Kevin is a Co-Founder, President & COO of Quality Service Certification, Inc. (QSC) and earned an MBA from The University of California – Irvine. With over 20 years of Real Estate experience, his primary focus is on consumer research, developing better service management systems, and sharing the importance of consumer-centric service standards, transparency and accountability to create measurable and meaningful differentiation and long term advantage for those professionals that put customer needs first.
(EDITORIAL) Discounting real estate services is a consideration on some practitioners' minds, but there's a simple alternative to diminishing commissions
(EDITORIAL) The more consumers are learning about the home buying/selling process, the more they want to understand, and the more they are coming to...
(EDITORIAL) Real estate practitioners are famous for saying they specialize in customer service, but it's mostly bluster. That said, it is now defining who...