself on task? What is your preferred method of payment?

In turn, there are some questions you should be prepared to ask, as in any other interview. For example: What would a typical day look like if we were working together in-house? Do you offer advancement opportunities? How many of your team members work remotely and how do we all stay in contact?

Working remotely can be a whole different beast in terms of proving yourself to your employer. Having yourself fully prepared for an interview can help start you off on the right foot.

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