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CFPB releases report concerning top reverse mortgage complaints

The CFPB recently released a report highlighting top reverse mortgage complaints, and how to protect yourself and loved ones.



home sales

The Consumer Financial Protection Bureau (CFPB) recently released a report highlighting top complaints with regards to reverse mortgages.

The top complaints include: frustration with loan terms, foreclosure problems, and receiving the runaround from servicers. Due to these complaints, the CFPB has issued an advisory with tips on how to plan ahead to protect loved ones from financial hardships brought on by a reverse mortgage.

Consumer complaints are rolling in

CFPB Director, Richard Corday stated, “consumer complaints tell us that the complex terms of reverse mortgages continue to be misunderstood.”

“As more baby boomers choose reverse mortgages to tap into their home equity,” he added, “they need to understand the unique terms and features of this product. Our advisory can help those who have already chosen reverse mortgages to plan ahead for loved ones.”

Reverse mortgages are likely to increase

The report cites that reverse mortgages only account for approximately one percent of the mortgage marketplace with approximately 628,000 outstanding loans. However, the number of reverse mortgages is likely to increase in upcoming years as the baby boomers approach retirement.

Studies have estimated that “among Americans 55 to 64 years old, 41 percent have no retirement savings account, but around 74 percent own their own home and have accrued good equity.” For these homeowners, several options are available to access this equity: refinancing their original mortgage, taking out a home equity loan or line of credit, selling or downsizing their home, or obtaining a reverse mortgage.

Clearing up some common misconceptions

For those owners in need of the latter option, the CFPB report covers 1,200 reverse mortgage complaints received from December 1, 2011 to December 31, 2014. Many complaints seem to stem from misunderstandings between the consumers expectations and the way the reverse mortgage actually functions.

In lieu of these misunderstandings, here are a few things yourself, or your family members should be aware of: reverse mortgages prohibit spouses, heirs, and dependents from taking over the loan. This can be an issue if a family member wants to keep the home. Many family members complained to the CFPB as they were not able to be added to the loan and save the home. Reverse mortgage loan amounts are partly calculated using a borrower’s age and the loan repayment is initiated when the last borrower passes away or moves out. Given the age of most reverse mortgage applicants, it behooves the mortgage companies not to allow any subsequent applicants, so they can begin collecting payment.

When the borrower does pass away, heirs should be able to sell the home, repay the loan balance, or pay 95 percent of the property’s assessed value; however, consumers complained that loan servicers do not provide a clear process to allow them to settle the debt. There were also complaints regarding appraisal delays, improperly performed appraisals, and inflated home values. Also, complaints were made against loan servicers including unanswered calls and a lack of response to written requests.

Another surprising fact

Another surprising fact: 10 percent of reverse mortgage borrowers are at risk of foreclosure because they failed to pay property taxes and homeowner’s insurance. While reverse mortgages require no monthly payment, the borrower is still responsible for the aforementioned payments. Complaints to the CFPB described unsuccessful attempts to halt foreclosure by paying overdue taxes, servicers incorrectly filing overdue taxes when they were current, and overall keeping of inaccurate records.

Stay safe, protect yourself

To protect yourself and your loved ones, you can do several different things. First, verify who is on the loan and make sure all records are accurate. If the reverse mortgage is only in one spouse’s name, check with the loan servicer to see if the non-borrowing spouse qualifies for a repayment deferral. Plans should be in place in the event the borrowing spouse passes away first. If the loan was created after August 4, 2014, changes to the HECM (Home Equity Conversion Mortgage) program will allow the non-borrowing spouse to remain in the home, provided they meet certain conditions. Also, make sure any surviving family members or children living in the home know what to expect and who to contact when the reverse mortgage is due. For the rest of the CFPB’s guidelines regarding reverse mortgages, their advisory is here.

Jennifer Walpole is a Senior Staff Writer at The American Genius and holds a Master's degree in English from the University of Oklahoma. She is a science fiction fanatic and enjoys writing way more than she should. She dreams of being a screenwriter and seeing her work on the big screen in Hollywood one day.


FCC looking into how landlords are getting around predatory ISP laws

(NEWS) It became illegal in 2008 for landlords to restrict ISP access to their “partners,” but the FCC is looking into loopholes allowing the practice to persist.



FCC landlords ISP agreements

The Federal Communications Commission (FCC) recently announced it is seeking comments on broadband access in multi-tenant buildings.

The FCC wants to gain a better understanding of consumer choice and pricing in apartment and office buildings. Even though most cities have multiple internet service providers (ISPs), renters are often stuck with only one option due to agreements between ISPs and landlords. 

The Wireline Competition Bureau is seeking comments about:

  • Revenue sharing agreements between landlords and ISPs, which incentivizes the landlord to steer tenants to a certain provider.
  • Exclusive wiring agreements in which a landlord says only one ISP can provide service to the building.
  • Exclusive marketing agreements in which only one ISP is allowed to market in the building.

In 2008, the FCC banned exclusive contracts for telecommunications services in apartment buildings.

Even so, ISPs and landlords have found ways to circumvent the rules, preventing tenants from having internet options. A landlord is prohibited from contracting with an ISP for sole service to a building.

One way to get around this rule is to deed ownership of the wiring to the landlord, allowing the landlord to decide which companies have access or not. The FCC rules do not apply, because the landlord owns the wiring.

ISPs can also enter into an agreement with landlords to prevent advertising in the building. The landlord can impose fees on companies that need access to install new wiring. All of these practices block competition for tenants, which drives up prices and limits options, and is the focus of the FCC’s push.

The FCC wants to hear from consumers who have dealt with broadband building restrictions. Tenants, landlords, real estate agents and even ISP owners can comment on the FCC proceedings for 30 days following the public notice.

If you’re a property owner, it’s time to review your agreements in this area to make sure you don’t end up in the FCC’s crosshairs now or in the future.

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Housing supply crisis: NAR insists governments take ‘once-in-a-generation’ action

(POLITICS) After years of sounding the alarm bell regarding housing supply and demand imbalances, NAR is pushing local and federal governments to respond “immediately.”



housing supply crisis

The National Association of Realtors (NAR) has repeatedly beat the drum for over six years regarding housing supply, so much so that perhaps real estate practitioners have simply accepted it as the ongoing problem that it is. But in a new report by Rosen Consulting Group, released by NAR, housing supply is officially in crisis across all regions.

NAR Chief Economist, Dr. Lawrence Yun has reiterated in most reports for years that the only relief for increasingly tight inventory levels lies an increase in housing starts, placing industry hopes firmly in the hands of American homebuilders who are strapped with lending standards that shifted after the 2008 housing crash, now paired with labor shortages and astronomically skyrocketing pricing on materials.

NAR reports that after decades of under-building and under-investment, housing is now in more of a “dire” status than previously expected. The report, “Critical Infrastructure: Social and Economic Benefits of Building More Housing” asserts that local and federal policymakers must consider “once-in-a-generation” action and that “no matter the approach,” action must be “immediate.”

For an organization that typically employs very tempered wording, this aggressive language is alarming.

As bloggers scream “housing bubble” and analysts warn the script looks nothing like 2008, the timing of this report and the alarm bells being run by NAR are not to be ignored.

“The state of America’s housing stock… is dire, with a chronic shortage of affordable and available homes [needed to support] the nation’s population,” the report asserts. “A severe lack of new construction and prolonged underinvestment [have led] to an acute shortage of available housing… to the detriment of the health of the public and the economy. The scale of underbuilding and the existing demand-supply gap is enormous… and will require a major national commitment to build more housing of all types.”

Dr. Yun notes “It’s clear from the findings of this report and from the conditions we’ve observed in the market over the past few years that we’ll need to do something dramatic to close this gap” between hopeful homebuyers and tightened supply levels.

The report urges lawmakers to “expand access to resources, remove barriers to and incentivize new development, and make housing construction an integral part of a national infrastructure strategy.”

NAR President Charlie Oppler, says that adequate increases in housing construction this decade would add an estimated 2.8 million American jobs and $50 billion in new, nationwide tax revenue. “Additional public funding and policy incentives for construction will very clearly provide huge benefits to our nation’s economy, and our work to close this gap will be particularly impactful for lower-income households, households of color and millennials.”

Earlier this year, NAR encouraged policymakers to reform zoning and permitting policies, also recommending other policies to address national housing supply shortages.

At that time, it sounded like an urgent request. Today, we hear an alarm bell, a demand.

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Evictions are mounting, affecting renters and landlords

(POLITICS) Eviction moratoriums both ending and extending are causing ripple effects of economic trouble for renters and landlords.



eviction rent

The United States continues to struggle to find a balance between public health protections to slow the spread of coronavirus and economic measures to prevent Americans from bankruptcy as a result.

While eviction bans initially provided relief for renters who lost jobs and couldn’t afford rent payments, the effects bounced up to property owners who lost those payments. Though the first coronavirus stimulus package renter protections extended to landlords, property owners say banks are still expecting mortgage payments as the relief expires. Many worry the expiration of the additional $600 added to unemployment will exacerbate the problem.

In Texas, the statewide eviction moratorium ended in May. Unlike other major cities which chose to use funds from the federal coronavirus stimulus package to pay for legal representation for tenants, Houston let local protections for tenants expire with the moratorium.

In Houston, there is little recourse for tenants served with an eviction notice. Tenants only have five days to appeal, and there is no legal defense for a tenant who can’t pay at least one month’s rent to the court registry. As a result, tenants facing eviction often surrender and leave. Unfortunately, the result is tenants moving in temporarily with friends and family while they look for new housing, causing overcrowding and presenting a health risk to everyone involved. The CDC has specifically named “poverty and crowding” as a top risk factor for COVID-19.

However, not all evictions are the result of unpaid rent. Marie Baptiste, a landlord in Randolph, Massachusetts reported to the Boston Globe that she has lost recourse against a tenant who not only stopped paying rent long before the pandemic started, but caused water damage and a rat infestation. The tenant argues the structural problems were her reason for withholding rent.

Consequently, Baptiste says she is now $19,000 in the hole for this property, and can do nothing about it. In July, Governor Charlie Baker extended the eviction moratorium to mid-October. In a survey conducted by MassLandlords, one-fifth of landlords are uncertain how they will keep up with mortgage payments. Many fear they will be forced to sell or face foreclosure without relief.

Without protections for both tenants and individual property owners, the eviction moratoriums could have long-term consequences for housing in large cities. Urban centers, already struggling with rent inflation and lack of affordable units as large developers take over, could see this problem exacerbated for years to come. It is imperative that the next stimulus package consider how relief for both renters and property owners can be leveraged to prevent these challenges.

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