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Op/Ed

How to build a stellar sales pipeline for 2016

Emotions can get in the way when you are stressed out or anxious about making a sale (or not making one). Removing emotion from the equation is necessary, however, and can help you build a serious sales pipeline for 2016.

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realtor working

The holidays are supposed to be the best time of year, but they often bring out the worst in people. Some folks become depressed or anxious that the holidays need to be picture perfect—just like on television or in photos. Those very same emotions trickle into the field of real estate as agents get “stressed out” when they feel the pressure because the deal just isn’t going along smoothly.

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When emotions are running high

According to the National Association of Realtors® Member Profile 2015, the average number of annual closings per agent was 11, with many associations across the U.S. reporting the average number of annual closings as low as 5 or 6 per agent. With income tied to such a small number of transactions, it is no wonder that emotions run high. Agents become fixated on the underpinnings of each and every closing because they have such a limited number in the pipeline.

Removing emotion from the equation

Clearly, a stressful transaction is not a good thing. So, how can agents develop a thicker skin? Tom Ferry Business Coach, Joe Mendoza, states, “In working with agents from across the country, I’ve found that the best way to steer agents who are overly connected to their transactions is to encourage heavy-duty prospecting and lead generation activities. Once agents get busy with those processes and increase their sales pipeline, the tie to the drama of individual transactions disappears.”

The key, according to Mendoza, is to treat your business like a business—to develop processes and protocols that you work no matter the market. Not only will this help diminish the emotional attachment, but it will increase production as well.

3 Tips for building your sales pipeline

In order to treat your business like a business, you’ve got to both work on your business and in your business (read: Michael Gerber’s The E-Myth Revisited). Working in your business means working with clients, writing offers, and negotiating contracts. Working on your business is the key to building your sales pipeline. When you spend too much time working in your business, your sales pipeline gets neglected.

Here are 3 tips to building your sales pipeline:

1. Focus on Process Not Outcome. While it is great to have your eye on the prize, your best bet for consistent production throughout the year is to focus on daily and weekly activities. Establish systems and processes for each of your work activities—from marketing expireds to mailing past clients and everything in between.

2. Work a Regular Schedule. Create a regimented schedule for your daily and weekly activities. Set appointments with yourself for social media scheduling, preparation of email campaigns, follow up with prospects, and calling hours for FSBOs, Expired, and other leads. When you respect your schedule, you respect yourself and value your business.

3. Set Expectations and Boundaries Accordingly. Doctors and lawyers require appointments and set boundaries on their availability, and you should do so as well. It is not okay for you to stop everything and run out the door each and every time you get a phone call from an unqualified buyer lead. When you drop everything to solve someone else’s problem, you stop working “on” your business—which is the very thing that keeps the sales pipeline full.

Getting to business

So with the New Year just around the corner, it’s time to treat your business like a business. While some of your clients may be friends and acquaintances, try not to get emotionally attached to the sales outcomes. Instead, take the steps noted to focus on becoming a lead generation machine, and you’ll have a stellar 2016.

#SalesPipeline

Melissa is an in-demand business success speaker and author, as well as a real estate broker with thousands of short sale transactions under her belt. She leverages her experience as a short sale insider to motivate thousands of business professionals to plan their careers better, execute more effectively on their plan, and earn more because of it.

Op/Ed

Kakeibo: The Japanese art of spending wisely

(EDITORIAL) If regardless of how much money you make, it seems like you’re always short a buck, take a hard look at how you are spending. It could save you a lot.

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control your spending

Raise your hand if you have cash in your wallet.

What is a wallet you ask.

I jest. I know you know what a wallet is. (I hope.) But, sometimes I wonder if cash will go the way of the rotary phone. Seems most folks I know use debit cards, Venmo or their phones to pay for things nowadays.

Ever notice when you go to the store and have a debit or (worse) a credit card at your disposal, your plan to spend $20 ends up more like $50-$100. For example, anyone who shops at Target knows that when they ask you at the checkout, “Did you find everything you needed,” the answer is “ugh… Yes, and then some.”

Living in a plastic economy has made us less cognizant of how we spend money. But, leave it to the Japanese to have a system for putting the thought into buying. It’s called Kakeibo (pronounced kah-ke-boh) and it translates to “household finance ledger” and it’s something most Japanese folks learn to use from the time they are wee children.

The system began in 1904 and was “invented” by a woman name Hana Motoko (also known as Japan’s first female journalist), according to an article on MSNBC. The system is a no-frills way of approaching finances, whether personal or business.

Now, some folks are great at keeping a budget and knowing where the money is going. My mom, for example was the best bookkeeper. Unfortunately, her skills with money didn’t pass down to me. So, I actually purchased a Kakeibo book to try and get my finances in better shape.

You don’t need some special book (save your money), though you can find lots of resources online, including these downloadable forms, but in actuality all you need is a notebook (preferably one to take with you) and a pen. No Technology Required.

If you have been spending money and not knowing where it is going, then it’s going to take some work to change your habits around money.

In her article on MSNBC, Sarah Harvey says what makes Kakeibo different than using an Excel spreadsheet or budget software is the act of physically writing purchases down – it becomes a meditative way of processing spending habits. “Our spending habits are deeply cemented into our daily routine, and the act of spending also includes an emotional aspect that is difficult to detach from,” Harvey says.

As a business owner or entrepreneur, it is also easy to get sucked into believing you have to have new technology, systems and bells and whistles that maybe you don’t need – just yet. Spending goals for a business, just like a personal budget, are important if you plan to stay on track and not lose sight of where your money is going. Lord knows the money flies out the door when starting any new project.

Based on the Kakeibo system, there are some key questions to ask before buying anything that is nonessential (whether for your home or business):

• Can I live without this item?
• Can I afford it? (Based on my finances)
• Will I actually use it?
• Do I have space for it?
• How did I find the item in the first place? (Did I see it in an IG feed? Did I come across it after wandering into a store, am I bored?)
• What is my emotional state today? (Calm? Stressed? Celebratory? Feeling bad about myself?)
• How do I feel about buying it? (Happy? Excited? Indifferent? And how long will this feeling last?)

For Harvey, who learned about Kakeibo while living in Japan, using the system forced her to think more about why she was making purchases. And, she says it doesn’t mean you should cut out the joy of buying, just possibly making better choices when needing retail therapy on a crappy day. She found the small changes she was making were having a positive impact on her savings.

How to be more mindful when spending:

• See something you like, wait 24 hours before buying. Still need it?
• Don’t be a sucker for sales.
• Check your bank balance often. Can you afford what you’re buying?
• Use cash. It’s a different feeling having that money in your hand and letting it go.
• Put reminders in your wallet. What are your goals? Big trip. Then, do you really need new headphones, a bigger TV, a new iPhone, etc.
• Pay attention to what causes you to spend. Are you ordering every monthly service because of some Instagram influencer or, because of some marketing you get online. Change your habits, change your life.

Using the Kakeibo system of a notepad and pen or a Kakeibo book for the process can help you identify goals you have for the week, month and year and allow you to stay on track. Remember, cash is still king.

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Op/Ed

Social isolation can literally kill you – we need each other

(EDITORIAL) Social isolation and aloneness have bigger consequences than most people realize.

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introspection ask yourself

Can isolation kill you?

Starling birds are often considered a pest because these birds are abundant and usually come in mobs.

Researchers studied the effect of isolation on common starlings and found that when the birds were separated from the flock, it caused increases of the stress hormone, corticosterone. These gregarious birds did not handle isolation very well.

“We live in a society bloated with data yet starved for wisdom. We’re connected 24/7, yet anxiety, fear, depression and loneliness is at an all-time high. We must course-correct,“ said Dr. Elizabeth Kapu’uwailani Lindsey.

We need other people.

Loneliness and isolation have the same effect on humans. Researchers from Brigham Young University found that loneliness increases the risk of mortality by about 26 percent. Social isolation has a little higher risk, 29 to 32 percent.

Most people tend to feel lonely or become more socially isolated as they age.

Some experts believe that middle-aged men are most susceptible to loneliness and isolation.

Loneliness is a subjective feeling, and it’s just as damaging as being socially isolated.

The researchers pointed out that someone who is happy to be alone still suffers from social isolation and thus, the increased risk of death.

On the other end of the spectrum is a person with a lot of social connections, but who does not actually connect with another person face-to-face. This loneliness is not good for people.

When you’re feeling lonely, it’s not enough simply to interact with others. You have to make an emotional connection. People cannot read your mind.

When you’re lonely, you have to let others know.

If you have a support group, reach out. If you don’t have a network of friends and family, you are going to have to create one. For me, it’s my church and community organizations.

You might find friends at the gym, in a theater group, or through volunteering at your local animal shelter.

Go and play cards with a person in a nursing home or just talk. You might be saving their life through your connection by keeping them from feeling alone while also helping yourself.

This story was first published here in 2018.

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Op/Ed

Career pauses can feel painful but can lead to new avenues

(EDITORIAL) My job pause(s) lead to a complete career change…maybe. While at times nausiating, they can lead to refreshing new outcomes

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Career change

What’s worse than stand-still traffic?

The start-stop traffic.

In a standstill, you know where you stand…still. In stop n’ go n’ stop again traffic, you have no clue. You go from 5 to 50 again for all of three feet then back to 5. Eventually, you don’t even care about getting to your destination anymore just so long as the tedium ceases.

My jobs went almost exactly the same way.

Retail work, career work. Retail work, career work. Retail work, career work. And each time I had to take a pause, I didn’t have enough time, money, or interest to keep up with the rising trend of ‘content creators’ who can film, edit, script, photograph, edit THOSE, AND do blogs and emails replacing copywriter positions. So I just stayed scrambling until I could ‘relax’ into a career gig that ended shortly for one reason or another.

Even though I left each advertising job under different circumstances, in late 2019, I realized ‘Okay, maybe it’s ME. Maybe if I’m this frustrated with the traffic, I need to pull off the road.’

The last shift saw me go from copywriter, to house cleaner, to heavy metal head shop gal, to moderating freight brokerage in the span of two months. Hell of a detour…

Of course now that I’m out of full-time work in the field I sold my credit score to break into, the guilt of having left a career I soured on to break into a field I didn’t need to go to college at all for is…crushing. And new beginnings, with wages to match, are hard no matter who you are.

However, this shame and heaviness is all coming from the inside. My parents are proud, my friends are happy for me, and I have yet to hear anyone actively dumping on my decision to purposely exit the salaried copywriting field. And even if everyone sucked about my choice, it wouldn’t change the fact that so far it’s the best one. At some point, you gotta shake yourself by the shoulders, borrow from Mrs. Knowles-Carter, and scream: Suck on my job cause, I’ve had enough.

Why deal with a stigma when you could deal with stigmata, right? Those are way cooler. And I’m pretty done with wounding myself either way.

Multiple small, panicked hiatuses taught me something. Some things. First thing: truly powerful screaming comes from the belly, not the throat. Most relevant thing: I don’t want to write for other people, nor for brands that can’t use some variant of my own voice.

I thought I was a copywriting mimic octopus who could change colors, shapes, and textures to suit an environment, but this whole time I’ve been a chameleon— always keeping my funky fresh shape, and only changing colors to suit how I feel, or to attract mates. Gentlemen.

I’m not going to act like career pauses are some great thing in which to discover yourself and do some eat, pray, love BS. I quite literally almost died of a bad infection during a time I was on a pause with no heath insurance. The pauses were financially and mentally draining, and if it weren’t for extreme strokes of good fortune in several places, I wouldn’t be in a position to write this piece.

What I will say is that I was able to bid the misshapen phoenix cycle I was on a phrantic pharewell, at least I think so. Anything’s liable to change, such is life.

For now, there is only to bag up the ashes and try to use them in fertilizing my next steps.

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