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Opinion Editorials

Starbucks barista becomes poster child for what’s wrong with society

(EDITORIAL) Starbucks barista bullied a customer for their political beliefs and instantly shows everyone just what is wrong with society.

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Ouch

FoxNews reported that a Starbucks barista laughed at a customer’s Trump t-shirt and put “Build a Wall” on the beverage the customer ordered.

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The other baristas were reported to have laughed when the name was called out. The customer walked out, feeling humiliated and bullied. Starbucks apologized to the customer and is “using this as a coaching opportunity for the future.”

The problem isn’t Starbucks

This type of thing isn’t limited to Starbucks. There are many examples of bad customer service based on political boundaries, from people not tipping wait staff, because they look like an undocumented worker, or bakers who won’t bake wedding cakes for gay couples.

Bad customer service based on a person’s politics is bad customer service, no matter which side of the political fence you’re on.

People should be treated fairly, no matter who they voted for. This country was founded on bipartisanship, where opposing parties find common ground in compromise, not in bullying the other party to believe the same way.

Bigger lesson at play

We’re reporting on this not to tell you to patronize Starbucks or not, but to warn you that this kind of behavior from your own staff could be detrimental to your business.

When one of your employees treats customers badly, it reflects on your brand.

Do you want to alienate half the population who might shop in your store? There has to be a better way to defend your politics without estranging customers.

Do unto others as you would have them do unto you

The Golden Rule is one of treating others as you want to be treated. It’s one of the main tenets in Christianity, but the concept is not limited to Abrahamic faiths. Practically every religion and culture have some form of the Golden Rule.

In Ancient Greece, it is in a negative form: “Avoid doing what you would blame others for doing.”

Mohammed, the Islamic prophet taught, “The most righteous person is the one who consents for other people what he consents for himself, and who dislikes for them what he dislikes for himself.” Buddha said, “Hurt not others in ways that you yourself would find hurtful.”

Spread love, not hate

Every business owner and employee has a right to their own political beliefs, but when those beliefs lead to bullying in the store, that’s crossed a line.

We don’t win people over to our side by treating them badly. We find common ground when we treat everyone with respect and dignity.

#LoveWins

Dawn Brotherton is a staff writer at The American Genius, and has an MFA in Creative Writing from the University of Central Oklahoma. Before earning her degree, she spent over 20 years homeschooling her two daughters, who are now out changing the world. She lives in Oklahoma and loves to golf. She hopes to publish a novel in the future.

Opinion Editorials

How I combat being burned out as a remote worker

(EDITORIAL) Being a remote worker is wonderful because I can dress down, but burn out can happen faster than in a traditional setting.

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Don’t get me wrong – working from home is great. However, like anything else, there are cons to working from the comfort of your humble abode.

The biggest struggle I have with remote working is being by myself for eight hours a day, then finishing out my day in the exact same place – my house. This is why I’ve started to branch out from the kitchen table and try a few public places.

I’ll go to local coffee shops or the library, which is convenient for knocking out work while still close to home. Still, this comes with the remote working con of working alone.

Being out in an environment (especially one that’s different from your usual surroundings) is incredibly helpful for sparking creativity and productivity. What’s even better is when you find a spot with likeminded people that you can work alongside.

This is what I’ve learned since starting to work at Chicago’s largest incubator, 2112, Inc. I’ve been immersed in a land of creative thinkers which has brought on interesting conversation and great networking opportunities.

A coworking space is the perfect solution for someone who needs things happening around them to ignite productivity. This can also be a solution for combatting remote work burnout.

When working from home for days on end, it has a way of putting me into a routinized funk that is hard to break free from. But, when utilizing a coworking space, it provides the benefits of giving me a place to go, keeping me from at home distractions, and the aforementioned ability to bounce ideas off of others.

Of course, you still run into distractions in a coworking space. For example, social conversation can eat at your day without you even noticing, which defeats the purpose of going for productivity.

To help avoid running into that again and again, get into the mindset of this is your office and you’re here to work. So, after settling in each morning, put pen to paper and determine what needs to be knocked out. Try and get a few things accomplished before getting up to get your morning coffee, where you will likely find conversation.

Remote work is great, but it can come with the distraction of becoming lenient with your workload. Find the best environment for you and don’t forget that, while you may not be being watched, you are still being counted on.

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Opinion Editorials

Who’s missing next to Zuckerberg as he testifies at the political circus?

(EDITORIAL) Facebook Founder, Mark Zuckerberg isn’t testifying because of web privacy violations, this is all a political opportunity with a dash of regulatory salivation thrown in.

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Cambridge Analytica. The name of this company has become synonymous with a breach of your privacy. Several years ago, the company took advantage of a loophole that gave them access to 50 million Facebook users’ information. The story is convoluted, but the entire timeline is laid out here so you can see this is about more than just your privacy.

Today, Facebook has begun alerting users if their info was used by Cambridge Analytica to politically target them without their direct consent. But there is no recourse other than the sheer knowledge that your info was used. How novel.

Facebook Founder, Mark Zuckerberg has headed to Capitol Hill to testify before Congress about this situation, which we all know will turn into a dog and pony show filled with political bluster from both sides as they use their time to lecture and stump, and maybe ask a semi-informed question or two.

Why is Zuckerberg on the hot seat alone? Because they’re the biggest visible fish in the sea, so Facebook will be made an example of. Their entire business model is to make money off of your information, and they’ve been pretty open about that since day one.

But Zuck didn’t set the tone, Eric Schmidt at Google did. And social media platforms have followed suit ever since.

Think about it – you know that Facebook collects the data you insert into their walled garden, but Google manufactured your tv, all of your phones, Gmail accounts, and your home assistant, and it’s obvious what they’re doing with all of that data as it is mined and consolidated in a much less obvious way than Facebook. And it’s strange that Google hasn’t come up in any of these talks of collusion, given the depth of their data and lax requirements of advertisers.

That takes us to the overreactions of today – you know that all of you deleting your Facebook accounts aren’t really deleting anything other than your access, right? Facebook still retains the rights to your photos, posts, and past activity. Just as Schmidt noted above as it pertains to Google.

So your information was used to be advertised to. Nothing new to see here. In fact, it’s not even new that Facebook data could be used politically. Although Facebook seemed to turn the other way when this information was being used, they’re certainly no political virgins – Carol Davidsen, director of data integration and media analytics for Obama for America, said Sunday on Twitter of Facebook, “They came to office in the days following election recruiting & were very candid that they allowed us to do things they wouldn’t have allowed someone else to do because they were on our side.”

So it’s not new that Facebook allows third parties to use your data. It’s also not new that the data is openly used for political targeting. So why is this call for Congressional hearings now that the toothpaste is so far out of the tube that it’s down the sink!?

Sadly, politics. Because this time it benefited someone that’s popular to hate. But the result will have nothing to do with politics at all.

People under 30 never lived a life with privacy and can tell you that they know it doesn’t exist – and if it’s gone, it’s still on a social media company’s servers somewhere. And if you take a quiz about what kind of bread you are, you know that your info is going to be used for something, because we all know that if you don’t pay for a product, YOU are the product (that’s an old line dating back eras). This is what politicians intend on legislating, good or bad.

Sure, Zuckerberg is the target of the hearings because of the Cambridge Analytica situation that benefited Trump instead of literally anyone else on the planet, but again, he’s flying solo because he’s the biggest fish in the social media sea.

And he should not be in the hot seat alone.

Jack Dorsey should be sitting next to him. Steve Huffman should be sitting next to him. Reid Hoffman should be sitting next to him. Eric Schmidt should be sitting right behind Sundar Pichai.

But it’s more than that. If Zuckerberg is on the hot seat, so should every company that ever uses your data without your direct consent or complete understanding. The politicians and talking heads are all dominating the airwaves right now screaming about privacy, and stomping around that it must be addressed (again, they’re over a decade late). So why not force the auto insurers that use your smartphone info, or health insurers that can use your smartphone activity to indicate your activity levels (and duh, insurability). Why not the fitness apps that report user locations to the public, accidentally unveiling secret military bases? Why not television manufacturers for using data above and beyond what cable knows (like app usage), selling that info to the highest bidders?

Try to tell me this is about privacy. It’s not. So let me tell you where this is going.

Zuckerberg’s flamboyant “let them eat cake” attitude is something the tech world is used to, but politicians are not. What’s at stake is the very nature of Facebook. What are they? How can politicians regulate them? How can they protect users based on the marginal information they kind of understand and kind of don’t?

The bottom line is that they’re asking if Facebook is a media company, a moniker they’ve brushed off for years. That’s where this is going. And they are a media company. Because they are, but are not legislated as one, politicians have set a trap for ol’ Zuck.

And he shouldn’t be alone testifying. He should have a litany of counterparts at various social media companies up there. But their first step is to pin him with being a media company so they can simply regulate the rest.

We’ve cheered on and red flagged both sides of the social media boom since before it began, but watching people not in tune with technology fumble over regulating it is simply bad for business.

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Opinion Editorials

How top performers work smarter, not harder

(EDITORIAL) People at the top of their game work less, but with more focus – learn how to replicate their good habits to get ahead.

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Practice, practice and more practice will get you to be more competent in what you do, but working smarter isn’t always about competency, at least in business. Productivity expert, Morten T. Hansen’s studies indicate that multitasking is detrimental to working smarter. But it’s only half of the problem.

Hansen discovered that the top performers did not try to do thousands of things at a time. He’s not the only one.

Earl Miller, an MIT neuroscientist outlines why humans cannot multitask. As he puts it, “our brains… delude us into thinking we can do more.” But this is an illusion. When we interrupt the creative process, it takes time to get refocused to be creative and innovative. It’s better to focus on one project for a set amount of time, take a break, then get started on another project.

Hansen also found in his research that the top performers focused on fewer goals. He recommends cutting everything in the day that isn’t producing value. As a small business owner, you have to look at which tasks bring in the most profit. This might mean that you outsource the bookkeeping that takes you hours or give up being on a committee at the Chamber of Commerce that is taking too much time away from your business.

Taking on less work will help you work smarter, but Hansen found that it goes hand-in-hand with obsessing over what you do have to do.

When you have fewer burning fires, you can dedicate your time to these tasks to create quality work. According to Hansen, this one thing took middle performers at the 50th percentile and put them into the 75th percentile. When someone is competent in writing reports, for example, and can focus their energy into that, the work is much better.

Top performers also take breaks to rest their brains. One of my favorite analogies is the one where a lumberjack is given a stack of wood that needs to be cut down. He starts with a sharp ax, but over time, as the ax gets dull it becomes harder to chop the wood. By taking a break and sharpening the ax, more gets accomplished with less effort.

Your brain is like that ax. It works great when you first get to work. You’re excited to get started. In a couple of hours, your brain needs a break. Go outside and take a walk. Get away from your desk. Do something different for 15 minutes. When you come back, you should feel like you have a second jolt of energy to take on tasks until you break for lunch. Science backs the need for breaks during the day.

By taking breaks, obsessing over what you have to do, and laser focusing on fewer goals, you’ll be outperforming your competitors (and even coworkers). Work smarter, not harder.

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