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Too many choices for buyers leads to no sale at all?



Numerous reports have been written about the effect an abundance of choice can have on a buyer. It overwhelms them, often to the point of not being able to make a decision at all.

Logic would have you think that a large and varied list of options would lead to a happy buyer (of anything, from ketchup to cars), but researchers have found otherwise. Too many choices can lead to overwhelmed and confused buyers who just throw in the towel and then either delay purchasing or end up buying nothing at all.

This effect is heightened even more in the current buyer’s market where there is such a selection of good homes at great prices that buyers become panicked that they haven’t seen “everything” yet and don’t want to miss a great opportunity.  After awhile, they become so confused about all of the homes (seen and not yet seen) on the market, they shut down, unable to make any definitive decision.

I’d bet that most of us have worked with at least one buyer who was well qualified and started their home search with good intentions, but became so obsessed with not missing “the one” that they let many great homes pass them by. I know we have in our office.

Qualifying and consulting with your clients is the only way to deal with this dilemma. Meet with them in the front end and assess not only their ability to buy, but their motivation as well. Life changing events such a marriage, job changes or new children could be the signs of a truly motivated buyer. Ones currently in a home which “fits” them who more just want to see what’s out there, might be less serious. Really try to hash out in the beginning just how serious and committed they are to buying.

When you start to see the train derailing and the list of “must sees” just keeps going on and on, it might be time to start talking to your buyers to see if you can narrow down their search criteria and regain focus.

What do you think? Have you experienced overwhelmed buyers? Any suggestions on how to avoid that in the future? I’d love to see your comments below….

Janie has been in the development, construction and real estate industries for over 20 years. She began her career in commerical construction and has slowly worked into all of the related industries and added residential properties to her resume 7 years ago. She is currently the co-owner of sister companies, Papillon Real Estate and Papillon ReDevelopment (a construction and project management firm). Janie blogs for The Coral Gables Story. In her "free" time, she is a graduate student of Atlantic History with a focus on the history of business and technology. She is a lover of geo-anything. She loves the story.

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  1. Steven Hedquist

    July 9, 2010 at 4:54 pm

    Janie you could not be more right. I service a market of only 150K people with nearly 3,000 SFR listings. I just had a couple of buyers stop looking for a couple of months to see what better opportunities are coming. I tried everything from explaining mortgage rates may rise, inventory may actually shrink, and the tried and true “envision yourself in this home” method trying to get them to focus on what here now for them. What did I get for the effort…bupkis. Oh well, at least there are buyers to work with now.

    Steven Hedquist
    Future Home Realty
    Spring Hill, FL

  2. Ray Schmitz

    July 10, 2010 at 7:41 am

    Here are some tips:

    Of course, you have to really listen to your buyer, and ask a lot of questions. The enables you to let your buyer has to know it ok to buy the first place they see, because you have picked the handful of best choices based on exactly what they want. I have had more than one buyer go with that first place after this preparation. Now, I tell people stories based on these instances.

    Explain the typical number of homes seen before buying. NAR once said the national average is about 17. This can be a reality check for someone who is trying to psyche themselves for a forced march through 200+ places over the next several months.

    Some people don’t consider how they are going to shape the place into what they want with their own style and personality. I tell people about the buyer who looked at 40 then surprised me by saying he really wanted the 40th one, which he reacted to about the same as most of the rest. “What was it about this one?” “Nothing, I just realized that several of them I had seen would have been good enough, and so is this one.”

    Ray Schmitz
    Corcoran Group
    New York, NY

    • Janie Coffey

      July 10, 2010 at 12:14 pm

      that is really a great idea Ray, I have found most things with buyers and sellers, if you prep them that they may feel that way or that X might come up, and they know beforehand, it goes much smoother. Thanks for making me remember this is a good approach to the choice issue as well, I hand’t seen it in that light before.

  3. Janie Coffey

    July 10, 2010 at 10:04 am

    Hey Steven, you aren’t too far from me (well, at least in FL). I can imagine with 3K homes available, it’s even worse here Miami where there is maybe 30K! They just start to melt down from choice and become paralyzed, fear of missing the next big thing. I have found the ones who NEED to move for one reason or another are the best and most serious.

    Thanks for stopping by!

  4. Augusta Real Estate

    July 10, 2010 at 11:39 am

    In Augusta there are 4,381 homes on the market, 815 New Construction, 3,566 Resale, 86 Short Sales, 238 Bank-Owned or REO properties. What I’m seeing is a reluctance to purchase resales and buyers going strictly for new construction. The price per sq ft is hard for them to resist.

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Austin tops the list of best places to buy a home

When looking to buy a home, taking the long view is important before making such a huge investment – where are the best places to make that commitment?



Looking at the bigger picture

(REALUOSO.COM) – Let us first express that although we are completely biased about Texas (we’re headquartered here, I personally grew up here), the data is not – Texas is the best. That’s a scientific fact. There’s a running joke in Austin that if there is a list of “best places to [anything],” we’re on it, and the joke causes eye rolls instead of humility (we’re sore winners and sore losers in this town).

That said, dug into the data and determined that the top 12 places to buy a home are currently Texas and North Carolina (and Portland, I guess you’re okay too or whatever).

They examined the nerdiest of numbers from the compound annual growth rate in inflation-adjusted GDP to cost premium, affordability, taxes, job growth, and housing availability.

“Buying a house is a big decision and a big commitment,” the company notes. “Although U.S. home prices have risen in the long term, the last decade has shown that path is sometimes full of twists, turns, dizzying heights and steep, abrupt falls. Today, home prices are stabilizing and increasing in most areas of the U.S.”

Click here to continue reading the list of the 12 best places to buy a home…

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Housing News

Average age of houses on the rise, so is it now better or worse to buy new?

With aging housing in America, are first-time buyers better off buying new or existing homes? The average age of a home is rising, as is the price of new housing, so a shift could be upon us.



aging housing inventory

aging housing inventory

The average home age is higher than ever

(REALUOSO.COM) – In a survey from the Department of Housing and Urban Development American Housing Survey (AHS), the median age of homes in the United States was 35 years old. In Texas, homes are a bit younger with the median age between 19 – 29 years. The northeast has the oldest homes, with the median age between 50 – 61 years. In 1985, the median age of a home was only 23 years.

With more houses around 40 years old, the National Association of Realtors asserts that homeowners will have to undertake remodeling and renovation projects before selling unless the home is sold as-is, in which case the buyer will be responsible to update their new residence. Even homeowners who aren’t selling will need to consider remodeling for structural and aesthetic reasons.

Prices of new homes on the rise

Newer homes cost more than they used to. The price differential between new homes and older homes has increased from 10 percent traditionally to around 37 percent in 2014. This is due to rising construction costs, scarcity of lots, and a low inventory of new homes that doesn’t meet the demand.

Click here to continue reading this story…

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Housing News

Are Realtors the real loser in the fight between Zillow Group and Move, Inc.?

The last year has been one of dramatic and rapid change in the real estate tech sector, but Realtors are vulnerable, and we’re worried.



zillow move

zillow move

Why Realtors are vulnerable to these rapid changes

(REALUOSO.COM) – Corporate warfare demands headlines in every industry, but in the real estate tech sector, a storm has been brewing for years, which in the last year has come to a head. Zillow Group and Move, Inc. (which is owned by News Corp. and operates ListHub,, TopProducer, and other brands) have been competing for a decade now, and the race has appeared to be an aggressive yet polite boxing match. Last year, the gloves came off, and now, they’ve drawn swords and appear to want blood.

Note: We’ll let you decide which company plays which role in the image above.

So how then, does any of this make Realtors the victims of this sword fight? Let’s get everyone up to speed, and then we’ll discuss.

1. Zillow poaches top talent, Move/NAR sues

It all started last year when the gloves came off – Move’s Chief Strategy Officer (who was also’s President), Errol Samuelson jumped ship and joined Zillow on the same day he phoned in his resignation without notice. He left under questionable circumstances, which has led to a lengthy legal battle (wherein Move and NAR have sued Zillow and Samuelson over allegations of breach of contract, breach of fiduciary duty, and misappropriation of trade secrets), with the most recent motion being for contempt, which a judge granted to Move/NAR after the mysterious “Samuelson Memo” surfaced.

Salt was added to the wound when Move awarded Samuelson’s job to Move veteran, Curt Beardsley, who days after Samuelson left, also defected to Zillow. This too led to a lawsuit, with allegations including breach of contract, violation of corporations code, illegal dumping of stocks, and Move has sought restitution. These charges are extremely serious, but demanded slightly less attention than the ongoing lawsuit against Samuelson.

2. Two major media brands emerge

Last fall, the News Corp. acquisition of Move, Inc. was given the green light by the feds, and this month, Zillow finalized their acquisition of Trulia.

…Click here to continue reading this story…

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