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How to back up your WhatsApp conversations with clients #cya

(TECH NEWS) With regulations varying as to what types of client communications you must keep documented and for how long, get ahead of the game and cover yourself with WhatsApp backups!

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Yesterday, I was talking with my friend about the important things that you don’t learn in school. These things can include: how to do your taxes, how to deal with insurance, and how to apply for a credit card.

I explained to her that so much of the knowledge that I’ve obtained in my career was learned through hands-on work; not in classroom work gearing up for my career. A portion of this knowledge deals with the importance of a paper trail.

While most documents are communication are sent and completed virtually, it is still important to know what the rules are in your state regarding how long you have to hold on to client information before you can dispose of it. For the most part, my communication is done with clients through email, and I just organize each bit of communication under a folder with the client’s name.

However, there is a lot of communication that is being done now via text, and it’s a bit harder to keep tabs on that. Now, the international communication app, WhatsApp, is gaining in popularity as a communication platform, and there is a strong need to preserve your paper trail.

In the past, backing up conversations from WhatsApp to your Google Drive took up space in your storage limits. Now, Google has announced that will no longer be the case, making it more practical to save each bit of client communication to your Drive.

Being that this is for Google use, it is only available to Android users. iPhones only work with the Cloud and can back up conversations there, but your space will be used.

In order to back up conversations to your Google Drive, open WhatsApp and click the menu icon on the top right side of your screen. Then select “Settings” > “Chats” > “Chat backup.”

You’ll be taken to a page where you can see all of your backup information. Finally, you select how often you’d like WhatsApp to backup, what Google account you’d like them to back up to, and whether or not your phone needs to be on WiFi for backups to take place.

This is the perfect way to communications secure, while not having to shell out more money for higher storage limits. State and federal regulations vary, so holding on to all client communication for as long as possible is the best practice for covering your a**!

Staff Writer, Taylor Leddin is a publicist and freelance writer for a number of national outlets. She was featured on Thrive Global as a successful woman in journalism, and is the editor-in-chief of The Tidbit. Taylor resides in Chicago and has a Bachelor in Communication Studies from Illinois State University.

Real Estate Technology

How Cloudflare’s web analytics could give Google’s tools a run for their money

(REAL ESTATE TECH NEWS) In a world where data is king, Cloudflare’s web analytics value user privacy, staking them as pioneers against other analytic tools.

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Web analytics open on a desktop screen on a table.

When it comes to web analytics tools, users are examining comprehensiveness, usability, and price point. Free analytics tools typically come at a price, which is more often than not the data privacy of your customers.

A new competitor for Fathom Analytics, Simple Analytics, and even Google Analytics is Cloudflare’s web analytics tool. Not only is it free but, unlike the competitors, it will not keep visitor’s data and it will not be able to track conversions, making it the perfect tool for small websites, personal pages, and blogs. Sounds great, right?

In their blog, Cloudflare states: “At Cloudflare, our mission is to help build a better Internet, and part of that is to deliver essential web analytics to everyone with a website, without compromising user privacy. For free. We’ve never been interested in tracking users or selling advertising. We don’t want to know what you do on the Internet — it’s not our business.”

Additionally, Cloudflare doesn’t track users using their IP address, User Agent string, or other attributes. They are truly committed to providing metrics without intruding.

Valuing user privacy makes Cloudflare an industry pioneer. And the best part is, you don’t have to be a Cloudflare subscriber to access this feature.

From the blog: “Today, for the first time, anyone can get access to our client-side analytics — even if you don’t use the rest of Cloudflare. Just add our JavaScript snippet to any website, and we can start collecting metrics.”

What’s next for Cloudflare?

Well to start, they are working on integrating their analytics tool with the rest of the Cloudflare tech. This would mean that customers would receive more stats regarding site performance and security, in addition to traffic stats.

They’re also hoping to develop their analytics tool so that it can be a powerful singular product, with support for alerts and updates in real time.

If you’re someone who wants metrics and values privacy (and free things!), keep your eyes on Cloudflare’s analytics tool. I’m excited to see how far they will take a zero-cost, privacy-first product in a world where data is the hottest commodity.

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Real Estate Technology

Should digital assistants have empathy? Big investors say yes

(REAL ESTATE TECHNOLOGY) Bonding with your digital assistant might be more likely than you expect with ElliQ. The rising numbers of AI assistants have created unique interactions.

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ElliQ assistant

It sounds crazy to think that you could form an actual bond with something like Siri or Alexa, but actually, humans are pretty dang good at forming emotional connections to machines. For instance, a Canadian company threw an entire retirement party for five mail delivery bots. People will use Roombas as a substitute for companionship, not unlike a cat or dog. Humans just seem to enjoy connection – even if it’s with a lifeless robot.

Intuition Robotics is taking this desire for emotional connection a step further by working to create digital assistants that can more easily bond with their human companions. At the moment, their biggest product is ElliQ, a robotic digital assistant designed to bond with eldery users. In fact, according to Intuition Robotics, their average demographic falls between ages 78 – 97.

And ElliQ seems to be doing its job. The company reports that customers interact with ElliQ regularly throughout the day, even holding conversations with the machine, and are more likely to listen to ElliQ’s suggestions, which often include proactive behavior like getting outdoors or eating more vegetables.

By working to create a more empathetic and emotional digital AI, Intuition Robotics has started to discover a whole world of new possibilities. And they’re just getting started, having recently raised another $36 million to continue research.

One of their plans? Combining these empathetic digital assistants with the automotive industry.

Imagine an assistant that could suggest you pull over when it senses you’re getting drowsy, or provide something to talk to during longer drives. Plus, unlike ElliQ, which stays put while you move around, you and the assistant will be together in a car, making it easier for the AI to learn your preferences and habits.

Of course, this is just the tip of the iceberg for Intuition Robotics, which has recently majorly expanded its workforce. A digital assistant that can provide a better emotional connection to humans has a world of possible applications, from nursing homes to elementary schools.

Don’t get me wrong, there are plenty of reasons to be worried about a more empathetic AI – the marketing capabilities alone are something I’m side-eyeing. That said, humans have been befriending vacuum cleaners and we’ve turned out alright, so for now, let’s focus on the positive possibilities that could come with tech from companies like Intuition Robotics.

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Real Estate Technology

How to spot cyberbullying, sexual harassment within a remote team

(REAL ESTATE TECHNOLOGY) With more people working remotely, cyberbullying may rear its ugly head. Here’s what to look out for and how to handle the problem.

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Cyberbullying doesn’t occur only between children. Adults are often the perpetrators. A study published in 2017 found that 80% of the respondents had been a victim of cyberbullying in the previous 6 months. Many other studies have confirmed that cyberbullying is a problem in the workplace.

Suzanne Lucas, EvilHRLady.org, reminds us that cyberbullying and sexual harassment can still be a problem when we’re working at home. Don’t think because your staff isn’t within physical proximation of each other that they are all suddenly angels. Employers should be on alert for bad behavior through remote channels.

What is cyberbullying?

Bullying behavior presents itself in many forms, from sarcasm, the invisible treatment, deliberate sabotage and physical assault. Cyberbullying occurs when these behaviors are done over electronic devices.

A cyberbully might purposefully delete a person from an email list, then follow up with that person. Sext messages sent between employees. “Accidentally on purpose” not wearing pants during a video-conference, then getting up so that everyone can see you. Trolling a colleague’s social media to post mean or destructive comments. One of the biggest problems with bullying is that it can be difficult to recognize, because it takes so many different forms.

Sometimes, it can be difficult to know whether it was a one-time slip-up or a deliberate action. Generally speaking, if it’s a pattern of behavior, it’s bullying.

Steps to take to reduce the risk of cyberbullying

Lucas recommends that employers take complaints of cyberbullying seriously. According to the Society for Human Resource Management, employers could be held responsible for employees who cyberbully. Employers have a legal responsibility to address cyberbullying.

Lucus suggests:

  • A dress code for video-conferencing to prevent “accidental” excuses.
  • A reminder to everyone that their camera is on when using video.
  • Don’t make employees leave their camera on when working at home unless in a conference.
  • Have permissions set high to prevent camera-sharing.

Employees may need to be reminded of what is acceptable and what isn’t. If your organization doesn’t have policies in place about responding to bullying, you need to get on the ball. While people are working from home, it can be good to have a training on recognizing bullying behavior, on- or off-line.

COVID-19 has disrupted everyone’s life, but it can’t be used to excuse bad behavior. You can’t wait until things get back to normal before dealing with complaints of harassment.

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