(EDITORIAL) The ratings and reviews game has evolved considerably in recent years, and now, two clear camps have emerged... which do you think is better for...
(BROKERAGE NEWS) I would sure as heck hope that someone in the office is spending the time to write a response, learn from said feedback and...
One-third of businesses worldwide said that “knowing what to ask consumers was one of the biggest challenges of collecting customer feedback."
Brands are putting gag clauses in fine print to disallow customers from ever leaving a negative review of them online (lest they be sued). Uncle Sam...
Some ratings and review sites don't verify reviewers, so what happens when a nasty comment about you is left on Yelp or other places?
Society in general has always gobbled up content at an alarming rate. Social media has exasperated the situation. And the fact that social commentary can originate...
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