What would you get if you threw Skype, Google Calendar, Slack, and the security of an industrial VPN into a blender? Well, assuming the blender was on, you would end up with 24Sessions—the ideal management app for any small business team.
24Sessions is, at its core, a video-calling app with bells and whistles to supplement its main function. According to the developer’s website, the idea is that 24Sessions can “[cover] every aspect of the customer journey” without requiring you to transfer between different apps, thus making 24Sessions your one-stop go-to for small customer interactions.
One of the most stand-out features of 24Sessions is its ability to automate tasks within the app while on a call. In theory, you could have the app set a consultation date or send a file from your 24Sessions drive without having to break off from the conversation, thus subtly strengthening your relationship with the customer. This may not sound like a big deal at face value, but the inherent efficiency combined with the ability to maintain a steady conversation makes 24Sessions’ automation a huge plus.
Another benefit of 24Sessions is its security suite. Since customers can jump onto your video calls from mobile devices, it’s important for those video calls to be encrypted. 24Sessions offers “enterprise-grade standards” for your video calls, making it both easy and safe to liaise with your customers from any location—so long as you don’t have someone looking over your shoulder.
Finally, no management app would be complete without a powerful, in-house analytics feature; to that end, 24Sessions includes built-in options to record and analyze your calls in order to determine where you can save time—and money—in the future. It’s a small but often-overlooked benefit that is sure to help you look at your own time usage with substantially more scrutiny than usual.
Of course, defaulting to using a myriad of different apps to handle customer-facing interactions is fine—and, depending on the size of your business, potentially necessary. However, if your business model supports the kind of collaboration that 24Sessions encourages, consider checking out their demo.
Jack Lloyd has a BA in Creative Writing from Forest Grove's Pacific University; he spends his writing days using his degree to pursue semicolons, freelance writing and editing, oxford commas, and enough coffee to kill a bear. His infatuation with rain is matched only by his dry sense of humor.
