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How to opt out of Google’s robots calling your business phone

(TECH) Google’s robots now call businesses to set appointments, but not all companies are okay with talking to an artificial intelligence tool like a person. Here’s how to opt out.

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You know what’s not hard? Calling a restaurant and making a reservation. You know what’s even easier? Making that reservation though OpenTable. You know what we really don’t need, but it’s here so we have to deal with it? Google Duplex.

Falling under “just because we can do it, doesn’t mean we should do it,” Duplex, Google’s eerily human-sounding AI chat agent that can arrange appointments for Pixel users via Google Assistant has rolled out in several cities including New York, Atlanta, Phoenix, and San Francisco which now means you can have a robot do menial tasks for you.

There’s even a demo video of someone using Google Duplex to find an area restaurant and make a reservation and in the time it took him to tell the robot what to do, he could’ve called and booked a reservation himself.

Aside from booking the reservation for you, Duplex can also offer you updates on your reservation or even cancel it. Big whoop. What’s difficult to understand is the need or even demand for Duplex. If you’re already asking Google Assistant to make the reservation, what’s stopping you from making it yourself? And the most unsettling thing about Duplex? It’s too human.

It’s unethical to imply human interaction. We should feel squeamish about a robo-middleman making our calls and setting our appointments when we’re perfectly capable of doing these things.

However, there is hope. Google Duplex is here, but you don’t have to get used to it.

Your company can opt out of accepting calls by changing the setting in your Google My Business accounts. If robots are already calling restaurants and businesses in your city, give your staff a heads-up. While they may receive reservations via Duplex, at least they’ll be prepared to talk to a robot.

And if you plan on not opting out, at least train your staff on what to do when the Google robots call.

Meg Furey-Marquess is a Staff Writer at The American Genius. She has covered tech for The Metro Silicon Valley and The Bold Italic. She was named one of the Top 39 Writers on Medium in 2016.

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  1. Pingback: Google launches affordable automated phone assistant for businesses

  2. Pingback: Google launches an affordable automated phone assistant

  3. pichunter

    November 12, 2019 at 7:02 pm

    Google says its AI may call businesses to make and confirm reservations or inquire about business hours. If, for whatever reason, you want to opt out of receiving calls from Google Assistant, here’s how to ensure you’re blocking these particular robocalls.

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Tech News

Help solve COVID-19 with your home computer

(TECH NEWS) Your home computer can do more than just show you funny cat pictures or get you in trouble with family members, it can help solve COVID-19.

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Folding@Home

Did you know that while you are sitting at home doing your social distancing thing, be that working from home, video games, movies and TV, or making funny videos out of boredom, you can actually be actively helping solve the COVID-19 outbreak?

If you have a computer of almost any quality, or even a specific series of Android phones, you can become part of a huge network of computers that process data from scientists and medical researchers. If the internet is ever going to serve a good purpose, this is it!

Basically you just need to download a small app called Folding@Home, choose the COVID-19 projects and packets of data will be sent to your device and it will process that data in the background of whatever else you use the computer or phone for. It’s free, easy, and practically invisible to your everyday life.

“So what will my computer be processing in the first place?” you may ask, well I’m glad I made you ask. Think of viruses as a robotic manufacturing piece of equipment, you can see what comes up to it, and what leaves it, but what does it actually affect and how? You can’t see its inner mechanical workings or the program running it, this is the information from Folding@Home your computer will help scientists to understand so that they can craft a vaccine.

Now a lot of new technology is helping battle this pandemic, like 3D printed masks and valves, disinfecting robots, along with just keeping the people happy like guaranteeing continued services, and I am not discrediting any of that, they are very important to stop the spread. This on the other hand goes for the jugular as it were, to stop the virus on its own home turf, and costs you almost nothing. (Technically it costs you more power, but hey with a lot of power companies not expecting payment, and not charging late fees and whatnot, maybe they take the brunt of this payment)

If you want to be able to go back into the world you by now miss, this is an easy way to contribute to helping everyone. You can say “I helped solve the COVID-19 crisis!” If doing this makes you feel good or at least interests you, there are dozens of other projects similar to Folding@Home through Berkeley Open Infrastructure for Network Computing(BOINC) that you can contribute to such as tracking asteroids, simulating star formation, breaking down data about other viruses and medical needs, even the search for alien radio signals.

In a time when we all need help, take a step forward and BE the help.

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Tech News

Instagram helps pass social isolation with co-watching

(TECH NEWS) As social distancing become commonplace, Instagram responds with co-watching. The Newest way to look at and watch content with friends.

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Instagram co-watching

Deep into the second week of quarantine, third or fourth week for some of us, the isolation is starting to become quite real. Thanks to modern technology we can reach out to our friends and family without leaving the house, but it pales in comparison to the social lives many of us once enjoyed together. While you can certainly FaceTime or video call your friends, it’s still difficult to watch things together, mimicking the in-person experience. Many people have begun searching for apps that allow you to watch televisions shows and trending news together, so you can all see the same thing, at roughly the same time (thanks, lagging) and comment accordingly.

In a timely release, Instagram just launched a new feature called “Co-Watching.” This takes Instagram from a solo experience to a shared experience for up to six people. Co-Watching gives users the ability to video chat and browse through Instagram’s content together, thus making it more of a social gathering. The only downside to this feature, in my opinion, is that you cannot Co-Watch IGTV. Oftentimes, IG posts that are over the time limit are shifted to IGTV and you won’t be able to watch the full post with Co-Watching, but all other feeds and content on Instagram will be able through the new Co-Watching feature (except private posts, of course).

Ready to Co-Watch? Getting started is pretty easy, if you’re somewhat familiar with Instagram. To start, initiate a video call with whomever you want, up to six, in your Co-Watching party, by tapping on the arrow icon in the upper-right corner and select the video camera icon. You’ll see the video chat interface pop up and from there you’ll want to look to the lower right-hand corner for a “media” button, which looks like a mountain photo icon. Tap on that icon and you’ll see all the posts you’ve liked. Select a post or video from your favorites, or from Instagram’s recommended feed and whatever you tap will be shared to all your partygoers. If you’re watching a video, it will continue to loop until you or one of your friends select something new.

There are several other group chat/watching options currently available if Instagram isn’t your jam. Netflix can be used with the Party app. Netflix Party is available on Chrome browsers (on desktops or laptops) and allows you to synch your favorite videos with group chat. There is also the Squad app. It allows you to screen share anything on your phone with your friends. This works with texts, IG, Snapchat, Spotify, YouTube, Amazon, TikTok, and more. Start a group video chat with your selected friends, then broadcast your screen and start chatting. Squad is available in the App Store and Google Play.

While Instagram’s new feature is fun, the inability to share while watching IGTV makes it fall a bit flat for me. Have you tried, or will you try Instagram’s Co-Watching feature?

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Tech News

Broadband internet can save rural lives, especially now

(TECH NEWS) Will this bill finally put broadband internet access into the communities that need it most? Rural communities are quickly falling behind.

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Lack of information kills.

As in straight up will put you in the ground, kills.

Example: Did you know they sell apricot kernels by the bag as a superfood? Did you know that their seeds, as well as those of most stone fruits like nectarines, plums, and peaches contain a chemical called amygdalin? Did you know that amygdalin converts to cyanide in the human body, and will take your Whole Foods shopping behind out like a bag full of used N95 masks on trash day?

If you didn’t know, you know now, and if you knew before, either you’re a botanist, scientist, or some other positive -ist, OR you found out like I did. On the internet.

Y’all, my height, weight, and the calendar say the same thing: it’s not 1995 anymore.

There’s no ‘pounding the pavement’ to get a job, it’s on the internet. There’s no ‘Just call and find out’, you get put on hold and a robo voice tells you to get on the internet. PS, that last weird thing you saw your doctor about? They went to school, and they can authorize the tests, but they Googled that mess too, I guarantee you.

The web is an everyday utility in every country with steady lights and running water for more than 5% of the populace. So why are my folks in the wide open spaces being left out on this? Simply put, it’s a matter of companies not bothering to put the broadband infrastructure in place coupled with increasing charges in paying for the services in the first place. A new bill is looking to change that, and I am THUH-RILLED.

RJ Karney Director of Congressional Relations at the American Farm Bureau spearheaded putting Bill S.1822, AKA Broadband Deployment Accuracy and Technological Availability Act, AKA the DATA Act (nice one), in front of President Trump, and the payoff will payoff thusly if signed into law:

Rural communities will have better access to remote healthcare–physical AND mental, highly important to anyone for whom a doctor’s visit is a literal day trip.

Broadband usage will be tracked more accurately, allowing companies to get a glimpse into where reinforcements are needed most.

Those trackings will be used to decide where government funds will be allocated in order to facilitate internet implementation (say that 10 times fast).

20 Million Americans with no access to broadband, and the standard of life that comes with it will be granted the access they need.

Lovely, right?

And for everyone who likes the taste of leather out there, this isn’t a matter of the free market deciding not to provide a service because it isn’t profitable. No, dear reader, these companies have actively TURNED DOWN government funding to roll out faster internet in less populated areas, citing ‘We don’t wanna’ (my paraphrase) and ‘We know better than they do, and they don’t NEED this’ (also my paraphrase).

Even a city gal like me knows manure when she sees it.

I had a similar situation going on here in Austin. Once I moved out of the crappy apartments that just HAPPENED to be on the tail edge of a rich zip code, and into the crappy apartments by the GOOD taco places, my internet didn’t work right. Because the area had too many “poors” for -company name redacted, although it rhymes with Air BnB- to have put up the structures for working internet there. Despite the fact that my bill was not any lower.

It’s not okay.

Look obviously country folk aren’t stupid. I defy you to be as sharp as someone who has to get up at 5AM and drain a horse’s abscess without getting a hoof-shaped dent between the eyebrows. But especially now in our Covid-19 inundated world, we need info that you cannot just ‘know’. This is unprecedented stuff! For all I know, the virus feeds on the compounds in garlic, and I’m seconds away from a sweet n’ savory death due to all my ‘fight it off’ infused honey!

The issue is that no amount of good ol’ fashioned common sense is going to keep you from knowing not to feed your baby with contaminated Gerber’s that just got recalled because some sick douche-iot purposefully sneezed in the mashed peas. When I say ‘We need the information’, that WE means ALL of us.

Let’s hope for the best for this bill, and get everyone wired, hired, and fired up.

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