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Op/Ed

Top takeaways from the RESO conference we must all understand

This year’s RESO conference was intense and unveils precisely how complicated real estate data is, and why you should get involved.

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Note from the Editor: The recent 2015 Real Estate Standards Organization (RESO) Fall Conference dealt with the very complex real estate data issues, and it was quite the illuminating event.

We urge anyone that cares about the flow of real estate data, its reliability, and its accuracy, to read Matt Cohen’s 2015 recap in his own words below (an excerpt from his much longer summary) and consider getting involved in RESO.

2015 was an intensely busy year for RESO

The RESO Fall Conference in Austin, Texas was intensely busy this year, as the pace of both standards development and certification has accelerated. In 2015, RESO delivered the Data Dictionary v1.4, a data dictionary wiki, a Data Dictionary certification program and MLS Data Dictionary certifications, the Web API v1.0.2, updated transport certification platforms, vendor transport certifications, and an organizational unique ID.

In addition, RESO worked on industry leadership presence and outreach, and membership growth. Those are a lot of accomplishments, and the pace will continue in 2016!

RESO now has 227 members, up from 126 members in 2014. That’s 80% membership growth for the year to date! 58% of member organizations are MLSs, 31% are vendors, 9% brokerage, other associations are 1%, and NAR itself is 1%.

Jeremy Crawford, RESO’s Executive Director, provided attendees with a crash course in the RESO organization, and explained how RESO members can get involved with standards development.

Jeremy laid out the path for getting new ideas funneled through the Research & Development group, into an existing work group (e.g. Dictionary, Transport, RETS 1.x, PUID, Internet Tracking), through review of the Technical Committee, through the Board of Directors, to publication and compliance. If you want standards to improve, there is plenty of opportunity to get involved.

Great presentation by CRT

Chad Curry, Chris Coté and Dave Conroy from CRT presented about the Internet of Things in real estate and their new “CRTLabs” project, which will enable CRT to experiment with “things” rather than just with software and technical practices.

The Internet of Things will enable NAR members to improve the quality of life for everyone. Using sensors for CO2, temperature, energy, and light, people can monitor and create better living environments. This type of dynamic data could supplement the static data that is input into the MLS.

Perhaps as a closing gift agents could provide an environmental sensor system and other smart items that improve the buyer’s quality of life. Such gifts could help redefine the relationship of agents with buyers, outside of the transaction.

CRT-presentation-RESO

CRT is partnering with universities, NGOs, and vendors on its Internet of Things initiative. Ideally some of these items could become member benefits, and members could act as a focus group around some of these products. CRT is also working on security initiatives to help both vendors and homeowners manage security around the Internet of Things.

Chris Cote described OpenADR (automated device response) – a system under development that will help utilities maintain grid reliability and help customers control their energy future.

He also gave us a peek at “Rosetta Home” – open source software that CRT is developing to gather data from various sensors and give a consumer a dashboard view into all the different kinds of data that can be created about their home environment.

Finally, Chris described the “Array of Things” – city wide networks to measure air quality, traffic counting, heat, standing water, and so much more. Dave Conroy demonstrated “Rosetta Home,” showing how the Internet of Things data could be powerfully integrated into an MLS listing report. Hopefully, members can become a resource on home environment and monitoring for homeowners and homebuyers, and thereby help enhance their communities.

The Department of Energy

The Information Exchange Models Working Group met to track concepts and clarify common definitions, data sets, and transfer methods for applying home energy information to real estate use cases.

The group discussed how to overlay the Building Energy Data Exchange Specification (BEDES, pronounced “beads”) overlay on top of RESO’s standards.

The Data Access and Security Working Group met to identify barriers and seek joint solutions related to permissions and legal issues in sharing home energy information and best practices in keeping data secure.

There are three approaches to leveraging BEDES, and RESO can evaluate using one or more of the following: including BEDES energy related fields in the RESO Data Dictionary, mapping our terms and BEDES’s terms, and/or using BEDES terms as “synonyms” in our data exchange formats.

The group will continue to publish new mappings to serve as a “Rosetta stone” for BEDES and our standards to encourage adoption, and it will continue to support mashups of the data. Click for more information on BEDES.

R&D Work Group

This work group examines the business cases for RESO taking on new work and, at least to some extent, vets the technical aspects of those potential projects. As described earlier, R&D is the “funnel” for getting big new ideas into RESO standards. Following are some of the items we discussed:

Multifamily Information and Transaction Standards (MITS Standards). The MITS standards mostly relate to apartment and multi-family properties, especially property management. It could be an interesting supplement to RETS efforts.

RESO has been asked if it is interested in bringing this set of standards under the RESO organization. The work group believes this is a good idea and has suggested that additional legal and other diligence be performed. Click for more about the MITS standards.

Organizational Unique ID (OUID). This effort is about having a consistent way to refer to organizations in our industry, especially data sources such as MLSs, vendors, boards, and associations. It could be extended to franchisors, brokers, content providers, appointment systems, lockbox companies and more.

It could be a valuable part of helping listing aggregators de-duping or stacking listings. From a systems integrator perspective, having multiple parties referring to MLSs and other parties the same way is also useful.

Such an identifier could also be used to manage the chain of listing provenance documentation – to know the true source of data and steps between them and an aggregator/portal, especially if the aggregator/portal gets it from several sources.

RESO has collected vendor/MLS organizational information in a spreadsheet and is working on creating a unique ID for each.

The group discussed how to make it more manageable and how to best expose this data in a more programmatically useful format. Perhaps a push notification of changes? Or a way to pull it via RETS? The primary action item recommended is that the OUID become a part of the data dictionary and certification. Second, it must be made manageable online. Third, RESO must create a better way to consume the information than the current spreadsheet.

Media. Creating additional information around the images transported by RESO standards could enable consumers of those images to use them more easily and effectively.

There is some interest in creating standards for tagging images by size (e.g. thumbnail, medium, large, best…), as well as a more standardized way of describing what part of the property is being portrayed in an image. Other possible fields include orientation, aspect ratio, white padded, cropped, branded and more.

Most of these ideas have not been prioritized by the workgroup, but there is definitely a desire to send information around copyright and licensing along with the image. That initiative may be taken further by the data dictionary workgroup, considered in consultation with RESO’s attorney, Mitch Skinner. In the future we might look at how to address video and stitched image formats (walkthroughs, etc.).

Using One Login for Multiple Feeds. There’s a need to promote a best practice to expose active user-ids and statuses to vendors so they can ensure they don’t misuse data across their customers, when for efficiency’s sake they download data once for multiple MLS-approved customers and uses.

Since there seems to be sensitivity at some MLSs to providing the roster resources to some vendors, potentially the group could recommend creating a subset of the roster resource that is more limited than the roster – just agent ID / name, office identifier, and status.

I suggested that we could create a system for vendors to use a ‘vendor account’ associated with non-interactive accounts with their associated privileges (as unpacked better in my 2014 blog that initiated this whole topic) – but this adds complexity.

There’s also a discussion of providing a way for someone pulling RETS data to know what’s usable for different usages (IDX, VOW, back office, etc.), which is a bit of a different issue that requires more discussion.

At the work group meeting I brought up the need to re-engage on the subject of creating a means for RESO standards to document and transmit MLS data business rules, so that vendors can easily obtain all of the more complex business rules from an MLS to facilitate data updates and system transitions.

This is something I documented thoroughly for the group in 2010 and have brought up a few times since. The need for it continues to grow and become more urgent. The new work group chair, Greg Moore, understands the need to get this going, so I have some hope that RESO will move forward on this initiative.

RESO fall meeting

Property Unique Identifier (PUID) Work Group

Having a Property Unique Identifier (PUID) for each property is useful for all sorts of reasons – de-duplication (for MLSs vendors, websites, etc.), aggregation (tying to mash up multiple sources), fraud prevention (uniqueness of mortgage contracts), property history reports / CDOM (even if the address has a “typo” in it), and Internet Tracking (providing value to MLSs, vendors, brokers, agents…).

The original thinking was that, to solve this problem, we could simply “slap a few fields together” to generate an identifier. It’s still a possibility. But, that might only work for 95% of the cases.

There are lots of cases where we don’t all have the data at hand reliably, and even APNs (tax IDs) are sometimes re-used or never assigned to begin with. Could we step back and use other pieces of information – things that MLSs have in their database?

For example: formula fields (tax fields, unit number, etc.), geography (i.e. lat, long, elevation, entry level, etc.) and address information (city, country, county or parish, postal, street related fields, lot size, etc.)?

Rather than generating a simple unique ID – or in addition to it – we could create one field where we concatenate a bunch of other fields and we can create a “compare PUID” function, where even if a property is missing one part of the field or has some parts that are not quite the same, we could determine how likely it is that the properties are one and the same.

We need to consider what the algorithm for this might be; then we can create pseudo-code and potentially a reference implementation. Perhaps there could be a web API that calls this implementation, although there is a concern that this latter approach is too “Rube Goldberg.”

Theoretically we could also then generate a smaller PUID that refers to this concatenated field in some way. Mark Lesswing also suggested we look at the financial industry’s use of “block chaining”, and employ it as a PUID mechanism.

Internet Tracking Work Group

This is a brand new work group that is focused on creating standards for moving data related to online activity – for example, how many people have viewed a listing, on what sites, how they got to that listing, and how they interacted with that listing.

Once standards are created, it will be far easier to compile a better and comprehensive picture of what is happening around listings online.

This group’s main activity during this meeting was to start to lay out some of the business cases for the different kinds of information that should be standardized. Chris Lambrou, the chair of this group, made a presentation to the technical track attendees to describe what the group is doing.

The group has identified stakeholders: who will take this data and how will they use it (i.e., what are the business use cases)? This drives what fields are needed to support those use cases.

The group will also look at current solutions, from Zillow to SourceMLS, to find a standard that will work for everyone.

Transport Work Group

The main activity for the group during this meeting was to discuss compliance requirements for the new Web API under development. No doubt the output of this meeting will be documented for wider release, as we are quickly moving toward a time when MLSs and their vendors will need to know a lot more about transport compliance, since it is NAR-mandated for mid-2016.

RETS 1x

A panel presented its experience with RETS 1x data dictionary compliance. The question was whether to do a native mapping, rename existing fields to the data dictionary names, or map through a proxy to avoid making local changes.

Rob Larson said that he’s using both: a proxy that “gets him in the door” – that allows people to use the new while he transitions the current database and forms to the new dictionary terms, and while he transitions RETS users to native dictionary use.

Rick Trevino is changing what’s happening in the background to use the dictionary, but is not changing input forms or reports.

Richard Renton is using CoreLogic Trestle as a proxy, which gave him instant certification, but he’s also working with Bridge Interactive as well. Richard brought up some of the complexity that can attend compliance – for example, his MLS doesn’t – by rule – publish square footage, which is a core field in the data dictionary. So, compliance can be more than a technical endeavor.

Nonetheless, Rob made a great point: that if you don’t have data for a field – even a “core” field – you don’t have to add the field to be compliant. Paul Stusiak presented further about RETS 1.x to the larger meeting, explaining the history of 1.x all the way to the current version, 1.8.1, along with the changes made in each version.  

In closing:

This was a busy conference and it was great to see such great participation this year from over 230 attendees. If you’re not already a RESO member, I would strongly recommend becoming one and attending the conference!

#RESO

Matt Cohen has been with Clareity Consulting for over 17 years, consulting for many of the real estate industry’s top Associations, MLSs, franchises, large brokerages and technology companies. Many clients look to Matt for help with system selection and negotiation. Technology providers look to Matt for assistance with product planning, software design, quality assurance, usability, and information security assessments. Matt has spoken at many industry events, has been published as an author in Stefan Swanepoel’s “Trends” report and many other publications, and has been honored by Inman News, being listed as one of the 100 Most Influential Real Estate Leaders.

Op/Ed

Processing emotions during COVID-19: It may be grief you’re feeling

(EDITORIAL) During a global pandemic, there is a rollercoaster of emotions and these two things may help people process some of their feelings which may be grief.

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grief

Is part of what we have all been feeling these past couple of months grief? Some say yes, so let’s take a look at what we have been doing and feeling.

I don’t know about you but the first few weeks of March I went in to productive overdrive but not the self-care kind like making new recipes, starting new work outs or painting for creativity and fun. I was trying to complete my work priorities, side business client work and co-host free webinars (via Zoom of course and one even on Webinar Ninja) for my small business community and followers.

I also suddenly had to figure out to be productive while my husband was home and our toddler was with us with not much notice of her daycare being closed. The first two weeks felt hellacious – high anxiety, never feeling like I was doing enough or was present enough.

I woke up and got right to work in my t-shirt and yoga pants, some days forgetting if I had brushed my teeth or washed my face. Taking a shower felt like a luxury but also sometimes a nuisance to try to fit one in. That was strange. I saw my daughter as needing attention as something I had to sort out -also with a guilty feeling that I knew she should be priority but “if I could just get this last project wrapped up or email sent out” or “after I jump on this Zoom call”, I can then take a break and be with her.

Albeit the break was filled with anxious thoughts of how I had to get back to work. My husband was dealing with his own shift in work having many clients pause and see when/how he could work from home. He was grappling with all the general unknown as well as both of us wondering what did this mean for our finances.

This has been an absolute conflict of emotions:

  • Gratitude that we were able to be home – safe and healthy at least for now
  • Scared and grappling with feelings of uncertainty and anxiety
  • Blessed for having some income we could rely on
  • Sadness for having lost some income but not quite sure how much or for how long
  • Worry for others that have lost everything – their livelihoods, their day to days, their LIVES?!
  • Worry for our older parents that live far away and are immunocompromised (not sure we had ever used this word to refer to them) but also happiness that they seem to be doing okay
  • Excitement to have “extra time” with our daughter and dogs
  • Delight to not have to drive in our regular 1-hour each way commute leaving the house around 7:30am and getting home after 6:30pm

I was looking all over for silver linings but not understanding how people are so good at finding new ways to manage their time: organizing their pantries, working out at home, trying new and healthy recipes, painting new masterpieces, etc. It felt a little bit overwhelming that I wasn’t taking advantage of this quick shift in schedule. I also felt fatigued by all the articles telling us to be ok and don’t be an idiot about going out (like we were supposed to just know how to never leave home). I really just wanted permission to not be ok for a bit.

I read this HBS article about the feelings above of discomfort were actually considered grief. The article suggests that if we can just understand the stages of grief, and especially accept that they are not linear, then maybe we can figure out our own path forward. I saw it circulated among many of my friends and truthfully, found it to be the permission I needed to be ok with not being ok.

Keep trying. There is something powerful about naming this as grief. It helps us feel what’s inside of us. So many have told me in the past week, “I’m telling my coworkers I’m having a hard time,” or “I cried last night.” When you name it, you feel it and it moves through you. Emotions need motion. It’s important we acknowledge what we go through. One unfortunate byproduct of the self-help movement is we’re the first generation to have feelings about our feelings.”

This YouTube video was also shared with me about How do you help a grieving friend? and I think you will all also enjoy it and a quote in the beginning, “The human soul doesn’t want to be advised or fixed or saved. It simply wants to be witnessed, exactly as it is.” – Parker Palmer

So, the message I was looking for (to be ok with not being ok) has been found and now it’s up to me with how to move forward. I know that drinking cider and eating cake aren’t quite cutting it so I journaled this morning with ideas for me that would excite me about getting more exercise in my day (dancing, strength training, walking).

I admittedly haven’t started this new work out routine but by allowing myself some grace to grieve, I plan to get the momentum going. I hope you are also ok with wherever you are and slowly or surely adjusting what you need to keep your sanity.

How do you help a grieving friend?

(sharing this video? using it in a training! Great! Tag or email us and let us know, and be sure to give proper attribution.) It’s so hard to know what to do…

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Op/Ed

A guide on how to nail your next video presentation

(EDITORIAL) While the tools themselves tend to be user-friendly, preparing an online video presentation requires some extra steps you need to be aware of.

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video presentation

Pretty much everyone who can work from home is working from home now, to stop the spread of COVID-19. It’s a good thing, but may take some getting used to. The learning curve can be steep. Working from home means using new tools and expanding their tech experience to include video calls or a video presentation.

Fear of public speaking is already a common anxiety. Throw in being forced to use new technology to create a video presentation, and the challenge grows. Never fear, though, because just like with any other type of presentation, following best practices and consulting helpful tips will make your presentation go more smoothly.

First, as with any presentation, the twin pillars of success are preparation and practice. Over-prepare everything, from your research to your outline, notes, slides, speech, and–very crucial–your technology and your team. Here are several more video presentation tips we’ve rounded up to ease your pain.

Tech prep tips:

  • Familiarize yourself with your video conferencing tool before the presentation. Most companies will have a mandatory tool they use. Popular options are Zoom, Skype, or Google Hangouts, but there are other options, too, WebEx, Join.me, GoToMeeting, or Zoho Meetings.
  • Make sure your audience or team is familiar with the technology tools, too, by sending out download/log on steps in advance of the meeting. Send the instructions out twice if possible.
  • Keep the visual aspects clean and straightforward. No Death By Power Point, please. You can keep your speech and/or notes on your desk during the actual presentation, so avoid overloading your slides (if using slides at all). Participants will want some documented key points, but save the supporting details for the spoken aspect of the presentation.
  • In an ideal world, you’ll have some help, a team member to serve as a moderator, recording the presentation and taking charge of the participants’ options. The “Mute All” button, for example, is a presenter’s best friend.

Setting the scene:

  • Find a quiet room, one that will stay quiet throughout the presentation. Ideally, you’ll have a door that locks (with TVs, kids, partners, and pets on the other side).
  • Check the lighting before the actual presentation begins. Harsh overhead lights cast a ghoulish light, while sunlight or otherwise bright backlights make you difficult to see. Do a practice run with a friend or colleague to make sure your lighting works.
  • Choose a clean, simple backdrop and verify that nothing questionable shows up. While a bookshelf may serve as a nice backdrop, try not to have the Kama Sutra or Lady Chatterly’s Lover prominently displayed. The same rule goes for background art–if you wouldn’t put it up in your actual office, then it doesn’t belong in a work video.
  • Better yet, if you’re using Zoom, you can choose a custom backdrop to avoid any overlooked, embarrassing personal objects in the frame.

Presentation day checklist:

  • Practice! Whether you do this the day before or the day of, you need to practice your presentation. Some prefer the mirror, others a real, live, accommodating person, still others a sofa full of stuffed animals. Whatever works for you, make sure you practice. It matters.
  • Wear something you feel powerful in. If you feel you look professional, you will be that much more confident when presenting.
  • Lock that door if at all possible. If you can’t, make sure other household residents know you’re giving a presentation.
  • Close out all unnecessary browser windows. Emails popping up in the corner of your screen are super distracting, and you have zero control over their content. I once was in a training where the presenter hadn’t closed his email, and a coworker emailed him complaining about the clients–to whom he was presenting. The email popped up on the screen for a second or two before he could close it. Disaster!
  • I said it before, but am repeating this, because it’s important. Double check that the participants are muted. The background noise of several people logging in is excruciating and wastes time.
  • Begin the meeting with a quick overview of the agenda. Participants need to know when and how they can ask questions.
  • Start the meeting on time. After the agenda, dive into the goals of the presentation and then the body of the presentation itself. We have to assume the participants are grown up and professional enough to call in on time. If they miss a point or two, they will have to figure it out. Plus, starting punctually lets your audience know you are aware and respectful of their time.
  • Similarly, finish on time. If you cannot answer all the questions during the presentation, assure them you’ll answer them afterward.
  • Let participants know you’ll follow up and how. Tell them how to reach you with questions or additional information.
  • Follow up as promised!

Shifting gears from an office environment to a home office takes some adjusting. It can be tricky, as shown by Poor Jennifer and others. Adding video conference tools into the mix is not everyone’s cup of tea. However, with some preparation, practice, and consideration of the above tips, we can all ace our video presentations. Break a leg!

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Op/Ed

Governors fail renters miserably, a 90-day rent freeze is the only option now

Independent contractors whose only sin is renting instead of owning, are facing evictions even as Governors put tiny bandaids on the situation. A 90-day freeze is the nation’s only option to avoid mass migrations or spikes in homelessness.

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moving boxes rent freeze

New York Governor, Andrew Cuomo announced Friday the state would observe a 90-day moratorium on commercial and residential evictions to give residents and businesses a break after so many have been ordered to halt operations during the COVID-19 global pandemic.

Various states are debating moratoriums on mortgage payments, and for those that aren’t, banks are frequently tweeting that forbearance options are available and reminding property owners of the allure of current refinancing rates.

Several states are announcing similar moratoriums on evictions, but in some states it’s a ruse.

For example, Texas Governor Greg Abbott issued an emergency order to suspend all residential evictions (barring criminal activity) through April 19th. But what the press releases don’t include is this is business as usual. Not only can evictions still be filed for April rent, many counties in Texas accept filings and set court dates around the 19th already. The only relief this ruse of a suspension offers is people being evicted for failure to pay in March.

Other states are renter-friendly and a renter can be months late – in Texas, landlords can issue a 24-hour notice to vacate on the 4th and file for eviction on the 5th, get a hearing roughly two weeks later, and an immediate order for the renter to vacate the property. Many other states are also fast to evict like Texas.

One renter opined, “Yeah sure, once evicted in April, I’ll just take my zero thousand dollars and put a rent and pet deposit down on a new place, buy packing supplies, and then hire expensive movers to take me to my new imaginary home that doesn’t exist because you can’t rent ANYWHERE if you’ve been evicted here [in central Texas].”

Meanwhile, landlords, especially multi-family properties, are able to refinance their holdings at historically low interest rates or negotiate forbearance options on their loans. This is welcome good news for landlords that own one to four units and rely on rents as their primary income. If they can all hold off payments for 90 days, the hit isn’t as devastating, plus they don’t have to turn those units at a cost.

In the meantime, national relief efforts have stalled. Senators are battling over the stimulus package (Phase 3 has failed to pass as expected today) as their political war wages on. Americans hold out hope that three weeks after being announced, a few cash money dollars might still eventually make it their way.

If you’ve spent any time on Facebook or Twitter, you’ve probably seen petitions in your state demanding a rent freeze, and you might have rolled your eyes. At first, I did too, because I secretly love the beauty of capitalism and typically balk at government intervention into much of anything.

But take a moment to think about a 90-day rent freeze.

This isn’t about empathy, it’s about an imbalance in the marketplace where some are favored over others and our government is picking winners and losers. It’s about business and the shortsightedness of this situation, particularly the willingness to get rid of renters, carrying the cost of a makeready and marketing and staff to refill those units which will be wildly difficult with so many new evictions on peoples’ records.

We spoke to several multi-family property management companies in Texas, and universally there is no plan to suspend rents owed, waive late fees that keep accumulating, or halt evictions.

One landlord told us that for his two properties, he is asking people to pay rent as they can, but as most of his tenants are freelancers, he says it’s unlikely, but he’d “rather keep them in their homes and eventually collect rent, as opposed to coordinate a makeready in this environment, not to mention the fact that no one wants to move to a new place right now when they’re told to shelter in place.”

That takes us to today in politics. Let’s say the Senate passes the wildly expensive relief bill and businesses can make payroll, and families get some money. That’s great. But what about the millions of independent contractors in America? Freelancers, Realtors, stylists, and millions more didn’t lose a traditional job, they’re not on payroll and they don’t have staff on payroll (therefore don’t qualify for most disaster assistance) – many just lost everything with no promise of a future income, tossed into a situation they have no control over.

Many of these folks are renters. And they’re screwed. Why is multi-family the only sector of the economy protected right now? They’ll get funds to make payroll, they’ll be able to skip paying their loans for a few months, but there is not a consensus in the industry that they should extend that grace to option-less people they rent to.

Some will say that putting a 90-day halt on evictions helps, but at the end of June, those people owe 3 months worth of rent or they’ll be immediately evicted. Some believe putting off the inevitable at least keeps these people off the streets. Local news is outlining resources, including motel-vouchers for the newly evicted.

How condescending, insensitive, heartless, and insulting to American renters whose only sin was renting instead of owning.

Right now, President Trump appears to be in the mood to empower governors, so governors must step up and order 90-day suspension of all rent and accumulating rent fees – landlords can’t be the only exempt entities in the nation.

Multi-family property managers will eventually get funds to cover operations and along with landlords, most will be able to take advantage of refinance and/or forbearance options, and while some states have attempted eviction freezes, nothing short of a 90-day suspension of rent (including removing all potential predatory late fees and penalties), both residential and commercial, will help the millions in America who will still be facing eviction at the end of the existing moratoriums.

We MUST take action. Local petitions are floating around, so sign and share them.

But the most powerful thing you can do right now is to send this story to your local representative – you can enter your address here and get the names, Twitter accounts, and Facebook Pages of every politician that represents you down to the local level.

The only way renters (especially independent contractors) will be treated like the rest of the nation is for people like you to speak up – tweet this and tag every one of your representatives. Then do the same tomorrow. And the next day. And the next. And don’t stop until change has been made.

Otherwise, landlords will enjoy a mass migration of family evictees come May 1st, while politicians can scramble to address spikes in homeless populations nationwide.

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